Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
    Seller Forums
    ForumsHomeDiscussionsGroups
    ForumsHomeDiscussionsGroups
    Browse by category

    Recent discussions

    RecommendedLatest activityRecently createdMost viewedMost voted

    Recent discussions

    RecommendedLatest activityRecently createdMost viewedMost voted
    pinPinned by community manager
    user profile
    Seller_t9kvdr2yixQej
    ∙
    user profile
    Seller_5y9wkqPB25Ahy
    ∙
    user profile
    Seller_GYZrUtJZKkCjd
    ∙
    user profile
    Seller_8UYHnTIxJNqVK
    ∙
    user profile
    Seller_Xwd4QGf8grUpo
    ∙
    user profile
    Seller_S1VRjwMjC4mua
    ∙
    user profile
    Seller_UYBLJivYRsZgU
    ∙
    user profile
    Seller_xo4Akj7FBBnfC
    ∙

    Browse by category

    Recent discussions

    RecommendedLatest activityRecently createdMost viewedMost voted

    Recent discussions

    RecommendedLatest activityRecently createdMost viewedMost voted
    pinPinned by community manager
    user profile
    Seller_t9kvdr2yixQej
    ∙
    user profile
    Seller_5y9wkqPB25Ahy
    ∙
    user profile
    Seller_GYZrUtJZKkCjd
    ∙
    user profile
    Seller_8UYHnTIxJNqVK
    ∙
    user profile
    Seller_Xwd4QGf8grUpo
    ∙
    user profile
    Seller_S1VRjwMjC4mua
    ∙
    user profile
    Seller_UYBLJivYRsZgU
    ∙
    user profile
    Seller_xo4Akj7FBBnfC
    ∙

    Welcome to Seller Forums

    Browse by category

    Recent discussions

    RecommendedLatest activityRecently createdMost viewedMost voted
    pinPinned by community manager
    user profile
    Q&A Event tomorrow (1/15): Learn about the new tool Creative Agent
    by Seller_t9kvdr2yixQej

    🗓️ MARK YOUR CALENDARS: Join us on January 15, from 8am - 5pm PT, for a live Q&A session with members of the Amazon Ads team, where we'll dive deep our Amazon Ads Creative Agent the new agentic AI tool in Creative Studio, currently in open beta. This is a great opportunity to ask questions and provide feedback directly to the Amazon Ads team.

    Whether you're new to Amazon Ads or seasoned seller, this is your chance to:

    • Get expert answers to your pressing questions on Creative Agent.
    • Share your experiences and learn from fellow sellers
    • Provide direct feedback to the Amazon Ads team

    Beta access is not required to participate in this Ask Amazon event. Please include any questions you have regarding this new tool in the replies of this event thread.

    _____________________________________________________

    📚 Key Resources: We've compiled key resources on all things related to Creative Agent or easy access.

    _____________________________________________________

    💡 Submit questions below!

    Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

    In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with Amazon Ads Creative Agent, and let's build momentum heading into the Jan 15 Q&A session!

    _____________________________________________________

    Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

    0 votes
    0 votes
    119 views
    0 replies
    Latest activity
    user profile
    Block Buyers
    by Seller_5y9wkqPB25Ahy

    Remember the days of stores having signs that they reserve the right to refuse service to anyone? How hard would it be for Amazon to allow us to block buyers? If I don't want your business ( aka the customer that keeps ordering and returning) then why is that too much to ask? Amazon would have so many more happy sellers. Seriously will consider leaving Amazon soon if the buyer abuse does not stop.

    26 votes
    0 votes
    507 views
    15 replies
    Latest activity
    user profile
    Looks like it is gonna be time to move one FROM AMAZON
    by Seller_GYZrUtJZKkCjd

    After 7+ years selling books on Amazon, I suddenly get hit with “This product has other listing Limitations”

    My account is healthy, no dings, no warnings, yet the restrictions keep piling up, especially on books.

    Over time, Amazon has made it harder and harder for smaller sellers to operate. And honestly, I’m finding that I can now make just as much money on eBay as I do with Amazon FBA, without the constant friction.

    Unless something drastically changes, this may be goodbye to Amazon for me.

    The reality is that Amazon has grown so large that small sellers doing $100K–$150K a year simply don’t matter anymore. When I first started, selling on Amazon was actually fun. The last two years? It’s felt more like a grind than a business I enjoyed.

    The good news is this won’t take my overall business down. What I’m doing today on Amazon, I’m confident I can replace, and grow, elsewhere.

    Amazon will go on.

    And so will we.

    11 votes
    0 votes
    142 views
    2 replies
    Latest activity
    user profile
    Retail Arbitrage
    by Seller_8UYHnTIxJNqVK

    Just off a live on Tik Tok where a guy was charging only moms (yes that’s correct) Only moms a fee for a class on how to do retail arbitrage on Amazon. It’s almost sickening to know that there’s people out there scamming people. Everything he said was a complete lie. That you can buy your products from Walmart and target etc and resell it for a profit. I was livid!! To anyone who comes across this forum please do not buy courses from these people. They are literally setting you up to fail and then get suspended for not sourcing properly and taking the correct steps. Due to the fact he was targeting “moms” makes me want to call out this individual on the platform. So if you new here please go through Seller University and read it all the way through. Also if you have any doubt come to the forums and get your answer not a YouTuber who is literally scamming you to take a course to fail.

    5 votes
    0 votes
    132 views
    6 replies
    Latest activity
    user profile
    Chargebacks - Are we now responsible for payment related fraud chargebacks?
    by Seller_Xwd4QGf8grUpo

    We currently have 3 recent chargebacks on our account. All are payment-related, not delivery-related:

    114-1365274-3132263 – No cardholder authorization

    114-3830064-2899404 – Fraud – card not present

    114-4349375-4997019 – Duplicate processing

    Amazon has made us financially responsible for all three, even though Amazon processes all payments and controls payment authorization, fraud detection, and transaction handling. We were not notified in advance and no “Action Required” cases were opened, so there was no opportunity to respond or provide documentation.

