Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
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    🛵 Important: New Safety Requirements Coming for E-Mobility Sellers - Action Required ⚡
    by Seller_l7Jtck9jxnEA0
    Amazon replied

    Hello Sellers!

    We're reaching out with important information about upcoming safety requirements for E-mobility devices and accessories in US and Canada stores. Your success and our customers' safety are our top priorities, so please read carefully! 🔍

    🚨 Update: Missed the webinar? No worries, register here to rewatch the November 17th, 2025 Q&A session.

    What's Changing?

    Starting November 4, 2025, all E-mobility devices (E-bikes, E-scooters, etc.) and their accessories (batteries, chargers, conversion kits) will require:

    Why This Matters

    We are expanding our safety requirements for e-mobility devices and accessories in our US and Canada stores. This update helps ensure compliance with safety regulations while protecting both sellers and customers.

    What You Need to Know 📝

    1. You'll receive notification about affected listings under the Food and Product Safety section of your Account Health Dashboard. The due date to establish a contract with the partnering TIC will be mentioned in your AHD (Account Health Dashboard) notification.

    2. If you believe that your ASIN has been misclassified you will also get an option to appeal within Account Health Dashboard.

    3. If an ASIN fails TIC testing, selling partners have two options:

    a. Submit an appeal against TIC decision.

    b. Select an alternate TIC service provider for re-validation.

    Action Steps for Compliance ✅

    1. Check Account Health Dashboard for impacted listings
    2. Select TIC providers through your dashboard
    3. Receive and accept testing/verification quote
    4. Submit samples/documents with payment
    5. TIC completes verification
    6. Amazon reviews results

    Best Practices when partnering with TICs

    1. Documents submitted for TIC Validation: Submitting comprehensive documentation upfront helps minimize seller touch points and expedite the validation process:

    a) Please ensure that documents contain company legal name, registered business address, detailed product specifications in Testing Request Form (TRF).

    b) As per regulation guidelines, if applicable, submit other documents like valid test reports, safety certifications, product images etc.

    2. Addressing TIC queries: Delays in responding to TIC queries and requirements during verification would impact testing and validation completion timelines.

    3. Scope of TIC Services: TIC providers are authorized only for product testing and document validation. For all other issues sellers can utilize appeal option within Account Health Dashboard.

    Important Dates 📅

    * November 4, 2025: Requirements take effect

    * November 17, 2025: Register here to rewatch the webinar

    What Happens If You Don't Comply?

    • On the due date: ASINs having no contract with partnering TICs are deactivated
    • 30 days after due date: Inventory removal process begins

    Need More Help?

    Have you already worked with TIC organizations or have questions? Share your experiences below to help other sellers prepare for these changes!

    Remember, these requirements help ensure customer safety and your long-term success on Amazon. Let's work together to make this transition smooth! 🤝

    Looking forward to hearing from you all!

    Michelle

    1 vote
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    ⚠️Urgent, Highrisk team - Critical Business Damage
    by Seller_vxyCZ8YZIFT0I
    Amazon replied

    It’s now Day 15 of our ASINs being inactive despite repeated assurances that

    "Our team approved the submitted ASIN.Please allow up to one business day for the product to appear on the website."

    from Abhishek P. \Mushtak S.\Nivesh P..\Naina A.. of Regulatory Intelligence, Safety & Compliance (RISC) since 20th July, in CASE: 18127262311, which threatens our survival.

    The impact is catastrophic:

    - ⚠️ over $10,000 sales loss

    - ⚠️ Eroded customer trust and marketplace ranking

    - ⚠️ Operational crisis for our small business

    We’re deeply disappointed that "resolved" status never materialized. Broken trust now compounds financial harm.

    Every hour of delay threatens our survival.

    57 votes
    27 votes
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    Seller_9ZBOAD9SC0L7M
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    Open Post to Amazon on toy testing and doing business here
    by Seller_9ZBOAD9SC0L7M
    Amazon replied

    We have been selling on Amazon for over 12 years.

    It used to be a great place to sell and it has unfortunately gone downhill over the last few years.

    A few months ago, Amazon announced that every toy targeted for 12 and under must be tested annually.

    The average item costs $800 to $1,000 easy. And apparently, only 1 seller has to have the testing done and the rest benefit from it.

    This is cost prohibitive and unnecessary. Mattel, Hasbro, and major brands do all the proper testing.

    ----------------------------------------

    I would like all fellow sellers who are negatively impacted by this to post here.

    We have no choice but to remove huge parts of our catalog from Amazon. To other concerned sellers, let Amazon know how much revenue they are going to lose because you have to take your business elsewhere.

    We have a Masters of the Universe item that we will not retest. It will be sold on other websites and this item alone is $6,000 in lost revenue.

    We have a Star Wars figure that will also not be retested. It is another $1,200 in lost revenue for Amazon.

    We have multiple items that Amazon refuses to remove the bubble wrapping requirement, where it is not needed.

    We are not selling these here anymore. Another $10,000 in revenue that will go to competitors.

    We have passed on numerous opportunities because Amazon is playing games with ungating. We have 2 items that were gated after we listed them. There is no option to ask to ungate. They are Mattel products, which are not restricted. This is Amazon violating restraint of trade laws.

    Over 80% of our shipments are not received correctly. We ship UPS and split to 5 locations. Amazon does not address these problems and foreigners who cannot communicate in English cut and paste answers.

    The purpose of this post is to show the negative consequences of bad policies.

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    Urgent Appeal: Due to review delays, a product listing with annual sales exceeding 240,000 units has been deactivated. We request immediate reinstatement!
    by Seller_4WVggKExsokYN

    Dear Amazon Seller Support Team and Platform Management:

    As a long-standing seller committed to integrity, we are urgently appealing for assistance. A critical product listing has been erroneously deactivated due to severe delays in Amazon's review process, resulting in significant financial losses.

