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Asking for assistance from a moderator on case: 15798911591 (Product Restriction Appeal) and case: 15951611431 (Product Description Update)

Case: 15798911591 - I've provided all documentation showing the product is in fact Energy Star compliant along with valid URL's to the Energy Star website. Provided all documentation requested in the appeal. Was denied 3 times.

This was my last and final attempt:

I am writing to appeal the deactivation of our product listing for the Soleusair WS4-06EW-201 room air conditioner (ASIN: B0CXTHHMGW, Amazon FNSKU: X004606BVN) due to alleged false claims concerning its Energy Star rating. This ASIN represents both models WS4-06EW-201 and FBA_WS4-06EW-201 (stocked in Amazon's DCs). I have attached three documents that provide conclusive evidence of our product's Energy Star certification and energy efficiency. Please review the following points:

Energy Star Certification Document (Soleusair_-_WS4-06EW-201-2022-05-19.pdf):

a. Clearly states "ENERGY STAR Certified: Yes"

b. ENERGY STAR Unique ID: 2373520

c. Model Number: WS4-06EW-201

d. Date Certified: 2020-08-14

e. Combined Energy Efficiency Ratio (CEER): 12.1

f. Uses 10.0% less energy than the US Federal Standard

Energy Efficiency Test Report (WS4-06EW TEST REPORT.pdf):

a. Model tested: WS4-06EW-201

b. Combined Energy Efficiency Ratio (CEER): 12.22 BTU/h·W (average of three samples)

c. Exceeds Federal standard of 11.0 BTU/h·W

Energy Guide Label (6K带WIFI能效标签.pdf):

a. Model: WS4-06EW-201

b. Combined Energy Efficiency Ratio: 11.0

c. Estimated Yearly Energy Cost: $47

The Energy Star certification document conclusively proves that our product is Energy Star certified. The test report supports this certification with detailed efficiency data, and the Energy Guide label provides the federally required efficiency information for consumers.

In good faith, and to facilitate a quick resolution of this matter, we have removed any mention of Energy Star from the product detail page (title, description, bullet points, and images). Please note that these changes were made less than 24 hours ago and may not yet be reflected in Amazon's systems.

Case: 15951611431 - In good faith I removed the Energy Star from the PDP. The Product Title has been updated. The Bullets never mentioned Energy Star. The Images have never mentioned Energy Star. I created this case to get the the Product Description updated. The Product Description has been updated and accepted within our catalog but the update has not been recognized (going on 7 days) and updated on the "Live" Amazon PDP page (Maybe because the listing is removed). I not only did this update by editing the PDP but I also uploaded the catalog file. The manual and packaging have never mentioned Energy Star and provided all that documentation. There are no listings on Vendor. We are the Brand Registered owner and "should" be the main contributor for all PDP related information. I reference this case as it was quickly connected to the first and was denied an "Appeal", which I wasn't making.. I was simply trying to get Energy Star removed from the Product Description as I "think" this is the last domino that has to fall in order to get the product re-listed..

Any assistance is appreciated. @Seller_FJwyF3iu5qxUY or any other moderator.. Regards

Hello, You inactive my account, the credit card on file is good, and there is no problem with it.

What do I need to do to active my seller account, and I had the list of products including prices and all info, can you please use this and active my listing?

Thanks

Raw Chocolate Love

Shimon Pinhas

My account status has been deemeed inactive because Amazon, for some odd reason, has signed me up in other countries even though I have NEVER elected or signed up to sell in those countries. It is asking for me to complete credit card verification in other countries even though I've never signed up to sell there.

"We have temporarily given your selling account inactive status. While inactive, your listings will remain active and your disbursements will continue as scheduled. However, you will be temporarily unable to make updates to your listings or account settings. This action does not impact your account health.

Why did this happen?

We have taken this action due to an extended period of inactivity on your account. To protect your business, we have restricted changes to your account until we can verify your identity."

MY US listings are active and I think I can still withdrawal money from there. However, how do I go about fixing this or does it even matter? It is asking for verfication for the european markets but I do not know if this will affect my United states standing?

Please help

What's crazy is every time, (which isn't often), we have attempted to file a SAFE-T claim on a FBM order that the customer either returned a used item or returned the item is in unsellable condition. I, for the record, have never been able to file a SAFE-T claim (3rd year selling). Is this the standard that other sellers are experiencing? I'm not sure why this is in place, when it's impossible to file accordingly.

So frustrating, but I guess it's part of our yearly shrinkage.

Any advice? Any suggestions?

Thank you in advance

We send the item via claim-protected carrier via Amazon Buy Shipping Service. The buyer opened a claim under the "Didn't arrive" reason. Amazon approved it and gave us a point. We appealed and noted that by Amazon policy we should be protected, Amazon should fund the claim and don't count it against our ODR, but it didn't help.

We need a moderator's help to look into this issue. Why does Amazon not follow its own rules?

Order#: 112-6166903-3274607

We opened a case with the Amazon Seller Support Team because the FBA team has disposed some of our inventory without our authorization. They also charged disposal fees for an order that was returned. Our settings for FBA are set to return not dispose. Also, Automated unfulfillable settings are Enabled. Return Schedule: Weekly (on the 8th, 15th, 22nd and 28th). These settings were like this when they disposed our item and they always been this way for many years. we are being denied reimbursement for this order that was disposed without authorization. amazon answer was: "We may dispose of any Unsuitable Unit (and you will be deemed to have consented to our action): immediately if we determine that the Unit creates a safety, health, or liability risk to Amazon, our personnel, or any third party. Hence, there was no disposal order ID as the item was disposed immediately". Not even an order id, just fees? and they simply disposed it? We need help getting reimbursement and to prevent this from happening again in the future, any suggestions?

Hello,

I am currently facing an issue with premium A+ content.

I have read the requirements of Premium a+ content and have 5+ approved projects and brand story is applied on all of the branded ASINs.

However Premium A+ content was not granted on my seller's account and seller support's answer is JUST WAIT..

So I've been waiting and waiting and trying to reach out again and again with no success or progression.

Please help us to activate Premium A+ content just to one brand the we own (MAXI POOL)

Case ID:

15991594931

Thanks in advance!

@Rose_Amazon @CR_Amazon @SEAmod

I have an inquiry from Japan and I do not know how to answer. Also in middle of family emergency so need to do quickly.

Thanks, Judy

Hello guys So i check a brand (Lattafa) and it asked to get ungated this brand, after that i it got ungated and lets me the list this brand product. After that week passed and we received the product to our warehouse , and now we want to list them it says listings not AVAILABLE LIMITATION APPLY. what going on ,