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Seller_a5x4oUZPPQ0Ge
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Seller_y9vNibfJdcdQt
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Seller_jBsMtenN0zziZ
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Seller_iNNHjUswpsS4G
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Seller_a5x4oUZPPQ0Ge
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For no reason at all, the account funds are all reserved funds
by Seller_a5x4oUZPPQ0Ge
Amazon replied

The account status is healthy with no Temporary Restraining Order (TRO) received, no transaction claims, and no credit card chargebacks. The funds originally scheduled for disbursement on May 28 have now been fully transferred to the reserve balance as of today. Please assist in resolving this payment withholding issue. @Seller_zukQNO61PzGck@Seller_rl7kltrMnkHFJ@Seller_37l8i4vuvugjG

Case ID:17819860651

Case ID:17822187221

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Seller_y9vNibfJdcdQt
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$17,500 in reserve，when review finished?
by Seller_y9vNibfJdcdQt
Amazon replied

At 25th,May,2025, I received a message:

Hello

We reviewed your account and the hold on the funds in your account has been removed. The available balance will disburse on your next scheduled settlement date.

At 31th,May 2025, I received a new one:

Dear Seller,

Your sales proceeds will be delayed while we are reviewing your account. Starting today, the reserve period for all of your orders will be 14 days after the delivery date. For example, if you ship an item on January 1, and the actual delivery date is January 4, then the sales proceeds will be available for disbursement starting on January 19.

My question is: When the review will be finished ?

Why review twice? When can it be finished so i can pay others on time?

Thank you very much!

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6 replies
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Seller_jBsMtenN0zziZ
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Bank account verification process
by Seller_jBsMtenN0zziZ
Amazon replied

I'm very new to Amazon. I'm trying to add a second bank account. When told I need to verify myself the site says it will send me a notification to my phone. I do not receive either a "pull down" notification or a message. I have asked it to resend the notification but still don't get one. I don't know what to do.

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4 replies
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Seller_rNolRv0o8V7mS
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Not receiving OTP code
by Seller_rNolRv0o8V7mS
Amazon replied

Hello everyone,

I'm trying to log in to my Seller Center account but I'm not succeeding. I'm not receiving the one-time code on my mobile phone. Everything was working fine, and suddenly I stopped getting the code. Also Amazon not helping with this issue.

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2 replies
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Seller_5ueu5L0SnsgaY
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OTHER FEES --> ???????
by Seller_5ueu5L0SnsgaY
Amazon replied

This has also happened to me as well! $420.18 was taken from my account under the "Other" category. I've called seller support who opened a case (#17778249271) and I still have no idea what this is or why it was taken from my acct. ALL THIS WAS 5 days ago! I've updated the case each day requesting more info and it's still the same computer generated response.

WHY CAN AMAZON NOT ANSWER WHAT THIS OTHER FEE IS FOR AND WHY I RECEIVED IT?? BETTER YET, WHY DOES THIS NOT REQUIRE A PROMPT ANSWER - NOT A RESPONSE THAT WE OPENED A CASE AS THIS IS NEVER AN ANSWER TO ANYONE'S QUESTION, BUT AN ACTUAL ANSWER??

3 votes
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Seller_TuFvMVuwMjqoK
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Charge Card Invalid---NEED HELP!!!
by Seller_TuFvMVuwMjqoK
Amazon replied

Invalid Charge Method Issue @Seller_37l8i4vuvugjG

"Your access to Seller Central is currently restricted due to an invalid charge method. Register a valid charge method for your seller account and restore full access to Seller Central by clicking 'Update Charge Method'. Please note that it can take up to 48 hours to validate your charge method after updating."

I had originally typed in the wrong expiration date. I have corrected that and I am still getting the same error. This charge card is valid and is being used daily.

Could someone please advise? We have a first few pending orders already. It is very Urgent, thank you.

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20 replies
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Seller_iNNHjUswpsS4G
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NEED HELP, NO RESOLUTION AND JUST RUN AROUND SINCE 5/6
by Seller_iNNHjUswpsS4G
Amazon replied

Need an American customer service agent that once again................

It is now 6/7 and I have no received any resolution since 5/6 nd prior actually regarding "others" charged to my account. After receiving why the amount was charged and the fedex chargebacks which are incorrect on case ID 17643514351 which was started on 4/24. I then emailed fedex with al information required to receive this message from them...

Hello Jerry

Upon reviewing the tracking number, I have confirmed that the shipment is billed to Amazon. Since the label was created under their account, Amazon will need to submit the dispute on your behalf.

