Customer used a very large box to return our item in. I had to open a Safe T claim for the condition of the item received, which was reimbursed. I also showed pictures and dimensions of the box we received back and stated I calculated that I would be getting an upcharge from UPS in the amount of around $14.65. They would not reimburse me for that, which I understood since I hadn't been upcharged, yet. Well, now I have been and the Safe T Claim team does not seem to understand the issue. I need a credit for this upcharge. Customer was responsible for all return shipping costs on this return.

@Seller_nS0jcFQNDLG3e

Sage T Claim ID: 21492-21300-5046313

I did open a case, but got nowhere. I uploaded several pictures showing how abuse the return was, And any other request I got from the Team. CASE ID 15320384621. Can any of the MOD look into this matter? Thank you

@Seller_guLNtDGZuva40 @Seller_aEROSwwdnzGiU

I know this has been tossed around on the forums but I need to say my peace with the customer auto authorized return shipping costs. We offer free shipping for all purchases on Amazon which cost us up to $5 domestically. Our items weigh less than .05 oz and are packed in 5x3x1 bags. The cost of auto authorized returns used to be around $7 which was super high for our items size/weight but we dealt with it but now its doubled. This is not fair business practices- not that Amazon is ever fair- but seriously how do they expect us to afford this cost? WE want our customers to be able to return items if something is wrong but the FACT that sellers are now dealing with these insane extra costs is wrong. We cannot afford this. What are sellers supposed to do? And furthermore many customers return items that are not eligible for a refund but yet they return them anyway- so then we are dealing with this ridiculous overage return cost and the fact that the item returned is used/worn/disgusting. Forget getting any assistance with this issue too- no one knows anything.

Sellers are cornered- needing this platform to sell our items but yet getting robbed with the return shipping costs. Where do we go from here?