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Seller_l3eCP9f1PtJXC
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Hello sellers!

As we gear up for the biggest shopping event of the year - Prime Day 2025 - it's vital to have inventory management processes dialed in to maximize potential sales. To help, we've compiled some best practices you can incorporate into your inventory management process to make the most of the upcoming event.

Core best practices:

1. Send Shipments Early - To get your products Prime badge-ready in time for Prime Day, make sure your FBA inventory arrives at Amazon's fulfillment centers by the following dates:

  • June 9, 2025 for shipments using "minimal shipment splits"
  • June 18, 2025 for shipments using "Amazon-optimized shipment splits"

Be proactive in booking your carrier service well in advance to avoid any transit delays. And if you're using the Amazon Partnered Carrier program, be sure to provide accurate estimated delivery date ranges so Amazon can prepare to receive your inventory efficiently.

2. Follow Shipment Guidelines - When creating FBA shipments, be sure all information you enter is accurate, like number of units in each box, total number of boxes, and total weight.

  • Provide information on what’s inside each box during shipment creation, through Send to Amazon. If you omit this information, it can disqualify your shipment from auto-receiving and incur a manual processing fee.
  • Consider Using the FBA Prep Service to make sure your products are packaged properly for shipping to our fulfillment centers. The right packaging and prep helps to avoid delays and keep your products protected.
  • For heavy items, attach a “Team Lift” or “Mechanical Lift” label to the boxes to help ensure safe handling and receiving in our fulfillment center. For more information on this process, go to Shipping and routing requirements.

3. Best practices for successful Prime Day shipments to maximize the benefits of placement options:

  • Choose Amazon-optimized shipment splits when you create new shipments to help us spread out your inventory and receive a lower inbound placement service fee. For small-parcel deliveries, the Box-Level Inventory Placement program makes multi-destination shipping plans easier.
  • Make sure to give carriers the right destination addresses of your shipments. We start to prepare to receive your inventory when you create a shipping plan, and when shipments are sent to the wrong place, or sent as incomplete shipments, it can cause delays. See our policies for details on deleted, misrouted, and incomplete shipments and learn more about inbound defect fees.
  • Provide tracking information like carrier name and shipping method in the tracking details section of your Send to Amazon workflow. This helps us plan and receive your inventory faster, which minimizes delays and makes in-transit inventory available sooner for sale to customers.
  • Use the Amazon Partnered Carrier Program or Amazon Freight for small-parcel, less-than-truckload, and full-truckload shipments. If you use these programs, we can work directly with the partner carrier to redirect freight after destinations are assigned to help you avoid longer receive times.
  • Don’t limit your appointments to mid-day appointments. Book inbound appointments during off-peak hours and weekends when fulfillment centers have lower demand for delivery appointments. This reduces wait times and helps ensure faster processing.
  • Provide accurate box content information to avoid manual processing fees and delays. Include detailed product identifiers and quantities for each box.

4. Plan & Manage Your Inventory - Amazon provides some key tools to help you stay on top of your storage capacity leading up to Prime Day:

Take advantage of these tools to ensure you have the right inventory levels to meet customer demand during the big event.

5. Maintain Healthy Inventory Levels Using Amazon's Minimum Inventory Level tool - you can proactively monitor your FBA inventory levels, identify low stock and excess inventory, and get recommendations on replenishment quantities and ship-by dates.

  • Aim to keep at least 28 days of inventory on hand for each ASIN, and consider using AWD's auto-replenishment feature to simplify the process.
  • Go to FBA Inventory to check the recommended minimum levels for your ASINs. Navigate to the Inventory health status and recommendation column.
  • Download the FBA inventory report for detailed information.
  • For new ASINs or products without recommendations, aim to keep at least 28 days of inventory based on historical demand.
  • Consider using AWD auto-replenishment to FBA for easier stock management.

Be sure to dive into these best practices, and all the helpful content discussed in the Prime Day readiness playbook, and let us know what questions you may have, we are here to help!

Best regards,

Danny

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Nike gated after years of selling
by Seller_ECBKWSJR9z9Lq

I believe tomorrow, 4/24, is the final day for those of us who received the email from Amazon regarding Nike restrictions. The email mentioned that we now need a Letter of Authorization (LoA) from Nike in order to continue selling their products. Has anyone not received this email or figured out how to get ungated again using an invoice for 100 units? Thanks in advance!

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📝【Suggested Title】

Need Help Understanding FBA Return Process (Used Camera / New Seller)

📄【Post Body】

Hi everyone,

I'm a new FBA seller and recently received two return cases involving used cameras. I'm a bit confused about how the FBA return process works and would really appreciate your guidance.

Here’s what’s happening:

📦 Case 1

Used camera (FBA fulfillment)

The return status in the Returns Report shows: “Returned to inventory”

However, when I check my inventory, all quantities are still zero — it doesn’t show as available or reserved

→ Is the item being checked at the fulfillment center? Or is something wrong with the return process?

📦 Case 2

Another used camera (also FBA)

Not listed in the Returns Report

But in the FBA returns section, it shows: “Reason: Item not received”

The order was refunded, but I’m not sure what happens next

→ Will Amazon reimburse me in this case? Or should I take any action?

Since I'm just getting started as a seller, I’d really appreciate any advice on:

What I should do now

How FBA typically handles these kinds of returns/refunds

How long it takes for returned items to reappear in inventory (if applicable)

Thanks in advance for your support and guidance!

