After over a week of my “Manage Your Services” area of my NEW Seller’s Account not working and after about 8 calls to support, plus a case number assigned, and multiple people in support telling me multiple times that the problem should be fixed in 48 hours, I’m still no closer to an answer than I was over a week ago.

No one seems to know what’s going on. I have not listed any of my products yet because I want this problem fixed before I do, so that I can downgrade to an Individual plan before I sell anything . My products are unique and in a niche market and I want to make sure my sales justify a Professional account before committing to $39.99/month. Bit so far, no answers, no real help, no satisfaction.

I am super disappointed in this process and with Customer Service.

i am new seller on amazon when i created my account first time i put it on prefessional then i downgrade my account i was working on my brand even when i created listing amazon did not asked me in this peroid about revarification when i sent my inventory and when it reached amazon asked to provide re varification when i provide amazon said we are unable to varify it . now i am solving my issue but amazon team is not solving it even i follow all rules and read also i dont know why amazon becoming hectic for sellers now , i wanna requst here to amazon please make everything easy for seller

Our store register in Australia. In store tab list I can see Canada, US etc.. and I need to remove that from store listing other than Australia.

Amazon deducted $69 Approx. need clarification for that as well.

Hi, My account is deactivate now, So I an not connect for Subscription Fee refund request. How to connect Customer support? I want to back my Subscription

This is about account level reserve and payouts. I know the system is rigged so that we are all what amounts to net 45 vendors selling on Amazon. However:

Why does net proceeds balance-reserve-expenses-advertising costs NOT equal what you are able to withdraw? I might not be the sharpest tool around but the math seems very clear. We are on daily payouts if "Amazon math" allows a withdrawl on a given day.

Right now we are at a surplus using this simple math, yet no payouts are allowed. Of course Amazon gives you the jive about $X will be available on such and such date. We know this is a lie because more sales equals more reserve, returns, refunds and on and on and on............The carousel goes round and round. It seems "Amazon math" is not true to the math I learned in school. The reasons for Amazon to hold your money are weighted more heavily than the reserve balances falling off every day. No equilibrium in the "Amazon math" equation. Been selling for two years and can not figure out Amazons parlor trick with payouts.

@Seller_37l8i4vuvugjG

Per your request, Connor, I've started a new thread.

The Express Payout option is greyed out when it should be available.

I've verified all of the requirements to use Express Payouts. As well, I've ensured that my bank's routing # is listed under the most current table found on the Express Payout website.

My new bank account has passed Amazon verification as well as the mandatory 3 day hold. There are no restrictions (that I know of) on my bank account. My account health is good with no restrictions or strikes.

I've also spoken with bank support & there are no restrictions preventing the use of Express Payout on the bank side.

I also have a support ticket open. Here is the ticket # 15534063381

This ticket has bounced around & had been escalated many times with no recourse.

Last I was told by Amz support, my state was not located within the 50 US states. This of course is not true. According to Amz support, it is a system error. However, it appears that know one knows hot to fix it.

It's been over 3 weeks to get to this point (b/t changing banks, securing a new checking account, going through the hurdles to add the account to Seller Central, etc..). All to be allowed to use Express Payouts.

I'm at the last step (actually enabling Express Payouts), but unable to go any further. Any help to get this resolved ASAP would be greatly appreciated.

Thank you!

@Seller_nS0jcFQNDLG3e @Seller_1KYLYkgAlu4xX @Seller_pAPBCLhysbW5T @Seller_zukQNO61PzGck

I received the following, "Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored.

Hello,

We understand that you may have some questions about your Amazon seller account.

To talk to someone about what you can do to sell on Amazon again, you can ask Selling Partner Support to contact you:

https://sellercentral.amazon.com/cu/contact-us"

I have been trying to verify my identity and this is the message after recertification attempts.

ACCOUNT NOT fully ONBOARDED

I opened my Amazon seller account about 2 months ago. My listings have not been activated for some reason, the stranded reason is "Account not fully onboarded". I opened a case almost 20 times, made phone calls to Amazon representatives and escalated. I got the same answers every time. Despite successfully completing seller identity verification 5 times and submitting the requested documents, my account is still inactive. Amazon representatives cannot clearly find and solve the source of the problem. The internal team answers as follows: "We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.

Why is this happening?

Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account.

Until you respond to all outstanding requests and submit the required entries in Seller Central, you will continue to have limited access to your selling account. "

I ask what the pending documents are, but I cannot get an answer to my question. Seller Identity Verification team says that the issue is not related to them: "We have received your inquiry, but we cannot provide support on this matter.

Why is this happening?

We cannot provide support on this matter because your request is not related to seller identity verification or related processes."

No one at Amazon knows who will solve this issue. Is there a bug in the system or is the AI ​​responding? I have not been able to solve the problem for more than 2 months. Are Amazon seller representatives that incompetent? I am astonished. I talk to Amazon on the phone for more than an hour almost every day, I know all the agents now, it is very funny. I wanted to share it by writing here, is there anyone who has experienced a similar situation to me?

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15316363361

Hi everyone,

I’m in the process of setting up a new Amazon Seller account under my LLC, as I’m focusing on growing my business. I also have an existing personal Amazon account that I do not plan to use for any selling activities. My goal is to keep the personal account inactive to avoid deactivation while using the new LLC account exclusively for my business.

I want to ensure that this approach is compliant with Amazon’s policies and would appreciate any advice or insights from those who have managed similar situations. Specifically, I’m interested in understanding:

Whether keeping the personal account inactive while operating the LLC account is a viable strategy.

How to ensure that both accounts remain in good standing and avoid any potential linking issues.

Any additional steps I should take to ensure compliance with Amazon’s guidelines?

Has anyone successfully managed multiple Amazon accounts in this manner? I’d also appreciate feedback from Amazon Seller Support if possible. Thanks in advance for your help!

WHAT DO I HAVE TO DO SO A BUYER CAN VIEW MY ENTIRE INVENTORY. I KNOW WHEN I SHOP I JUST CLICK ON THE NAME AND THE ENTIRE INVENTORY OF THE SELLER IS DISPLAYED, BUT WHEN I CLICK ON MY NAME NOTHING COMES UP.