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Seller_aEROSwwdnzGiU∙
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Global Seller Identity Verification - Document requirements
by Seller_aEROSwwdnzGiU

To maintain a trusted store for buyers and sellers, we need to verify the information that you provided during registration. Here you can find information on the global seller identity verification process and the documents that you have to provide to create and verify your selling on Amazon account.

Document submission

  • Before submitting relevant documentation to activate your seller account, you must sign in to Seller Central and complete the registration process: 1) Update the business information, 2) Seller information, 3) Billing, 4) Store and 5) Verification.
  • You will have to confirm your details under Identity and Address Verification and upload the required documents as per the instructions on this page.
  • The Verification page will display customized options based on your business type and the country, state, or region in which your business is located or where you reside.

Document requirements

Amazon will need to verify the identity of the legal representative or beneficial owner registering the account.

The person registering the account, also known as primary contact person, will need to provide two documents - an identity document and an additional document.

We require at least two documents in order to verify your identity:

  • Identity document - A government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This document must match the proof of identity information selected under Identity data.
  • Additional document
  • Business Licenses: We require a document that proves that your business is valid, such as a business license or equivalent business document. This is a government issued statement displaying information on your business.
  • Proof of address: We collect a proof of address document, such as bank statement or credit card statement. A bank statement is an official document issued by your bank or other financial institution that summarizes your account activity over a certain period of time - typically one month.
  • Additional documents for legal and compliance obligations. Based on your business' physical location or the store(s) in which you operate, we may request additional documents and information about your business.

In order to ensure your documents are not rejected, make sure that they meet the following requirements:

  • Be valid (not expired, revoked, inactive or closed).
  • In order to ensure your documents are not rejected, make sure that they meet the following requirements
  • Be high resolution and unobstructed (clear, readable, visible and in focus).
  • Be complete and not cut off from any sides (not angled or cropped).
  • Be a scanned image or photo of the original document taken from your mobile device's camera.
  • Display the full document (front and back, if applicable).
  • Be less than 50MB in size.
  • Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
  • Be authentic and unaltered.
  • Must not be password-protected.
  • Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.

We would love to hear from our sellers of their best practices with verification and submission. Please provide responses below.

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Seller_fgFtGKo3RDfvH∙
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My Sales Revenue has been hold more than a month!!!!
by Seller_fgFtGKo3RDfvH

All of my sales revenue got hold since Oct, while my credit card got charged from AMZ EVERYDAY for ~$2K daily!!

And Agent pending reply, while Account Health Agent confirm that my account is healthy with 220 point??? What happended???

11 votes
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Seller_TphuxRQdhgwkK∙
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Although rights owner notified amazon to release my account, but funds is still placed on hold by amazon!!!
by Seller_TphuxRQdhgwkK
Amazon replied

I reached an settlement agreement with rights owner on Nov 8th, and the plaintiff's law firm also has sent the dismissal file to me on Nov 11th. The plaintiff's law firm also confirmed that they have contacted amazon to release my account on Nov 12th, but until now my seller account is still placed on hold, do amazon need such a long time to release my account? It is too long, is there someone help me to solve this matter asap?

My case ID is：16720139101

@Seller_JT2cdQLa0Oueg @Seller_0LGKv5aIHcC3F @Seller_guLNtDGZuva40 @Seller_pAPBCLhysbW5T

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Seller_ZJHwHlIPQwHvS∙
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Wire Transfer - Apply my payment already
by Seller_ZJHwHlIPQwHvS

Need a mod to assist here. Amazon is in possession of our wire transfer for balance repayment for well of a week now and it has not been applied to our account. Merchant-balance @ amazon.com has been emailed the complete details and proof of the wire transfer as instructed by the process. The purpose of a wire transfer is to quickly transfer funds. Really need a mod to step in here and get the wire transfer payment (balance repayment) applied.

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Seller_ugtQj7kMDXS4S∙
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Deferred Payment Fraud
by Seller_ugtQj7kMDXS4S

Did Bernie Madoff advise Amazon on their new Deferred payment system? I have been a seller for 10+ years with 7 digit sales, and now i am losing 50% of my money to deferred sales so Amazon can use my money to fund their operation. Never saw any seller communication, customer service copy pastes links to their generic response, its sad how terrible they treat sellers on this platform.

