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Seller_tzb0Adb4whsRu∙
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Seller_tzb0Adb4whsRu∙
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What is the Amazon Reference Number used for?
by Seller_tzb0Adb4whsRu
Amazon replied

On the BOL for FBA Shipments, they have the BOL the same as the FBA shipment ID.

The Amazon PO Id on the BOL is the same as the Amazon Reference ID on the shipment summary.

So why are they called different names? And does anyone use these various/random Amazon ID numbers (besides the FBA Shipment ID)?

What is the Amazon Reference Number (ARN) used for?

We are getting a new system for our company and trying to figure out the best plan of action to incorporate our Amazon information; shipments, sales, fees, returns, damages, etc.

Please see attached.

Looking forward to see what other sellers use for the best way to track everything.

Thank you

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Seller_gsDMDsaY4IrgL∙
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FBA to warehouse 2 shipments delivered to recieved in 1 day. One 17 days still recieved. Happened before.
by Seller_gsDMDsaY4IrgL

My last shipment FBA STA (01/16/2025 01:06)-SBD1, FBA18SFWB6QN, 2E5D6L6K went from delivered to receiving in one day. The same for shipment: FBA STA (01/08/2025 00:31)-SBD1, FBA18RKWQ2GK, 7KXQQHIG

Shipment: FBA STA (12/28/2024 15:08)-SBD1, FBA18Q4BX60Q, 8N69I8FT - delivered status for 17 days (now 18).

What do I get a form email:

Due to a higher volume of shipments, you may experience longer than usual receive times.

SINCE THIS WAREHOUSE IS CURRENTLY RECEIVING SHIPMENTS IN 1 DAY THE ABOVE CAN NOT BE A CORRECT WHY THAT WOULD RESOLVE THIS SITUATION OF SOME SHIPMENTS BEING PROCESSED IN 1 DAY AND OTHERS JUST SITTING FOR 17 DAYS! THE CORRECT WHY NEEDS TO BE FOUND!

Upon careful review, the trailer with your shipment has arrived at an Amazon Fulfillment Center. If the shipment's inventory is not received by Feb 13, 2025, then your shipment will be eligible for investigation.

This tells me nothing. So the trailer was delivered. Has it been processed and my box was missing, or is the trailer just siting ignored in the yard etc.

THERE IS SOMETHING WRONG WITH YOUR PROCEDURE AND YOU WANT VENDORS TO WAIT A MONTH BECAUSE YOU HAVE NOT FOUND THE CORRECT WHY AND DO NOT WANT TO HANDLE TOO MANY INDIVIDUAL COMPLAINTS SO JUST WAIT A MONTH. THIS IS NOT OK.

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Seller_Sram36TnVt73c∙
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Postmaster General covers his ears while Georgia representative criticizes poor Postal Service performance
by Seller_Sram36TnVt73c
Amazon replied

So I am seeing priority packages and ground advantage packages taking 12 days or more to get to recipients... anyone else?

1 vote
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Seller_F6eOKxhvA8CM6∙
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How to get Amazon to Dispute an Incorrect FedEx shipping Adjustment
by Seller_F6eOKxhvA8CM6
Amazon replied

We are used to small shipping adjustments, however this year has been crazy. We recieved an order at the end of November and shipped the package with the following details.

Package Type: Package, Dimension LWH 68x4x4 Package Weight 8LB Order value was $119

While reviewing our transaction history last weekend we found that we had been charged an adjustment cost of $548.93 on that order. We checked the FedEx tracking number and found they had changed the size on our package to 100x29x8, and then adjusted the charge back to us. We have shipped hundreds of these items in the exact same packaging. The FedEx proof of delivery photo taken by their delivery drive clearly shows that the item was shipped in the original packaging and that the FedEx adjustment size claims are incorrect.

Last week we contacted FedEx who agreed that the size claims were incorrect as we have photos showng the original packaging and size, and the delivery photo clearly shows that packaging. However they told us they could only refund us if Amazon filed the request as the label was purchased through Amazon Buy shipping.

So then we contacted Amazon seller support and they told us to contact FedEx, even through we told them that we had already contacted FedEx and they told us we had to contact Amazon...

Hoping a MOD can check our case and have it forwarded to someone who can do something...

