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Seller_8hQgfj6OVZYse∙
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Listings Lounge: November Recap
by Seller_8hQgfj6OVZYse

Hello Sellers and Happy Holidays! 🦃🍂❄️

I hope you find some time to spend with family and friends during this busy shopping season.

It's crazy how fast this month has gone by, but our Create and Manage Listings team has crafted up some spectacular content we don't want you to miss, starting with..

@Seller_zukQNO61PzGck has posted a helpful article on discussing what would make the Forums more useful to you, and how to engage in the Forums by posting threads and engaging in them:

@Seller_GEZPMc4CeQfh6 has written a bookmark-worthy breakdown of Compliance requests and how to best address them:

We have articles to support issues, errors, and provided guidelines on policies:

Don't miss our festive Community Connections posts all about 🦃Thanksgiving🦃! We're serving up a cornucopia of fun activities and discussions – jump in and gobble up the conversation! Share your favorite holiday traditions, swap recipes, or join our gratitude challenge. Let's make our community as warm and inviting as a Thanksgiving feast. Your participation is the secret ingredient that makes these posts truly special!

As we wrap up another month in our Listings Lounge, we're eager to hear your thoughts! Which discussions or tips resonated with you the most? Are there any topics you're craving more information about? Drop a comment below and share your feedback – your input is crucial in shaping the Lounge into an even more valuable resource for our community. Your voice matters, so don't be shy! 💬

We’re thankful for all of you! All the best from the Create and Manage Listings team,

Cooper, Glenn, Manny, Michelle, and Rose

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Seller_XG9JT0BeSYnrQ∙
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Restricted Products Removal (prescription drug or the active ingredient in a prescription drug)
by Seller_XG9JT0BeSYnrQ
Amazon replied

I have been selling this product for years, and it is a common OTC item in the US market.

On 10/25, the product page was removed and I received a restricted product warning. I have been following the steps appealing the case, but still going nowhere after providing the requested items.

I have been asked for and provided the following: update detail page, upload product image, provide drug fact panel, and etc. After carefully reviewing and responding each case, I would get a generic reply without any useful information.

Can someone help please?

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Bought in past month vs Bought multiple times
by Seller_07TgDWb1QDhH9

This is the second time I am seeing this happen to all my listings and it is unfair! My sales have significantly dropped. This was resolved a few months back and started again, is Amazon going to do something about this?

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Seller_fMP1gWtr7mEHV∙
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Why Amazon Seller Support team is most inefficient and unuseless now? A Child ASIN was disconnected from parent ASIN, but without any notification..
by Seller_fMP1gWtr7mEHV
Amazon replied

I have submitted a case (ID 16586283731)about : A child ASIN was disconnected from parent ASIN, and any policy violation or performance notification. In selllercentral, it is still a Child ASIN, but on amazon.com, is a standalone listing, the choice for child ASIN is vacant, can not be selected. That makes the sale of the child ASIN dropped down very obvious.

Now 7 days passed, this case is still "Pending Amazon Action"...

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Seller_uQ4Yx0oUHTLtq∙
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Update title of ASIN
by Seller_uQ4Yx0oUHTLtq
Amazon replied

There are few ASINs when we update the title, we get the message "ASIN has already been claimed by another representative of the brand."

We own the brand and are the only ones selling the item.

Support does not help and always replies with the same response.

What can we do in this situation?

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Seller_NaffGpwcLYP2C∙
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NON STOP CHINESE SELLER BRIBES
by Seller_NaffGpwcLYP2C
Amazon replied

It is well known to us that Chinese sellers are paying Amazon employees in order to have their seller account protected, shielded from any policy violations. One specific seller with 3 seller accounts is specially getting our attention on the amount of protection they are getting!

We have been dealing with the following hijackers for , at least 8 Months: reports and accounts have been suspended, listings removed and they just keep getting reinstated, we are counting, at least FOUR times. Here is the hijacking seller with multiple accounts:

ACCOUNT 1: https://www.amazon.com/sp?ie=UTF8&seller=A3K9UQGD9DA2RZ

HIJACKED LISTINGS: B0DGLM8XNZ , B0DJDGBYLB from main page:

https://www.amazon.com/Linha-Bebe-Granado-Condicionador-Conditioner/dp/B00TAC05DQ

ACCOUNT 2: https://www.amazon.com/sp?ie=UTF8&seller=AC8UZ57ORE4UA

HIJACKED LISTINGS: B0DJ3KLPSC , B0DC6SL9VJ , B0DJDGT6XJ and B0DC6RW4CQ from main page:

https://www.amazon.com/dp/B00U2N7PLC/ref=twister_B0DJLP8VXX

ACCOUNT 3: https://www.amazon.com/sp?ie=UTF8&seller=AWZYOU4YFQXB8

HIJACKED LISTING: B0DFTL7PBY from main product page:

https://www.amazon.com/dp/B07DF83V9S

Cases opened so far without any resolution: 12184068391 , 12185084191 ,

13105630781 , 15366220611 , 15439237591 , 15439633891 , 15439427161 , 15456193841 , 15680192691

@Seller_PIHyltK09pbl3

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Seller_wjFPP926vrEfc∙in New Seller Community group
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Confused about generic vs brand and sellers "hijacking" able to sell on an existing listing
by Seller_wjFPP926vrEfc

When i go to Add Product, it allows me to "Sell this product" and add an offer under the existing product WITH a brand name. (There is no Error code popping up) I am new to this and it seems to refer to "Hijacking" throughout the community.