Please contact Amazon customer service team.

Regards,

Abhinav Goswami

FedEx Services

So then I come back and start yet another case ID 17872974271 and get nowhere like usual. Here is the excel sheet with additional information requested by the chat agent

TRACKING PAID FEDEX TOTAL DIMENS LBS REASON FROM WHO FBM ORDER ID MARKETPLACE TO/FROM/SHIP DATE

61290983197834868492 $10.17 22.09 32.26 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-3995256-2942665 USA USA 12/26/2024

61290983197835139812 13.67 10.28 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3720313-3921046 USA USA 12/28/2024

61290983197835642282 17.41 9.56 26.97 23X12X10 8LBS I WAS OVERCHARGED AMAZON SHIPPED 114-1556117-2501823 USA USA 12/31/2024

61290983197834868287 16.03 8.91 24.94 13X20X9 9LBS I WAS OVERCHARGED AMAZON SHIPPED 114-3176788-9830652 USA USA 12/26/2024

61290983197835163756 15.61 8.34 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 113-2696047-8497868 USA USA 12/28/2024

61290983197835090137 7.03 4.43 11.46 13X13X6 3LBS I WAS OVERCHARGED AMAZON SHIPPED 111-1453271-4944227 USA USA 12/27/2024

61290983197835090175 7.03 4.18 11.21 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3180999-6997045 USA USA 12/27/2024

61290983197834868881 7.28 4.18 11.46 15X8X7 5LBS I WAS OVERCHARGED AMAZON SHIPPED 113-4280691-4333854 USA USA 12/26/2024

61290983197835090212 7.28 2.67 9.95 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-8670484-9909059 USA USA 12/27/2024

61290983197835641445 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-5552621-8395403 USA USA 12/31/2024

61290983197835641964 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 111-8193133-7748233 USA USA 12/31/2024

61290983197835090182 10.77 0.6 11.37 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-7043338-7786655 USA USA 12/27/2024

Chat agent sends it to the "internal team" then I get a message while asleep saying 

Amazon

Jun 06, 2025

11:10 PM EDT

Hello from Amazon Selling Partner Support,

This is the follow up regarding filing claims with FedEx for shipping overcharges as FedEx indicated Amazon must submit claims on your behalf since shipments were billed to Amazon's account.

As per our team update, after investigating the order 113-2696047-8497868, 114-1556117-2501823, 113-3995256-2942665 we found that there are no carrier adjustments.

Hence there are no further action required.

THESE DONT EVEN MATCH UP TO WHAT I SENT. SO NOT ONLY DON'T THEY MATCH UP THE CASE IS CLOSED AND NOW HAVE TO START ALL OVER. IS IT ME OR DOES AMAZON JUST GIVE THE RUN AROUND TO MAKE PEOPLE GIVE UP?? WHEN AT ONE POINT DO WE HAVE TO FILE A CLASS ACTION LAWSUIT AND HAVE IT PLASTERED ON TV TO GET SOME RESOLUTION? A PUBLIC COMPANY CAN'T DO BUSINESS LIKE THIS.

Can a moderator take this over and finally submit this to fedex or point me in the direction? I have never had these chargebacks before and all of my weights and dimensions are accurate. In addition, I just had another from fedex once again for almost $300.

1 vote
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10 replies
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Seller_734Jd1NbunJOx
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conta profissional
by Seller_734Jd1NbunJOx

Como troco minha conta fisica para profissional?

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1 reply
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Seller_g2nlL0QOuymqn
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Sharing our warehouse space with another seller
by Seller_g2nlL0QOuymqn

Hi all. I've looked for the answers but none was really conclusive. Please help if you can, MODs. Can we as a company share warehouse and office space with antoher seller? The seller will have a different account number, sell totally different products (home decor). We sell pet products. We are thinking about using the same wi-fi. The corporation address will be different. It's the shipping and return address that will be the same. We have some FBA products, but almost all FBM. They are a new seller who will do FBM, but also FBA too eventually. Thanks!

1 vote
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3 replies
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Seller_lqxUaGU8DsQon
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Amazon's Scam
by Seller_lqxUaGU8DsQon
Amazon replied

Our Amazon seller account was deactivated due to the mistake of amazon it self and we have $ 3140.88 reserved balance after provide required documents and video verification they activate our account but they have deducted full amount of $3,140.88 as a other and not explaining why they have been deducted this much of amount

Could somebody help us to guide how we can file a case against this fraud

0 votes
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16 views
3 replies
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