Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
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    Seller_SMAWOyGuJ1xbb
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    Seller_hROIuTpr0T5aV
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    Seller_D3dt2OKCKRQwL
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    Seller_SMAWOyGuJ1xbb
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    Wow, what a shakedown - DD7
    by Seller_SMAWOyGuJ1xbb
    Amazon replied

    Been selling on here since the beginning so they have all the data they need to know that I do not have a lot of refunds and ZERO chargebacks. Can't remember when I ever had a customer escalate against me.

    Numbers:

    Sales: $122K+

    Refunds: $2K+

    Expenses: 34k

    EVERYTHING ELSE >> RESERVE

    Just a money grab for the huge interest amazon will make on our money.

    23 votes
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    574 views
    27 replies
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    Seller_hROIuTpr0T5aV
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    Account Level Reserve is killing my payouts
    by Seller_hROIuTpr0T5aV
    Amazon replied

    I have 2 cases with no resolution (19748406541 and 19730535411) regarding the sudden (started March 24) holding of my payments in the newly established Account Level Reserve. It seems to be well over 75% of my net sales being held. All seller support can do is quote the Amazon Policy and since 2015, I have not had any of the issues quoted as reasons for establishing an Account Level Reserve (chargebacks, account health, refunds, no deferred transactions ever, or any of the other stated reasons for setting up this new Account Level Reserve. There is no one to ask or escalate to for resolution of this problem. There are a whole lot of other sellers with the same problem and no way to resolve it.

    69 votes
    0 votes
    3.3K views
    198 replies
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    Seller_D3dt2OKCKRQwL
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    Block Buyers pleeeeeaaaaasssseee 😭😭😭
    by Seller_D3dt2OKCKRQwL
    Amazon replied

    Hello Community and Amazon Moderation Team,

    I am writing to start a discussion on a critical tool that is currently missing from the Seller Central ecosystem: the ability to block specific buyer accounts from purchasing from our individual stores.

    While the vast majority of Amazon customers are wonderful, a small percentage of abusive buyers cause disproportionate financial and operational strain. In my own business, we have $20,000+] in losses annually due to:

    • Repeat Return Abuse: Buyers who purchase and return the same item multiple times or "rent" products for one-time use.

    • Fraudulent Claims: Consistent "Item Not Received" or "Materially Different" claims from the same accounts despite proof of delivery.

    • Harassment: Negative feedback loops or aggressive messaging that impacts seller health and team morale.

    Currently, our only recourse is to report a buyer after the damage is done. However, this does not prevent that same account from placing another order minutes later, forcing us to either fulfill a high-risk order or take a hit to our Pre-fulfillment Cancel Rate.

    The Solution:

    Other major e-commerce platforms allow sellers to maintain a "Blocked Buyer List." Implementing a similar feature on Amazon would allow us to:

    1. Protect our inventory and bottom line.

    2. Reduce the volume of "Safe-T" claims and appeals Amazon has to manually review.

    3. Focus our resources on providing a great experience for honest customers.

    I would love to hear from other sellers on how this would impact your business. Amazon Team, is there a roadmap for giving sellers more agency in preventing known-abusive transactions?

    618 votes
    5 votes
    10K views
    101 replies
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    Seller_cd14dL1aKOFkG
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    DD+7 sure, but DD+22?
    by Seller_cd14dL1aKOFkG
    Amazon replied

    So there has been obviously, a lot of Seller comments regarding Amazon's recent DD+7 Deferred Payment scheme and we have struggled like most other sellers with this new payments restriction. It has created cash flow issues, more administrative time to manage tracking delivery dates, calculating DD+7 and of course looking for orders that have been delivered but we haven't been paid for.

    So as we track and manage all this new process, we noticed that the majority of orders are indeed being paid along the DD+7 policy. Payment is Deferred and then Released once the 7 days pass from the delivery. A few orders go DD+8 which i'm assuming is a "next business day" thing.

