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We constantly have new Amazon FBA sellers joining us here on the Amazon Seller Forums looking to learn from those that have come before them. To that end, we'd love to hear directly from you - our veteran FBA sellers - about the single most important lesson you've learned through your years of experience.

What piece of advice or insight has been absolutely invaluable in helping you navigate the world of FBA selling? What's the one thing you wish you had known when you were first starting out?

Whether it's a tip about product sourcing, inventory management, customer service, or anything else, new FBA sellers have a lot they can from the combined veteran FBA experience we have here on the forums.

Sound off in the comments below!

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8541 Error, Going in circles with Tech "Help"
by Seller_BnVVYb6FZYIJz
Amazon replied

Looking for help with error 8541.

We are the brand owner, we created the ASIN and it is our UPC. There are no other seller that sells our brand product.

One of our items that has been on since 2018 now has error 8541. It says that it conflicts with some random UPC that is not ours and not a product that is even close to ours. We sell electrical cords and the conflicting UPC is a set of drumsticks. It is telling me I can no longer use my manufacture UPC barcode. I opened a case and after a week and going back and forth with no help I closed it and opened another. Still getting no answers how to fix it.

I can not make any changes to the item with this error in place. I am now being told to delete the SKU and create another but not clear at all the right way to do it. I have multiple SKUs made under this UPC. Whenever I try to delete it says it will delete ALL associated SKUs, including the one I have with FBA inventory

Any moderators that can help??? Please! Current open case is 15485810061.

1 vote
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FBA Inbound Shipments REFUSED Shipments From USPS
by Seller_qObgHNOfvlrn5

Out of the 60 units I sent via USPS, only 14 have been accepted without issue. However, 13 units have been REFUSED, and Amazon has provided no explanation for this. The reason given was, "Customer refused delivery because package was not wanted."

When I contacted customer service, all I got was, "Oh, we don't know why this happened, but you should maybe use our partner shipping, UPS."

If the only acceptable method for FBA shipments is UPS, then why offer options like DHL, FedEx, FedEx Ground, UPS (non-partnered carrier), USPS, and Other?

Postage isn't free. I can't keep sending packages only to have them returned without any valid reason. This situation is incredibly frustrating and unacceptable.

8 votes
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I'm trying to understand if pro sellers are given a discount on fba fulfillment fees when a prime customer orders multiple of the same item. Obviously it can cost Amazon less per item to ship them together but do those savings get passed on to sellers?

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So today I received a message from a buyer asking about the possibility of returning a book bought back in April. The confusing part was that he / she/ they mentioned that they were dissatisfied with the content of the book, especially since they had paid $144.00.

The thing is, they book we sold and sent to them was only $20.00.

Once I had explained that the book had actually cost them only $20.00, I then told them to go to their Orders listings and if there was a "Return or Replace" button, they could ask for a return through the Amazon system. (I suspect after 60 days there is no longer one there, but that will be another problem.)

I thought at first that perhaps they had actually bought from a drop-shipper who had jacked up the price, but the message came from the same name (actually NOT a name, but email address) as the buyer of record.

Any idea what might be going on here?

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Children Product Compliance Requests
by Seller_bDk11fUE2DFGs
Amazon replied

We are women jewelry seller, but recently we received many Compliance Requests said we are children jewelry and need to submit the according file. But this product is not about children. In this case, I try to remove the request by writing an appeal, but our request is rejected.

3 votes
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I purchased a UPC six days ago but am unable to list a new product. When attempting to finish and submit, I encounter the following error: 'The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN.' I have already reached out to seller support but have not received a response in the past two days. Case ID: 15446215911. Can anyone please guide me on how to resolve this?

2 votes
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Brand Name Changed by a Hijacker
by Seller_MLCqRpxc4ITP3
Amazon replied

ASIN: B07ZZZJ78R

Case ID: 15473807511

We have been using the brand name "D15 Lighting" since this list created. Recently, the hijacker changed it to "Wuiil".

I am the trademark owner and the brand name "D15 Lighting" is approved by Amazon. We were trying to open a case to resolve this issue. However, the representative is changed every time and they always misunderstand our request.

I hope some moderator here could fix it for us.

Thank you

@Seller_guPeMXBrBxqyU @Seller_l3eCP9f1PtJXC @Seller_l7Jtck9jxnEA0

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Hello,

TLDR; I've been waiting to hear back on a nutritional supplement appeal for two months, and would like to understand what the expected lead time is on an appeal submitted immediately after the policy change in early April AND if my ASIN will be deactivated on the stated date (July 17 in my case) even if my appeal has not been processed? I assume there's not another team to escalate to, as Amazon is working their way through appeals in the order submitted? More context below (if that's helpful).

I'm posting this after reading this article by @Seller_l7Jtck9jxnEA0 addressing the recent changes to Amazon's nutritional supplement policy. My particular case is with respect to ASIN B0CSBNSP8W (here). This is one of three flavors of meal bar that I sell, and I believe it was mistakenly classified as a nutritional supplement in early April when this change went into effect. The other two flavors are unaffected.

I immediately appealed the classification. After not hearing anything for a month, I reached out to seller support by email and phone to understand how much longer I might wait for an answer (I'd like to ensure continuity of the listing). They were not able to provide actionable info.

Two months later I have still not heard back on the appeal, and have reached a point where I either pay for the NSF testing (quoted at $5k+ and 15-35 business days), or I continue to wait for what I hope will be a successful appeal. I will provide the info below, although it sounds like whoever is monitoring this forum isn't in a position to interpret/make decisions.

I'm mainly looking for context and/or advice on what steps to take next. Is it worth waiting for an answer on my appeal, or do I just need to bite the bullet and get the testing going?

Context for Appeal:

  • My meal bars are made entirely from whole ingredients (grains, nut butters, etc) and do not contain any powders, metabolites, concentrates, etc that would make sense to test for illegal substances and pharmaceutical elements.
  • Part of the FDA's definition of a dietary supplement is: "To be a dietary supplement, a product must also be labeled as a dietary supplement; that is, the product label must include the term "dietary supplement" or equivalent (e.g., 'iron supplement' or 'herbal supplement')." My products are not labeled as supplements.
  • My detail page lists a bullet for weight gain under 'COMMON USES,' with the statement that "People recovering from a medical treatment like chemotherapy, or needing to gain weight for other reasons are well served by the caloric density of Range bars." This aspect of my meal bars is due to ingredients common to most cereal bars, like nut butters; not to concentrates or metabolites. The same argument could be made for a jar of almond butter sold on Amazon (which I do not believe would be subject to the dietary supplement requirements).

1 vote
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CPSIA/CCPSA attribute missing/unacceptable
by Seller_vAFLaDsH59Vwl

Hello -

our one of products has same issue -How can I solve this -

Official document already be submitted -

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Bundle Deal showing in main listing
by Seller_82XAQOqcEMj6S

I have seen other products has its bundle deals shown in their main listing. how can i do that as well or how can i customize and arrange the positions of it?

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