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Seller_7OcCGZ5xyNvYl
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Seller_uGO4eulLvL27h
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Seller_iFgzedbNFtda3
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Seller_1jNZ4F7RjwF3p
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Seller_ISHPOUcN6xQjE
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Seller_dcK4QV6x0JXZv
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Seller_GYZrUtJZKkCjd
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Seller_t5Af7JT4MOwCt
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Seller_7OcCGZ5xyNvYl
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NEED Urgent help about Brand Regustry !!!!
by Seller_7OcCGZ5xyNvYl
Amazon replied

I am a new Amazon seller and was about to register my brand, but it was rejecteds twice with same reasons .

It said The images should not be computer generated and must be of the physical product you intend to sell on Amazon. and ask me use phone’s camera to capture clear pictures of the product or its packaging.

BUT !!! I DO REALLY USE THE PHONE TO TAKE THE PICTURES OF THEM FOR TWO TIMES ....unlucky they were refused with same reasons .

I feel really confused and upset ....what's going wrong with it ????

please help me!

Below are my apply cases id: 17199919101 and 17185453871

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Seller_uGO4eulLvL27h
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Help! Brand Registration Problem
by Seller_uGO4eulLvL27h
Amazon replied

Dear Amazon,

We are a new seller on Amazon and have just started selling products on Amazon. However, we have encountered some problems in the brand

registration process.

We submitted materials many times, but they were rejected. Our brand logo is not computer-generated, it is non-removable, and these product

images meet Amazon requirements.

Below are my apply case id: 17212270531, l hope to get a good review results about my product images.

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Seller_iFgzedbNFtda3
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AWD delivery refused at IUSQ - twice
by Seller_iFgzedbNFtda3
Amazon replied

Have other sellers had issues with deliveries to AWD facility IUSQ? We had an appointment scheduled for 02/07 - our driver waited for an hour and was then turned away due to the facility being at capacity. Delivery appt was rescheduled for 02/13 and then again, the driver waited for an hour, and was turned away due to the facility being at capacity. We have another appointment scheduled for 02/20, but I have no confidence in AWD being able to accept the delivery on this rescheduled appointment.

Any mods able to offer any insight as to what is going on at IUSQ? I've opened a case - ID 17216912741. Help getting it escalated to the appropriate department would be great. This is of course costing us to store our inventory and truck our shipment back and forth. All AWD does is reschedule for the same facility, but maybe we can get our shipment delivered to another facility that isn't at capacity.

We've used AWD for the past year and haven't had these issues so we know this isn't the norm, but something is not working and we're worried this will spiral into a larger issue.

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Seller_1jNZ4F7RjwF3p
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cannot reactivate inactive account
by Seller_1jNZ4F7RjwF3p
Amazon replied

Amazon changed my account into inactive. I am trying to reactivate it but when I press on the REACTIVE ACCOUNT link in ACCOUNT OVERVIEW, it brings me to "inactive account" page. When I click on HELP I get the "inactive account" page. When I click on SELLER SUPPORT I get the "inactive account" page. I cannot get anywhere to upload ID documents. Please help. I have received an order that I need to fulfill.

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Seller_ISHPOUcN6xQjE
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This doesn't make any sense and i would please need a resolution as soon as possible.

@Seller_nS0jcFQNDLG3e

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Seller_dcK4QV6x0JXZv
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Hi Everyone!

I have two books that have been in the warehouses for almost a year. I've created many removal orders on these books over the last few months, but the books are never destroyed or returned to me (I've tried both). These are "excess" inventory items that I'm being charged for and are pulling my IPI down. No matter what I do I cannot get rid of them. I do not want them in my inventory any more.

Has this happened to anyone? What did you end up having to do? Would appreciate any help on this issue. There is no case ID right now, I decided to try here first.

Thanks in advance for your time!

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Seller_GYZrUtJZKkCjd
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Can someone explain pending payment verification.
by Seller_GYZrUtJZKkCjd

I have 200 pending orders that say "waiting payment verification" I still don't understand if the funds are also waiting to move to my balance owed? Just doesn't make sense. I'm I paid while waiting? Anyone with an answer thanks.

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Seller_t5Af7JT4MOwCt
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1 star feedback for the wrong item
by Seller_t5Af7JT4MOwCt
Amazon replied

I have a item that i recently launched that just received a 1 star review on but the review refers to a different item and even has an image of a different item then mine. After reaching out to seller support I keep getting the same blanket response "We encourage customers to share their opinions, whether they are positive or negative." I am basically told there is nothing I can do because its a verified purchase and people are able to leave reviews based on their opinions. Here are images of my product vs the review. The review shows a plastic zipper case for comic books and my item is a metal locking case for trading cards. I assume the buyer mistakenly left the review on my item for another item he purchased. Anyone know of any other steps i can take? Asin- B0DJ7ZVL73

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Seller_tDGpxjN8bZEZr
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Requisitos de cumplimiento normativo
by Seller_tDGpxjN8bZEZr
Amazon replied

Hola, Soy nuevo en ventas de Amazon ¡ y tengo un problema con mi producto de ASIN: B0DL71238K,SKUFB-Y044-W0GF esta bloqueado desde el 6 de enero aproximadamente por documentación, me exigen unos documentos sobre "Requisitos de cumplimiento normativo", presente la documentación en el plazo estimado pero aun no recibo respuesta alguna ,solo aparece en “Revisión” Por favor algún asesor de Amazon que me pueda ayudar con esta solicitud o que debo hacer? Gracias!@Seller_GEZPMc4CeQfh6 @Seller_SBIjJooGeXSQ6 @Seller_l7Jtck9jxnEA0

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Seller_tFn9PPoiyWNiW
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SO LIKE MANY OTHER SELLERS WE OPENED AN INVESTIGATION FOR MISSING INBOUND UNITS AND WE RECEIVED THE FOLLOWING REPLY

"Greetings from Fulfillment by Amazon,

My name is ******, I am part of the leadership team. I have reviewed the investigation for shipment ************ and found it to be accurate.

Thank you for your patience while we investigated your shipment. We realize that a quick resolution is important to your business.

Our research shows that the 70 units of FNSKU ********** that you sent with shipment ************ have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.

As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan.

For more information, go to “FBA inventory reimbursement policy”:"

DOES ANYONE KNOW WHAT EXACTLY I AM SUPPOSED TO FIND IN THE LINK THEY PROVIDE

"https://sellercentral.amazon.com/help/hub/reference/G200213130"

THIS IS INSANE!!!!!!!!!!!!!!

I ALREADY PROVIDED THEM WITH PROOF OF MY SHIPPING PLAN AND JUST KEEP GETTING THE SAME REPLY OVER AND OVER

CASE ID: 17059471541

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