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Case ID:17023787261

I have opened countless cases and provided documentation or referred to this case and requested a follow up.

Is there anyone that can escalate my case?

We do a lot of our business through FBM and we have had several times in which customers put down the wrong shipping address, often times it is just their city, state and zip code with no address. We have had several refunds issued to customers and we have not gotten our products returned to us. When we try and submit a Safe-T claim we are denied. I have seen this a few times with FBA as well where customers put down no address, only city, state and zip code and then they get refunded for the order. Can someone please assist with this issue? I am wondering if there are any solutions to this as it is frustrating. Thank you.

I don't know if the competition is increasing or if it's already the off-season. Sales have been declining recently, and increasing CPC bidding has little effect. Do you have any good suggestions??

Hi everyone,

I’m dealing with an ongoing issue with my Amazon account, and I’m hoping someone can help or share advice.

My account was deactivated about a week and a half ago due to inactivity. Since then, I’ve been trying to reactivate it through the performance notifications. When I click "Reactivate Account," it confirms that my account has been successfully verified. However, the account remains deactivated, and I keep receiving the same notification asking me to verify it.

The frustrating part is that when I click "Reactivate Account," it doesn’t take me anywhere to upload or submit the required documents. It just says my account is verified without actually resolving anything.

Has anyone else experienced this kind of issue? Is there a way to ensure the necessary documents are submitted or to get clearer instructions on what I need to do?

I would greatly appreciate any advice or guidance on how to break out of this cycle and fully reactivate my account.

Thanks in advance for your help!

You Amazon always can find a way to sabotage sellers`s business, good for you!

I provided a return address in Auto removal settings to remove both unfulfillable and fulfillable inventory, plus the stranded ones.

So why do you ignore the return address and automatically create a disposal order to destroy my inventory instead?

Is sabotaging sellers` business the habitual thing you Amazon can`t resist?

@Seller_nt9X7GoCkqXGB @Seller_SBIjJooGeXSQ6

@Seller_guLNtDGZuva40

@Seller_RSwABJNHpHnEZ

@Seller_FJwyF3iu5qxUY

@Seller_guPeMXBrBxqyU

I applied for coach cologne selling and it is now telling me needs action. I clicked complete and re submitted the images of receipts but it still says needs action

Hello,

I received an email from Amazon stating that my account has been suspended due to a violation and that it is not in compliance with Section 3 of Amazon's policy. I find this quite confusing, as we have never used the account for trading, selling, buying, or reviewing products on Amazon. and our products still under production in China, We also do not have any other accounts under the same entity. It seems like there might be an issue with Amazon’s system.

When I logged into Seller Central, I was instructed to appeal and provide an explanation to reactivate my account. However, I'm unsure what to explain since no direct reason for the suspension has been provided. Could you please guide me on how to proceed? I’ve already opened two cases (Case #17046429821 and Case #17045733791), but the responses I received were not helpful.

Thank you for your assistance.

In December 2024, there was an issue with Amazon's backend system. Whenever I created a new listing for children's toys on Amazon, it would be immediately deleted and I was required to provide a CPC certification document. However, they did not inform me of the deadline for this review, which has severely impacted my sales plan for Easter 2025. What should I do? Please help us.

I have Enroll my brand last week,

but nothing show in my Registry Center like:

Brand applications under review (0)

then i have try to register again and it shows like:

”Application for brand is currently under review“

Did something go wrong? Please help me!