Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
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    Seller_vpo4wOqg3WFue
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    Seller_GCYk0i6bbT1ru
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    Seller_vpo4wOqg3WFue
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    New Dashboard is Awful
    by Seller_vpo4wOqg3WFue
    Amazon replied

    The new seller central dashbooard is awful. How do I switch back?

    76 votes
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    28 replies
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    Seller_cd14dL1aKOFkG
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    DD+7 sure, but DD+22?
    by Seller_cd14dL1aKOFkG
    Amazon replied

    So there has been obviously, a lot of Seller comments regarding Amazon's recent DD+7 Deferred Payment scheme and we have struggled like most other sellers with this new payments restriction. It has created cash flow issues, more administrative time to manage tracking delivery dates, calculating DD+7 and of course looking for orders that have been delivered but we haven't been paid for.

    So as we track and manage all this new process, we noticed that the majority of orders are indeed being paid along the DD+7 policy. Payment is Deferred and then Released once the 7 days pass from the delivery. A few orders go DD+8 which i'm assuming is a "next business day" thing.

    However we had (3) order go longer than these timeframes, so as per the Forum discussions, and Amazon emails we opened a case for investigation. First level was an 1 hour long chat w (3) different agents who eventually took the issue offline for further research. The next day we received the template email response explaining the DD+7 policy and directing us to various FAQ's. We replied, we understood DD+7, and Max Delivery Day+7 but could you please explain why these (3) orders are DD+22?

    Next day we received a pectinate email, yup there is DD+7, but there is also a magical, super secret Delivery Date Based Reserve Policy that goes beyond DD+7, which can hold payment for an "Extended Reserve period". No explanation as to why these 3 orders became flagged as a risk nor how long an "Extended Reserve Period" actually is. One order is now set to be Released on DD+24

    Just wanted to pass this along as our experience or if any others Sellers have experienced this same occurrence

    138 votes
    2 votes
    4.9K views
    247 replies
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    Seller_GCYk0i6bbT1ru
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    Has Anyone Else Found Amazon Seller Support Unable to Resolve Issues?
    by Seller_GCYk0i6bbT1ru
    Amazon replied

    I've been selling on Amazon for a while now, and I wanted to see if other sellers are having a similar experience with Amazon Seller Support.

    On several occasions, I've contacted Seller Support by phone regarding issues with my account and listings. Unfortunately, every interaction has ended the same way—my issue remains unresolved. While the representatives are generally polite and willing to listen, they often seem unable to provide a solution or make meaningful progress on the issue.

    Some of the common experiences I've had include:

    Being transferred multiple times without reaching someone who can actually resolve the problem.

    Receiving generic responses that don't address the specific issue.

    Being told to open a case through Seller Central, even after I've already done so.

    Different representatives providing conflicting information about the same issue.

    Cases being marked as resolved even though the problem still exists.

    Spending a significant amount of time on the phone only to end up exactly where I started.

    It has become frustrating because contacting Seller Support feels more like repeating the same information over and over rather than getting closer to a resolution. As sellers, we depend on timely and accurate support because issues affecting listings, inventory, reimbursements, account health, or payments can directly impact our businesses.

    I'm genuinely curious:

    Is this a common experience for other sellers?

    Have you found any effective strategies for getting issues resolved?

    Are there certain departments or methods of contacting Amazon that produce better results?

    Has Seller Support quality changed over the past few years, or has it always been this way?

    I'm not posting this simply to complain. I'm hoping to learn from other experienced sellers and understand whether this is an isolated experience or something many of us are dealing with.

    I appreciate any advice, best practices, or experiences you're willing to share. Hopefully, this discussion can help all of us navigate Seller Support more effectively.

    Thank you in advance for your insights.

    33 votes
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    Seller_6xcCLJodrIRK8
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    The True Reason for DD+7
    by Seller_6xcCLJodrIRK8

    Here's the real reason that they have switched to DD+7 for ALL sellers

    It's all just a scam from Amazon so that they can invest the float. We had OG daily payouts, having started selling in 2011.

    If they're investing the float in treasuries at 3.5% (SNSXX or similar), they are bringing in roughly a billion dollars a year in income from the accrued interest on the float.

    The fraud risk isn't from us established sellers, but from the brand new overseas sellers that they are inviting to the platform with open arms.

    For every million dollars a year that you sell, they're making approximately $1000 a year off of investing the float. It's simply greed, not fraud prevention.

    165 votes
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    Seller_yACyxu75Gt5dG
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    The BIG RIP DD+7 System
    by Seller_yACyxu75Gt5dG

    My Amazon account is now total $505.00 (All Accounts) and I can Request Payment for $1.08 oh I had $42.00 in returns last month so the 5 to 6 hundred in deferred payments DD+7 system is such a joke not to mention Amazon has 2 of my credit cards for any of that which would reimburse them for anything credited on there end claims and refunds...so stupid I've been doing this for over 16 years without any problems

    Never will understand why Amazon fights and hates Amazon Sellers so much - would be so easy to support and pay us for a job well done and give us our own money we made honestly through our own efforts which believe is no easy task these days - who thinks this crap up DD+7 system what the ______! Has anybody even heard of DD+7 system before NO ... NOT what a joke and embarrassment especially to us that have been with Amazon so long!!!

    79 votes
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    Seller_lGARPNvsQ2yLz
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    This DD+7 Should be Illegal
    by Seller_lGARPNvsQ2yLz
    Amazon replied

    I can't keep this up as a small business. I keep buying inventory on credit for it to sit in Amazon's bank account in deferred payments! I just bought $1000 in inventory for cash (not credit), sold it in 2 days and now it will sit in Amazon's bank account for 3 weeks minimum! I need to replenish this inventory but all my cash is locked up in Amazon. I can't operate this way for much longer. I have gone years without paying a cent in interest and now I'm bleeding interest charges. I have 108 orders stuck in deferred and it's growing!

    My metrics are excellent and have been for the 13 years I've been selling on here.

    Add insult to injury, I normally only have a few returns a month totaling a hundred dollars or so.

    Amazon has to hold $3300+ dollars to cover any returns??????????????

    Seriously? I feel like I've been slapped in the face.

    Please Amazon, reconsider this policy. One thing I noticed is you are not getting your sales fees on my Deferred Transaction until you pay me.

    105 votes
    3 votes
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    Seller_dWhf3PFxPgMab
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    My financial situation after the implementation of DD +7.
    by Seller_dWhf3PFxPgMab
    Amazon replied

    This is the second month since the official implementation of DD +7. I downloaded the financial document to calculate profits this month, I found that my transferred amount seems to have returned to the standard level. My sales income remained roughly unchanged, about 108K, with a tranferred amount of 81K, which is on par with the same period last year.

    However, I found something abnormal. My aggregated business costs including procurement & tax, shipping cost, ad spend, promotion fees and after-sales expenses added up to 92K in total.

    This means last month’s transfer was not enough to cover all my bills, and I had to put in an additional 11K out of my own pocket to make up the shortfall. I had similar revenue in the same period last year, yet my monthly transfer back then were more than sufficient to cover all costs, leaving me with several thousand in disposable profit each month.

    After further investigation, I found the rising costs mainly stem from higher logistics expenses. In addition, due to the drop in available transfer last month, I had to take out extra loans to cover my expenses, and now I have a substantial monthly repayment to deal with.

    I feel really frustrated seeing an account balance of over 50K sitting there, yet I cannot take it at all. I want to know: am I the only one facing this situation, or are many other sellers just as disappointed as me?

    57 votes
    2 votes
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    43 replies
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