The rights of my brand registered on Amazon have been restricted by Amazon. I cannot make any edits on the listings I created. I have discussed this situation with Seller Support, Brand Registry Support in more than 20 cases, but I have not received any support in any way. This situation has been going on for about 20 days. The only solution I can do is to re-authorize my own seller account in Brand Registry. But when I try to do this, amazon won't let me and tells me to open an appeal. Every appeal I open is rejected and given the same answer by Amazon AI (relevant policies and potential reasons are shared with me). Although I have asked what I have violated in the negotiations with Seller support, I cannot get an answer. It is not clear what I have violated. Since I have not faced any direct sanctions, everything seems normal in terms of account health. I'm waiting for a solution from Amazon but their support can't help me. The problem I am experiencing is seriously negatively affecting my sales. It is not clear what the problem is and it is not clear how to fix it. For the first time in 8 years of sales, I am facing a problem that has no solution and I ask for your support. Amazon gives this answer to all the appeals I open;

Hello from Amazon Brand Registry,

Your Brand Registry appeal request for brand Nine Case has been rejected.

Why did this happen?

This decision was made due to one or more of the following reasons:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

d) inability to provide sufficient evidence of branding on products/packaging;

e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

We have our Prime Day Deals set up, they were approved weeks prior to Prime Day, and the deal shows as "running" but the pricing and badging is not displaying. We have opened a case with Seller Central and are waiting on feedback. Our concern is that while we're waiting, our competitor's deals are showing and we're missing out on critical sales on the first day of Prime Day. If we run strike-through pricing now while we wait for support, will it affect the deal if and when it displays?

My top two selling ASINs, which I've been selling on Amazon for 9 yrs were recently flagged as Adult. They're not, they're firearms cleaning products.

B0095JTITG

B09QY26MKS

Support has been useless. They don't know what's going on. Now I'm going to miss out on Prime Day sales.

@Seller_1bGY2ydIU3isE @Seller_xkwDczt8sPSmx @Seller_l7Jtck9jxnEA0

@Seller_guPeMXBrBxqyU

@Seller_t9kvdr2yixQej

@Seller_zukQNO61PzGck

@Seller_8hQgfj6OVZYse

Please help. Case ID's 18060526431, 18060585451

Hi Amazon team and fellow sellers,

I’m writing to report two separate incidents that appear to be cases of coordinated return fraud involving our comforter sets.

In both situations, the buyers ordered a 3-piece comforter set, requested a return/refund, and then shipped back a polybag that did not contain any of the original product and package. Instead, both returns included a small bag of deflated balloons.

Here are the details:

Case 1 – Order ID: 113-5946448-2297000

Buyer claimed to return the item and requested a full refund.

Returned package contained balloons, not the comforter set.

Case 2 – Order ID: 112-9681525-4290600

Different buyer, but the same situation occurred.

Returned package again contained only deflated balloons.

What’s especially strange is that both buyers appear unrelated, yet both used the exact same size and type of poly mailer and returned the same type of balloons. This seems too coincidental and raises concern of potentially organized fraudulent behavior.

We’re hoping the Amazon team can:

Investigate both accounts and flag any patterns of abuse.

Prevent automatic refunds when a return clearly does not match the item shipped.

Offer seller-side protection in cases like these where photographic evidence is available.

Has anyone else experienced something similar? We’d love any input or advice.

Thanks in advance for your support and attention to this matter.