It has been 6-month of painful back and fore with Amazon and many cases filed. This original issue that I noticed back in April (when the new FY24 free get rolled back) is still not fixed. The software bug remains on my account. That is week-by-week, Amazon reports that I have 312 Excess units and deduct my IPI score because of that. Even though my historical Excess unit is 0% week-by-week. My Inventory dashboard showed 0 Excess unit. My FBA dashboard show 0 unit > 60 days.
I can't believe how hard is it to get this issue acknowledged as a software bug with an ETA for an actual software fix. Amazon reps have given me a lot of run around. In a few cases, Amazon reps pointed me to ASIN that don't add up to this 312 unit. In other cases, Amazon reps even acknowledged that they could not find any excess unit in my account and tried to escalate to the internal team for further investigation. Every cases, I was told to wait for 2 more weeks then check back. I waited for many many 2-week period, by now, it's been more than 6 months straight. In the meanwhile, even though I'm maintaining 0 excess unit, Amazon still wrongly report 312 non-existing excess unit. This error has caused my IPI score to decline week by week continuously.
For the next Amazon rep that looks at this thread, the latest case number is 16857808651.
I will attached an update snapshot of my IPI dashboard. As you can see, in the previous forum post, back in week-34 of 2024, the Excess unit is 312, even though excess percentage is 0%. Today, we're in week-50 of year 2024, the Excess unit is still 312 (it has been frozen at this exact value since April), even though the excess percentage is still 0%.
Previous thread reporting this same issue https://sellercentral.amazon.com/seller-forums/discussions/t/19ce7145-7e31-4e53-ad18-40648e6c9bf7?postId=19ce7145-7e31-4e53-ad18-40648e6c9bf7