Now I am confused? I thought that Products with brand names do not allow other sellers to add listing.

Example: https://www.amazon.com/dp/B0DM7P5B4H

If you look up this ASIN in "Add Products" tool, it will allow you to list under it and "Sell this Product" button is available.

So now I tried to sell under an existing Generic listing and getting the Amazon Generic Product policy error code which does not allow to add an offer. Ok great, so I thought, that means i can create a new listing as generic and no one can steal it, and skip the step of creating a useless brand name. However there are many literature which suggests that "Generic" means that the listing can be "Hijacked".

So which way do I go? I want to add a listings and build our store make sure that other sellers cannot hijack it.

Do I go with Generic, Brand Approval, or do full Brand Registry to ensure no one else can add offers?

Last Question the generic product policy: https://sellercentral.amazon.com/help/hub/reference/G84H3T69ZX762NWT?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.AOGMOMOMTWHMO&mons_sel_persist=true

does it apply to all product and categories? Or only some products? I want to ensure that the listings I create are owned only by my account. Or else i will have to create a generic brand custom for my company (which as can see above the "Sell this product" button is freely available to anybody).

Our company is funded to start with 100k - 1M+ dollars in amazon products and increase from there and we are scared that the listing will be "Hijacked" by other parties. As you can see we cannot sustain the business long term if our listing becomes "Hijacked"

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Misjudged products address inefficiencies
by Seller_UJEzE6QDGIoKQ

Yes, I've encountered issues that I'm having trouble comprehending, and it shocked me how Amazon handled it

On November 14th, my excellent selling item suddenly received restricted performance and the product was immediately frozen (on Thursday) Here, I would like to emphasize that the reason this product was frozen was because it was determined to be an adult item, the main points of concern are as follows

(1) Prior to the freeze, my product ranked in the top 10 of the overall charts

(2) My product did not have any adult images (this was a misjudgment)

(3) I submitted a complaint (the evidence of the complaint is the physical picture and design of the product), after waiting for 7 working days, the team response I got was actually unable to solve the problem, and I need to cooperate with the restricted team to deal with the problem together, therefore, I have to wait for 10 working days

My product is a seasonal product, in November and December is the best time to sell, in this most important time, after waiting for 10 working days, I got a reply that I still need to wait for 5 working days, this is really bad, my store is losing a lot of money, and I am going to be unable to operate, I have waited from November 14th to now December 5th, I have made efforts to make phone calls to the account status commissioner to urge, and keep on! I have been waiting from Nov 14th to now Dec 5th, my efforts include calling the account status specialist, opening a case on the complaint screen, but I can't see any progress so far, no one can help me!

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8 day passed the case is still "Action Needed By Amazon", anyone can help us?A Child ASIN was disconnected from parent ASIN, without any notification.
by Seller_fMP1gWtr7mEHV
Amazon replied

Case id: ID 16586283731.

The sale of child ASIN is going to zero, during peak season. It's so sad for us.

Anyone can help us?Guild us what should we do? Many Many Thanks!

What's going on as below:

A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.

To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...

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Seller_fMP1gWtr7mEHV∙
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The brandname of the title disappeared after we try to update the title.
by Seller_fMP1gWtr7mEHV

Because the brand-name of the title is not at first place at first, we try to update the title and move the brand-name to the first place.

It goes into effect in sellercentral backed, order, and even the browser tab, but disappeared from the title.

In other sites, it had already become effective, and the title has brand-name at fist place.

We created a case(ID: 16730570881) to caller for help from seller support team from Amazon. At first, a specialist told us: it will be fixed in 72 hours. And it not, after around 72 hours, I contacted them again, an other responder told us we should focus on building a stronger brand.

It makes us confused.

As the brand owner, we insist the brandname should be back to the first place of the title ASAP, on amazon.com, same as other sites.

Anyone can help us? Lots of thanks!

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Seller_ddDc8QhlHzw3F∙
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Amazon Lab Serivces Requested Documents without Proper Information
by Seller_ddDc8QhlHzw3F
Amazon replied

Hello

ASIns

B09526G9RX B0CBFFQTLJ B088ZR871H B0C38X54PT B0CWGPWHFX

Amazon suddenly started requesting lab services for my approved ASINs. I completed the mercury test months ago when they previously asked, and everything was approved.

Issue 1: Suddenly, Amazon is now asking for lab services for skin-lightening tests or related documents but hasn’t specified which tests or documents are required. There’s no clear information from them. When I creating the lab request.

Issue 2: I tried creating a lab request for my ASINs through the labs Amazon provided under the add documents or appeal button, but nothing happened after submitting the request. It’s unclear whether the lab will contact me or I need to reach out to them. I’ve tried contacting the lab directly, but they’re also confused about this process.

I have created so many cases with amazon but nothing is happening, support even doesn't; know about this thing. Every time they give wrong answers and different answers s

Overall Issue: Amazon provides absolutely no information on how this system works.

Case Id Case ID: 16570152551

16562226271

16551827141

@Seller_GEZPMc4CeQfh6 @Seller_8hQgfj6OVZYse

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