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Seller_OOVUXZLmb2UEH∙
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Sellers, Spill the Beans: What's the Most Overrated Thanksgiving Food?
by Seller_OOVUXZLmb2UEH
Amazon replied

Hello, Amazon Sellers!

As we gear up for the holiday shopping season, let's take a moment to talk turkey—or maybe not turkey at all! I'm curious about your thoughts on Thanksgiving cuisine, and I want to stir the gravy boat a little.

Here's my burning question: What do you think is the most overrated Thanksgiving food item?

Is it the classic green bean casserole that always seems to have more mushroom soup than actual vegetables? Perhaps it's the cranberry sauce that comes out of the can with those distinctive ridges intact. Or maybe—dare I say it—you think the revered turkey itself doesn't live up to the hype?

For me, I'd have to go with stuffing. I've had just about every iteration of it I can find, and it all just tastes like soggy bread to me - I don't get it!

I want to hear your hot takes! Share your thoughts in the comments below and let's get a lively discussion going.

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Seller_voQu9zeg2ijmM∙
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Does anybody know how to upload the Product Manual?
by Seller_voQu9zeg2ijmM
Amazon replied

I tried to upload the manual with our official website url and google drive url, but it never displays on my listing page.

I tried to open a case, but the customer service could not help me, they don't even know the reason.

Please help me. The user guide is really important to our product!

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Seller_GEZPMc4CeQfh6∙
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Listings Lounge: Understanding FCC IDs and Supplier's Declaration of Conformity (SDoC)
by Seller_GEZPMc4CeQfh6

Good Afternoon All! We are glad to see you back in the Listing Lounge.

At Amazon, we have a responsibility to provide our customers with the most up-to-date compliance information. Understanding FCC IDs and Supplier's Declaration of Conformity (SDoC) is crucial for ensuring that our products meet regulatory standards while maintaining customer trust. Let's dive into the key components of FCC compliance that every seller should know.

An FCC ID is a unique identifier consisting of two elements:

  • A grantee code: The first portion of the FCC ID, is either a three or five character alphanumeric string assigned by the FCC permanently to a company for use in the identification of radio frequency equipment authorized under the FCC certification procedure.
  • An equipment product code: The second portion of the FCC ID that begins after the grantee code. The product code may include hyphens, dashes (-), or both.

The FCC ID is often preceded by the phrase “FCC ID,” and may appear on a physical label on the product or an electronic label (e-label). If the product is too small for a physical label and does not use electronic labeling, then the FCC ID may appear in the user manual and either the product packaging or a removable label attached to the product.

Information regarding a Supplier’s Declaration of Conformity (SDoC) may be located on a product or product packaging, or in an included manual or other documentation. SDoC information is often, but not always, proceeded with a heading that refers to “FCC Compliance,” and often refers to part 15 of the FCC Rules.

If you previously provided this information, it will still need to be added to the listing.

Seller Central provides a dedicated help page on: Compliance ID Attribute - FCC Radio Frequency Emission Compliance which can be found -->HERE<--

By ensuring your products are properly labeled with FCC IDs and SDoC information, and by accurately reflecting these requirements on your listings, you're not only complying with regulations but also building trust with your customers and strengthening your position as a responsible seller on Amazon.

Thank you for joining us this week in the Listing Lounge.

UPVOTE 👍 / DOWNVOTE 👎 this post if you enjoy seeing content like this. Leave a comment on this post with questions you may have about this topic. Also, let us know what Selling on Amazon topic you want us to cover next!

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Seller_0I4CZUZo4HarM∙
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Prime Day Discount "This item has been flagged per Amazon internal policies"
by Seller_0I4CZUZo4HarM
Amazon replied

My best-selling product cannot be included in the Prime Day exclusive discount due to the following error:

“Suppressed. This item has been flagged per Amazon internal policies.”

I’ve raised cases about this issue before, but the responses are never helpful. I only receive standard canned replies that fail to address the problem. Any assistance would be greatly appreciated!

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Seller_naWWmUHbpnx6X∙
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Sudden Drop in Sales
by Seller_naWWmUHbpnx6X

We have hit an all-time low on sales especially this week. Is anyone else experiencing this? Amazon glitch? Nothing has changed. Account health is healthy, no negative remarks, still low sales.

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Seller_MhRTcqf6myoxg∙
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Missing inventory from inbound shipment - need moderator help please
by Seller_MhRTcqf6myoxg
Amazon replied

Hi Moderators,

I hope you can assist me with an issue I’m experiencing. My inbound inventory is missing, and I suspect my case is stuck in an automated response loop. Could you please escalate this to someone who can analyze and make sense of the data?

Case ID: 16502452961

  • I have provided proof of ownership/invoice, tracking information, and proof of delivery (POD).
  • The shipment consisted of one carton specifically designed to hold 300 pieces of a single ASIN, and now the entire quantity is missing.
  • The UPS POD confirms that the shipment was RECEIVED by Amazon at the dock.

