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🚨 ASK AMAZON – Learn about Product Lifecycle Support Brand Integration
by Seller_khUF6HPR2AHxu

[Happening Now] Welcome to our Ask Amazon Q&A with the Product Lifecycle Support (PLS) partner team, focusing on your questions about Brand Integration!

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⚡️ What You Need to Know:

The Product Lifecycle Support partner team will answer all your questions posted in this event thread today, Thursday, April 24th from 8am - 5pm PDT.

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🔍 Key Details:

Product Lifecycle Support (PLS)‘s mission is to offer product support to customers, empowering them to make the most of products purchased on Amazon. Through a range of support options—such as video support, workflow assistance, OEM support, Brand Integration calls and chat features, parts replacement, and other brand-specific capabilities—PLS helps resolve product issues, reduces unnecessary returns, and contributes to sustainability by extending the lifespan of products.

To enroll in one or more product lifecycle support programs or read more regarding this program, go to Product support.

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💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.


Here are some example questions on Brand Integration:

What criteria do I need to meet to be eligible to enroll into Brand Integration?

For Call support, are international phone numbers allowed?

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Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Question about labeling units.
by Seller_xQ7QLeNX6dTfa
Amazon replied

I have a private label brand and I had a question about doing the FBA Labels. Could I print the box of the product with the label already on it?

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Amazon is asking for Transparency Codes.
by Seller_r2WGDoATVa7cW

Hey Everyone!

I just started to sell on amazon about 3 months ago, just recently i was auto ungated to sell some products, packed and shipped the items in. About a day or two pass by and amazon send a request asking for the transparency codes for the units, and is giving me an authenticity complaint. I have noticed with other products it ask for the codes before hand when applying to sell the product. But this time they ask after ive been accepted, and shipped the items. Ive submitted whatever paperwork i have but no luck. Any thoughts?

The source i got the products from says they cant get the codes for me..

Thank you for the help!

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Amazon failed to pay shipping companies for shipping labels that were purchased on amazon
by Seller_wq6oujB0PUHCj
Amazon replied

Purchased shipping labels on amaon.com, shipped on time, usps refuses to deliver, stating that they did not get paid for shipping.

AtoZ ruled against us, even on appeal. opened the case over a week ago and seller support is not helpful here.

provided copies of shipping labels, showing purchased thru amazon and shipped on time

order 114-6909382-2048216 and order 114-6138551-2820217

case ID: 1757101313

any amazon mods can help here? please

remove the problem from AtoZ?

reimburse us for shipping labels?

reimburse for the product?

help seller support solve this already?

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QZ tray has not been working for bulk shipping for the last 3 days
by Seller_fK4mIDvirWwPk

Qz tray is getting an error and not printing in bulk shipping

Is there an issue and do you know when this will be fixed

after clicking print it says qz tray cannot print orders please refer to zip file

and they all have to be printed one at a time

thank you for your help

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Activated listings through Listing Loader file, now getting Low Price Error for many of the listings
by Seller_G8SwOKeV38bb2

I have about 5,000 listings that are inactive due to "Fix potential low pricing error". These listings are priced correctly and are between my pricing max and min limits. I activated around 12,000 ASINs through the Listing Loader bulk upload since these products were already in the Amazon catalog, many of them are activated properly but for some reason 5,000 listings remain inactive.

I have tried to communicate with Amazon and they continue to tell me to adjust my Minimum Price, but my Minimum Price is already below what my price is. They are very unclear with how I should solve this. If anyone has any advice that would be great.

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unexpected FNSKU
by Seller_Z5tfkoN31q2GE
Amazon replied

Our research shows that the 129 units of FNSKU X004GU3IMX that you sent with shipment FBA18LJFQCKT have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.

What do we do here ?

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Repeately denied A-Z claim for item shipped ON TIME and through Amazon's "Buy Shipping". ODR is affected
by Seller_MdxfEfnKed3gz
Amazon replied

Hi,

We have just had an A-Z claim for an order that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We've had this before and appealed the decision saying this should not have affected our ODR as per Amazon's shipping policy. I even included the text where it states that, but have just received an email that the appeal was denied.

We've had this before a couple of times and usually Amazon changes the ODR affected to NO, but this time they just denied this. Can any mod here help us? The order in question is 114-7343392-2812240

Thank you!

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Amazon - we need a mechanism to dispute BOGUS shipping adjustments
by Seller_LAhuiXJ4eMubd
Amazon replied

Amazon - please create a way for sellers to dispute shipping adjustments.

The adjustments are getting out of hand, the carrier audited weight and dimensions are exactly the same as the weight and dimensions I entered when buying the label - why are we getting hit with $3 'adjustments' when the weight and dimensions are correct?

Please, Amazon, give us a means to dispute these adjustments, they are getting out of hand lately, eating away at our bottom line!

All sellers who are experiencing the same issue, please thumb up this post and create your own posts about it. Maybe if we flood the forums we will get Amazon's attention and they'll do something about it.

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Can I ship
by Seller_J3iQDS3k0Tutl
Amazon replied

A business buyer recently bulk ordered one of our heavier products via Amazon seller-fulfilled FBM. It would be better for us to set up a pallet to ship, instead of creating multiple shipping labels. Is this allowed?

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Has everyone's sales directly decreased by 90% since April? Does this have any impact on recent events?
by Seller_YyiaoeokC4PMI
Amazon replied

Has everyone's sales directly decreased by 90% since April? Does this have any impact on recent events?

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