Hey sellers! 👋 Can you believe it? Our 'Product Safety and Compliance' category is about to hit the big 2-month mark! 🎉
We've been all ears, and we hear you loud and clear - a lot of you are facing delays with compliance document reviews. No worries, we're on it! We are actively collaborating with the Compliance Team to dig into the review process and hopefully come up with some solutions to speed up the review process so stay tuned for updates.
In the meantime, don't forget to check out our previous post on compliance documentation best practices →HERE← in order to better prepare yourself for the compliance document submission process.
Now, drumroll please... 🥁
If you have not visited the category before, we are excited to introduce our new series called: '💭Thinking About Selling...' where we highlight common product categories that may require additional steps for application and possible lab testing in order to be sold on Amazon:
So, what's next? That's where you come in!
Let us know in the comments below!
Also, remember, our Product Safety and Compliance category covers a variety of interesting topics such as Chemicals 🧪, Hazmat ⚠️, and Regulations 📜 & Standards ⚖️ so if you are interested to know anything more specific about those topics as well, write to us in the replies below. We can't wait to hear your thoughts! ~ Cooper_Amazon
Hey All! I have always been under the impression that Amazon only requires 3rd party testing of dietary supplements when those supplements fall into the category of Diet & Weight Loss or Sexual Health. Now we receiving a notification from Amazon the other day stating that we were required to get testing done on about a half dozen of our SKUs, none of which are in a category, or associated with being a Diet & Weight Loss or Sexual Health product. If there has been a change to this policy then I would appreciate some feedback because it seems we missed it?
Thanks in advance for your responses everyone!
So let us expound upon this Amazon saga ...
First, Amazon notified us in November 2024 that our products would be moved into a new category. This move would increase our fee from 15% to 20%. We were under the impression that our original category was going away (which is a category we helped Amazon establish 12 to 13 years ago for product like ours). In December 2024, our fee did increase to 20% but the product didn't change categories nor has the original category been removed from the node and hasn't been changed on our product. So we recognize this as a change in fee % rather than a category change as the original notice from Amazon announced. Okay, it is what it is and we moved on.
Second, Amazon on December 27, 2024 and December 28, 2024 pulled 11 of our listings under for compliance. This didn't appear to be an issue for us to complete (at first) as we had the needed testing report and certification to submit. We provided the certification and image requested. Now is when the fun begins.
Amazon compliance team denied with the following ...
On our next submission, we supplied both the certification and testing report (item #4), a new image (item #3), updated the Age Grade for each ASIN (item #1) and updated the CPSIA Warning Attribute (item #2).
We were rejected again. However, this rejection showed that we had solved item #4 with compliance testing and item #1 with the Age Grade. Item #2 had us scratching our head as we had updated the CPSIA Warning Attribute with the selected value of "NO WARNING APPLICABLE" which is matching the Safety Testing Report but was still being rejected. The issue with the CPSIA Warning Attribute is that it is no longer called that on the excel templates or in the Manage Inventory Edit pages. CPSIA Warning Attribute is now called "MANDATORY CAUTIONARY STATEMENT". Amazon has changed the attribute name and has not updated their help pages as shown here. We know this because the values shown on the help page are the same values listed under "MANDATORY CAUTIONARY STATEMENT".
On item #3, we researched the requirements and found that they were a little different from our original labeling. It appeared that the use of LOT verses BATCH was causing our issue as the other 3 requirements hadn't changed. We changed the labeling and created new packaging images with the new labeling.
Now ... we could only submit the new image and challenge the CPSIA Warning Attribute on 8 of the items as 3 of them were still under review (which we knew would be rejected based on the 8). The 3, that we couldn't resubmit, we sent an email with the attached new image and documentation about the CPSIA Warning Attribute.
Our results of the 8 with submission ...
The results of the 3 ASINs with the email follow ups
The frustrating part now is that we know that all of the ASINs meet the compliance by the fact that they are all the same (except the design we put on top as we do custom products) as caseID=16944083151 which has already been approved and yet we wait on Amazon to review.
We know that we are not the only one in the extremely slow review process as we have seen several posts here on the forum that document similar experiences with CPC compliance issues.
Even we have our limits before we have to cry for help ... @Seller_nS0jcFQNDLG3e @Seller_RSwABJNHpHnEZ @Seller_E68xZVicosIhz @Seller_GEZPMc4CeQfh6 @Seller_dnxnrsZIeTNo3 @Seller_vtQxROP6UNr1O @Seller_1KYLYkgAlu4xX@Seller_R6oYCnTB9O1Uy
Anyone?
Please ....
ASIN B0DDCRM2T3
Quote :
We are unable to move forward with the approval process of your product(s) until the following required compliance documents are submitted.
1. We are contacting you because we noticed that the compliance documents we received are not present in the results of the test report, according to the [ASTM F963- 17] regulations.
For us to continue our review of your product(s), please submit the following missing items:
• ASTM F963 - 23- 4.3 Toxicology
• ASTM F963 - 23- 8.13 Moth Activated toy
The documents we provided contains the tests of toxicology, which include heavy lead, phthalates and total lead. And this product is not a mouth activated toy. Is it possible that the review was not correctly done? I heard from some of my friends that they are facing the same issue.
