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Day 2 of Prime Day has begun!

How's it going for you so far? Share your experience in the replies of this thread!

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What's Engage with Amazon? I like to think of it as a section of the forums where we can connect and collaborate together as a community. Everyone is welcome to chime in on the discussion and share their unique perspectives. There's really no pressure here, just a fun way to engage with each other. Looking forward to connecting with you all!

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New Seller Weekly Digest (Prime Day Edition)
by Seller_4GjtS9k0cnHHvin New Seller Community group

Prime Day #2 is here! We know you are busy and may have missed some of the great information found within the forums over the last week.

Check below for content created by community mangers on upcoming Ask Amazon Summer Series with the Brand Registry Team, two-factor authentication, and tips for back-to-school season!

Ask Amazon Summer Series with Brand Registry Team: Join us for our first ever four-day Ask Amazon Summer Series with the Brand Registry partner team! Each day for 4 days back-to-back, the Brand Registry team will be hosting an Ask Amazon Q&A where they’ll be answering your questions on specific topics related to managing your brand. Find the dates and topics here!

Two-Factor Authentication (2FA) - Why it Matters and What You Need to Do: To safeguard your account, starting March 28, 2024, we added two-factor authentication (2FA) requirement for all logins. This measure adds an extra layer of security, making it harder for unauthorized users to access your account. Find out more here.

Tips for Back-to-School Season: Ready to boost sales during back-to-school season? Check out this thread for insightful tips to ensure you're prepared.

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Prepare to be inspired by an incredible lineup of Amazon leaders, special guest speakers, and visionary trailblazers presenting live on the mainstage during the General Sessions.

This year, we are thrilled to welcome Doug Herrington, CEO of Worldwide Amazon Stores, and our special guest speaker, Martha Stewart!

You won’t want to miss the fireside chat with Doug who will share insights about how important selling partners are to Amazon customers, how Amazon is committed to selling partners’ success, and the importance of generative AI-driven innovation.

Also joining us on the mainstage, Martha Stewart will share her expertise in creating a seamless, brand-authentic shopping experiences for customers through the “World of Martha” Amazon Storefront. As the founder of the first multi-channel lifestyle company, entrepreneur, bestselling author, and Emmy award winning television show host, Martha’s insights are sure to inspire.

Early Bird ends July 14! Register today to save $100

We want to hear from our selling partners, please let us know your thoughts about these amazing guest speakers.

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Partner Connect is bigger than ever before at Amazon Accelerate 2024! Our take on a conference expo, Partner Connect is a curated collection of Amazon selling programs and trusted third-party service providers who will help you accelerate your growth in Amazon’s store. At the conference, you’ll have unparalleled access to nearly 50 different partners, including experts in advertising, creative services, shipping logistics, and API integration – all in one place!

Don’t miss the opportunity to discover personalized strategies and receive operational support to achieve your business goals. Plus, dive into expert-led partner presentations covering topics like supercharging growth, AI-driven advertising, global expansion, and strategies to lower fees and boost profits.

Last call! Early Bird pricing ends July 14. Register today to save $100!

We would love to hear from our Forums community. Please let us know who you are most excited for or which partners you feel should be at Accelerate 2024.

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Hi Sellers,

Join us for our first ever four-day Ask Amazon Summer Series with the Brand Registry partner team! Each day for 4 days back-to-back, the Brand Registry team will be hosting an Ask Amazon Q&A where they’ll be answering your questions on specific topics related to managing your brand.

Our four-day Ask Amazon Summer Series with the Brand Registry team will kick off Monday, July 29th until Thursday, August 1st.

Below is the schedule and topics that the team will be focusing on for this Summer Series:

[Day 1] Monday, July 29 from 8am - 5pm PST: Brand Registry Enrollment + Eligibility Requirements

[Day 2] Tuesday, July 30 from 8am - 5pm PST: Abuse Appeals

[Day 3] Wednesday, July 31 from 8am - 5pm PST: Build Your Brand + Roles + Add Additional Trademark

[Day 4] Thursday, August 1 from 8am - 5pm PST: Report a Violation

Please note that each day will have its own event thread where you can ask your questions for that day’s topic(s). We will be updating this post with those links once the event is live. If you have questions on any of the above topics, please be sure to include them in their applicable event threads on the day of their event. The Brand Registry team will answer the questions that come in during each day’s event as soon as possible.

Looking forward to seeing you at our Brand Registry Summer Series events!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Hello community! 😊

Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.

  • Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
  • Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
  • Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
  • If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
  • Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
  • Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
  • Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.

Tell me in the comments if you have any other advice you would like to share.

Sunnie

Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!

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Good day, everyone!

Well, we know customer reviews are important for your business and we want to avoid negative reviews at all costs, whether justified or not.

To lighten the mood a bit this weekend, I wanted to know if you have ever received any comments, on your services or products, negative or positive, that really made you laugh? (And not an awkward laugh 😅)

Come on, it's time to share them with the community below!

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Positive Customer Interactions
by Seller_vW3l7M6oLYiHv

Hello Everyone, happy Friday!

I have a question for you, because yes, not everything always works perfectly, but not everything is bad either. Today, we would like to know:

  • What is your most beautiful, positive customer experience/interaction that you have had so far?
  • What made this interaction so positive and still makes you smile when you think about it?

We look forward to your examples in the good upcoming holiday spirit

-Sunnie

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Prime Day is coming! How are you preparing?
by Seller_khUF6HPR2AHxu
Amazon replied

Amazon’s 10th Prime Day Event takes place July 16th - July 17th!

How do you like to prepare for Prime Day? Share your answers in the replies of this thread!

To learn more, you can find information and resources for this year's Prime Day right here.

--

What's Engage with Amazon? I like to think of it as a section of the forums where we can connect and collaborate together as a community. Everyone is welcome to chime in on the discussion and share their unique perspectives. There's really no pressure here, just a fun way to engage with each other. Looking forward to connecting with you all!

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Hello Sellers,

We are hosting an Ask Amazon event about Amazon Currency Converter for Sellers (ACCS) and Seller Wallet on July 25th, from 8 am to 5 pm PST.

Community Managers and the Seller Wallet partner team will answer your questions about ACCS and Seller Wallet in this thread on the day of the event.

During this Ask Amazon event, you will have the opportunity to ask questions and learn about:

  • Automatic payments in your local currency and how to get paid directly into your local bank account.
  • Expansion opportunities across 19 Amazon stores with simplified payment solution.
  • How Seller Wallet can provide greater control over your funds, increased visibility into cash flow, and flexibility to make payments directly from Seller Central.

Want to learn more about Amazon Currency Converter for Sellers and the Seller Wallet? Check out these posts:

  1. Tailor your funds transfer to match your business needs: Flexible payout options and cash flow control.
  2. Streamline supplier payments in Seller Central: Send direct USD payments, manage transactions, and improve cash flow management in real-time.
  3. Multi-currency conversion made easy: Convert to 20+ currencies at competitive foreign exchange rate and simplify reporting.

Please feel free to leave your questions within this thread before the start of the event, however, please note that the partner team will not be available to review and respond to questions until July 25th.

See you then!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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