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Seller_vtQxROP6UNr1O∙
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Amazon Global Selling SEND is live on Amazon Warehousing and Distribution (AWD)!
by Seller_vtQxROP6UNr1O

Good news for sellers using the SEND shipping solution in China, India and Vietnam - your SEND carriers are now able to ship to AWD distribution centers directly!

Start to enjoy integrated rates with discount on AWD base rates, optimizing your FBA inventory levels through auto-replenishment, and many more benefits. Learn more about AWD benefits.

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Seller_CBCZfnhh8RTmh∙
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Hi, has anyone complained and complained about FBA inbound placement service fee？
by Seller_CBCZfnhh8RTmh
Amazon replied

It doesn't make sense!

  • when sending goods to Amazon warehouses, reduce the number of warehouses to which they are sent. They then charge you for the cost you paid to send to 1 warehouse. But it doesn't sell immediately
  • when the product arrives at this warehouse, it doesn't immediately go on the shelf for sale! The Amazon warehouse will run to another warehouse again, affecting your sales schedule.
  • Why? I paid the “FBA inbound placement service fee" and it will be re-routed again?
  • I thought I was paying this fee to centralize my products and get them on the shelves faster! If I pay the fee, it will run again. Why didn't you tell me when you sent the product?
17 votes
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Seller_nG3fHo2aFVSLY∙
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Awd has been a terrible experience .
by Seller_nG3fHo2aFVSLY
Amazon replied

My experience with Awd has been terrible . First they gave a 9 day appointment to deliver shipment . Then it took 4 days to be in receiving status , another 4 days to be replenished to fba and now all the shipments have been routed to a warehouse called HIA1 which is a dreadfully slow FC . Only 21 units received out of 259 in a week by this Fc. Now i will a get standard response that it will take 2 months to receive the shipment in full but tell me how much money does Amazon want us to be stuck in inventory ?

I am out of stock and Awd is going to be responsible for blowing a month's business on amazon .

Use Awd only if you have 2-3 months of inventory lying in fba and are willing to wait more for than a month for sku's to get replenished .

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Seller_X5iKZR1VVIn6F∙
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FBA Shipment To BFL2, Has Not Been Checked For a Month
by Seller_X5iKZR1VVIn6F
Amazon replied

This is our first time shipping to warehouse BFL2 , and our shipment FBA18BH1BVY1 was sent out more than a month ago, and was also delivered a while ago was well. I am not able to open an investigation yet, but I wanted to know how long it will take for them to check them in so it can meet the Prime Big Deal Days demands for these products.

I hope our stuff was not lost because it was almost a lot of $ worth of products inside this box as well.

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Seller_zRpQZWZQVtEXX∙
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The inventory was lost in the warehouse　BFL2
by Seller_zRpQZWZQVtEXX

I sent the package to the warehouse of BFL2 for the first time. The contents were in stock for a total of about $10,000. It was delivered on September 11th, but it was not received at all, and when I checked, the status of completion suddenly showed that all the inventory was not matched in quantity, and the number of deliveries was minus, and all were defective. I'm having a hard time dealing with Amazon's side because it's obviously strange. Will this be refunded in full? BFL2 is a really bad warehouse.

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Seller_Ggt6s7zXEwLbA∙
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OTDR Not Protected From Hurricane - USPS Says "No Access" to Customer in Town Where Power is Still Out - Support Says Tough Crap
by Seller_Ggt6s7zXEwLbA
Amazon replied

Support case 16348130031

I have one order, but 14 units, weighing my OTDR down like the Titanic because it was supposed to be delivered to Redington Shores Florida in the St. Pete area during the hurricane.

USPS tracking says "No Access to Delivery Location" - Order has still not been delivered. The delivery area is currently reporting almost 30,000 homes damaged and hundreds completely destroyed. It is unknown what "no access" means - maybe the customer's house no longer exists.

The customer's address is not just on the coast, but literally on a pier jutting out in the ocean. Literally the worst place possible in a hurricane.

I can't include external links, but a quick look at a map of Redington Shores will immediately raise concern. The town's website says POWER IS STILL OUT and the Red Cross is feeding residents who are still there. They will not even start removing debris until this next week.

It's a terrible, terrible situation.

Order 113-2398782-9357015

Despite USPS saying order "No access" allowing delivery, Amazon decided to say the order was in fact delivered in an immaculate delivery despite there being no power and no debris removal, and then used that falsity to ravage my ODTR and threaten my account and ability to put food on my table and a roof over my head.

Despite Amazon's promise not to negatively impact OTDR due to Hurricane Helene delivery issues, seller support says tough.