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Seller_AevRDAS2VPADY
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Reserved Inventory disappeared
by Seller_AevRDAS2VPADY
Amazon replied

Seller support refuses to escalate this or keep an opened case.

This shipment for this inventory had no defects. Every item was located and received. It was stuck in "reserved/transfer status for a month and today I login and its gone.

Can someone help?

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Seller_2FeAIWkPw9ubc
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I'm seeing a strange issue with one of my FBA SKUs

>The SKU is active and shows 478 units available in FBA under Manage FBA Inventory. However, when I generate the Inventory Ledger report (both Summary and Detailed view), using all date ranges and filtering by SKU/FNSKU, the item is completely missing from the report.

  • It is not a new SKU.
  • The listing is active and not stranded.
  • No filtering combination (date range, disposition, FC, etc.) pulls it up.
  • The item has no inbound or unfulfillable inventory, and no recent transfers.

I've confirmed this isn’t a filter issue — it seems like either a reporting sync problem or some internal error where the ledger is not capturing this SKU's data.

Seller Support has been unhelpful in getting this resolved.

Has anyone else experienced this? Any known fixes or is this something I need to escalate directly to support? Appreciate any insights!

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Seller_If0zKJ2dYkjTj
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Amazon replied

I listed a product on Amazon inventory and FNSKU labeled it for shipment.when I tried to create a shipment plan , then I saw error that my product requires approval. I clicked to proceed with the next steps, but the following message appeared: 'Your listing may require additional steps to reactivate that are not currently displayed on this page.'then I talked with customer service they told me delete your current listing then after 24 hours try same product with same ASIN for re listing but I am trying for relisting,now still I can see "apply to sale"option whenever I click on that it’s say your account doesn’t qualify to sell this product, I have authorization letter and invoice. please anyone help

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Internal Error Downloading Reports
by Seller_rhkAXolsDja5a
Amazon replied

I have fulfillment reports (built using the custom report builder) that I pull daily; however, the last few days, I am unable to download the reports. Amazon allows me to generate the reports, but when I click download, I am hit with an internal error message which is attached below. I have a case open but have not received a resolution yet.

Case ID: 17699984291

Anyone else encounter this issue or if any mods can jump in and escalate further that would be greatly appreciated.

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Now that Amazon requires an invoice from a supplier showing purchase of at least 100 items to get approval to sell Scholastic, Marvel, Universal, etc, how do sellers like Goodwill get approved to sell their single copies of used books? We know that Goodwill gets their books from donations, so they do not have invoices for them. How do they get around the 100 item purchase invoices? or 10 items for other publishers? And why does Amazon require invoices for used books, when it goes against the Supreme Court ruling of the First Sale Doctrine that permits people to resell their used books?

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After a year of trying, I was able to forward the issue from the thread below to another team (product quality escalation) to take a look at it. However, the case has been pending amazon actions since early Jan with no response. If any of the mods here could help follow up would be appreciated. the case ID is 16889450581.

https://sellercentral.amazon.com/seller-forums/discussions/t/dca5f7ae-bbc4-4b74-8dbf-77f084336440?postId=dca5f7ae-bbc4-4b74-8dbf-77f084336440

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Hi everyone, I’m reaching out for help or insight from anyone who has experienced a similar situation.

About 2 months ago, I reported that Amazon lost 254 units across 3 FNSKUs in FBA shipment FBA18T0KFDXW (case ID: 17309253051), worth approximately $7,000 in total. Support has acknowledged receiving the units (confirmed via investigation), but the items were flagged as “unexpected FNSKUs,” and they are now telling me they can’t recover or reimburse the inventory.

This is despite Amazon relabeling part of the same shipment — all under the same ASIN — confirming receipt of all the boxes. I am not asking for anything unreasonable — either relabeling and reconciliation of inventory, or reimbursement for lost units per Amazon’s FBA Reimbursement Policy.

So far, support has been unresponsive or simply keeps saying “we are still investigating” with no meaningful resolution.

Has anyone successfully resolved a similar case where Amazon received the inventory but marked it mismatched?

Did escalation through BBB, Jeff’s email, or arbitration help?

Would really appreciate guidance, ideas, or even escalation contacts that worked for you. Thank you in advance!

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Hi, would you be able to take a moment to help me out with Case ID 17631798431?

We have been instructed by Amazon to open this discussion because we are wrongfully being "denied" Ungating in the brand in question with a standard "lms check" message.

Kindly note that we have been selling on Amazon for 5+ years, have 99% lifetime feedback, have 8+ figures in sales, have premium supply sources, have very few returns, have great metrics across the board, etc. However, we keep getting declined by what is seemingly a bot, and we're getting the same "lms check" message.

We keep providing new documents for Ungating (invoice for the purchase of the goods from a highly regarded supplier, invoice from our supplier's supplier (they buy directly from the brand), screenshots of email exchanges with the supplier where we placed our order, screenshot of the wire payment for the goods, pictures of the delivery truck delivering the goods, pictures of the goods in our warehouse and in our hands, etc.) but we initially received a denial talking about a pro forma invoice or something of that nature (it's not a pro forma. We've paid for the goods and submitted document after afterment as mentioned above). And then we received the lms check over and over as well ever since. Can you kindly have a look and ask the team to provide Ungating? Our sources and our documents are as good as they come. Thanks!

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