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我从2024年5月30号开始申请的品牌备案,案例编号为15361860161,15385281931,15420013431,一直被同样的话术拒绝,开case问过客服回复审核团队没有看就直接拒绝了,奇怪我的申请有什么问题?为什么没有看就直接拒绝?

昨天在后台又重新申请了品牌备案,案例编号为15632675301,品牌申请的状态为等待审核。我想知道现在的是怎样的状况。

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Brand being claimed by other Brand Stewards
by Seller_AsNey5CIKQQSt
Amazon replied

Hello, I am an administrator for a global Seller Central account selling Books. I have legal documentation for our Trademark registration and products. We are the original supplier/manufacturer for all of our products.

We are trying to update some fields of ASIN in our catalogue however we are being repeatedly told another brand steward owns the listing. We do not sell\produce edition 1 anymore, only edition 2. People buy book Edition 1, they recieve Edition 2. It is not best customer experience. The item sold in the listing must match the item received!!

I have submitted multiple cases on individual ASIN with all legal documentation, to prove we are the brand holder and get a resolution, but to no avail.

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To who may concern in the future.

There is a Chinese seller called: Lhasa Germany, is hijacked almost 80% of my all listing.

I knew this is allowed by Amazon, so it is ok.

But the following content will serve as evidence of a large number of buyers being scammed one day in the future, don't blame us for not reminding Amazon in advance.

All our designs are made by us or buy from some artists.

We never update in any E-commerce platform in China. You know most Chinese hijacker in China take merchandised from some platforms like 1688, ALIBABA etc. Hence there is no one can make exactly same merchandises, if you don't trust us, you can check it.

So where did their designs and patterns come from? quite funny right.

We also called China policy to check if there is anyone who Stealing information in our company and sell to others, fortunately no this kind thing happened.

And about delivery time:

The time we make merchandised is 12-20 hours, and delivery to US minimum delivery time is 9 days, totally require 10 days at least, of course expect fedex ups expensive service.

But what this hijacker write for delivery? yeah 6-9 days.

Therefore, based on what has been written above, we have reason to believe that this hijacker is selling fake products. I don't know what they will ultimately send to the buyer, but it is definitely not what is displayed on our listing.

And the Amazon brand team has blacked us from appealing, so we cannot appeal. We have also informed the seller support team about this matter, and they only replied that it is allowed by Amazon policy,

When about 10 days later, a large number of buyers discover that what they have bought is fake,or even empty packages, it can be imagined that they will be very angry. At that time, whether it is reviews or rankings, they will be posted on my listing, and this hijacker just needs to find another unlucky person, anyway they haven't lost anything.

Therefore, we can only write this article to prove that we have warned Amazon and informed the seller of possible actions. This article will be sent as evidence to the seller support team to remove the negative reviews and rankings caused by him.

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ASIN changed from generic to brand
by Seller_w2vBUuwK1oDja

The B0B6BPM745 brand has been changed from Generic to another brand, please change it back to Generic

Complaint ID: 15607819021

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Bad UPCs
by Seller_vhOWyqmhqNJQ5

We are working with a brand that has just started to clean up their catalog on Amazon. There are a lot of terrible listings with a wide variety of problems. The issues are various but most notably there are three main ones:

1. Their products being listed under someone else's brand name or Generic. In either case it violates their IP because it creates confusion as to the origin/ownership of these products. They have reported a few of these and some have been removed but others have not for some unknown reason. What is the best course of action?

2. There are a number of their products that have been added to amazon with the wrong UPC code. The UPC code, when looked up on GS1 belong to a different brand. They want to remove these listings because of this issue because, again it is confusing that the GS1 related brand is not them. What is the best course of action?

3. There are products of theirs being sold on Amazon that have not been produced by them for several years and are way past their sell by date (topicals). They want to remove these products from the catalog as well so there is no issue with bad quality. What is the best course of action?

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Amazon’s Counterfeit Crimes Unit at work
by Seller_t9kvdr2yixQej
Amazon replied

Hello Seller's,

I speak to lots of you daily/weekly etc. regarding counterfeit products and even though you, individually may still be facing an uphill battle on this topic. the Counterfeit Crimes Unit (CCU) is always hard at work and most often behind the scenes to taking down bad actors.