    However we had (3) order go longer than these timeframes, so as per the Forum discussions, and Amazon emails we opened a case for investigation. First level was an 1 hour long chat w (3) different agents who eventually took the issue offline for further research. The next day we received the template email response explaining the DD+7 policy and directing us to various FAQ's. We replied, we understood DD+7, and Max Delivery Day+7 but could you please explain why these (3) orders are DD+22?

    Next day we received a pectinate email, yup there is DD+7, but there is also a magical, super secret Delivery Date Based Reserve Policy that goes beyond DD+7, which can hold payment for an "Extended Reserve period". No explanation as to why these 3 orders became flagged as a risk nor how long an "Extended Reserve Period" actually is. One order is now set to be Released on DD+24

    Just wanted to pass this along as our experience or if any others Sellers have experienced this same occurrence

    84 votes
    1 vote
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    203 replies
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    Seller_GFJxEhCocyFG7
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    So... now is DD+7 not a double dip for Amazon on future sales, but they changed it to "deferred transactions".
    by Seller_GFJxEhCocyFG7
    Amazon replied

    FBS account. We saw the DD+7 take effect...

    Then we saw "Funds Available" starting to show, only to see Amazon "double dip", taking future shipping off of the "Funds Available".

    Now, we see sales dump into "deferred transactions" on the payout page. OK Cool. So maybe that holding bucket will hold what we had before DD+7.

    But no, it doesn't. New sales are now going into the "deferred transactions" bucket, while still double-dipping out of the "Funds Available" line.

    Insanity.

    This appears to be a complete deception on Amazon about what DD+7 was supposed to be. We were gated on March 5th. Small account, so our cash flow is impacted, but nowhere near the big sellers.

    At the end of the day, we're witnessing DD+21+ at this point after the shipping of current orders are taken from the "Funds Available" line vs just putting it all in "Deferred Transactions".

    On a good note, we've had an uptick in sales as other sellers have given up... so a small win there.

    FFS...

    55 votes
    0 votes
    1.4K views
    72 replies
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    Seller_IlwjJKqpD81nL
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    Rate / cost increases everywhere - yet Amazon enforces outdated "Fair Pricing"
    by Seller_IlwjJKqpD81nL
    Amazon replied

    The cost of literally everything is increasing. Amazon obviously acknowledges this as they have just raised their rates.

    Yet the fair pricing bots are still using outdated reference prices to deactivate listings.

    You have to let us adjust our prices to reflect inflation and current market conditions. Please. We cannot sell things at the same price they sold for pre-2020.

    I'm not talking about selling toilet paper for $150. I'm talking about items that used to be $30 that need to be more like $40 to make sense now.

    It's only reasonable. It is completely unreasonable to hold us to pricing from years ago - my cost of goods is more now. My inbound freight is more now. My outbound shipping is more now. My labor is more now. My rent is more now. My utilities are more now. My insurance is more now. Everything is more now.

    How crazy is it that we even have a "pricing health" page? An entire section of Seller Central was created to help Amazon tell us what our prices should be.

    And the language that Amazon uses like "potential error" for prices that "seem" or "appear" to be too high is insulting. Amazon is dictating prices to us while using vague wishy-washy language. It suggests that Amazon knows this is wrong and is deliberately using milder language to obscure their intent - which at this point is obviously price fixing.

    Part of the pricing appeal process has Seller Support asking for your invoices so they can use them to "evaluate" your prices. I'd like to know eaxctly what that means and how that plays out. Amazon is going to judge our purchase cost and tell us what our profit should be? How much profit are we "allowed" to make on an item? This would be useful information to know up front.

    17 votes
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    234 views
    47 replies
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    Seller_7X7H0QEms8as9
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    Amazon Keeps Holding My Money
    by Seller_7X7H0QEms8as9
    Amazon replied

    I am a small potatoes seller. I have excellent feedback, no A to Z claims, very rare refunds. I ship everything with Veeqo. Under the old disbursement I used to receive all my sales, $4000 to $7000 every two weeks. Now under the new system it shows I'm owed over $6000, but every day I can only get $200 to $400.

    It is so hard to follow I'm not even sure it I am not being cheated out of all my money.

    19 votes
    0 votes
    900 views
    26 replies
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