A customer returned 7 products in unsellable condition claiming that they were received wet and in a damaged box.

Amazon immediately reimbursed the items at first scan. Of course I was even charged for the return shipping.

I purchased the initial shipping label for this FBM order via Amazon.

When I received the box back I opened a SAFE-T claim but it was denied. I appealed including photos and explanation, but the appeal was denied as well. Reason: The issue that you reported is not covered by the SAFE-T policy.

So now I am out of 7 products, plus the cost of the packaging and the cost of inbound and outbound shipping and the Refund administration fee.

How can this be possible?

Any MOD willing to take a look at this?

SAFE-T claim ID 33451-57761-7330625.

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