I invite you to take a look at the CCU's most recent success. If interested, please click on the story below for more:

The latest from Amazon’s Counterfeit Crimes Unit: Amazon dismantles illegal online schemes attempting to evade controls.

As always, please provide any comments to the story in the thread. In addition, if you want to continue to see content like this please thumbs up, but if you do not want to see content like this, please thumbs down.

Best, Dougal

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Two theives stole 6 of my asin
by Seller_F1ue9kb4d4Qod
Amazon replied

Cohpoh and Nicbobo are thieves stealing 6 of my asins. And, Amazon is not doing ANYTHING!! Years back we didn't need a trademark, brand name. Most of us just chose any name. Now I am branded, and cannot get these asins back! I cannot ship the fba, since I need Approval? From my own item to sell???

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I'm getting emails from Transparency Brand Operations Services that say my help is needed and references a Case ID. They are from a "notification-only address" so I can't email them back. At the bottom there's the "To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:" and there is a link there. When I click on it, I get: Error. This is not a valid case for [my company name]. Please click here to see your list of active cases. I click on it and it takes me to my case log and yep, that case ID is not there.

The ASIN that the email is mentioning - I had sent in a request through the Transparency portal page Contact Us link to please remove that ASIN and a few others from the Transparency program a week earlier. With no response.

I have searched everywhere for a way to contact the Transparency team and I cannot find one. So - I created a brand registry support case saying - I am trying to get in contact with someone from Transparency. Can you please forward this to the appropriate party? and briefly explained the above.

And I get this response:

Hello from Amazon Brand Registry Support, From your correspondence, I am unable to understand the nature of your query. In this regards, To investigate this issue, I require the following: – Elaborate your query properly. - Kindly provide the ASIN. – If you are facing any error, So kindly provide the screenshot of the error. – The correct attribute name and his correct proposed value that you want to update and which is according to the Amazon Style Guideline. I can proceed with this case once we receive this information.

Well that was very irritating. So I respond: As requested, please forward my case to the Transparency team. They should understand it. Thank you. And I get this: Hello from Amazon Selling Partner Support, Please note that based on the current information, we cannot determine the nature of the problem. In order to address your concerns, we will need some additional information. Please respond to this message to provide the details requested below.: - Elaborate your issue - Related ASIN/FNSKU Once we receive this information, we will continue further researching on this matter.

Seriously!! What??? This is ridiculous!! Does anyone on here know how I can reach someone in the Transparency program??

Thank you.

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Change of Brand Name
by Seller_Ml2j71oTFN5SY
Amazon replied

i have 2 Brand name registered on amazon, but i have listed a products which belong to different brand is there any way i can change the brand on my listing

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I am writing to seek urgent assistance regarding my product listing for ASIN B00UQXBTC4, which I have been selling on Amazon for the past ten years with an excellent performance record.

When I initially set up the listing a decade ago, trademark registration and a US serial number were not mandatory. My product, known as the "Wrist Coach," helps kids with flag football plays, and I listed it under the name "WristCoaches." Several years later, when Amazon introduced changes requiring trademarks and brand registrations, I attempted to secure a trademark. Unfortunately, my filing (Serial Number 88910571) was denied by the USPTO due to the name being already taken by Under Armor.

Recently, I have been receiving numerous complaints about poor product quality. Upon investigating, I discovered that several Chinese companies have listed on my product listing. I requested their removal, only to find out that a Chinese company has filed for the USPTO using Serial Number 88910571 and has taken over my listing. This company appears to be selling a knee pad with the name "WristCoaches" incorrectly associated with it.

Given that I have sold the same product under this listing for ten years, I am deeply concerned about the unauthorized takeover and the potential damage to my brand reputation and customer reviews. I am seeking guidance on the following:

How can I remove the unauthorized sellers from my listing?

What steps can I take to regain control of my product listing and continue selling without losing my reviews and status?

Is it possible to engage with the USPTO to rectify this situation and reclaim my trademark rights?

I would greatly appreciate any assistance or advice you can provide on this matter.

Thank you for your time and support.

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