📝【Suggested Title】
Need Help Understanding FBA Return Process (Used Camera / New Seller)
📄【Post Body】
Hi everyone,
I'm a new FBA seller and recently received two return cases involving used cameras. I'm a bit confused about how the FBA return process works and would really appreciate your guidance.
Here’s what’s happening:
📦 Case 1
Used camera (FBA fulfillment)
The return status in the Returns Report shows: “Returned to inventory”
However, when I check my inventory, all quantities are still zero — it doesn’t show as available or reserved
→ Is the item being checked at the fulfillment center? Or is something wrong with the return process?
📦 Case 2
Another used camera (also FBA)
Not listed in the Returns Report
But in the FBA returns section, it shows: “Reason: Item not received”
The order was refunded, but I’m not sure what happens next
→ Will Amazon reimburse me in this case? Or should I take any action?
Since I'm just getting started as a seller, I’d really appreciate any advice on:
What I should do now
How FBA typically handles these kinds of returns/refunds
How long it takes for returned items to reappear in inventory (if applicable)
Thanks in advance for your support and guidance!