Hello @Seller_Udi0JNbTrsmUV , @Seller_JT2cdQLa0Oueg @Seller_CnfW62x6yxvJw @Seller_8hQgfj6OVZYse @Seller_RsATYbG9XP0HP

Loss of featured offer eligibility across all FBM ASIN's with perfect health and performance with no explanation or solution... Can you please review my case? Please review and recover our buy box eligibility! Case ID 17881992641 Thank you!

I know the forums are filled with complaints about Amazon's new Sourcing Cost policy - but I don't know where else to turn. Seller Support has been useless on this issue.

We are a Brand Registered Manufacturer that has been selling on Amazon for over a decade. We manufacture fairly niche products (natural pest repellents) which I mention because any claim that Amazon is using lower 'ceiling numbers' to deny our Sourcing Cost claims is completely baseless. There are only a handful of companies in the United States that make similar products to ours - and there is no debate about how much these items cost to produce. The Sourcing Costs Amazon is 'estimating' for us are absolutely incorrect (and, surprise surprise, they are all incorrect on the low side).

It has been impossible to get clear information from Amazon about how they want Sourcing Cost evidence to be formatted. For many of our products, we have 10+ invoices from the suppliers of our raw materials to submit if we want to get an accurate estimate. These invoices don't show the breakdown of the per-unit cost - so we need to include a spreadsheet with our submission that details how we are arriving at our estimate.

For example:

We buy a 55 Gallon Barrel of Mint Oil to use in our products. The invoice shows the cost of the barrel. A bottle of our product only includes half an ounce of mint oil. So our spreadsheet would show the breakdown of what a half an ounce of mint oil would cost when taken out of the total cost of the barrel. If a product has 10 ingredients - each once needs to have a similar invoice/spreadsheet breakdown. Then we have to include an invoice for the bottle, sprayer top, labels, etc. THIS DOES NOT EVEN TAKE INTO CONSIDERATION SHIPPING COSTS AND LABOR.

So we get all of this information together - submit it in one clean, organized file...and it gets denied by Amazon IMMEDIETLY. Within minutes of the file being submitted and processed. It could not be more clear that the file was denied before a human being actually considered the information. When we create cases to investigate the reasons why it was denied, Seller Support copy and pastes the exact same response every single time. They simply point me to their Inventory Reimbursement Policy and Sourcing Cost Policy. NO ONE CAN TELL ME WHY ARE CLAIM IS BEING DENIED. No one can even give me recommendations on how to format our submission.

Any insight from manufacturers that had success submitted multi-part files as evidence for Sourcing Cost claims would be greatly appreciated. Any response from Forum Mods would also be great. Thank you.

I ran an Inactive Listings report and I have 1468 listings in this report.

I ran an Active Listings report and I have 7124 listings in this report.

That should be a total of 8592 listings.

However:

My All Listings report shows 7309 listings.

In Seller Central, if I click the All Inventory link it shows 7309.

So, 1283 listings are being counted in both "Active" and "Inactive" inventory reports.

Dear Amazon Seller Support.

I am writing to formally request the removal of negative feedback for order number 113-9782648-4615468.

Feedback details:

Order ID: 113-9782648-4615468

Feedback Date: 2025/05/11

Feedback: Says it came 5/9 way to early I don't own the condo yet! Furniture not at the location. Delivery was to happen 5/14

Request to remove feedback:

We have shipped the package on time within the estimated delivery time shown when the buyer placed the order and the package arrived within the time specified by the platform, we did not violate the rules and it was not a service issue! This feedback is due to the buyer's personal schedule caused by the inconvenience of receiving the goods, we are not aware of the situation! I believe this review is unreasonable and the issue is outside of the seller's control, this feedback does not meet Amazon's guidelines for valid feedback. We kindly ask that you remove this feedback from your seller profile!

Thank you for your help!

@Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_4GjtS9k0cnHHv@Seller_GEZPMc4CeQfh6

We're seeking help from any Amazon rep or fellow sellers who’ve experienced this issue.

Our ASIN B0DV4RJBSB is a hydro-jetter hose made of plastic, brass, and steel — standard materials found in dozens of similar, non-hazardous products already sold on Amazon.

However, Amazon’s system has incorrectly flagged this item as a hazardous material, resulting in an alarming and misleading warning on the product detail page:

“Non-returnable. Transportation of this item is subject to hazardous materials regulations.”

This is inaccurate and severely impacts customer confidence and sales.

Even worse, our recent FBA inbound shipments for this ASIN have been repeatedly flagged with “Barcode cannot be scanned” errors — likely because Amazon’s fulfillment centers are expecting Hazmat-specific labeling that isn’t applicable to this item.

We opened Case ID 17220484171 nearly four months ago, but despite multiple follow-ups, we've received no substantive response from Seller Support.

We’re asking:

1. How can we escalate this to a human hazmat classification specialist for resolution?
2. Can Amazon remove the incorrect hazmat designation from this ASIN?
3. Will Amazon refund any FBA-related labeling or rework fees caused by this error?

We’re hoping someone here — whether Amazon staff or an experienced seller — can guide us toward a resolution. Thanks in advance.