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pinPinned by community manager
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We constantly have new Amazon FBA sellers joining us here on the Amazon Seller Forums looking to learn from those that have come before them. To that end, we'd love to hear directly from you - our veteran FBA sellers - about the single most important lesson you've learned through your years of experience.

What piece of advice or insight has been absolutely invaluable in helping you navigate the world of FBA selling? What's the one thing you wish you had known when you were first starting out?

Whether it's a tip about product sourcing, inventory management, customer service, or anything else, new FBA sellers have a lot they can from the combined veteran FBA experience we have here on the forums.

Sound off in the comments below!

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Frauded 4 Times by Same Customer
by Seller_scVtLcFdYYYso
Amazon replied

I have a customer that has ordered my most expensive items 4 time, and received a refund every time, even though the orders show Delivered. They get to keep the product, and money, and now I am out of hundreds of dollars. I am a handmade artisan, these items are custom made. Amazon has to do something about this.

I have filed an abuse report, but haven't heard anything back.

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Customer thefts are getting out of hand
by Seller_viqVaPx7HmYgz
Amazon replied

The customer return policy has gotten ridiculous, giving customers a refund as soon as return shipping acknowledgment pops up, we have had pieces of our returns missing for too long, amazon needs to start reviewing these returns and hold the thieving customers accountable, instead of making it our problem and making us fight and beg to be compensated, our time is too valuable to keep dealing with all these amazon induced problems!!!!!!

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I think the title pretty much says my question. 80% of my Subscribe and Save Orders get stuck in Pending for 2-3 weeks then get cancelled. Is this normal for subscribe and save orders? it never happened to my other FBA inventory just wondering why this only exclusively happens to Subscriptions.

If nay sellers have insight it would be very helpful.

Thanks!

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SHIPPING UPS AS THE ONLY OPTION
by Seller_GyY8kLnCdVxVn
Amazon replied

Why is amazon shipping only shopping UPS as the only shipping method? even if I cleck on the other options does not show USPS first class, my items are 1 or 2 oz, prayer cards I can not send an order of 10.00 using UPS for 8.00 I want my USPS first class back, is anyone having the same problem? thanks

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Yo what up yall im in the west coast and when i select a FC in the west it shows something in the east coast. Any way to fix? id much rather prefer the shipment to a FC near me and not worry ab the 2 week transit time

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I have attempted to contact seller support several times for this issue and keep getting the run around. I can't create an MCF Order. I get this error when going to Orders -> Create MCF Order: "Your account is deactivated at this time. Please contact Support for assistance." in red I was told it was because I had a balance due under Canada seller market. The balance has cleared but the problem persists. I have customers waiting for orders to be shipped. How can i get this escalated.Case ID: 15484520801

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AWD - failed to make appointment invalid PO
by Seller_jps92Tdq72yot

hello can someone please help. I have my first shipment with AWD waiting to be delivered and the appointment has failed due to invalid PO

the error message is:

Failed to update appointment:

Error on shipment 4: PO QPX35W7NJUKW2 is invalid or not destined for FC IUS)

My carrier asked me for the STAR number which is the shipment ID and obviously this is not what Amazon need. The only other number I have is the Amazon reference ID, Is the PO the Amazon reference ID?

I'd be grateful if someone can confirm or advise what their carrier has used for the PO?

Shipment ID: STAR-QPX35W7NJUKW2

Amazon Reference ID: 4FLWQ9JH

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I need help sourcing the Grocery & Gourmet Foods subcategory. Every Grocery & Gourmet Food I try to list still needs approval. I only have the authorization to sell subcategory items.

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solve my prodblem
by Seller_UaidZwL6uShQX

Hi, how can i solve my prblem

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Amazon Buy shipping label not valid
by Seller_7mXEbpYLcoTis
Amazon replied

Hi folks,

are any of you experiencing invalid buy shipping label from DHL right now? I had a couple of such labels in the past week.

while the labels are purchased and generated from amazon system, the tracking number is just not valid on carrier's web stie.

If you use DHL as service provider, track your shipment on DHL web stie, see if it is valid.

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