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Seller_W4LO6d4H7y0Lo
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Does Amazon Steal From Us?
by Seller_W4LO6d4H7y0Lo
Amazon replied

And I don't mean via their exorbitant fee structure...I mean literally stealing from our inventory.

Shipment ID: FBA18GXQ3FQ0 / Case Log: ID 16603671611: I provided the invoice showing three items I purchased and three items sent to FBA. Amazon claims one of those items never arrived and they investigated it, so it must be true that I did not send it, even though I physically put the three items in the box I sent to FBA and the box weighed what it should have weighed with all the correct items. "We have completed an additional check in response to your request. We have no record of receiving the following expected items."

Shipment ID: FBA18GSVR6TG / Case Log: ID 16603689471. Same thing, I provided the invoice showing the items I purchased to sell FBA and then sent those in. "The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation."

I cannot wait for their response on this one that closed w/ ZERO of the expected 9 items weighing a total of 16 pounds. Entering Sarcasm here, "We checked, the 16 pound box was empty. The air inside was really freaking heavy."

I translate these responses from Amazon as, "We didn't steal the items you so clearly sent to us. We asked ourselves, 'hey, Amazon, in the face of this glaring evidence that almost certainly suggests these items were sent to us, did we steal them?' and we answered 'No', so we did not steal them. Case closed."

May I suggest that all FBA shipments are video recorded when processing? I know that sounds like a hassle, but there is clearly theft going on and the only ones shouldering that burden seems to be the sellers. What percentage of sales do you recommend we put in our business plans for Amazon fraud, waste and abuse? 5 or 10%?

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Seller_blAFea6EHU8x4
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Amazon replied

Hello everyone. Pretty desperate for help here

Yesterday morning I logged into seller central and noticed that almost all my FBA listings were inactive and marked sold out because of no stock. I looked at my storage capacity and essentially 8,000 less units were there the night before. 273 ASINs with inventory that simply disappeared.

I pulled up my inventory ledger and I can see that the inventory is still showing under 0-90 days aged inventory but 0 is available for sale

My business is essentially non-existent on Amazon now. I’ve opened up multiple cases with seller central but they are stating they are investigating several sku’s and it could take up to 30 days. I keep insisting that it’s not unique to several sku’s but an account related problem.

If anyone has any help that can provide I would greatly appreciate it!

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Seller_EaXxAGUKLYNL7
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Hi,

I noticed over the weekend that a few features in Manage Inventory are no longer active in my account regarding shipping templates. Usually I can select FBM products and then easily change their shipping template in bulk using Manage Inventory but the option to change the shipping template is now showing as an option. Additionally the shipping template being used for each product is also not appearing. I checked the settings and I didn't see any options to turn on/off the ability for this to show so I am not sure why I am not seeing it. I called seller support as well and they stated that they saw it on their end.

Anyone else experiencing this issue?

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Seller_tHb1Wh4wVdJsF
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Open Case Since 01/25/2024
by Seller_tHb1Wh4wVdJsF
Amazon replied

Thank you for reviewing support ticket 14577151711, this case has been open since January of this year and is in regards to missing inbound units.[Moderator Edit: removed personal solicitations]

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Seller_43EV1K5Gz1LvF
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Can't find the Bulk Match Price
by Seller_43EV1K5Gz1LvF
Amazon replied

Amazon only moves forward and is the most advanced Ecommerce site available. So, I don't believe the very efficient bulk match low price functionality was removed, Amazon would never go backwards. So, where is it? It was the only thing I used every single day sometimes more than once to keep up to date. No way this was eliminated. Please help.

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Seller_bf1qyn0AJZzU6
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I am having a huge issue. Amazon lost 2 of my shipments. We are the reseller. Both Shipments are confirmed delivered by the courier. It’s a small package, but the products are worth thousands. As a small company, we cannot afford to take this loss.

We cannot reconcile the shipments because:

Investigation completed – shipment contents counted and confirmed

The entire package (both) have been lost. I’ve tried over 17+ times to reach out to customer service to have them reconcile my shipments, but no luck. I am at a complete loss on how Amazon can take advantage of their sellers like this.

I keep getting the same repeat robotic response from everyone, no matter what avenue I take to get this resolved.

We are facing a very challenging issue since the two of our below mentioned shipments got closed.

Shipment Closed Discrepancy Units

FBA17ZC773FQ May 27, 2024 108

FBA17SYJN6XB Apr 14, 2024 55

Firstly my concern is regarding two shipments FBA17ZC773FQ and FBA17SYJN6XB , both have big discrepancies, collectively it's a discrepancy of 163 units and the total loss including the net profit is more than $5,000.

Now we are trying to reach Amazon Support Team on this serious issue, but this case has not been handled in the right manner.

Till date we have opened up to 17 cases. some got closed, and some are on no response. When we can call Amazon about the pending cases they say their team will reach us out but they never do.

Here are all the Case IDs, with current status.

CASE ID Status

16115556691 No response

16116570781 No response

15967264551 Closed

16030587311 No response

15881009181 Closed

15843086841 Closed

15791444561 Closed

15675683781 No response

15673264711 No response

15560532971 No response

15520015731 No response

15424078111 Closed

15424048281 Closed

15385787111 Closed

15385930251 No response

15348542171 Closed

15124668671 Closed

Out of 17 cases 9 cases were closed with out any conclusion. and the remaining are still in pending, It's frustrating to see that Amazon has not reimbursed the lost shipment in the past 6 months now almost now. Still 8 cases are looking for a response from Amazon.

