Hello,

Yesterday, the majority of our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.

We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.

After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .

Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.

Thank you very much.

Hello everyone,

I'm reaching out to see if anyone has advice, as I'm growing increasingly frustrated with the lack of resolution despite multiple conversations and cases raised with Amazon Seller Support since October 1st.

Under the new seller incentive program, I was supposed to receive a $100 credit toward my shipping costs for using Amazon’s partnered carrier, UPS. Here’s the full situation:

Initial Charges: My shipment cost $165.37, with an additional $25 customs charge. I expected the $100 credit to be applied automatically, but instead, Amazon has been charging the full amount to my credit card without applying the promised credit.

Cases Raised Since October 1st: Since then, I've raised three cases with no resolution:

Case ID 16357166881 and Case ID 16327354151 both show as "transferred in" status but have not moved forward.

My latest case, Case ID 16502231381, is showing "pending Amazon action," but no updates have been provided.

Assurances Given: I was advised to update my charge method, which I did, with the assurance that the pending $47.59 would not be deducted and that the $100 credit would be applied to my deposit method. Despite this, Amazon still attempted to deduct the pending balance.

Current Status: Amazon Support recently told me that a resolution would be given within 24 to 48 hours, but it has now been 5 days without any update. The delay, despite multiple promises and cases, has been very frustrating.

Has anyone else experienced this, or do you have suggestions on how I might finally get this resolved? I’d greatly appreciate any advice.

Thank you in advance.

Good day!

I have an issue that Amazon indicated that they received less inventory of what I actually send. They requested me to add the original invoice that shows the quantity purchased, date and product description and I did attach it. Everything is indicated to the invoice and also the full details of my supplier but I received a reply that - documentation provided doesn't meet one or more of the requirements for acceptance. It does not make sence since all that they mentioned as requirements it is indicated on the invoice. Here is the reply I received from them :

Hello from Amazon Selling Partner Support,

I know that a quick resolution of our investigation is important to your business.

However, we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance.

This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

I really need some assistance to resolve this because there are hundreds of products missing.

we sent a package to the notorious BFL2. after a month it was closed with 0 received. after another month all the unites was found with no discrepancies. 2 weeks later- the Contant keeps changing! they send it to other warehouses and i guess their scanner if off- suddenly it shows +12 on some SKUs and -3 on other, the next day it changes again. what going on?? I'm scared that costumers are gonna get the wrong items! did anyone experience something like this before??

One of my products has 200+ FBA available but the prime badge is missing on the search results page. Can anyone help me? it has been for more than a week