Three of our products are candlesticks, which don't contain candles at all, but Amazon caught the compliance problem of consumer button cell, and the same product explained that it was misjudged and passed the other three, so please refer to our case ID:17005576021 17017396621 17017453901 17017453781
Please let a professional audit.
Hello,
My product has been flagged as Dietary Supplement which needs further testing and compliance.
Here's 2 things and I would be glad if either one can be resolved.
1. My product does not fall under the categories which Amazon is saying it falls under "sexual enhancement, weight management, or sports nutrition/body building dietary supplement" and need further testing and documentation. (My product is manufactured in the USA by one of the very well-known manufacturers in supplements category) and they have confirmed with me that this product does not fall under the restricted categories which require further testing as per FDA and as per Amazon.
I tried to convey this message to Amazon, but every time it was rejected without much consideration.
Off course firstly, it will be great to get it resolved here, if possible.
Now, considering that Amazon will not consider my request whatsoever and we need to move onto the second option of providing documentation (as I have all the documentation, even though none is required as per FDA and Amazon's own policy).
2. I have all the proper documentation that Amazon requires but I cannot upload it or have the concerned team look into the documents (even though my product does not fall under restricted category and no documentation is required as per FDA and Amazon own policy).
The issue here is that every time I try to upload the excel file (via Manage Compliance "Upload compliance documents in bulk" tab (Also, I am not sure why I am getting the bulk and excel sheet option since I just have single product a just a few documents to upload), the system rejects it (I do have good experience with Amazon excel (flat files)). It would be great if I can get some assistance in either fixing the issue and successfully uploading the cGMPs certification, Contaminant screening, Content claims verification and Product labeling and cliams documentation proofs OR if I can send it over to the Amazon's concerned team via email or some other how. I have tried replying to the same e-mail "dietary-supplements-hr@amazon.com" which said I need to send these documents over, but haven't heard back from them (I am not sure if that is the right way to do it).
I tried getting it resolved via the phone line, unfortunately I couldn't connect with a specialist who can help me fix the excel file issue or somehow send over the documents to the concerned team.
To summarize, I need help with either Amazon looking deep into my product and confirming that this does not fall under "sexual enhancement, weight management, or sports nutrition/body building dietary supplement". If Amazon will not do this, then I need help with being able to upload the proper documentation which will resolve the compliance requirement. Or at least someone connecting me directly or indirectly to the concerned team who can receive the documents from me and help resolve the issue.
Hi, I have 2 ASINs that I'm trying to send to AWD, but I'm getting an error that says "This item is considered a dangerous good and is ineligible for upstream storage." The items are not dangerous and they're not classified as dangerous on Amazon. They're literally just small pieces of steel. I'm wondering if they were flagged because they have the word "fire" in the title?
I created a case (17010074361), but from experience with Amazon support, it will just sit there and nothing will be fixed, so I'm posting here for more exposure.
Thank you
@Seller_RSwABJNHpHnEZ, @Seller_hme3Wbydd1ihr
Hello @Seller_GEZPMc4CeQfh6,
You helped a fellow seller to get a product reinstated. We lost our battle with Amazon regulation. The ASIN is B00EUZYON0.
The MYAID Femmax Vaginal Dilators are classified under FDA product code HDQ and are listed under Sec. 884.4530 Obstetric-gynecologic specialized manual instrument. This category includes fixed-size cervical dilators, which are designed to stretch the cervix, as per its definition:
"A fixed-size cervical dilator is any of a series of bougies of various sizes used to dilate the cervical os by stretching the cervix."
As this device is classified as a Class I device, it is 510(k) exempt. The manufacturer is an FDA-registered entity, and the MYAID Femmax Vaginal Dilators are properly listed as compliant with the necessary regulations. It is important to note that as a Class I 510(k) exempt device, there is no requirement for premarket notification under section 510(k) of the Federal Food, Drug, and Cosmetic Act.
Let me know if you need more info. Can you please escalate this?
I have been selling on Amazon, in the hair niche, since last year. My listing has just gotten taken down for this reason "Reason: Product requires approval to sell"
I click the button to fix the listing issue, and it takes me to a section that says:
"Request selling approval for policy compliance.
Reason: Product requires approval to sell."
I then click Request Approval, and it says
"We are not accepting applications to sell:
I don't understand what is going on since my account appears to be healthy
One of my listings was deactivated in peak Christmas sales due to CPSIA requirements. The testing report I uploaded contains all required testing but Amazon's RISC team refuses to reactivate it because there is no phthalates testing in the report.
However, these products are made of ABS, which as of 2017 is exempt from phthalates testing because phthalates are only used in soft plastic (Per Part 1308 (16 CFR 1308)). Googling it shows an exemption for ABS, PP, PE, and GPPS.
Has anyone been successful in convincing Amazon that their product is exempt based on the materials used? By Amazon's logic, our next kit's CPSIA testing will go from $1800 to $3500 if we have to get phthalates testing of every single BOM item.
I requested permission to sell a product, but Amazon ask me document from my supplier's supplier such as copies of invoices, contracts or authorization letters.
So, I got and sent an authorization letter from the manufacturer (my supplier's supplier) that authorizes me to resell their product and confirms that my supplier is an authorized distributor by them, but Amazon continue to deny it to me... why? Please help!