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Seller_4GjtS9k0cnHHv
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Seller_CRdDDbyfTGitl
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Seller_4GjtS9k0cnHHv
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📚 [How to Get a Payment Report] 📺
by Seller_4GjtS9k0cnHHv

📚 Head over to Seller University and spend 10 minutes watching this comprehensive video on Amazon payment reports. 📺

Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard in Seller Central. Quick hit topics in this video include:

  • Statement View: Total balance, funds available, recent payouts
  • Statement View: Standard orders, invoiced orders & deferred transactions
  • Statement View: Settlement periods - net proceeds, beginning balance, sales, refunds, expenses & account level reserves
  • Transaction view
  • All statements
  • Disbursements
  • Date range reports

For additional information, visit the Payments Overview page.

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Seller_INboukWZva3cl
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Address Verification Issue non US Resident
by Seller_INboukWZva3cl

Hello, I registered my account as an individual, however I opened a company in the US and changed all the information (tax, address, legal entity) to the company, however when I go to verify the address, they say that I cannot change the business address, however my home address is no longer the primary address, since I am using the company to conduct all the business.

To make matters worse, Brazilian customs is on strike and it is taking 2 weeks to release the address verification postcards, during which time Amazon detects that the address was wrong and automatically cancels it. So I cannot verify my home address, and Amazon will not let me send the postcard to my business address.

I need help

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Seller_A9MZdJ6euIcdG
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Amazon Business Insurance
by Seller_A9MZdJ6euIcdG

Hi, marsh is terminated their contract with Amazon in Turkiye and there are no insurance company else can do the same policy.

Does anyone know how to proceed in this situation?

I received an e-mail that says I need to upload new policy until March 31. If I can't make the policy, will my account closed?

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Seller_CRdDDbyfTGitl
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Your request has been declined because you have not been charged a subscription fee in the last 90 days.
by Seller_CRdDDbyfTGitl
Amazon replied

I was charged a subscription fee and the tax invoice is in my account. I downgraded the plan to individual plan and requested for a refund on the subscription fee three times over chat and phone and each time I was told the charge was denied because I have not been charged a subscription fee in the last 90 days - Case ID 17336039371. The first time it was rejected I reckon was because the tax invoice hasn't been generated yet. So I waited for a few more days before raising the request again and I was still rejected for the same reason. The charge has only been made a week ago so I'm well within the 90days grace period. The money has already been deducted on my card and at this point I'm hoping someone from Amazon will see this and process my refund before I resort to a chargeback. Thank you.

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Seller_Emt7RXzLOuwZd
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PROBLEMAS CON MI CUENTA BANCARIA
by Seller_Emt7RXzLOuwZd
Amazon replied

AMAZON NO ACEPTA MI CUENTA DE PAYONNER, DICIENDO: "Tu cuenta bancaria acabada en no es apta para recibir el pago debido a que está pendiente la acción del proceso de verificación de la identidad del cliente según tu proveedor de servicio de pagos. Ponte en contacto con tu proveedor de servicio de pagos y completa las medidas necesarias y recibir el pago en la cuenta bancaria"

El problema surgió cuando intenté incluir la misma cuenta de Amazon USA a Amazon Canadá. ¿Cuál es la solución? dado que no puedo recibir los pagos de mis ventas en Amazon

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Seller_0yP6zxUnrmyjb
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Amazon renewed application rejected with no explanation
by Seller_0yP6zxUnrmyjb
Amazon replied

Hi everyone,

I recently applied for the Amazon Renewed program and submitted all required documents, including an invoice that met the stated criteria. After a few days, I received an email saying my invoice was not acceptable since it was marked unpaid. I then provided additional proof to validate the invoice, but almost immediately, I received a message stating my application was rejected with no explanation and that I must wait six months to reapply. Can someone please help with this and provide some clarity?

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Seller_t5e9pv6Rnnnbt
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useless help
by Seller_t5e9pv6Rnnnbt
Amazon replied

I do not know how to get through to these people. My bank account was hacked so I had to change accounts. I sent put my new information into the deposit methods. They want a bank statement with my name, address and account number on it. I had to wait a month to get the statement, sent it in and they will NOT accept it. My credit union will not put the full account number on a bank statement so they will not verify my information. I have a letter from the credit union stating the full account information, but as is usual, no one will talk to me or contact me, or let me send the information to the correct department. They want my credit union to change their WHOLE system to add my FULL account because they're too dumb to take my information. All my other direct deposit companies and even Social Security has accepted my information but, oh, no, not Amazon.

What do you people suggest I do? I've contacted them so many times now that they won't even let me on the banking information any more.

My guess is I won't get any help from the "big guys" here either.

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Seller_2uH5NIh2TfAX3
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Developer Profile Updates tooks longer than usual?
by Seller_2uH5NIh2TfAX3

Hi,

The developer profile updates approvals were usually taking a few hours after submit. But this time, I'm waiting for 4 days but no response. Is it because that new developer portal migration? I didn't migrate to it yet (I'll do it later).

Case id: 17415965021

Thanks

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Seller_9szhmWr7RyhKH
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Product Liability Insurance UAE based entity selling on Amazon.com US
by Seller_9szhmWr7RyhKH

Can anybody point me to a liability insurance provider? I'm based in UAE but sell exclusively in US for now.

Marsh insurance do not have the right product offer here and have confirmed as much via email.

I went to insurancemarket.ae to scope out all insurers on the market and have had NO feedback from any providers who offer the type of coverage Amazon require.

What are other United Arab Emirates businesses using for the liability insurance to remain compliant? Please help!

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Seller_jWr3ffo2EGw8I
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Is there an easy way to understand all selling costs in a month
by Seller_jWr3ffo2EGw8I
Amazon replied

I am trying to find an easy way to understand all of my selling costs in a month? I have been using the Transaction report and I put in the start and end dates of each month. Then open it in excel and I see what I sold. I thought this was all my expenses. For instance, placement fees are not in that report and clearly some other expenses are missing.

I sell FBA and FBM. My FBM sales are in the transaction report I believe and the expenses for them minus shipping is in it.

Is anyone willing to share how they easily capture all expense charged and collected by Amazon in a month?

Any help and suggestions are greatly appreciated.

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How to add sellercentral.co.uk to sellercentral.amazon.com?
by Seller_zCTL4YWolvDaG
Amazon replied

Does anyone know how i can sell on amazon.co.uk under this account that is .com? I did have .co.uk enabled but it says "Terminated" now beside the .co.uk seller central in my global accounst dashboard - how do i get this enabled again?

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