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Seller_Ca7PBEeKZtA93
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Seller_n1qB1pRgmXtgJ
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Seller_0ydEgpp7MATuF
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Seller_Ca7PBEeKZtA93
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It has been 6-month of painful back and fore with Amazon and many cases filed. This original issue that I noticed back in April (when the new FY24 free get rolled back) is still not fixed. The software bug remains on my account. That is week-by-week, Amazon reports that I have 312 Excess units and deduct my IPI score because of that. Even though my historical Excess unit is 0% week-by-week. My Inventory dashboard showed 0 Excess unit. My FBA dashboard show 0 unit > 60 days.

I can't believe how hard is it to get this issue acknowledged as a software bug with an ETA for an actual software fix. Amazon reps have given me a lot of run around. In a few cases, Amazon reps pointed me to ASIN that don't add up to this 312 unit. In other cases, Amazon reps even acknowledged that they could not find any excess unit in my account and tried to escalate to the internal team for further investigation. Every cases, I was told to wait for 2 more weeks then check back. I waited for many many 2-week period, by now, it's been more than 6 months straight. In the meanwhile, even though I'm maintaining 0 excess unit, Amazon still wrongly report 312 non-existing excess unit. This error has caused my IPI score to decline week by week continuously.

For the next Amazon rep that looks at this thread, the latest case number is 16857808651.

I will attached an update snapshot of my IPI dashboard. As you can see, in the previous forum post, back in week-34 of 2024, the Excess unit is 312, even though excess percentage is 0%. Today, we're in week-50 of year 2024, the Excess unit is still 312 (it has been frozen at this exact value since April), even though the excess percentage is still 0%.

Previous thread reporting this same issue https://sellercentral.amazon.com/seller-forums/discussions/t/19ce7145-7e31-4e53-ad18-40648e6c9bf7?postId=19ce7145-7e31-4e53-ad18-40648e6c9bf7

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Seller_n1qB1pRgmXtgJ
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change labeling service on in transit items?
by Seller_n1qB1pRgmXtgJ

Hi, I sent 4 cases of product to FBA that should have been labeled by me with the SKU tag but I mistakenly left it off. The cases are in transit with Merchant Labeling chosen in the settings.

Is there a way to change the labeling request to Amazon for these 4 shipments? The Manage Shipments doesn't let me edit that.

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Seller_0ydEgpp7MATuF
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As a veteran Amazon FBA seller, we've all noticed an alarming pattern with our shipments. We regularly send in large quantities of products, but without fail, a significant number of shipments are missing 1-2 units. In some cases, specific SKUs/ASINs that we consistently ship are completely missing.

We always follow the process to resolve this—creating cases, submitting required documents, and often receiving credits for the lost items. However, there are many instances where Amazon informs us that the product is "not recoverable," and we are left to absorb the loss.

It’s incredibly frustrating, and I’m wondering if other sellers are consistently experiencing this as well. Is there a way to stop this? Are we just accepting these losses as normal, or should we be questioning if "lost units" might be something more concerning? How much more can sellers take?

Let’s discuss! I’d love to hear your experiences, tips, or thoughts on this issue. Is there a better way to handle it, or are we stuck in a system that doesn’t work in our favor?

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Seller_unvDAQ1xP5Sq5
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I’ve been requesting a bin check for inventory that Amazon has marked as unfulfillable or expired. However, SS continues to respond stating that this issue is related to reimbursement, damage claims, or warehouse loss claims.

All our inventory is set to expire well after 2030, so we’re confident that the items are not expired. It seems that additional units have been marked as unfulfillable, which is now impacting our existing sellable inventory before the new stock arrives.

I would greatly appreciate assistance from the community managers.

Case ID: 16927301741

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Seller_I0u6DX1mgB3Bc
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I opened up cases with Proof of Purchase to investigate the missing inventory of all the shipments that had it.

Amazon eventually replied, reimbursing the small ones but now they are denying the larger ones saying that the units arrived as an unknown FNSKU so I am not entitled to reimbursement.

I only have 1 product and I have been shipping the same way for a couple of years and never ran into this issue. More importantly, most of these shipments with missing inventory have inventory that was received and processed as normal with no issues. All the units are boxed the exact same and have the UPC barcode printed directly onto the box for the only ASIN I sell.

I am not sure what to do here, there is no way that it arrived as an unknown FNSKU in only half the units I shipped in when they were all packaged and boxed identically.

Has anyone had a similar experience? I reached out and asked for more information but I am not hopeful that I will get a meaningful reply. Do I have any other recourse?

Any guidance here is greatly appreciated as it is not an insignificant sum to me.

Thanks!

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Seller_Gq2Rk0R0t2rQ2
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Amazon lost a whole case of our products after receiving the AWD shipment. We created a support case, and was asked to provide a list of documents. It took us a while to prepare for that, but the Amazon support just closed the case.

We reopened the case and submitted the documents, but have not received ANY response from Amazon for weeks. We want to know how is it going with the case? The case number is ID 16941857711. Thanks.

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Seller_nkSL7EJ4SxvOL
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Zero sales
by Seller_nkSL7EJ4SxvOL

this is the first time for a long long time I have zero sales a day, did anybody else have the same issue?

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Seller_j8EQB0ofBCagd
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FBM Inventory Keeps Resetting – Urgent Issue
by Seller_j8EQB0ofBCagd

Hello,

We are experiencing a recurring issue with our FBM inventory. Every time we update the inventory count, it resets back to the previous number.

Currently, we are out of stock in our warehouse, so we set the inventory to 0, but within minutes, it reverts to the previous amount. An Amazon support agent mentioned that this could be due to mirroring from our Canada account; however, we no longer have a Canada account, yet the issue persists.

Has anyone else experienced this issue? Why is this happening, and how can we permanently fix it?

Thank you in advance for your help!

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Seller_kJtIsLxGfxteN
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Amazon AWD redirected our stocks!
by Seller_kJtIsLxGfxteN

Hi!

We've got a problem with AWD, our forwarder delivered goods to IUSP (we have POD), but all this stock was transferred to SCK8 instead of AWD.

Amazon says that it was done by our forwarder, but it was not! Moreover we don't have existing SCK8 FBA plan, nor labels! Only AWD labels.

Has anyone had this problem and how to resolve it?

Shipment ID: STAR-VWC7MNWN4GVU2

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Seller_D6RBYDeZ2HNPB
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Missing item from inbound
by Seller_D6RBYDeZ2HNPB
Amazon replied

Amazon seller support is ignoring my concern because it's been over a month since I heard their response, and until now, no action has been taken. The items were missing upon transferring to another FC last December 14 - 27, 2024, and until now the item was OOS in my managed inventory even though it wasn't sold yet.

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3 replies
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