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🗓️ MARK YOUR CALENDARS: Join us on Thursday, January 22, from 8am - 5pm PST, for a live Q&A session with members of the Intuit team, where we'll dive deep into preparing for tax season and managing your finances in Seller Central.

Whether you're a new or seasoned seller, this is your chance to:

  • Get expert answers to your pressing questions as you prepare for tax season
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Intuit team

_______________________________________________

📚 Key Information:

QuickBooks insights now live in Seller Central

Use QuickBooks Online in Seller Central to view your Amazon sales, fees, expenses, margins, and inventory in one place for better financial visibility.

You can now use QuickBooks Online directly in Seller Central to get a better view of your sales, fees, expenses, and cost of goods—all in one place. It also helps you understand what’s affecting your margins. And if you want to keep an eye on stock levels, you’ll see inventory data right in the same view. If you sell on other channels, those sales appear in the same dashboard, giving you a bigger picture of your business.

Setup only takes a few minutes, and new users can start with a free 3-month trial.* For more information, go to link.

*Free trial for new QuickBooks Online customers; terms, conditions, pricing, and offer details apply. See full offer terms.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers preparing for tax season, and let's build momentum heading into the January 22nd Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers. General information provided as part of these forums are for educational/informational purposes only and should under no circumstance be construed as:

  • Legal, tax, or accounting advice
  • An interpretation of federal, state, local, or international tax laws or regulations
  • Guidance specific to your individual business circumstances
  • A recommendation to take or refrain from any particular action

Sellers should consult their own attorney/tax advisor/accountant prior to taking any action based on information provided as part of these forums.

- Roberto

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Seller_BjZALyPnGOMLT
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"Good morning, this store is currently AT RISK"
by Seller_BjZALyPnGOMLT
Amazon replied

I was greeted by that this morning at the top of my Amazon Seller Central page. Why is Amazon so heavy-handed about notifying sellers of the now annual requirement to certify business information? Here's some of the other language used:

"You have one or more outstanding actions that may result in future account deactivation." [Followed by an exclamation mark inside a yellow triangle.]

"Policy Compliance Issues: 1" [It's not an issue yet.]

"Amazon policies maintain a store that's safe for buyers and fair to sellers." [How about maintaining a more cordial and "user friendly" relationship with your business partners?]

"Violations of these policies may result in content removal or account deactivation." [Now the "outstanding actions" or "Issues" are termed to be "Violations". There has been no violation. It's not a matter of "content removal" either.]

"Below is a record of all listings with your account that violate Amazon policy." [Again, it was not a matter of any of my "listings" or any violation of Amazon policy.]

Here's what was recorded below instead:

"Reason: Review Your Account Information"

Oh, ok.

25 votes
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1.6K views
18 replies
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Amazon boycotts Chinese sellers
by Seller_xvyGX3DId3UYO
Amazon replied

As a new seller, I joined the Amazon platform for the first time and activated my store for three days. On the first day, I charged $39.99 in rent. On the second day, the seller went to college to study and read materials. On the third day, my store was closed and in a suspended state. The information stated that I was suspected of deceiving buyers. I didn't sell anything on the platform, so my store was inexplicably closed. Serious suspicion that Amazon is boycotting Chinese sellers. Deceiving sellers of monthly store rent.

3 votes
33 votes
1.8K views
14 replies
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Seller_zpZDegS5g7wvt
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been 1.5 years, some technical bug caused our store to dissappear from our account... Can't contact anyone. if we go thru any channel, they just say.. sorry you dont have a seller account... Even those that were aware of the rare bug, had no power to do anything and just forwarded the case to be auto closed 3 days later.//

Everything is there, but no access....

noone will help, in fact, we sold about 20 items over the year, which we shipped thru shipstation, but amazon sends the orders thru but denies accepting the shipping info and then refunds the customer.... lol