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Seller_yiSwXLTLaRQ0Q∙
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How to get approved to sell books on Amazon
by Seller_yiSwXLTLaRQ0Q

Can someone explain the process to get approved to sell used books on amazon fba, honestly I'm not sitting here waiting until this goes thru and it is a side kick project, but I would still like to be able to do it at some point, it seems you need to go in endless circles to get approved for each book.

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Seller_ASJFTFXfmnOFQ∙
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Small Business Badge
by Seller_ASJFTFXfmnOFQ
Amazon replied

UPDATE: I followed up with the support team, and they confirmed that a DUNS number is required to obtain the Small Business Badge. I've submitted an application using the provided link. The standard processing time for a free DUNS number is 30 days. However, expedited options are available for a fee, ranging from $200 to $300. Can anyone verify this requirement please?

I was hoping that my listing would have this (1)Small Business Badge after the certification I submitted was accepted and now under active status (2). I reached out to support team and the agent showed me a screenshot (3) of a different kind of "badge". Please give me some clarifications about this issue. Thanks!

[CASE 16752370761]

@Seller_8hQgfj6OVZYse

@Seller_GEZPMc4CeQfh6

@Seller_l7Jtck9jxnEA0

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Seller_sfqbq1HTyOWPh∙
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My Payment Blocked in "Account Level Reserve" — No Answers from Amazon
by Seller_sfqbq1HTyOWPh
Amazon replied

Hello, @Seller_aEROSwwdnzGiU

My funds have been held in the "Account Level Reserve" for almost 14 days, and I’ve had two money transfers come through as "0." I haven’t received any emails from Amazon explaining why this is happening.

We’ve called 5 times and created multiple cases (16737009631, 16736822491, 16729618951, 16723200361, 16709813551, etc.), but still no clear answers from Amazon.

Has anyone else experienced this issue? What steps can we take to resolve it? Any advice would be greatly appreciated!

Thanks in advance.

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Seller_g9Yr11BYtmD9t∙
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FATAL ERROR! Ongoing Business Address Error - System Failure and Lack of Support
by Seller_g9Yr11BYtmD9t
Amazon replied

I am beyond frustrated with the ongoing issue regarding the incorrect business address in Amazon.us system.

I'm being asked to update my business information. However, when I access the "Business Information" page to make the required updates, the system automatically pre-selects Germany as our business location. This is completely incorrect and has nothing to do with our legal entity's actual address.

Our legal entity has never been located in Germany. We have provided countless confirmations, pieces of evidence, and official documents proving our correct business location. Our address has already been successfully verified by Amazon through the unique address verification code process. Yet, Amazon.us system continues to block any updates due to this pre-selected (incorrect) German address.

We have opened dozens of cases to resolve this issue, but they have provided no solution, no support, and no useful information. Every time, we receive the same robotic response: "We cannot help you with this case." When we ask how to proceed, who can help, or what steps to take, our questions are ignored.

It feels like there is no real support team at Amazon that can read, understand, and resolve this type of issue. I've seen similar cases on the internet, where sellers are left in this endless loop without any resolution.

Is there anyone here who has experienced a similar situation and managed to resolve it? Any guidance or advice would be greatly appreciated.

In case Amazon Team is reading it: reference case ID 16710012521

2 votes
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6 replies
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Seller_SPwbdXPFUorA4∙
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Legal Entity Country Change Problem
by Seller_SPwbdXPFUorA4
Amazon replied

Hello,

I am stuck with a problem.

The case ID 16571650361

I created my account under my personal name and address 2 years ago. I am not US-resident and i from Turkey and live in Turkey. However I formed a LLC in the US last year. I was using my LLC's business address on Amazon so far without problem. However i see my legal entity name changed to my personal name again on my seller account.

My question is that when i try to change my Business information to my LLC that i can not change the country to US. Even if i put my LLC name as the legal entity but i cant not put my LLC business address. I want to sell under my LLC not my personal name? I even tried with customer service on chat but i could not be able to change it.

@Seller_aEROSwwdnzGiU@Seller_37l8i4vuvugjG

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Seller_x6o9Gvi16YLhJ∙
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Innacurate Reports Repository
by Seller_x6o9Gvi16YLhJ
Amazon replied

Hey everyone,

Is anybody else experiencing inaccurate data when downloading the Reports Repository for the month of October? (Payments> Reports Repository)

When I check my sales via Business Reports it shows the correct sales data which is way higher while the Reports Repository only shows a few and concentrated on October 1st...

Is Amazon having some unannounced maintenance on this report?

Thanks for your replies!

Best,

6 votes
0 votes
182 views
27 replies
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