My concern is Amazon is neglecting proofs for the inventory we are provided them, At first they asked us about the proof of delivery , packing slips, BOL and packing slip for both these shipments, FBA17ZC773FQ and FBA17SYJN6XB, then in order to justify that those invoices belong to this shipment you asked us for the proof of delivery, invoices, and packing slips for the shipment FBA17SGRNQLQ.

We provided you that as well, and by the way this shipment FBA17SGRNQLQ was also lost by Amazon and we got reimbursement for this one. Like this case is similar as the the other 2, because the product is also same as the product SKU involved in all three shipments is same.

Please review the pending cases, see the proofs and documents, we have provided for the inventory we shipped. Everything is clear, but the Amazon team is not assisting to get my money back.

We need our units back and please issue us a reimbursement, as we cannot bare this loss due to your fault, and if you cannot locate them we need reimbursement. As this is your mistake. Please escalate this matter it has already taken some of our costly hours.

Thanks & Regards

Ecofission - Fissionem

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Seller_ww5gkPJboXQwU
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its quite frustrating that amazon has automated systems in place without anyone to be able to override them when something is tagged wrongfully

im now referring to this error below for sending more inventory

"Units of this ASIN had pending Long-Term Storage Fee charges and were removed before the LTSF charge. Your ability to send in more units of this ASIN has been limited."

amazon built their policy as follows long term storage fees + removal order = block asin from sending more inventory

that sounds pretty simply doesn't it? there is logic to it but only if someone created a removal order for that purpose, an item stopped selling or too much stock and you created a removal order to avoid those fees

do you know some people can create a removal for other reasons? well how about if i have 100 units with some long term storage fees and i removal 1 unit, does that sound like im trying to avoid fees?

do you know removal orders can be used to check samples of stock? if i can get a complaint about a product i order 1 unit to see if the complaint is valid

removal orders is simply a way for me to receive my stock back that i own instead of ordering them from another buying account and pay extra fees

why would a removal order block me from sending more inventory

now if i discovered bad stock at the fulfillment centers i can create a disposal order to dispose of them but when i get new stock why would i be restricted from sending more?

i know for myself and im sure for others as well, small amounts of long term storage fees are not issue and i dont ever remove inventory for that purpose

this is flawed, its hurting especially in the holiday season when i need to replenish and on time

creating cases with support does not help, they reply with the template they have for this topic and thats all

i would like people to chime in if they have the same issue and if someone from amazon can help with this error that makes no sense

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Seller_c4SC6eHH7Jtmfin New Seller Community group
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Compliance safety
by Seller_c4SC6eHH7Jtmf

discussion.HEllo! please I received message for compliance requirements for my product and they say I need compliance safety for children because my product contain button . It is backpack for adults with zipper. I checked my list and I put age range adults. Please can someone help me ? I don't understand what I need to give and where can find it . Please I need help .caseID=16633963241

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Seller_yakoksPbLCztD
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Clarity on expiration dates
by Seller_yakoksPbLCztD
Amazon replied

Hello,

Could someone please provide clarity on when products with expiration dates need to arrive at the fulfillment center? On seller central, they use the example below stating that the product needs to arrive 90 days before the product expiration.....

"At the time of check-in at Amazon fulfillment center, all products must have a remaining shelf life that allows sufficient time for the product to be consumed in full, plus an additional 90 days. For example, a bottle of supplements with 240 daily servings must have a remaining shelf life of 240 days and an additional 90 days, which makes 330 days."

However, in the table right after that it says that supplements need to arrive 900 days at the fulfillment center before the expiration. If they used the same product as their example above that had 240 daily servings, then wouldn't that mean that the product needs to arrive at the fulfilment center 1140 days before the expiration instead of the 330 days that is used in their example?

I am using the information in the link below for reference...

https://sellercentral.amazon.com/help/hub/reference/G201003420?mons_sel_dir_mcid=amzn1.merchant.d.AAH7GAVJSQQXXYMIEELQQGICO4FA&mons_sel_mkid=ATVPDKIKX0DER&mons_sel_dir_paid=amzn1.pa.d.ABYFK7S6DLKPENDQSED5YA4UFL5A&ignore_selection_changed=true

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Seller_Sg1xfAfy0yM9a
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Issues with inventory input
by Seller_Sg1xfAfy0yM9a
Amazon replied

Hello all,

Since the software update to the newer version of seller central my storefront has had numerous issues with inputting inventory using the barcodes. For us, we use handheld scanners to input the barcode and plug it into the area which formerly was seamless. Scan the product, barcode uploads, update inventory quantity, save and move onto the next product.

Now, since the version update, anytime I try to scan a product it will only load 11 of the standard 12 barcode digits. This then leaves the last digit to have to be manually added. It sounds trivial, it's one digit right, so what? Look at the barcode and add it in. However, for us having a storefront with 10k+ products the ease of just scanning then updating quantity and saving the new data has now become several additional seconds per product to update things.

Formerly before the update this was so seamless. Now, it's several added hours on the work week just to do our bi-weekly inventory update.

Has anyone else come across this issue?

Have you been able to solve it?

I've bought new scanners, updated my computer software on all of our devices, cleared caches, cookies, you name it I've tried it. It's been two months now trying to brainstorm and solve this believing it to be on my own end but to no avail and after purchasing new scanners and realizing on my other seller platforms it inputs all 12 digits upon scan it has to be a glitch within the newer version.

My call to action for fellow amazonian sellers, if you will help me escalate this is to copy and past the following into the feedback tab bar shown at the bottom of the screen to help escalate this for the software development team to work on.

"When inputting the barcode into the newer version of seller central using a handheld scanner on the inventory sheet to update inventory for my storefront the 12th digit of the UPC deletes itself and has to be input manually. This slows down inventory updates exponentially. The former version of seller central did not have this technical issue."

THANK YOU ALL AND HAPPY SELLING!

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