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Is your Amazon order history not showing?
by Seller_R6oYCnTB9O1Uy

We’ve received a few questions from sellers, stating their Amazon account isn’t showing order history.

In most cases, this is due to the filters the Manage Order page. and easy to fix. Here are some potential pitfalls and how to fix them.

First, from Seller Central, go to Orders > Manage Orders.

From this page, you should see your full Amazon order history. If it seems like some orders are missing, here are the top three likely reasons why:

1. Check your filters. These are on the right side of the page (above the listed orders). These filters can be set to different date ranges or ship-by dates, and you can also adjust the number of orders to show per page. Adjust these filters and see if this resolves the issue.

The date range especially can be the culprit, as it can range from anywhere to the last day to last year—or you can set a custom date range. Ensure your order history isn’t set to a limited range.

2. Ensure you’re looking at the correct fulfillment view. To the right of the Manage Orders page, right above the filters, you will see blue text that either reads “View FBA orders” or “View Seller Fulfilled orders.” Consider if this could be why your complete order history isn’t showing.

3. Review your refinements. On the left side of the page, you’ll see a “Refine by” widget, including Sales channels and Business Orders. Check to ensure you’ve got the correct refinements selected (or cleared) to ensure you’re seeing your orders.

If you’ve followed this guidance and still aren’t seeing an improvement, then considering opening a case with Seller Support or posting a new discussion here in the Seller Forums to get assistance.

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Listings removed as bamboo textile products in error
by Seller_BGMwar4xOPoff

Hello, @Seller_l7Jtck9jxnEA0,

My listings were removed because they were incorrectly classified as bamboo textile products. I sell drinking straws that are not textile products and do not contain any fabric material. I have removed all confusing descriptions from my product descriptions and images. However, I still have not been able to get them reinstated after resubmitting the listings multiple times and creating multiple cases. I have seen that you have helped other sellers with similar issues. Could you please take a look at my cases, 15415328711 and 14859185451? They have been answered, but the issue has not been resolved. I hope that my original listings with reviews can be reinstated. Thank you so much!

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im completely new to seller central and amazon keeps saying add a charge method and when i do with an open available card they take the money and keep saying charge method not working or i get suspended for no reason at all im sick and tired of it and you guys still haven't did anything to fix it because i know im not the only one amazon get you shi together and allow people to do what they need to do i waited a whole month to sell and now i cant because amazon doesn’t know how to function their stuff properly and to top it off you guys take the money and send it right back and still suspend me like dud can i get a break?!

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SKU for this product is unknown or cannot be found
by Seller_Rh5kQ0cUQBvXy

I've been receiving the same issue for multiple ASINS that I've been trying to send into for FBA, need help NOW!

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Ley inform cuenta desactivada
by Seller_pyQ0Cw4HYWp5x

Hello, I have to verify the law inform for physical person asks me for the tax identification number I sent a passport photo I opened a case on amazon and they said it was in progress that any inconvenience they would notify me they never notified me and they deactivated my account. Now I sent again the photo of the Uruguayan ID on both sides, can you tell me which is the document I have to send?

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What should I do? Do I make a new Amazon Account?
by Seller_XU7vqjoOhujAX

I made an Amazon account ages ago 5+ years ago had it verified never listed products. I tried last week to list a product and it said the product was active but it was ''currently unavailable'' on Amazon.

I then looked through my account and its status is healthy and everything is fully filled out. When I first contacted support they told me that my Amazon seller account isn't approved because I didn't go through the seller verification process.

So I then got hit with a email to verify my Amazon seller Account through seller verification. The problem is when I click the link it just guides me to my seller profile. There is no option to upload any documents to verify anything.

So when I hit up support I keep getting responses that they can't help me and to contact the other support, when I contact the other support they tell me to contact the other support. Im stuck in a circle here.

So THIS ISSUE is directly related to seller Identity, so I contact the seller identity verification team, but they emailed me to contact a different support because IT IS NOT related to seller identity verification. It makes 0 SENSE.

There is obviously some glitch in their system where their is no option to upload documents to verify my seller account, so I literally have no option to do anything. I want to upload everything and verify it I have everything you can possibly need but their is no option to do it.

Should I create a fresh and new Amazon Seller Account and just start all over?

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编辑美国站的产品文案和图片之后,为什么德国站价格出现错误,以极低价格出了很多单。

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deactivation risk
by Seller_USxEH4BENfokQ

Hey guys, what's up?

We had an email from Amazon that our listings are at risk of deactivation due to missing mandatory compliance requirements for our products. its about dietary supplements. We bought it from Burlington, we have all our statements and receipts but we guess Amazon wants us to send to the lab to check it.

Please could you guide us will it cost smth for us or just it will be easier to create a removal order for that items?

Thank you in advance

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Help, my account has been deactivated
by Seller_qZWI38dJ7eCoP

Any help would be greatly appreciated. I am on the verge of a nervous breakdown due to this situation. For around 10 years my brand had attempted to sell products on the Amazon platform. We never really found much success as we had allowed others to sell our branded products on their own sellers accounts. A few years ago we realized that the listings were really a mess and attempted to take charge of our brand and listings. This was going well and we are selling around 2-3k orders a month via FBA. In December 2023 I realized that we could open a second division selling components and oils that we had from our cosmetics line. A separate store was started with a new brand (completely different items to our other store). In March 2024 I had purchased an extract from another seller on amazon. I will use this extract in bulk in some of my other cosmetics for my other brand. Since we were now getting it in bulk, I attempted to list the extract in small 10ml roller applicators. I took the wording from another listing and added the fact that the oil can be used for rituals. I shot the images with the dried flowers of the extract surrounding my rollerball fragrance. The listing was immediately rejected. I really could not figure out why. I then reworded the listing and again it was rejected. I attempted to appeal but was told the item was prohibited for sale on the platform. I was pretty frustrated as I had actually purchased the item previously on amazon, and there are many similar listings still active for the same extract. In frustration, I went ahead and deleted the listing. 2 days later, I log into my seller account to check on things only to find that my account has been deactivated. I think this must be a mistake as it says the deactivation is due to selling a banned product. I quickly appeal this by submitting the receipts for these items from Amazon. The appeal is denied. I call the account health team and am told "I am never getting my account reactivated" because I was attempting to sell drugs, or drug like items and that the specific extract is clearly a restricted product. I explain that I would have no way to know this because these items are for sale on amazon. The representative sends me a follow up with a link to show the items are considered drug related. When I follow the link I still cant find this item on the banned list. I continue to appeal but I continue to be rejected. On a subsequent call I am told that the item is banned by the FDA. I contact the FDA and they say it is not banned. I submit another appeal with this information as well as a POA and reasons why I attempted to list the product and I continue to be denied. Now I have received an alert that my main account of 10 years will be shut down if I cant resolve this issue. I have spoken to that account health team and they said to submit everything I already have submitted but have no additional help. I do not know what to do as this is main source of income. Any help would be greatly appreciated.

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My first return
by Seller_USxEH4BENfokQ
Amazon replied

Hey guys, what's up? Amazon sold and delivered my item but it was returned after a while, and refunded. Could guide me please what should I do now cause my item shows that is out of stock? should I do smth in my amazon seller account? Thanx in advance

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Nike specifically says on their website that they do not accept applications for resellers on Amazon or eBay. So how are sellers selling Nike Air Jordan's in unbranded listings on Amazon? Examples below:

Jordans

Jordans2

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