    Historically, sellers were not held responsible for payment-related fraud chargebacks. In fact, in a previous thread, @Seller_q5VULSdzfEHW0 stated:

    -Sellers are responsible for service-related chargebacks (e.g., non-receipt of product).

    -Amazon is responsible for payment-related fraud chargebacks (e.g., stolen cards, unauthorized transactions).

    These current chargebacks directly contradict that guidance.

    Questions:

    1) Has Amazon’s policy changed regarding responsibility for payment-related fraud chargebacks?

    2) If not, why are these being charged to sellers?

    3) What is the correct process to have these chargebacks reviewed and reversed?

    We are requesting a clear policy clarification and reversal of these chargebacks, as these transactions fall entirely under Amazon’s payment processing and fraud prevention responsibility.

    @Seller_zukQNO61PzGck@Seller_RSwABJNHpHnEZ

    21 votes
    0 votes
    557 views
    17 replies
    Latest activity
    user profile
    Amazon promised customer a 50% discount on their next order due to a previous issue unrelated to our business, and is now coaching the customer to file a claim against us in order to receive the discount!
    by Seller_S1VRjwMjC4mua

    Question - any thoughts on how I can best help this customer receive the discount they were promised by Amazon, without having to eat the discount myself?

    Here's the situation:

    According to the customer, they had some sort of billing issue last Fall on an Amazon purchase completely unrelated to our business. The issue was apparently serious, even impacted the customer's credit situation, and as a result Amazon Customer Service promised the customer a 50% discount on their next purchase. ACS told the customer the discount would be valid on any purchase of a single item, and that ACS had noted this in 'the customer's file' and they would apply the discount retroactively after the purchase was delivered. The customer sent me screenshots of the chat with ACS, and they completely validate the customer's claims.

    As you can imagine, the customer decided to make a big-ticket purchase to get the best possible discount, which turned out to be their order from us of a $928 mattress, which is a Fulfilled By Merchant item. The customer order number is 114-8929884-5301825

    Once our mattress was delivered, customer reached out to Customer Service to get the discount applied, but has had no success. Worst of all, Amazon Customer Service has literally coached the customer to file a claim against us to receive the discount...a discount promised to them by Amazon, for an Amazon created issue that had nothing to do with us!! (Honestly, it's shocking how abusive ACS is towards 3P Sellers, and outrageous that someone could coach the customer in that way and keep their job.)

    Thankfully the customer didn't feel right doing that, and instead they reached out to us directly asking for advice. Any ideas how I can help this customer receive the discount they were promised by Amazon, w/out having to take the completely inappropriate and unfair step of absorbing the discount myself?

    @TaylorR_Amazon @Topher_Amazon @Dominic_Amazon

    @KJ_Amazon

    @Jameson_Amazon

    8 votes
    0 votes
    270 views
    11 replies
    Latest activity
    user profile
    112-5824876-1908235 Customer's claim: “Unable to afford it” entitles them to a full refund without returning the item, despite multiple appeals being denied.
    by Seller_UYBLJivYRsZgU

    After receiving the order, the customer contacted me stating they urgently needed cash and found the scooter too expensive, requesting a return. We immediately followed up on the return process. Upon the customer initiating the return request, we promptly authorized it. However, the customer did not provide a tracking number or ship the return. Amazon processed the return based solely on the customer's request: “can't afford it.”

    and issued a full refund. My multiple SAFE-T claim submissions were denied, with Amazon repeatedly citing: “Reason: You did not respond to the manually authorized return request within 24 hours. For more information on authorized return requests, visit ‘About Our Return Policy’:”

    We understand you may disagree with this decision, but we stand by our ruling. This claim will remain closed, and we will not investigate this matter further. We may not respond to any subsequent communications regarding this issue.

    Even after submitting updated and more valid information, this claim consistently receives only two ineffective responses.@LeviDylan_Amazon @Jim_Amazon @Atlas_Amazon

    @Seller_SBIjJooGeXSQ6 @Seller_CnfW62x6yxvJw @Seller_RSwABJNHpHnEZ @Seller_QYS7Alex1XIw4 @Seller_guPeMXBrBxqyU @Seller_pAPBCLhysbW5T

    5 votes
    0 votes
    833 views
    10 replies
    Latest activity
    user profile
    One Thing Every Seller Should Know: The Meat-Grinder Rule
    by Seller_xo4Akj7FBBnfC

    As a Seller, your business is governed by the Meat-Grinder Rule—

    "Amazon regards Sellers the same way that McDonald's regards cattle: essential to its business, yet completely disposable and undeserving of any real consideration."

    The Meat-Grinder Rule governs your relationship with Amazon at all times. Keeping this in mind leads to better decisions about product investment, advertising spend, avoiding reliance on Amazon as a sole sales channel, and every other aspect of a Seller's business.

    Many of the complaints in this forum are the result of ignoring this rule.

    6 votes
    1 vote
    143 views
    6 replies
    Latest activity

    FAQs

    Learn more about Seller Forums, how to participate in discussions and more!
    View FAQs

    Community Guidelines

    Tips to maintain a safe and inclusive environment
    View Community Guidelines

    Release Notes

    Stay up to date with improvements coming to Seller Forums.
    View Release Notes

    Conditions of Use

    Review Terms and Conditions for Seller Forums
    View Terms of Use

    Privacy Notice

    Review Privacy Notice for Seller Forums
    View Privacy Notice

    Report Abuse

    Use this form to report abuse of Amazon policies
    Report