Case ID: 16791662171

All order info, photos showing original packaging, weight and FedEx proof of delivery photos are included in the case

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Seller_ilj48PUGzfzV2∙
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USPS HOLIDAY FEE STILL ON JAN 20.
by Seller_ilj48PUGzfzV2

DOES ANYONE KNOW WHEN USPS ENDS HOLIDAY FEE INCREASE ON SHIPPING? I THOUGHT THIS IS UNTIL JAN 19. I STILL SEE SAME HOLYDAY FEE ON USPS GROUND ADVANTAGE.

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Seller_tzb0Adb4whsRu∙
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FBA Shipment Discrepancies AFTER shipment is closed
by Seller_tzb0Adb4whsRu
Amazon replied

So apparently, even though a shipment has been closed, that doesn't mean the discrepancies' don't keep changing.

So can someone please explain how the "units located" quantity continues to change (plus or minus units) days, weeks, and even months after Amazon closed the shipment?

How do you keep track of all of these changes that we weren't aware of until we found a shipment that had these changes and then we went through the entire years shipments and we found multiple shipments with this type of change (units located).

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Seller_TIhCj7QGS3Rro∙
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Why is Amazon telling customers their package wont arrive on time, when USPS says it will?
by Seller_TIhCj7QGS3Rro
Amazon replied

question is in the title ^

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Seller_40nJWdlwmB5lO∙
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Amazon Shipping Does Not Pick UP
by Seller_40nJWdlwmB5lO
Amazon replied

We are done with Amazon shipping for now. We have had an order sitting ready for pick up for 5 days. Each day no one shows up. I schedule the order. Amazon shows it as scheduled. No one comes by. The next day it is as if I never set the schedule. YET....when delivery drivers come drop off (2 or 3 X week) they do not take the shipment and they say they cannot take the shipment. Now we look like a poor shipper. This sucks.

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Seller_tncoXy8ryDMeH∙
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Help! Two of our LTL shipments $33K value cannot be located - It has been over 100 days - We have proof delivery attached
by Seller_tncoXy8ryDMeH
Amazon replied

Hello,

We shipped two LTL shipments (5 pallets total) around August 23, 2024, to ABQ2. After more than a month in transit, the shipments arrived at ABQ2, but no progress was made for weeks. On October 18, 2024, we received an email from Amazon stating that both shipments were being re-routed to HSH1 in California.

Based on the proof of delivery we received from Central Transport, the shipments were delivered to HSH1 on October 22, 2024. However, as of today, no units have been checked in, and the shipments have been marked as "CLOSED" in Seller Central due to the 90-day shipment creation rule.

The total value of these shipments exceeds $33,000, and this delay is causing significant financial strain and stress for our business, especially given that the inventory was prepared specifically for the holiday season. We opened a case, and the response indicated that a specialized team is reviewing the issue, but we have not received updates for over a week. Additionally, we are unable to open an investigation in Seller Central because the shipments show no recorded activity.

We would greatly appreciate any guidance or support to help resolve this issue promptly.

Shipment Details:

  • Shipment ID (3 pallets): FBA18C31THM8
  • Shipment ID (2 pallets): FBA18BV1KNS4
  • Proof of delivery shown below. Red circle are PRO #'s that are from our shipment.

Thank you in advance for your assistance.

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Seller_NgjVT871dMz5a∙
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Pending orders Issue
by Seller_NgjVT871dMz5a
Amazon replied

Every sell I get instantly goes to pending, For some reason all of my sells goes to pending.

Its weird cause It removes from my stock, but the order is just pending and did not even go trough from what i understood.

I am a new seller Is this regular? I need to do something?

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Seller_3b31iuSwhNV06∙
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UPS Carrier Delay to TMB8??
by Seller_3b31iuSwhNV06

So I have 4 FBA shipments that were shipped out via Amazon Partnered Carrier UPS, one on Jan 6, the other 3 on Jan 7, and all four have been sitting in Miami since Jan 10. Tracking on Jan 10 says "A carrier delay has occurred". What exactly is a carrier delay? I have tried calling UPS twice and they said the only way to "file a tracer" on this package is to submit a claim, but I am unable to since it's Amazon's account. Anyone know what this mean? Was there an accident and the boxes were destroyed? Are the possibly being held by Amazon because they're not ready to be received yet? Been selling via FBA for many years at this point and this is the first time I've had a problem with UPS. Thanks in advance for any info.

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