Hello everyone,

I am trying to get a Brand Approval Request, but I always get this reply :

The images should not be computer generated and must be of the physical product you intend to sell on Amazon.

I‘’m very certain that the images not be computer generated and must be of the physical product I intend to sell on Amazon.

I tried laser engraving logos on multiple products, And take photos with a mobile phone from different angles,

In the end, they were all rejected. I also tried many times to open case, But can't contact the review team,

How can I find a manual review team to help pass the review? Instead of machine review, which has led to misjudgments and rejections,

I can't do anything now except for multiple applications and waiting times , so disappointed ！

Pls help me.

Hello Dear,

Case ID: 17559493701

I am administrator and right owner of my brand, my product.

Somebody create fake listing ASIN using fake, Brand, Manufacturer, Maybe he is using stickers or some other tricks.

For more than 20 yeras we never produce product under different brand or factoty- listing is fake.

This problem is coming back many times, I would like to fix it.

Could you help me please? What is the best solution ?

Hi there forum and hopefully Amazon Help,

Case ID: 17411931171

We are in a vicious loop trying to register our brand on Brand Registry and keep getting a generic response that simply says:

Your appeal for Brand Registry enrollment application "Posterprintshop" has been rejected.Why did this happen? This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

However, everything MATCHES PERFECTLY. We have uploaded to the appeal both times the;

- actual SS-4 form from IRS showing the EIN # provided, which perfectly matches the company name and address given

- the Articles of Incorporation with our state, showing the LLC registered name and address, which matches the above.

- the USPTO receipt, showing the exact same LLC name and address on above two documents, and doing online search on USPTO TARS, the application is live and shows same name and business name as well.

EVERYTHING 100% MATCHES and we're uploading docs that show this. Spelling, address, name, and EIN #'s - nothing is off.

Who can help us get a real answer as to what it is they can't verify? We can't fix something if we don't know what they don't like, and continually responding with "we can't verify" but everything is public, uploaded, documented and matching is driving us insane.

The only far fetched thing I can think of is that the business is a single member LLC and I've heard issues with Amazon's 'automated' systems having difficulty verifying single member LLC EIN's properly, but how do we overcome this when everything matches?

Sincerely appreciate any guidance here as we've spent a lot of time and money to set up the LLC and register the trademark and don't want to throw more $ down the drain changing things if we don't know what Amazon isn't liking about the current setup. This response is so vague.

The case ID is17411931171

Thank you!

Dear Amazon Forum Moderators,

I need urgent assistance in escalating a serious brand hijacking and ASIN tampering issue affecting my registered brand, Despite opening a case with Amazon Brand Registry Support (Case ID: 17592179411 ), the problem persists, and I’m seeking forum moderator support to expedite resolution.

Issue Summary:

- Unauthorized Brand Name Change: Our legitimate brand (registered in Amazon Brand Registry) was forcibly altered to "FEMAZE" by a hijacker.

- ASIN Disruptions: This illegal change has detached child ASINs from parent listings, crippling our catalog structure.

- Policy Violations: This violates Amazon’s Brand Name Policy, Brand Registry protections, and anti-hijacking rules.

Actions Taken So Far:

1. Submitted a Policy Violation Report (Case ID: 17592179411 ).

2. Requested reinstatement of registered Brand name and removal of "FEMAZE"—yet no fix.

Request to Moderators:

- Please help escalate this hijacking case to Amazon’s internal teams.

- Advise on next steps if Support remains unresponsive.

Time is critical —every day this persists it harms our sales and brand integrity. I’d deeply appreciate any guidance or intervention to resolve this swiftly.

Thank you,

*P.S. If any other sellers faced similar hijacking under "FEMAZE," please DM—I’d like to collaborate on evidence.*

@Seller_t9kvdr2yixQej

I have my Brand story approved for three ASINS but only one is published on the product listing.

The other listings still don't show the Brand Story despite being many days of approval.

My support case ID=17591747951 didn't answer my enquiry on Brand Story they were looking at A+ which is already published.

Please help! Thanks!!