1 vote
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136 views
6 replies
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Seller_7JLKTlGqD4YzK
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Hi there. I have been a seller on amazon for 17+ years (I don't know how I survived with the daily shady practices), and now I'm in a pickle. I have always been paid out daily with no holds. We all got that dreaded email saying 03/05 or 03/12, amazon is converting all the accounts to 7 day edd. Fine, at least amazon gave us the courtesy of a few months' notice so we can properly prepare which I thought was nice. But suddenly as of a week ago, 100% of my transactions have gone into deferred. Seller support is 100% useless and keep giving me the same templated nonsense. If amazon changed my account randomly, they did it not only without my permission but not even an email, a performance notification. I can't believe this is legal. Now instead of getting paid daily, I have 40k stuck in the account with the first payout in 3 weeks. This kills my business effective immediately. None of these orders are invoiced orders. This is shady thievery at its finest. I hope someone from Amazon can look at this and help fix this issue.

11 votes
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1.1K views
29 replies
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Seller_VTMh3lf9V5ayd
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Hello, on January 5th we noticed that when clicking on the address verification page, it redirected straight to the identity verification page instead. We thought we might need to click “Edit Info” to proceed with verification, but then we saw that both identity verification and bank card verification were shown as “in progress.”

During this period, we opened several support cases to ask why our attempts to complete address verification on January 5th and 6th kept redirecting us to the identity verification page. The customer service representatives informed us that this happened because our identity verification was still pending, so the address verification page would automatically redirect until identity verification was completed. They assured us that once identity verification was finished, the redirection would stop.

We received an email at 23:57 on January 6th stating that identity verification was completed. Around 23:00 on January 6th, when we entered the “Bank Verification (In Progress)” page, we noticed it showed “Retry Required” for bank card verification. We clicked in, submitted our bank statement, and received an email at 02:22 on January 7th confirming that bank card verification was completed.

At 18:55 on January 7th, the Consumer Method Verification showed as completed. However, strangely, this morning on January 8th, it once again displayed “Address Verification (Not Verified).” When we clicked on address verification, it again redirected directly to the identity verification page.

Please help us—what should we do? We click on address verification but keep being redirected to the identity verification page. We are unable to proceed with address verification. We have tried using different browsers, clearing cookies, and accessing the address verification page through various entry points, but we still get redirected from the address page straight to the identity verification page.

Related Case IDs: 19222141761, 19226419251

We have looked for helpful solutions on other social platforms and found that many other users are experiencing the same issue. Please assist us. Thank you! Have a nice day!

1 vote
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12 replies
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Seller_tZJo8PvgHyd8X
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Your account will be migrated to DD+7 ....
by Seller_tZJo8PvgHyd8X
Amazon replied

I got this email saying:

Hello, On March 12, 2026, in line with your feedback, we’ll update your reserve settings to the standard reserve period of seven days after delivery date (DD+7). Most Amazon sellers worldwide already use DD+7. Moving your reserve setting to DD+7 provides time for you to accrue fees and other costs before disbursement and gives your customers time to receive, open, and evaluate their order. DD+7 aligns the customer order and payment cycle, with funds made available for disbursement seven days after we confirm order delivery....

What if the item is marked shipped but the post office forgets to scan it upon delivery and it still appears to be in transit even though it was delivered (and the customer does not open a case)??? So do we now have to worry that we won't get paid if the post office forgets to scan it upon delivery??? We should get the money 7 days AFTER it is first scanned as already in transit!

52 votes
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2.7K views
108 replies
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Seller_J5Hwd3s35hA9K
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Hi everyone,

I’m an Amazon seller looking for legitimate U.S.-based wholesalers that provide Amazon-compliant invoices suitable for ungating and brand approval.

I want to make sure I work only with verified distributors and avoid gray-market suppliers or payment methods that could cause issues later.

If anyone can share general guidance on how to find and verify trusted wholesalers, or recommend distributors they’ve personally worked with, I would really appreciate it.

Thank you in advance for your help.

1 vote
7 votes
331 views
3 replies
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