About the same issue, we had submitted cases for 9 times: A Child ASIN has been separated from the Parent ASIN several times.

At latest case: ID: 17168834101, the Respective Team replied on 02/08/2025, said that: "After the review, our internal informing that the parent family is already in approved state. Hence no further action is required."

But so far, the Child listing is still standalone on frontpage, even though, it's connected to its parent listing in backed.

This separation without any notification from Amazon, and damaging our customer experience, dropping the child listing sale significantly, damaging the interests of Amazon, buyers and sellers.

The other relative case id: 17077785831, 16963950871,16915780301，16586283731, 16649222621, 16963950871,17006638571.

In case: 17077785831, Amazon reply: "After the review, our internal informing that the parent family is already in approved state"

In case: "...we have notified our higher team regarding the issues to avoid this in the future."

But till now, this problem have not been solved. It seems an system bug, but not fixed. Anyone from Amazon can help us to fix it permanently.

We are in the process of having our product relisted but have encountered a recurring issue where we are repeatedly asked to provide an EPA registration number for an approved inert ingredient intended for non-food use (as listed in the EPA InertFinder database). As this ingredient is not classified as a pesticide, it is exempt from registration. After carefully reviewing the EPA guidelines, we have confirmed that our product, as a general-purpose cleaner, does not require regulatory registration.

To ensure full compliance, we have updated the product description and labels and have provided the requested images. Despite these efforts, our product has still been denied relisting. We would greatly appreciate any further guidance or assistance in resolving this issue.

Case id: 17488251241, 17317799391

ASIN: B00OBPZKE6

I want to complain. And also fix it.

Hi everyone,

I’m reaching out because I’ve been facing ongoing issues with Amazon support regarding one of my listings. I’ve submitted the required FDA documentation, including:

A screenshot from the official FDA website showing that my product model is covered in the 510(k) number I provided

The official FDA document I received with the correct 510(K) with the model number on that certificate too

Images of all sides of the product packaging

A PDF copy of the product manual

Despite providing everything multiple times, I keep getting the same response saying the information doesn’t match, with no clear explanation or acknowledgment of the evidence I submitted.

This has been extremely frustrating, as I’m simply trying to comply with the requirements. I’ve opened multiple cases and explained the situation clearly, but the responses seem automated and don’t directly address the documents.

Case IDs:

– 17449600091

– 17378210751

I’d sincerely appreciate any help or guidance from the community or Amazon staff on how to escalate this properly. Thank you!

I launched three new products, they are variations, their inventory are just arrived in Amazon warehouse and in reserved status, however, today someone else posted several non-verified purchase reviews under my products, my products even do not start selling! How can I remove these malicious reviews? Please help.