Hello Sellers,
I’m reaching out to share an infuriating experience regarding a missing shipment case worth over $60,000 that Amazon has completely failed to address. Since 10/11/2024, I have been waiting for a resolution or even a basic update, yet there has been nothing but silence.
I’ve provided all required documentation, including:
Invoices from three of the largest U.S. suppliers
Delivery proof, appointment ID, ISA placard, and Amazon's signed papers from the carrier (Estes).
In addition to Seller Support, high-level personnel are already aware of this case, including:
Joy Chang (Director, Seller Engagement for Selling Partner Support)
Jacob Ritter (Inbound Transportation Program Manager)
Brent Needham (Lead Specialist)
Nate Shea (Amazon Customer Service Support Manager)
Despite their involvement, there has been no action or meaningful response for months. How can such a severe issue be ignored by senior management?
This isn’t an isolated incident either. All the problems are centered around the SAV3 fulfillment center, which seems to have a recurring issue with losing shipments.
Has anyone else faced similar delays or unresponsiveness from Amazon, especially at the management level? What’s the best way to escalate this further?
Running a business while dealing with such inefficiency and neglect is beyond frustrating. Any advice or shared experiences would be greatly appreciated.
CASE ID: 16217070721
Thanks,