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The wait is over! Our Seller Forums Product Spotlight is here! 🎉 We're inviting sellers of all experience levels to take part in our Forums sweepstakes by trying Seller Assistant and sharing their experience. Your feedback could not only help us improve the tool but also help a fellow seller discover something new.

Here are a few things you can ask Seller Assistant:

  • "Help me review my account health."
  • "I'm trying to sell in [category]. What are the selling requirements and approval steps I need to complete?"
  • "Can you review my listing and make recommendations in bullet points?"

How to participate:

  1. Start exploring Seller Assistant or find it in Seller Central by selecting the ✨ AI icon in your search bar.
  2. Try one of the prompts above (or explore on your own!).
  3. Reply to this post sharing what you tried, what worked well, or what you'd improve.

Want to show us how it went? Drop a screenshot of your conversation using the image icon (📷) in the reply box. Supported formats: JPG or PNG, up to 4MB.

10 winners will be randomly selected to receive a $100 Amazon gift card.

We're accepting responses on this thread only from now until 08/17. We will notify the potential prize winners via their Seller Central account and post the winner's usernames on Forums. NO PURCHASE NECESSARY. Limit one entry per person. See Official Rules for details.

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12 votes
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Hi sellers! Welcome back to Grow & Tell 🌱 - our conversation starter series here in the Grow Your Business category. No pressure, no right or wrong answers, just a chance to connect and share perspectives. 🙌

Here's your next question...

❓ If you could fix one thing about your daily selling workflow, what would it be?

Take a look at the answers below - if you have tips or suggestions of your own, we'd love to hear them!

6 votes
2 votes
263 views
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Hi Amazon Moderators,

I am a 10-year US seller with an Account Health Rating above 900 and 7-figure annual revenue. I am currently stuck in a verification deadlock caused by a system bot, and I need your help to escalate this to a Senior Manager.

Here is the background of my case:

1. The Core Issue:

My account was registered as an Individual, but I operate as a legitimate company (same legal representative). When I submitted my valid Business License for the INFORM Act verification, the bot locked my account due to a "Business Type Mismatch." The front-end upload window is now permanently blocked.

2. My Evidence (Stored in Case IDs below):

Bank Account Proof (Case 21557024731): I successfully switched my deposit method to a corporate WorldFirst account. Amazon has already made a 0.01 USD test deposit, confirming that the system acknowledges my company's banking entity.

Historical Compliance (Case 15128922611): I have a 2024 official Amazon CS email (Case 15128922611) where the representative explicitly approved using a "Business License (if applicable)". I successfully passed the verification following those instructions last year.

3. My Communication with Support:

Case 21487028091: I initially contacted Jeffrey from Account Health Support, who guided me towards the current process.

Case 21488175211: I was escalated to Senior Specialist Terence. He confirmed he submitted my case to the SIV team for internal data correction and promised to call me back on Aug 10th. However, he never called, and the case was auto-closed by the bot with the standard rejection email.

Case 21557024731: I opened this new case last night (Aug 10th), specifically requesting Senior Manager review and attaching all my proof. However, the working day has ended, and I haven't received a manual reply yet.

My Request:

I am not asking for an exception. I am asking for a manual review of my historical compliance record (2024 Case 15128922611) to fix this internal data mismatch. The bot is ignoring my evidence; only a human can see the truth.

Could an Admin please look into Case 21557024731 and verify the attachments I uploaded there? I have provided legal, transparent, and valid documents. I am willing to cooperate fully and provide anything else needed. Please help me break this loop before my account gets deactivated.

Thank you for your attention.

7 votes
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6 replies
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Shipstation Amazon Buy Shipping Issue
by Seller_jU8OqMtibpQmi
Amazon replied

Hello

We are experiencing i unique issue here when shopping for Labels using Amazon Buy Shipping via Shipstation.

The issue is that Amazon Buy Shipping is returning shipping options that don't meet the delivery by date.

On Amazon directly, these options are not coming up, it is only happening on Shipstation.

Is this a known issue? It started yesterday.

6 votes
0 votes
105 views
29 replies
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Amazon is deducting retroactive shipping adjustments without providing proof — other sellers need to review their accounts

I want to make other Amazon sellers aware of a serious issue we are currently experiencing with Amazon Buy Shipping and retroactive USPS shipping adjustments.

Amazon has been deducting money from our seller account for shipments that were completed months ago, claiming that USPS later determined that additional postage was owed.

The problem is simple: Amazon is taking the money, but so far has not provided us with actual USPS documentation proving that USPS requested these specific adjustments.

We have repeatedly asked Amazon to provide, for each charge:

The Order ID and USPS tracking number.

The original postage amount.

The amount of the adjustment.

The original package weight and dimensions.

The weight and dimensions allegedly measured by USPS.

The specific reason for the adjustment.

The date USPS supposedly reported the discrepancy.

The actual USPS APV, carrier record, transaction record, or other documentation proving that USPS assessed the charge.

Instead, sellers are often given generic explanations about how shipping adjustments work.

That is not evidence.

If Amazon removes money from a seller's account and claims that the carrier requested the charge, Amazon should be able to produce documentation from that carrier supporting the deduction.

These are not small amounts. When adjustments from multiple shipments are suddenly deducted months later, they can add up to hundreds or even thousands of dollars, directly affecting a seller's cash flow and ability to operate.

