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Seller_aEROSwwdnzGiU∙
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Seller Central Integration - SEO addition
by Seller_aEROSwwdnzGiU

Streamlining your funds management with Amazon Seller Wallet

Effective financial management is essential for running a successful online business. Amazon Seller Wallet simplifies your financial operations by transforming Seller Central into a centralized financial hub. You can get paid, manage payments, and transfer funds without switching between multiple platforms, providing a seamless approach to handling your finances.

With Amazon Seller Wallet, you can securely store funds, transfer them seamlessly, and convert currencies—all within Seller Central. Additionally, it enables you to pay suppliers directly, enhancing the efficiency of your payment processes and streamlining your cross-border e-commerce transfers. Watch the 1-min video to take a look at how Seller Wallet works.

Key Benefits for Sellers:

Secure fund storage:

  • Keep your funds secure and easily accessible within Seller Central, eliminating the need for external platforms.

Seamless fund transfers:

  • Transfer funds efficiently within Seller Central, simplifying your financial management without the complexity of external platforms.

Efficient currency conversion:

  • Convert currencies directly within Seller Central, reducing the need for external currency conversion tools.

Direct supplier payments:

  • Pay suppliers directly from Seller Central, streamlining your payment processes and improving overall efficiency.

Click here to learn more about Seller Wallet and how to get started.

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Seller_tHZFRexXdKzwQ∙
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My account is healthy, but it's been under review and I can't use the funds, can you help me with that?
by Seller_tHZFRexXdKzwQ

My account is healthy, but it's been under review and I can't use the funds, can you help me with that? Case id 16012907271

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Seller_XGTvoT9EnTweS∙
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World Bank Account
by Seller_XGTvoT9EnTweS

Hello,

I have a question regarding World Bank accounts and what are your suggestions to create a world account in order to collect money received from Amazon USA and pay regular bills or suppliers accordingly.

I would appreciate any help or suggestion for the best trusted multi-currency account to set up with many thanks.

Best Regards,

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Seller_74mwE5fhKcLhY∙
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Amazon Support Sucks
by Seller_74mwE5fhKcLhY

I have been waiting 6 months for my store to be setup and active by Amazon. When I go into ACCOUNT INFO the panel that reads MANAGE YOUR SERVICES displays a SPINNING circle animation - and that is it. I've been trying to change my store to a monthly fee store so I can sell and I keep getting emails from support stating: WE ARE WORKING ON YOUR ISSUE.

PASHCO

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Seller_0ttSGPEp35n96∙
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Urgent Help Needed - Reimbursement Reversal and Lack of Resolution
by Seller_0ttSGPEp35n96

Amazon Mods,

I'm reaching out to the community in hopes of finding some guidance and potential solutions for a frustrating and financially impactful issue we've been facing for nearly two months.

We experienced a loss of an entire box of our merchandise due to an error on Amazon's part. After some back and forth, we received a reimbursement on June 27th. However, this reimbursement was inexplicably reversed on June 30th without any notification or explanation.

We've been diligently trying to resolve this through helpdesk cases, but have only received automated responses and no concrete action. The financial strain of this ongoing issue is significant, and we're at a loss for what to do next.

Has anyone else experienced a similar situation with a reimbursement reversal? Any advice on how to escalate this issue and get a resolution would be greatly appreciated. We're also curious if there are any common reasons why Amazon might reverse a reimbursement without notice.

We've provided all the necessary details to Amazon, but we're still waiting for a satisfactory response. We're hoping someone here might have some insights or suggestions that could help us finally resolve this matter.

Thank you in advance for any assistance you can provide.

Sincerely,

Lucas

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Seller_PUvF39wyA2nOO∙
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Handmade application rejected, I make with my own hands :)
by Seller_PUvF39wyA2nOO
Amazon replied

I've applied to sell in Amazon handmade but declined. The handmade team did not provide any reason.

I believe that my product is eligible for handmade 100%. I make the product myself. I see others are selling very similar under Handmade category on Amazon.

Could you please help me how to resolve this issue?

@Seller_j9Bd91CW3ZVpr

@Seller_37l8i4vuvugjG

@Seller_PIHyltK09pbl3

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Seller_OcrJ4bqINfMXD∙
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Sales drop after activating Shipping Setting Automation (SSA)
by Seller_OcrJ4bqINfMXD

A week ago, on Amazon's recommendation, we activated "Shipping Setting Automation (SSA)". We waited to see if this would adjust, but unfortunately my sales dropped by 40%, this loss is very high and doesn't make sense. The delivery dates were the same as before, but our sales dropped significantly, a very high drop, and I can't manage it, because it's controlled by Amazon. I wanted to understand why this is happening. This is a big loss. Is anyone else going through the same situation?

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Seller_fRTrk3Z7wqjXT∙
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your Account does Not qualify
by Seller_fRTrk3Z7wqjXT
Amazon replied

Hello

I have start business on Amazon from last 7 months but I face a problem of your Account does not qualify. I have all the LLC documents my account is business professional account but still I face this problem. Kindly help me to solve this issue.

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Seller_aEROSwwdnzGiU∙
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Invalid Charge Methods
by Seller_aEROSwwdnzGiU
Amazon replied

When you register as a seller, you must enter a credit card that will accept international charges and that has a valid billing address located in an eligible country. Your credit card will be billed the monthly fee (if applicable) or USD 1 (excl. VAT) for purposes of validating the card. For more information, go to Registration requirements by country.

Use this tool to find out why your credit card information might be invalid and to update your credit.

It must be a true credit card, so no debit or pre-paid cards. Typically the credit cards you must apply for and receive approvals.

We accept the following credit or debit cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

Please let me know if you have questions below in the comments.

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Seller_C8ilAs0LceFue∙
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The problem with receiving the OTP code
by Seller_C8ilAs0LceFue

@Seller_nt9X7GoCkqXGB @Seller_37l8i4vuvugjG @Seller_0LGKv5aIHcC3F

Hello everyone.

A very difficult situation arose. My fellow Amazon seller "GOOD WOOD" has been unable to access his account on the computer for a week.Last Thursday, there was a problem with obtaining an OTP (this situation was observed in many sellers), but now he has a problem that he cannot request a new OTP, it says that the number of attempts has been exhausted. Although he waited more than 24 hours for the next attempt.

The support service was repeatedly contacted to disable two-step verification, a passport was also sent to restore access to the account, but all without results... Case number ID 16002470501

I am asking everyone who can help or give advice on how to be in this situation to help.

How to restore access to the account on the computer?

P,S He waited more than 25 hours until the next login, but he still sees the SMS that the number of attempts has been exhausted (((

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Seller_KJSGTEkgWjDXJ∙
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Account Level Reserve Holding Back Growth Despite Healthy Account (Case ID: 15973284641)
by Seller_KJSGTEkgWjDXJ

Hey everyone,

We've been experiencing an issue similar to what some sellers have reported. A significant portion of our sales is being held in the account level reserve, even though we have NO A-Z claims, no chargebacks, and our account health has been consistently good with no order defects. Our return rate has also significantly decreased recently.

We reached out to Seller Support with Case ID 15973284641, but we only received a general response that didn’t address the specific issue. It’s really frustrating because this reserve is limiting our ability to grow, especially with advertising, and it’s putting a financial strain on the business.

Has anyone else had success in getting their reserve lowered after improving return rates or similar changes? Any tips on how to escalate this and actually get it resolved?

Thanks in advance for any advice!

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