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This issue is very urgent and important, please help us!
The product is a 2.2-pound specification of aluminum pellets and has received a performance notification stating that it has been identified as an explosive precursor containing aluminum powder and is prohibited from being sold on Amazon. We have checked the policy and found that aluminum powder is banned due to its explosive nature. And our product is very stable aluminum pellets, with a specification of 2.2 pounds, which belongs to large pellets. It should not be within the scope of prohibition. And we carefully reviewed the relevant regulatory link "US Annual Explosive List" provided in Amazon's policy, which also does not mention aluminum pellets in the regulation. Could you please help us determine if this product falls within the prohibited range of Amazon's policy? Thank you!
5 replies
Seller_rI7BZIczK8iAC
umm.... I think Amazon just DID determine this:
Seller_dAjqgXcvmoRDs
Hi, Gegeringing
You'll have to go contact Amazon seller support, and now it's possible that a bot is reviewing your link and it's incorrectly determining that it's unsaleable. Please contact Amazon seller service multiple times in order to find a professional customer service to help you with these issues. Before contacting customer service, please prepare some necessary information, including photos, usage, product specifications and so on!
Note: If unfortunate, you'll need to look for more than one support service to find one that has had experience in dealing with related issues
Emet_Amazon
Hello @Seller_7rOaoYxryQyAU,
Thank you for posting your concerns with a restricted product policy violation.
As you mentioned your aluminum pellets were identified as containing aluminum powder, which as mentioned is prohibited. So I can help provide more guidance on the situation I would ask that you share your ASIN and the related case ID created when you disputed the listings removal.
Since these situations can be rather stressful to deal with, I wanted to inquire on what information have you provided to help showcase your products compliance? Most situations where there may be an incorrect identification, we will ask that you provide pictures from all 6 sides of your product and packaging. This includes top, bottom, left, right, front, and back sides. If you have any testing or manufacturing documents or specifications, I would suggest providing them as they can be used to alleviate any concern your product contains aluminum powder.
If you have not already done so, please submit an appeal with these images, documentation and a small explanation on why your product is compliant, this will prompt a review for compliance. I would advise sharing your case ID as requested above so I can look further into your situation and if needed work with the appropriate teams on next steps or resolution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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