Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
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    Seller_8cIsVssvO29X6
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    No sales in a week!
    by Seller_8cIsVssvO29X6

    What is going on? Normally about 10 sales per week - none for 7 days now. Worst week in 15 years of selling books and magazines on Amazon. Isn't anyone reading?

    19 votes
    0 votes
    2.2K views
    40 replies
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    Seller_a3dZIXYofzccZ
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    book sales down 85%
    by Seller_a3dZIXYofzccZ

    My book sales are down 85% from last year. Anyone else experiencing the same?

    12 votes
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    767 views
    14 replies
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    Seller_BRN9Cp2UOWr1N
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    FBA Replenishment Restrictions
    by Seller_BRN9Cp2UOWr1N

    We typically try to have 9 weeks of inventory at FBA at any given time. Recently our storage capacity has been greatly reduced (like most sellers from what I understand). In addition to this, Amazon won't let us send certain skus to FBA because they are saying that we already have too many units there. Amazon doesn't know when we are going to run a sale, they don't know what we are going to do for Prime day and I greatly fear that they don't understand the seasonality of our catalog. I know that we can use AWD but we have our own warehouse so it would be like paying twice to have a warehouse send our items to FBA. Is anyone else experiencing this and is there anything we can do to get around it?

    7 votes
    0 votes
    521 views
    14 replies
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    Seller_6Rhbz1QW4fk5D
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    High Days of Supply is ruining sales
    by Seller_6Rhbz1QW4fk5D
    Amazon replied

    For example, I have an item selling 17 units in a week, currently just 6 units left in stock, and when I go to ship just 12 more units, the site says: "You have high days of supply for this SKU in our fulfillment centers. Remove this SKU from the shipment. For more information, go to Managing FBA product level shipment restrictions. Consider alternative low cost warehousing and storage solutions such as Amazon Warehousing and Distribution (AWD), subject to available capacity."

    If an item sells 17 units in a week, and only 6 units left in inventory, and it takes three days to reach the FC, how could this item have "high days of supply"?

    There seems to be a huge error here.

    8 votes
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    Seller_ZEqD7Sl2ymwfN
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    I am selling my stock
    by Seller_ZEqD7Sl2ymwfN
    Amazon replied

    I am looking for someone who wants to buy stock from me. I have about 300 units of salt and pepper grinders. I got them removed due to error in barcodes as they are different colours. Good reviews on product but unable to send back as i do not leave in the US.

    1 vote
    24 votes
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    2 replies
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    Seller_qbXUWwyag0ELm
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    Best Seller Rank (Sales Rank) is not showing on some products
    by Seller_qbXUWwyag0ELm
    Amazon replied

    Some products are showing category specific sales rank info only. Previously, products would show both the overall Sales Rank and the category specific sales rank. We sell in the book category only - thus really need the overall sales rank info. Can we look into this?

    I opened a Seller Support case, but as expected, they aren't helpful. Case 17779031211

    Example ASINs

    0521431298

    0553205749

    0752809407

    1620874083

    0256034133

    1413033539

    0324174659

    Can we get a mod to help us investigate this properly?

    2 votes
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    23 replies
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    Seller_PlEIlmleZSn96
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    Reimbursement declined! Give me a minute I'l find the reason why. HELP HELP HELP HELP HELP
    by Seller_PlEIlmleZSn96
    Amazon replied

    Hello! Need HELP HELP HELP HELP!

    1) 14 items from Partner Carrier shipment FBA18VWVMGL2 were damaged (Distributor Damaged). This shipment contained 100 items over 50 lb each. Every SINGLE ITEM WAS PACKED IN ONE BOX and marked with "Team Lift" warning as shipping policy requires.

    2) At first support approved reimbursement but than declined due to shipping policy violation. They said that shipment contained boxes over 50 lb. They said: "Please note that, as per SPD shipping guidelines, these units are ineligible for reimbursement due to exceeding the policy weight limit of over 50 lb/22.5 kg."

    3) But shipping policy clearly says the following:

    • Boxes must not exceed the standard weight limit of 22.5 kg, UNLESS they contain ONE SINGLE item that exceeds 22.5 kg.

    o For a single item that exceeds 22.5 kg, attach a label that clearly indicates Team Lift on the top and sides of the box.

    o For a single item that exceeds 45 kg, attach a label that clearly indicates Mechanical Lift on the top and sides of the box.

    4) After support agreed that it is ok to ship boxes greater than 50 lb if it only one single heavy item inside. So they said boxes were not marked with Team Lift warning but it was and I send them several pictures of the boxes. And guess what? They again declined reimbursement due to weight problems))))))))))

    My shipment falls under this exception specified in the shipping policy (UNLESS they contain ONE SINGLE item that exceeds 22.5 kg) because EVERY SINGLE ITEM IN THIS SHIPMENT PACKED IN ONE BOX and this box exceeds 50 lb. So I belive that I did not violate shipping policy. All boxes were marked with Team Lift warning!

    Please check up my cases and find that support specialists do not understand Amazon policy. They just decline reimbursement. Here are all references you may need:

    Case id's:

    17747925561

    17751070251

    Shipment id :

    FBA18VWVMGL2

    Reference id's

    20064721061594

    20064721061591

    20064721061588

    20064721061585

    20064625148705

    20064625148702

    20064625148699

    20064625148696

    20064625148696

    20064625148690

    20064625148687

    20064625148684

    20064625148681

    20064625148678

    #Danny_Amazon

    5 votes
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    358 views
    2 replies
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