Hello Amazon Moderators,
I am requesting assistance with a concerning Amazon Vine enrollment issue and would greatly appreciate an internal review.
We enrolled 30 units of our product in Vine, and all 30 units were claimed/delivered. It has now been approximately 40 days since the last Vine unit was delivered, yet we have received only 18 reviews/ratings. This means that **12 out of 30 Vine units have still resulted in no review at all.**
We fully understand that Vine Voices are not required to review every product they receive, that 30/30 reviews are not guaranteed, and that there is no strict review deadline. Our concern is not about misunderstanding the Vine policy.
However, receiving reviews from only around 60% of the distributed units after this amount of time is extremely concerning to us. We know many sellers who have recently participated in Vine, including several sellers in the same or similar category, and we have never personally encountered such a low completion rate. For this reason, we genuinely wonder whether there could be a technical, moderation, enrollment, or system-related issue affecting our Vine enrollment.
This has had a serious impact on our product launch. Our product sells for approximately $65 and has a significant unit cost, so providing 30 units to Vine represented a substantial investment for our business. Reviews were an important part of our launch strategy, and remaining at only 18 reviews has significantly affected our progress, competitiveness, and advertising performance.
We have already contacted Seller Support, but unfortunately we were told that there is no separate escalation process available.
**Case ID: 21591851231**
We are not asking Amazon to force Vine Voices to leave positive reviews or to influence the content of any review. We are simply asking Amazon to investigate this situation and, if permitted under Vine policies, consider an appropriate solution.
For example, could Vine Voices who still have not reviewed the product be sent a neutral reminder that the item is still awaiting feedback? Alternatively, if certain Vine Voices no longer intend to review the product, could there be a mechanism for those units to be returned or otherwise made available to other Vine participants? These are only suggestions — we understand that Amazon is in the best position to determine the appropriate solution.
What concerns us most is that **12 out of 30 recipients have provided no review after approximately 40 days.** Based on our experience and what we have observed from many other Vine enrollments, this appears highly unusual and deserves further investigation.
Could an Amazon moderator please review Case ID **21591851231** and, if possible, escalate this matter to the appropriate Vine/internal team for a deeper review?
Thank you for taking the time to look into this. This situation is extremely important for our product launch and our business.Kind Regards...