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Child separated from Parent ASIN (Again...stop me if you'v eheard this before)
We have a continuing issue with separation of child ASINs from the Parent ASIN (as it appears other sellers have also encountered). Routine updates and maintenance done by Amazon resulted in two child ASINS being separated from their parent. We’ve spoken with Seller Support (as well as Catalog and Brand Registry) and they do not seem to fully understand the issue (at least not based on the responses we’ve been given).
The affected ASINs are as follows:
Parent: B08K4S5GSG
Child:
B08K4S77GQ (SKU: SVCUSTOMBK)
B08K4RJ9BZ (SKU: SV1042BK)
ASIN B08K4S77GQ shows up as a variation of the parent in the manage Inventory page but in the Amazon listing it is not included as a size option. B08K4RJ9BZ is neither listed as a variation or included on Amazon listing (note: originally when it was set up both were included).
Each of these new listings are active and technically shoppable, but they are separated from the original product listing (the original listing was set up 4 years ago). The next few months are critically important for our products, and every day that this problem lingers impacts the overall health of our sales and bottom line profitability. It has also impacted my store as well as our current advertising. Seller Support does not appear to understand the issue.
The most recent response is that the brand values could not be established because they are inconsistent – they are inconsistent because Amazon changed them. And unless something has changed, we cannot change brand values. Ideally, the best solution is for Amazon to fix what they changed/modified/broke, connecting those child variations with their original parent, but I am not too optimistic that it will happen.
Also, with the new Manage Inventory format, I cannot add new variations to the parent.
I'd really like to have a meaningful conversation with Amazon as to steps that can be implemented to fix this (other than deleting a 4 year old listing and starting again as has been suggested by Seller Support).
Disease Claims Appeal - Bot Reply
I have made disease claims on one of my listings and am reaching out for help in having my appeal looked at.
What happened:
My listing was flagged due to making disease claims. I was given a 2-day grace period to update the listing. I was not given specifics on what claim was being made or where it was coming from.
What was done:
I removed possible claims from the listing and images and proceeded with the update.
The new content updated on the detail page, but the old images were still showing.
I made the appeal. But I was denied. Amazon replied with saying.
Amazons reply:
"We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period."
Latest update:
I deleted the listing and re-uploaded via flat file 24 hours later.
I updated my entire listing and worked with seller support to have the old images deleted.
I have made more appeals to Amazon, but I keep receiving the same message that I received after the first appeal "We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period"
I think this is a bot reply since amazon is replying within 10 minutes of my appeal with the same message.
Request:
Could someone from Amazon help me have this new appeal looked at? Any help appreciated.
CASE# 15978849821
@Seller_l7Jtck9jxnEA0
@Seller_zukQNO61PzGck
@Seller_hme3Wbydd1ihr
@Seller_l3eCP9f1PtJXC
Listings Lounge: New Manage All Inventory Experience Feedback
Hello sellers!
Pull up a chair, as I have some exciting news to share.
First and foremost, we want to thank you all for the valuable feedback you've provided on the new Manage All Inventory layout. We've been listening closely to not only the feedback provided here, but also directly from the feedback you have provided on the Manage All Inventory page. We are thrilled to see so many of you engaging with this important update.
We recognize that while the new layout has some great features that many of you love, there are also requests to restore certain functionality from the previous version and add additional capabilities. Your input is invaluable, and we're committed to continuously improving the seller experience.
As promised in some of the threads, we're excited to be hosting another Ask Amazon event to give you the opportunity to directly engage with the team behind the Manage All Inventory update.
The Ask Amazon event will take place on Tuesday, August 27th, from 8 am to 5 pm PST. We've already compiled the feedback from the forums over the past week and have provided it to the team for review. When the event page is ready, I'll be sure to post the link here so you can start submitting your questions. Please know that we will not be able to get answers until the day of the event for any questions that you post ahead of time, but feel free to provide your input.
We're looking forward to hearing more about what you like and don't like about the new Manage All Inventory layout, as well as any features you'd like to see added back. Please feel free to share your honest feedback - we value your input and will carefully consider it as we continue to refine and enhance the seller experience.
Please note: We thank you for sharing your feedback. We will reply to all of your questions as quickly as possible, however, know that some may take a little while to get back to all of you, so please be patient. Please know that by providing your feedback, this doesn’t guarantee that we can meet all of your requests. However, know that we will take all of your feedback into consideration.
When the Ask Amazon event page is live, I'll be sure to share the link here so you can start to add your questions. In the meantime, please let me know if you have any other questions or concerns. I'm here to help!
Fake product reviews
I have a product that gets a lot of fake reviews ( it is clear that they are fake and I can prove it pretty easily )
I have been trying to reach out to amazon and even tried to report those reviews from several different accounts ( other employees and friends ) but for some reason Amazon isn't taking any action against these fake reviewers and are not taking down the fake reviews which started to harm our sales and kill our product.
Is there anyone that can help or have any knowledge on hoe to fight it?
I was informed that two ASINs (travel kits containing TSA-approved lotion, shampoo, conditioner, etc.) are bleaching or skin lightening agents. The products are merely travel kits, containing shampoo, lotion, etc. All the components were purchased on Amazon! None contain mercury or such.
Amazon has now requested that I conduct expensive laboratory testing to demonstrate that these products contain lower than Amazon's threshold of mercury. I have appealed this several times. Eventually, I gave up: I just want the inventory destroyed, the listings deleted, and for me to focus on products that don't contain any toiletries.
