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Don't Risk It: The Truth About Generic Listings
by Seller_WD80mtpYHjvBN
Amazon replied

With Q4 underway and many sellers expanding their inventory, it's crucial to understand Amazon's policies around generic products. We've noticed an increase in account issues related to generic listing violations - these mistakes can lead to serious consequences like account suspensions, product removals, and lost sales. Whether you're launching new products or reviewing existing listings, getting this right is essential for your business success.

What is a "Generic" Product?

A generic product is:

  • An unbranded item with no identifiable brand
  • A product with no label or branding on the packaging

Key Rules to Remember

  1. Use "generic" as the brand name for unbranded products
  2. Never list branded products as generic ASINs
  3. Don't use another brand's intellectual property in generic listings
  4. Once created as "generic," the brand name cannot be modified later

Common Error Codes & Solutions

  • Error Code 5665: You may be using a brand name other than "generic" for an unbranded product
  • Error Code 5668: There is a missing brand name for an ASIN with an identifiable brand. If the product is unbranded, you can create a generic ASIN.
  • Error Code 5882: The product listing being created as "generic" infringes on another brand's intellectual property (go to Amazon Brand Name Policy and Amazon Intellectual Property Policy for more information). If you believe that you are complying with our policies, contact Selling Partner Support and mention the error code 5882.
  • Error Code 5885 and 5886: Attempting to change or add offers to another seller's generic product. If you believe you are complying, contact Selling Partner Support and mention error code 5885/5886.
  • Error Code 5887: Changes aren’t allowed on a generic product detail page. If you want to sell a generic product, create a new product by following the process as outlined in Add Products.

💡 Pro Tip: If you plan to brand your product in the future, create a new ASIN with the brand name rather than trying to modify a generic listing. This small step now can save you significant time and effort later.

Helpful Resources:

Share Your Experience

Now that you know the proper way to handle generic products and avoid violating Amazon policies, we want to hear from you! Have you encountered challenges with generic product listings? What solutions worked for you? Share your experiences below to help fellow sellers avoid common pitfalls!

25 votes
26 votes
5K views
41 replies
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Are Sales really this dead for everyone?
by Seller_FiswKMx7uPaJ8

I realize we been basically in a recession for 2 years, but wow this 4th quarter is not starting off well. We are getting sales but this is certainly shaping up to be one of the worst in memory. Seems the only time a spike in sales occurs is right around the Professional account bill is near, but I'm sure that's totally coincidence....

28 votes
0 votes
2K views
27 replies
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AI RESPONSES IN SELLER SUPPORT
by Seller_c7AY5UmbBC07I

And it gets worse. AI responses that don't even know what you are talking about in seller support cases.

You caan't even get help as a customer because of AI, and now seller support is being run with chatbots.

52 votes
0 votes
1.6K views
27 replies
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Seller_dZEQSbqv8pzdh
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I sell on Ebay, Etsy, Amazon, Walmart, Facebook Marketplace, and Craigslist. Amazon is EASILY the worst of the bunch and it's not particularly close at all.

The listing process on here is a joke. It's slow and EXTREAMLY buggy. I'm blown away by how horrendous the UX is on this site for sellers. What is going on?

37 votes
1 vote
710 views
15 replies
Latest activity
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Huge change in buy box for used books
by Seller_786ff6hh36h4T
Amazon replied

About 7 months ago, the used buy box for books suddenly began going to the lowest price, generally merchant fulfilled. This appears to be happening again. I noticed low sales for the day, so checked several detail pages and sure enough, nearly every books used buy box is going to merchant fulfilled at the lowest price.

Has there been any announcement from Amazon regarding this, or is it just another sudden huge, unannounced change?

Hopefully it will resolve itself, but last time this happened it took a good amount of time and had a large impact on sales.

35 votes
9 votes
2.3K views
221 replies
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ASIN B07CX8CG7D brand is hijacked by "XUANCAILI"
by Seller_9GEu6m7J52QIB
Amazon replied

ASIN B07CX8CG7D is hijacked by "XUANCAILI" and now we need permission to sell on the asin. We are the original creator of the listing and have a trademark for the brand. however, we are not brand registered on amazon but USPTO registered.

USPTO registered Yes

case ID 18940706971

2 votes
0 votes
1.3K views
15 replies
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Unit Count Error Bug
by Seller_yb4kBHlgTSBW1
Amazon replied

I cannot post my new listing because of a bug in the Unit Count Fields.

How can I fix this?

24 votes
1 vote
711 views
89 replies
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