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Hi Sellers,

We wanted to highlight some recently refreshed Seller University modules about FBA inventory planning and best practices:

  • Intro to the FBA Inventory page: Gain knowledge of the ‘FBA inventory’ page in Seller Central to help manage excess or aged inventory, as well as metrics to improve overall inventory health.
  • Manage your FBA Inventory: Learn how to use the ‘Inventory Amazon Fulfills’ page in Seller Central to maintain the FBA inventory you’ve shipped to Amazon fulfillment centers.
  • Intro to Send to Amazon: Understand the benefits of FBA’s new shipment-creation workflow, Send to Amazon, and find out when you should try it.
  • Send to Amazon – Step 2: Confirm shipping: Get step-by-step instructions for Step 2 of the Send to Amazon workflow. Learn how to review shipment details for the FBA inventory you chose to send in Step 1. Then find out how to confirm those details by setting your Ship date and choosing small parcel or pallet as your Shipping mode.
  • Intro to the Inventory Performance Index (IPI): Learn about the IPI score, which measures how well you avoid excess FBA inventory and keep your high-demand FBA products in stock. In this video, you’ll learn where to find your IPI score and our tips for improving your score.

Other helpful FBA resources that have been refreshed:

  • Guide to FBA fulfillment costs and related fees: FBA costs depend on the products you sell and the exact services you use. In this guide, you’ll learn about FBA fulfillment costs, which vary based on product size tiers, shipping weight, and product category; FBA storage costs, which vary based on the daily average volume your inventory occupies in Amazon fulfillment centers; and other FBA costs you may encounter, such as a returns processing fee. Plus, locate additional resources and tips for planning your inventory levels and estimating your fees.
  • Estimate core selling and FBA fees: Learn how to estimate core selling and FBA fees using three tools on Seller Central: the ‘Estimated fee per unit sold’ column on Manage Inventory, the Revenue Calculator, and the Fee Preview report. We also review the Product Fees API available through Selling Partner API (SP-API).

We hope you find these educational modules helpful! If you’d like to highlight any other FBA resources that may have helped you throughout your Amazon selling experience, please feel free to drop those in the replies of this thread.

Please let us know if you have any questions on these refreshed modules. We will work with the proper partner teams to get your questions answered as soon as possible.

Thank you!

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Amazon Retail Contribution
by Seller_6lWLkbSdtuMD9

My products are merged wrongly due to amazon retail contribution we are brand owner for a registered brand and Amazon Retail owns contributions and I am unable to update it. I need to remove this variation structure.

Kindly help me resolve it at earliest possible. Details can be found with case id: 15448741121

@Seller_t9kvdr2yixQej

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Hi everyone,

I’m experiencing significant issues with my Amazon Seller account, and I’m hoping someone here can help or has had a similar experience.

Recently, I returned from a hiatus and attempted to list an item. Although my Seller Central dashboard indicates that the listing is active, it does not appear under the “Other Sellers” tab, and effectively, it seems inactive.

I suspect the root of the problem is my inability to update my vacation settings for the U.S. Despite multiple attempts, I have not been able to change these settings, which might be why my listing is not actually active.

I have opened several support tickets, and each time I receive the same response:

“We have reviewed the documents that you provided and were able to complete your verification process. You can now sign in to Seller Central and start selling on Amazon.”

While the support team claims that my verification process is complete, and I should be able to start selling, the issue persists. I still can’t update my vacation settings, and my listing(s) remains inactive.

I have also noticed the notification “If your listing status remains inactive after you successfully update the vacation settings, your listing might be inactive due to other reasons.” But can’t find the reason.

This situation is incredibly frustrating as it is impacting my ability to sell on the platform. Has anyone else faced this issue? If so, how did you resolve it? Any advice or insights would be greatly appreciated.

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How to work with this portal
by Seller_7GNZbRHAdWoey

Hi everyone,

I don't know how to use this portal, sorry for being noisy but how and where can I learn that?

Best regards.

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Hi all -

I recently listed a new product on Amazon and am having a severe problem with fake negative reviews. The day the product was available I immediately had 2 different buyers purchase it at the exact same time and then proceeded to have no sales for the next few days.

I then received vague and factually incorrect negative reviews from both buyers who subsequently returned the products. One buyer claimed to have been using the product for a "long time" even though they received it the same day and the other buyer posted a picture of my competitors product claiming it didn't work. Neither buyer ever actually received the product which is why I believe the second reviewer had to use a similar looking product.

Additionally, both buyers are brand new accounts and left two negative reviews on the EXACT same products saying the EXACT same thing in the same time period.

I've reached out to Amazon multiple times of which I get the same response which is "report the review" to which nothing actually occurs.

Has anyone had success in getting these sorts of fake reviews removed? I'm not sure what to do next and am close to closing my Amazon account all together as there doesn't appear to be any legitimate solution for this sort of common problem.

-Zach

9 votes
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Nike specifically says on their website that they do not accept applications for resellers on Amazon or eBay. So how are sellers selling Nike Air Jordan's in unbranded listings on Amazon? Examples below:

Jordans

Jordans2

1 vote
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It appears to be more common that customers are reaching out to us directly saying that they haven't received their package.

When we look up their order number and tracking through UPS or USPS it will say that it is delivered. But the customer remains adamant that they haven't received their package. How do you handle these situations?

For what it is worth - we don't usually purchase shipping through Amazon. Most often times we will purchase shipping through PirateShip or UPS directly.

In the past I've submitted claims through UPS or USPS and it's a hit or miss on whether or not they accept it. Frustrating, of course. Hoping to glean some insight from you! What is the appropriate method of handing these situations?

Thanks!

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Account funds frozen
by Seller_MobDuulHgB0BB

My Italian account has been de-activated due to various issues whch basically amount to late deliveries and subsequent bad feedback from some buyers . i am a good seller but cannot help the Italian customs delaying or returning sent products for no particular reason. There is 75 eiros in my account which i cannot get released. Amazon are just holding on to it. Everytime i send an email etc, i get an automated response about what i need to provide to re-activate my account. It seems no human being is involved, and I cant get my money !!! any advice appreciated.....

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Amazon not recognizing my new UPC
by Seller_GvTxrjwpRZeC8

I bought a new UPC a few days ago from GS1, and Amazon won't let me add the product.

It's giving me the error: The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN.

I was told to wait 72 hours, so I did, but still won't work. GS1 has confirmed that the UPC is active and valid.

I have tried listing with a feed file and also listing through the Add products button. I get the same error each time. FBA support has not been helpful. They have no answer.

This is the 12th product of mine, and the last 11 have listed with no issues at all.

Has anyone else experienced this issue?

CASE LOG ID: 15435291641

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My account is deactivate now and how could I convince amazon, I just create my account and my performance page showing me I have associated another account already deactivate but I didn't recognize anyone?

if anyone help me really appreciate.

Thank you

Gurrkhas

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Books not being acepted by Amazon for sale
by Seller_MvrvmRIq1N1Z6

WE have been selling on Amazon since 1998 and have a problem we can't figure out. Every day, we upload books to Amazon and some of the books are not accepted for sale. These are not books that have no ISBN or ASIN; these are not records listed as Inactive because of pricing, or because we have to acquire permission to sell, or that are restricted . These are books that other sellers are selling, often in lesser condition and more expensive. An example- we uploaded a book , used in Very Good condition, with a price of 90.00. There are currently 3 copies listed- 2 listed as Used-Good for around 198.00, and a Used- Very Good copy for (gulp) 622.38. Yet my copy was not accepted. Just wondering if any other book dealers experience this, or if anyone can give us a hint as to why this happens.

13 votes
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