What is especially concerning is the lack of transparency.

We purchase shipping through Amazon Buy Shipping based on the rate, weight, and dimensions accepted by the system at the time of shipment. Months later, Amazon can debit the account with a shipping adjustment, while the seller is left trying to prove that the charge is incorrect without being given the underlying evidence that supposedly created the charge in the first place.

How is a seller supposed to dispute an adjustment when Amazon will not provide the carrier documentation behind it?

Amazon should not be allowed to simply say, “USPS made the adjustment,” deduct the money, and consider the matter resolved.

We are asking Amazon to provide full documentation for every disputed adjustment. If Amazon cannot demonstrate that USPS actually assessed a particular charge, then that money should be returned to the seller.

I strongly encourage every seller using Amazon Buy Shipping to review their transaction history, shipping adjustments, and older USPS shipments carefully.

Check whether Amazon has charged you retroactively for shipments from previous months.

If this has happened to you as well, please share your experience here.

Sellers deserve transparency, documentation, and accountability when money is removed from their accounts.

A deduction should never be considered justified simply because Amazon says it is.

Amazon: show us the USPS evidence behind these charges.

3 votes
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36 views
13 replies
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I am requesting assistance from an Amazon Community Manager regarding a critical appeal loop affecting my secondary Amazon seller account.

My account was flagged for inauthentic inventory on a listing for the N64 game 007 GoldenEye. Every unit of my inventory is 100% authentic. I have submitted comprehensive documentation, including original order confirmations, shipping records, and matching bank statements. However, my appeals are repeatedly rejected via automated responses citing a lack of 'wholesaler or distributor invoices.'

The Critical Logical Issue:

• These games are 25+ year-old out-of-production vintage items.

• There are no authorized wholesale distributors for legacy N64 media.

• Any supplier claiming to act as a wholesale distributor for factory-new vintage N64 cartridges today is, by definition, dealing in counterfeit goods. Genuine inventory relies entirely on secondary market sourcing.

I have now received notices indicating that Amazon intends to dispose of over $10,000 worth of authentic vintage inventory.

While I am actively preparing formal legal and arbitration documentation to protect these assets, I would prefer to resolve this internally through proper review. Could a Community Manager please escalate this thread so I can provide the affected secondary account credentials securely?

1 vote
0 votes
32 views
11 replies
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UPC Removed From a 10-Year-Old Listing
by Seller_q19IEWXCmwL4V

We have a product listing with approximately 10 years of sales history, and the UPC has suddenly been removed from the listing.

The UPC/product ID field is now locked, so we cannot add the original UPC back ourselves. Seller Support has also told us that they do not have access to make changes to this field.

Their proposed solution is for us to delete the existing listing and create a new listing.

How does this make sense?

This is an established ASIN with 10 years of sales history. Deleting and recreating the listing risks disrupting the product's history, ranking, reviews, FBA inventory, advertising, and overall listing performance, all because a UPC that was associated with the product for years has disappeared.

Why doesn't Amazon have an internal process to restore the UPC to an established ASIN after verifying the UPC ownership and product information?

More importantly, what benefit is there to Amazon or the customer in forcing a seller to potentially ruin a 10-year-old listing just to correct a product ID field?

Has anyone experienced this and found a way to get the UPC restored without deleting and recreating the listing? If any Amazon Community Manager can escalate this to the appropriate catalog team, I would appreciate the assistance.

Case id: 21627689861

1 vote
0 votes
13 views
5 replies
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Dear Community Managers and fellow sellers,

I need help with a technical/system issue that has left my account in limbo.

My store: Jmtalysion

ASIN in question: B0GY9L1NMC

Case ID: 21340329531

My account was deactivated on June 24, 2026 due to an Intellectual Property complaint regarding ASIN B0GY9L1NMC. Since then, I have submitted 12 appeals through the standard "Submit new information" button in Account Health, but kept getting generic template responses.

On July 28, 2026, I submitted Case ID: 21340329531 requesting manual intervention. This Case remained pending for 14 full days and was automatically marked as "Answered" on August 11, 2026 – but I received NO actual response, NO email, and NO guidance.

Now, the violation for ASIN B0GY9L1NMC is no longer listed on my Account Health dashboard (policy categories show 0), and individual "Appeal" or "View Appeal" buttons are missing. The only option visible is the "Submit new information" button at the top.

I have submitted my 12th appeal on August 11, 2026 at 11:37 PM CST through the "Submit new information" button, but received the exact same template rejection again.

I am not asking for community legal advice. I am asking: How do I get this Case in front of a human reviewer when the appeal button is missing and my 14-day Case was marked "Answered" with no response?

I have airtight evidence (government-verified VAT invoice, 1688 supply chain, USPTO search log showing no trademark in Class 028) that proves this was a backend keyword typo ("Squeeze" misspelled as "Squeeezy") on a generic unbranded product.

Any guidance from community managers or experienced sellers would be greatly appreciated.

Thank you,

Tang Xiaojia

Legal Representative of Jmtalysion

@Seller_dQovmyDrC13de I see you helping other sellers in this forum. Could you please take a look at my case when you have a moment? Thank you.

1 vote
0 votes
66 views
8 replies
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