Please explain:

1. Why all orders to hurricane impacted areas are not being OTDR protected.

2. Why Amazon's OTDR report is saying the order was delivered on 9/30 when in fact it was not.

3. Why Amazon does not automatically exempt orders that are coded "no access".

4. Why Amazon would declare an order coded "no access" as delivered and harm my business.

*** Let's be clear about this - we are not talking "late orders" - this is about Amazon threatening sellers' businesses and ability to keep food on the table. The OTDR penalty is the death penalty for selling on Amazon which is one reason why so many are so angry at Amazon for threatening their income for delivery issues beyond their control. To use the hurricane and orders that cannot be delivered as a basis to threaten and penalize sellers is inhuman. ***

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Seller_TqEvydwGf3jUQ∙
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Amazon FBA Issue: Lost Inventory, Ticket Ignored
by Seller_TqEvydwGf3jUQ
Amazon replied

Hello everyone,

I need some help with a frustrating situation regarding Amazon FBA. On September 25th, I opened a ticket because Amazon lost the contents of a box containing 150 units I sent for my FBA store.

Here’s a brief recap, cause its a longer story :

  • I shipped a 2-pound box to RDU4 (we sell cards, so it’s light) with 150 units on July 4th.
  • Amazon received the package on July 16th.
  • After waiting for a month, I called them in mid-August, and they told me to wait.
  • Called again on September 14th, and someone opened an investigation.
  • On September 21st, over two months after shipment, I got a message stating there was a -150 discrepancy.
  • On September 22nd, I opened a ticket, but they closed it pretty fast saying there was a discrepancy in my shipment. Yeah, I know.
  • On September 25th, I chatted with someone who opened another Ticket #16132130301, which is still live but has been ignored for 5 days.

Despite following all the necessary procedures, I haven't received any updates from Amazon support. This delay is affecting my business, and I’m hoping to get some advice on how to resolve this quickly. Has anyone experienced something similar? How did you escalate the issue and get a response?

The problem is that I can’t open an investigation the normal way, since the option is grayed out. I have the packing slip and the post office receipt to prove we sent the cards.

Thanks in advance for your help!

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Seller_PH3vshAooY0vy∙
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Refused Appointment for 2 weeks at ABQ2 and PSC2
by Seller_PH3vshAooY0vy

We use a non-partnered shipper and we pay the extra Inbound Placement Fee to get closer to the West Coast, so Amazon of course chooses the warehouses for us. to ship to.

Our shipper has been consistently asking for an appointment date for well over two weeks now for ABQ2 and PSC2. Amazon is refusing to give our shipper a delivery date stating they are full. He has tried multiple times to get an appointment and gets the same answer. I put in a case to see if we could divert them to another warehouse that is not full and was told that since we used a Non-Partnered shipper that they could not help us. If Amazon is choosing the warehouses for us, then how are they allowed to REFUSE to give us an appointment date, or at least let us divert it to another warehouse that is not full. And on top of that we are now past our 2 week delivery window because Amazon has refused to give us a delivery date for over 2 weeks now. Another shipper said they were allowing others to reroute to other warehouses but I CANNOT get anyone to HELP no matter what I do or say in any case. Any suggestions?

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Seller_ERAIXWKcwF1zI∙
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The customer receives my products and, using Amazon's return policy
by Seller_ERAIXWKcwF1zI
Amazon replied

Hi! Give me some advice, who has encountered such problems.

The customer receives my products and, using Amazon's return policy, submits a request for a refund and creates a tracking number for the return of the goods.

But, he only creates a tracking number, but does not send the goods. 50 days have passed since the purchase. Amazon's terms - This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.

As I understand it, he creates and registers a tracking number, but does not want to send the goods, but wants to get his money back and keep the goods for himself.

Why should I wait if Amazon policy provides for the possibility of refunds and goods within 30 days of purchase.

The generated tracking number shows that the goods were not sent and the expected return period has passed.

Who has had experience with such nuances?

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Seller_PPww3SufKfXef∙
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Buyer got refunded the full amount because shipment arrived late
by Seller_PPww3SufKfXef
Amazon replied

Order was purchased on Friday's night Sept 13th at 11 PM, Saturday and Sunday post offices are closed, so I dropped off the package on Monday Sept 16th, order arrived on Sept 20th, buyer got refunded because order arrived too late? Please someone help me, I opened safe T Claim already but got denied. This was a very high value order ~$600.

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Seller_LlUiLE7aY45QL∙
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Amazon FBA has not shipped 1 ASIN for 60 days... 287 in stock in Amazon warehouses with over 100 orders pending!
by Seller_LlUiLE7aY45QL
Amazon replied

This is more for the Admins, but anyone please chime in.

I have one particular ASIN (B0BKPMHNJY) that has had over 100 orders in the last 60 days and not a single one has shipped from Amazon. Amazon currently shows 287 units in stock and available to ship. I've created a case but I don't expect much help there, since no case has ever been of help to me.

The other ASIN's I sell seem to be shipping fine using FBA. Why would this one ASIN be affected and not shipping units?

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