Seller Support has informed me that their investigation is "complete" and that they conducted a second physical count to verify the quantity, among other actions. However, if a second physical count was performed, I have several questions:

  • Why was the count zero when the carton should have contained the same ASIN?
  • Was the carton empty?
  • Was there a different item in the carton?
  • Were they able to locate the carton at all?
  • Are they implying that UPS failed to deliver but provided an incorrect record?

I would appreciate your help in getting answers to these questions or in securing reimbursement for the lost inventory. Thank you!

@Seller_GEZPMc4CeQfh6

@Seller_l7Jtck9jxnEA0

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Seller_CYatXcRI3svum∙
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1 single order UPS failed to scan in time out of 27 orders - your account is at risk of deactivation...
by Seller_CYatXcRI3svum
Amazon replied

Was pleasantly surprised this evening with "Your account is at risk of deactivation" this evening due to "On-Time Delivery Rate". Downloaded the report (Performance > Account health > On-Time Delivery Rate > Download report.), where it shows 1 single order where it seems that postal service did not scan the package in time.

Now, I understand, it happens, postal service may make a mistake or I simply could of made a mistake, but how did it calculate 33.33% On-Time Delivery Rate??? 1 out of 27 orders is 3.70%. Am I crazy here?

The Amazon Support is as usual here with 0 help, with telling me that oranges are color orange and with useless suggestions to enable Automated Handling Time for example (like what does it even have to do with anything?).

I am attaching a screenshot with the deactivation message, metrics, our order count for the dates and the downloaded report. I have just noticed also, from the report that it was shipped on time and it was actually delivered on time, so the only issue is with UPS 1st scan that was late or what is even the issue here??? This should not even go against my account!

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Seller_T5mHz4lzng1AR∙
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What to do with scammer returning damaged product
by Seller_T5mHz4lzng1AR
Amazon replied

We are a FBM car part seller items priced at around $250 each.

This customer ordered 2 units and filed two returns separately. Both times the return was auto-authorized by Amazon but then after we open the return the product is clearly a very very old used car part and the buyers are swapping old carparts with our products. I have photos and videos of the return.

Do I wait till Amazon to refund them first and file a safe-t claim? Or can I refuse to refund anything? Because usually if I don't refund anything Amazon will automatically give them a full refund.

Thanks!

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Seller_Vjnwgi5MFIKNy∙
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Counting
by Seller_Vjnwgi5MFIKNy
Amazon replied

What is the issue with counting the contents of shipments? Why is not only a monumental task to get a shipment counted properly, but also takes a miracle just to get something corrected after it's counted wrong? Shipments seem to be counted wrong all the time, so why is the process to correct something so pervasive just as problematic? So much so that Amazon will just default to telling the sellers that they are wrong without any REAL further examination?

Any amount of insight would be helpful.

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USPS Ground Advantage flagged as Late Delivery Risk even though that was service used to calculate Delivery Promise
by Seller_uuiUJi7rf0fpY
Amazon replied

Problem with USPS Ground Advantage (Less than 1 lb) being flagged as Late Delivery Risk even though the same service was used to calculate Delivery Promise with a ship date of today. We have this happening on over 100 orders today. One example is 114-5418683-6780248, because of this we are not able to print the labels through Teapplix our 3P Shipping Label service. Again, we have over 100 orders with this happening on today all with ship date of today 11/15 so this is very urgent. If we're trying to use the same service as used for the delivery promise, it shouldn't be flagged as Late Delivery Risk.

@Seller_RSwABJNHpHnEZ @Seller_nS0jcFQNDLG3e Case ID: 16669856361, We've opened a live chat case this morning, but I'm sure it's going to be above their head. Can you please get involved as this is urgent with all these having ship date of today

?

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Seller_jBGG4Dral7u6p∙
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False counterfeit claims without test buy.
by Seller_jBGG4Dral7u6p
Amazon replied

I have a third party seller who is stating that we are selling a counterfeit item which is an AMANA Distinctions PTAC. I have submitted invoices, our manufacturer rep information, parent company information to verify with manufacturer. We sometimes get reinstatement for an item and sometimes don't. We sell a large volume through other platforms and decided to add them on Amazon.

What's concerning is the seller (third party like us) that is filing the counterfeit without test buy is submitting a false trademark number and Amazon is not investigating it. Sometimes it's their LOGO TRADEMARK which is not AMANA or it's the item ASIN. But nobody checks the trademark and takes their word for it. I don't know if this is BRAND REGISTRY that looks at the APPEAL but they are not doing due diligence and allowing third party sellers to damage other third party sellers against Amazon Policy. Is this not a policy anymore?

I have 13 CASES regarding this and went to report abuse multiple times, and tried to submit seller to seller abuse multiple times and not able to get anywhere, the fields either don't work: such as ORDER ID = NA or I get an email response stating a claim can't be filed because there are no claims? What?

OFF TOPIC KINDA-

I have in the past had trademarks submitted through a different company which I own and had Amazon state they needed a letter of authorization and invoice to prove I owned it. So I wrote a letter to myself and submitted an invoice to myself and they said they needed more information because they couldn't verify I owned it. I think I even submitted my driver's license with other documentation. I believe their BRAND REGISTRY has major, major issues that is hurting companies and need to be addressed.

Regards

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