Dear Amazon Seller Performance Team

First and foremost, I sincerely apologize for failing to meet Amazon’s high standards for On-Time Delivery Rate (OTDR). I fully accept responsibility for this shortcoming and deeply regret the inconvenience caused to customers and the Amazon platform. My business thrives on customer trust, and I am committed to making immediate, lasting improvements.

Actions Taken to Improve OTDR:

1. Upgraded Logistics Partnerships

- Terminated underperforming carriers and switched to Amazon-approved logistics providers with proven track records.

- Implemented real-time shipment tracking and mandatory delivery confirmation scans.

2. Proactive Customer Communication:

- Added automated pre-shipment notifications informing customers of processing times.

- Personally contacted delayed-order customers within 2 hours to apologize and offer solutions (e.g., partial refunds, expedited replacements).

3. Operational Enhancements:

- Hired 2 additional packers during peak hours to ensure same-day dispatch for orders before 12 PM local time.

- Created a detailed OTDR checklist for staff training, emphasizing Amazon’s "Valid Tracking Rate" policies.

Results & Commitment:

Through these efforts, my OTDR improved from about 54% now to 70.67now as reflected in my dashboard. While this progress is insufficient, I pledge to:

- Maintain OTDR above 90% consistently through daily monitoring.

- Provide weekly OTDR reports to your team upon request.

Humble Request:

My family depends on this business, and I am prepared to accept any conditions to regain your trust. Please allow me to demonstrate my commitment to Amazon’s customer-first philosophy.

Gratefully awaiting your guidance,

FD

Dear Amazon Team,

I hope you are doing well.

I understand that Amazon prioritizes trust and security for its customers and sellers, which is why inactive accounts may be deactivated. My account was deactivated in 2017 i'm assuming due to inactivity. Please note i have not sold anything or created any listing on Amazon.

I have submitted my identification but i'm being emailed with the same request for more documents. Though unclear as to which documents. I just sent my ID out of common sense that this is what would be needed. I want to sell as an individual. I am an artist/graphic designer and I would like to try my hand at selling my stickers on here. Any help would be greatly appreciated.

Jacqui

Dear Amazon seller support team ,

I received message from amazon on 244th march 2025 asking me to complete identity verification process within 3 days . I uploaded my seller identity verification documents on 26th march 2025(within the deadline) and i was asked to wait for 3 business days .Now it's been 4 days and the status still shows that documents are being reviewed .One day later after submission of identity documents, amazon suspended my account which is quit frustrating and unjust while the identity verification is still in process.

Urgent Action Required from amazon

1) Complete identity verification process as soon as possible

2) Reinstate my account

Case ID :: 17514176851

I shall be very grateful to you for this act of kindness.Looking forward for positive response.

@Seller_RSwABJNHpHnEZ @Seller_RsATYbG9XP0HP @Seller_zukQNO61PzGck @Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej @Seller_1KYLYkgAlu4xX @Seller_F4AbbFj6ovBk3 @Seller_7e4TizkSOVtBf @Seller_khUF6HPR2AHxu@Emet_Amazon

@Seller_d9q1Cuuva8Pjg

@Seller_pAPBCLhysbW5T

@Seller_GEZPMc4CeQfh6

@Seller_F4AbbFj6ovBk3

@Seller_4GjtS9k0cnHHv

@Seller_1KYLYkgAlu4xX

@Seller_0LGKv5aIHcC3F

@Seller_ovM5p622oIbGp

@Seller_JT2cdQLa0Oueg

@Seller_nS0jcFQNDLG3e

@Seller_guLNtDGZuva40

I recently opened a single-member US LLC to manage my Amazon US business. When trying to update this information in my tax interview, here is what happens:

1- Per Amazon instructions, I am forced to select my registration as an "Individual" because the LLC is single-member and therefore a disregarded entity. I am not able to choose "Business".

2- When selecting "Individual", I have to answer whether I am a US citizen or not. I am not. A disregarded entity such as a single-member LLC is also not considered a US person, but could be a US entity. The form does not lead to a way of me informing this.

3- When selecting that I am not, it will not ask for my US LCC info, only my own. And I can only use my home country's address and mailing info. Due to this, I cannot edit my country in the business information area in the legal entity section.

4- I have already tried answering by saying not a citizen and adding my US business info as my mailing address. It created a verification step which was denied even though I shared my business documentation with the US address on it.

5- I have already tried saying yes to being a citizen as a test to see where it would take me and by doing this was able to add my LLC's EIN and address, but it was also denied.

6- The W8 form says the following things to be taken into account:

- Do NOT use this form if: You are a beneficial owner claiming that income is effectively connected with the conduct of trade or business within the United States (other than personal services).

It says form W-8ECI should be used intead. Amazon gives no path that leads to this form instead.

7- The simple W8 form has been approved, but now I cannot change my legal entity's information to use my LLC's data which I need to be linked to this account for insurance and other purposes.

Please @Seller_4GjtS9k0cnHHv@Seller_37l8i4vuvugjG @Seller_aEROSwwdnzGiU @Seller_SBIjJooGeXSQ6 can you help me? I have opened more than one ticket on the subject. The most recent being ID17509757591. What I need solved is:

- In this specific case of a single-member LLC owned by a foreigner, is W8 the appropriate Tax form? Shouldn't it somehow lead to W-8ECI instead?

- Mainly, I need to change the country, address and EIN of my business in legal entity to match my LLC and currently cannot do it as the country change is blocked.

I appreciate the assistance. Generally support is giving me AI answers that are not being helpful and are not solving this issue.