    Core Issue:

    Over 72 hours have passed since we submitted all required evidence, yet the relevant Amazon team has still not completed the review. Due to this review delay, the system automatically deactivated our product listings.

    After receiving the erroneous notification regarding “dichloromethane,” we submitted complete, clear, and valid supporting documentation within the stipulated 48-hour window.

    Notification received: January 13th

    Submission time: January 13th, 20:00

    Submitted documentation includes:

    1. FDA certification

    2. Certificate of Analysis (COA)

    3. Six-sided product images (already uploaded to the detail page)

    4. Ingredient list, clearly labeled on the detail page

    We fully understand and support Amazon's product safety reviews. However, the core issue here lies in the mismatch between “seller's timely compliance response” and “platform review processing time.” Product removal due to review delays beyond our control is unacceptable to us.

    We believe this is a misunderstanding that can be resolved through prompt communication. We stand ready to provide any further information. Please urgently assist in resolving this matter to help us mitigate losses!

    Case ID: 19281958521

    @TaylorR_Amazon @Topher_Amazon @Jameson_Amazon @Dominic_Amazon @Roberto_Amazon @Stevie_Amazon

    1 vote
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    Seller_0z8jvVzsrpbOf
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    cosumer counterfit claim
    by Seller_0z8jvVzsrpbOf

    After selleing thousands of units , one customer reported that the product is counterfeit and now Amazon is giving me ultimatum to deactivate the listing , I don't understand how Amazon did not believe 1000s of buyers no compalin and one buyer concern is an BIG DEAL. I submitted invoice in original form as it it is, but Amazon is saying they were not able to verify the distributor. My question is if Amazon is not able to verify then it's not my problem, the distributor is small so their presence is not everywhere. Amaznon need to send email to distributor so it can be resolved rather than googling and trying to find out the existance of distributor. Or Amazon need to ask me to provide distrubur sales person contact so I can pass through. It's a tough situation.

    8 votes
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    被误判侵犯知识产权，对方投诉了，而且还成功了。真是无语
    by Seller_tqmcJhgQD9T8N
    Amazon replied

    很生气，误判侵别人发明专利，无论是结构还是外观压根就不一样，为什么对方能投诉投诉成功，难道不是亚马逊算法失误吗，这样怎么可以通过？为什么不驳回他的投诉？这一个月以来已经给投诉人发了4封邮件，对方均未回复。我只卖几块钱的东西别人也在卖，难道要我花几万块钱维权？或者删除asin,又不是我的错。。。如果以后我有1000个库存那不是亏大了？ 如果任何一个稍微有点相似的功能和外观都可以投诉，那都不用卖了？避雷！

    附图：前3张是对方专利外观和功能图，最后1张是我的主图，对方投诉的是主图左边的双头点钻钻笔.。

    4 votes
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    [Now closed]🚨 ASK AMAZON – Partner Teams Responding Live TODAY on Dietary Supplements GMP Compliance
    by Seller_WD80mtpYHjvBN
    Amazon replied

    🗓️ MARK YOUR CALENDARS: Join us on December 16th, from 8am - 5pm PDT, for a live Q&A session with members of the Compliance team, where we'll dive deep on the implementation of GMP validation requirements for Dietary Supplements. This is a great opportunity to ask questions and provide feedback directly to the Compliance team.

    Whether you're new to selling Dietary Supplements or a tenured seller, this is your chance to:

    • Get expert answers to your pressing Dietary Supplements questions
    • Share your experiences and learn from fellow sellers
    • Provide direct feedback to the Compliance team

    _____________________________________________________

    📚 Key Resources: We've compiled key resources related to Dietary Supplement products for easy access.

    Dietary supplements

    _____________________________________________________

    💡 Submit questions below!

    Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

    In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with Dietary Supplements, and let's build momentum heading into the December 16th Q&A session!

    _____________________________________________________

    Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

    5 votes
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    Seller_naGy6ntaTVVuX
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    Artwork mistakenly classified as Children’s Toy - Amazon requires safety documents
    by Seller_naGy6ntaTVVuX
    Amazon replied

    Hello everyone,

    We sell small decorative artworks and our product is listed in the Posters & Prints category.

    Recently, Amazon sent us a notification requesting additional safety documentation, stating that our product has been classified as “Children’s Toys” However, our product has no relation to children’s toys.

    When submitting an appeal, Amazon provides two options:

    1. Upload missing compliance documents, or

    2. Submit an appeal if the product was classified incorrectly.

    We selected the second option (“If you believe your product doesn't require verification, click ‘Appeal Request’ and provide a reason”) and explained that: The product is an artwork,

    • It belongs to the Posters & Prints category,
    • It is intended as a decorative gift (e.g. proposal, love message, birthday greeting),
    • It is not designed for children and is not a toy.

    Unfortunately, the appeal was rejected.

    My question is:

    What additional evidence can we provide to prove that this product is not a children’s toy?

    The appeal form does not allow attaching images or files, so we cannot even upload a real product photo to visually demonstrate that this is clearly a canvas artwork and not a toy.

    At this point, the only option seems to be explaining this in text and hoping that a reviewer takes a moment to open the ASIN and see that it is simply a decorative canvas.

    Has anyone experienced a similar situation?

    Is there any recommended way to escalate or clarify such a misclassification?

    If any Amazon representatives are present here, we would greatly appreciate your guidance or assistance in resolving this issue.

    Thank you in advance and wishing everyone successful sales.

    10 votes
    0 votes
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