The ASINs of these products are: B0DC5LRVM9 and B0DC5JS453.
Measures I've already taken:
1) Amazon has asked me to upload product images showing the ingredient list on the packages. I have all the images of the product labels. However, I cannot upload them because I am now blocked from the listing. There is a place in the Account Health where I can request an appeal - but the agent on the phone said I must provide evidence that FDA-approved labs that meet specific ISO standards have tested the products for mercury. Naturally, this has never happened (given that these are NOT bleaching products), so I don't have that documentation.
2) Amazon asked me to explain the real situation. I told them there are no bleaching agents or chemicals in the product.
3) An agent just told me NOT to upload images of the components/package labels, eventhough the email from Amazon said I must do this, lest the compliance remains on my account for 180 days.
4) I have asked to just dispose of the inventory and delete the listing. The agent on the phone said this is not possible.
Relevant case numbers for this issue are listed below (There have been about a dozen calls and emails back and forth on the topic. This is real hell. I just want to dispose the inventory, REMOVE THE PURPORTED COMPLIANCE VIOLATION and end this nightmare, and never EVER sell personal contact products on Amazon again):
15978441911
15988004721
15988049551
15987976011
15980047081
15980056441
15978501001
15978441911
Can anyone please help me?
@Seller_OOVUXZLmb2UEH
@Seller_guLNtDGZuva40
@Seller_l7Jtck9jxnEA0
@Seller_d9q1Cuuva8Pjg
@Seller_GEZPMc4CeQfh6
@Seller_R6oYCnTB9O1Uy
@Seller_Udi0JNbTrsmUV
@Seller_q5VULSdzfEHW0
@Seller_aEROSwwdnzGiU
@Seller_RsATYbG9XP0HP
Unable to edit listing details, support stuck in a loop
We're unable to edit one of our listings whether through flat file upload, edit button, or support ticket request.
The listing previously had language in the A+ content (we updated this), and currently has language in the description field referencing mold and mildew that violates the pesticide policy. I believe this is the reason we are unable to edit the listing, however I have 2 support tickets that are stuck in a conflicting loop.
Case ID 15824088021 - This one got us to the point of completely suspending all A+ content so that the ASINs can be "reactivated" despite the ASINs referenced being active and continuing to sell. We've proceeded by suspending and editing all A+ content to be compliant, but each response from support references the "mold and mildew" language that's in the basic description field (non A+ content).
We've deleted the ASIN for 24 hours, and then uploaded a flat file update with the required changes, which indicated it was successful with no errors. These changes still have not taken effect after over 48 hours.
Case ID 15853265601 - We requested that the description with "mold and mildew" language be updated, and pointed out that our flat file update shows successful but the contribution is not showing on the listing.
Support responded that "there are currently no restrictions on the listings", which did not actually address the issue.
Mods is there anything else I should try, or is this something you can assist with? @Seller_zukQNO61PzGck
Thanks!
-Josh
Declined approval
I applied for approval of the Gundry MD brand and was denied. For some reason there were 2 checks, although when I asked other sellers they said that there should only be one check per invoice. I was approved for one check, but the second was denied despite the fact that I provided everything they wanted.
I tried to approve this brand again, to which I received the following response:
Hello,
We have closed this case because you have submitted applications multiple times without providing new, updated, or required information. To appeal this decision, please reply to this message and provide us with new documents for review. Do not submit a new application.
When I replied to this message, I received a new response saying that this mail cannot accept letters. As a result, I tried again and again and all to no avail. Please tell me what to do in this situation?
Issue with Product Visibility Despite Approval
I've been trying to post some products on Amazon. I got the error 5461, but i submit all the required documents and received seller application approval, but I don’t see my products listed yet. When I try to publish them again, it asks me to submit authorization to sell on behalf of the brand, again.
Can't Update my Browse Tree on a Listing
I'm hoping someone @Amazon can help me with this issue. I just talked to an Amazon agent and they were not able to help me. Case ID is: 15869310161
I have had this listing for thank you cards for a few years now and is has always been appropriately categorized. For some reason, the browse tree (breadcrumbs) completely fell off the product and it has been unsearchable for the last few weeks now.
I have been told that the brand needs to update the browse tree, which I would be happy to do, but it is only letting the brand registered owner make that update. The problem is, is that I am the original creator and only seller of this custom product. I have not yet been brand registered however due to being such a small seller.
Is there anyone at Amazon who can make this update for me so I can make this listing live again? I will be looking into trademarks and getting brand registered soon.
The new browse tree should be:
Office Products › Office & School Supplies › Paper › Cards & Card Stock › Greeting Cards
Thanks so much!
Subscribe and save
Subscribe and Save
Can anyone shed any light on eligibility for Subscribe and Save box? It appears as though all of the things we sell would be eligible, but we seldom get that feature offered box. At first, I thought you had to be the brand owner of a product, but looking at who usually gets the S & S box- that definitely is not the case. I am certain that these sellers are not the brand owners.
Now, I have reached out to seller help and they keep responding that you must be THE brand owner to be eligible for S & S - which I know not to be the case. I am a brand owner and should be eligible and it's extremely frustrating when I know seller help is wrong ,but they keep giving me the same response.
Please help
Thanks
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