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Seller_QvTd9N6MfOKc1∙
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Seller_QvTd9N6MfOKc1∙
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ERROR 5995 On New and Existing Products
by Seller_QvTd9N6MfOKc1

I have been working to resolve this error since September for a brand that I have ALWAYS sold. I use a third party listing tool and I have verified that the data that I am sending matches the listing in uppercase, lowercase, exact wording and there are no hidden or whitespace characters. If I use the Amazon listing tool, I can create the SKU just fine so it's not the issue of not being approved. The listings exist already in the catalog and I'm just trying to list to an existing ASIN. I am approved to sell this brand. I'm starting to have this error on other brands now. I have provided images on a few products to the catalog team and they state that it should've been fixed, but it continues to be a problem and I don't get much response from the case.

This is starting to hurt my sales drastically and I need the fixed.

Error: You may not change the brand name on this ASIN. Please use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Seller support https://sellercentral.amazon.com/hz/contact-us and mention the error code 5995

Has anyone had any luck getting this resolved? My ongoing case is Case ID 16079968161

WILLING TO TRY ANYTHING!

@Seller_zukQNO61PzGck

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Seller_prZkcoyVzKsSp∙
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Amazon rejecting invoices
by Seller_prZkcoyVzKsSp
Amazon replied

Hello,

I bought a couple products from EE Distribution and I received a invoice from them, I tried to use it to ungate the products, but when I send the invoice I receive a email saying that it was not approved, I tried everything. I bought from a distributor, not the retailer, I scanned the invoice that I received, I do not know why they keep rejecting it. The reason is "File name: invoice from supplier   D EE DISTRIBUTION"

Thank you.

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Seller_ZMBMlMAY04Vu4∙
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error 5461 after receiving brand approval
by Seller_ZMBMlMAY04Vu4
Amazon replied

I am a new seller here and been trying so endlessly to complete the listing of my product.

It is case ID 16067241421. I already got an approval from Amazon to use my brand name ( I am a brand owner) but almost every time I tried to list my product, error 5461 came up and I was asked to apply for catalog authorization again. There were two times when my listing got through. It said on the browser that my listing was being created; however, I still could not find my product in the Inventory.

I am now not enrolled in Brand Registry yet but I already received GTIN exemption approved.

I have opened many cases with the Amazon Seller Support but the problem still remains.

I need urgent help....Please.....

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Seller_udRJkbvjD5Hbp∙
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should I delete listing
by Seller_udRJkbvjD5Hbp
Amazon replied

@Seller_guPeMXBrBxqyU

Dear Jim,

I have a listing with no brand (brand: Generic).

I have ever tried to change the Generic by template to my registed brand after I have a brand. but failed with error code 5995.

OK, I won't change and I know this operation is illegal for Amazon policy.

BUT, when I check the listing and want to edit other information of the listing, I found I can not do it. Every time I want to do it, the screen will popup message "You may not change the brand name of this ASIN. Use the brand name currently displayed on this ASIN details page. If you believe that the brand name you are using is accurate, please contact Sales Partner Support with error code 5995."

So, I tried to contact Sales Partner Support about this.

They replied to me that:

1. tried to change the brand name back from new brand to generic by template.

2. if failed, I need to delete the old listing, and make a new same listing with brand "generic" after 24hours.

Now, I failed to change the brand name to Generic by template. I have no choice to delete the listing and make a new listing after 24 hours. Before doing that, I have few questions below:

A. when I make new listing, I will use same ASIN number, right?

B. the ratings and reviews of old listing will be kept and remain in new listing?

C. stocks will be distributed to new listing automatically?

Thanks.

MichaelZ

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Seller_DwO0M1k5ybrRH∙
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Incorrectly Flagged as Medical Device - Case ID 16599786921 - Need Help Escalating
by Seller_DwO0M1k5ybrRH
Amazon replied

Hi all,

I am reaching out for assistance in escalating a case I opened with Amazon almost a week ago. Case ID 16599786921 pertains to an appeal for the removal of my product, which was mistakenly identified as a Class II medical device. Has anyone else experienced a similar issue? Can someone advise on how to escalate this case and expedite a resolution?

Any help or guidance would be greatly appreciated.

Thank you,

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Seller_vkTGBPr2krjf5∙
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Why button cell's misjudgment of compliance has never passed?
by Seller_vkTGBPr2krjf5

Our product does not contain button cell, but the explanation has never passed. We can't do certification without button cell, but Amazon has always refused. Please help me. case ID: 16542886381

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Seller_exW2teSEeFeyU∙
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error code message 18503 on spreadsheet porduct upload processing summary
by Seller_exW2teSEeFeyU
Amazon replied

The error message states the following.

"You are not approved to list this product. You will need to contact the brand owner to become an authorized seller of this product on Amazon."

I'm in fact the brand owner and enrolled in brand registry.

I've contacted support several times and the issue has still not been resolved.

My product has been inactive with inventory stranded for nearly 3 weeks now. I invested a considerable amount of time and labor cost into the inventory. In addition to working hard to avoid low inventory fee. Anytime a seller's inventory is left stranded and unsellable for extended amount of time is serious matter that should be resolved with urgency in fairness. I'm still waiting for a resolution.

Has anyone received this error code message 18503?

Was it resolved and if so, what was the resolution?

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Seller_mWQDGa4u7angR∙
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My product was assigned to an incorrect category, opening many cases didn't work
by Seller_mWQDGa4u7angR

I'm so hopeless. Does anyone have any idea?

My product was assigned to a wrong category, I opened many cases, and it didn't work.

I also tried uploading a flat file and changing it like that, but it also didn't work.

Last time I even opened a very detailed case with many photos showing the usage of the product, many explanations, and various proofs, and it still didn't work.

I can't see any reason why my product is related to the wrong item type, when it is totally irrelevant. I am truly hopeless. Can anyone help me?

Thanks a lot

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Seller_NW0rsLKcIiCPA∙
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Potential Review Manipulation by a Customer - Request for Guidance
by Seller_NW0rsLKcIiCPA

Hello Amazon Sellers,

I’ve encountered a situation where a customer has left a series of 1-star reviews for my product and multiple competitors, alleging the presence of synthetic PDE5 inhibitors, which is untrue. These reviews appear to be part of a targeted pattern against similar products.

I’ve already opened a case with Amazon Seller Support (Case ID: 10535034902 & 10534458072), but would appreciate advice from others who have faced similar issues. Is there a way to escalate this to higher authorities to review the cases more thoroughly?

Thanks for your help!

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Seller_0ZKTvhpS7cc6I∙
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Lost Featured Offer Eligibility on entire catalog
by Seller_0ZKTvhpS7cc6I
Amazon replied

Since few weeks, I have lost the Featured Offer Eligibility on my entire catalog (more than 6000 items). I have just opened a case couple of days back but did not get any response from Amazon yet.

Case ID 2901969673

I would like the moderators to please review my store and restore the Featured offer eligibility on the entire listing that has lost the eligibility since weeks.

@Seller_vtQxROP6UNr1O@Seller_GEZPMc4CeQfh6@Seller_RsATYbG9XP0HPFYA.

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