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Hello,

Order: 112-7657617-1030611

Case ID 18085328501

Buyer Feedback: Pool did not stay inflated and they closed my return ticket.

This is a product review, and the return is still open in my open returns, it has never been closed. I have asked support for assistance to have this removed, however they did not help.

Can a mod please help with this please? @Seller_l3eCP9f1PtJXC@Seller_GEZPMc4CeQfh6@Seller_R6oYCnTB9O1Uy

Hey sellers,

Hope you all are having a successful Prime Day!

Just wanted to check in and see how Prime Day is going for everyone. For us, it's been a strong start — we’re seeing around 2x to 3x the normal daily sales volume across a few of our key products. 🚀

Let’s share insights and learn from each other’s experience to make the most of this sales event!

Wishing everyone massive sales and smooth fulfillment! 💪📦

New seller here… 3 months ago I started...I have sold about $210.00 worth of stock. my payout total is $6.70 cents!!!!

I have 3 products for sale, 3 ads running at a dollar a day. with ad costs and amazons fees, this business is not viable for me. I make my own wood products (handmade) so my cost is super cheap. and im still not making a profit!!! I raise the price of my item to attempt to offset amazons fees but their fees also raise when I raise my price (15% = cant Win) im trying to keep my product priced in line with everyone else (7.99 range) and sales trickle in. ive re-done my listing/keywords, re-done my pictures. I set the price to $9.99 and they dont sell at all. so im back to 7.99. making a dollar of each item. then that $1 profit goes to ad fees. it costs me $22.00 just to send my items to amazon. im not getting that initial money back.. im in the negative in every area cross the board. my upfront costs aren’t covered and with no profit, I dont see a way to continue as it currently stands. are y’all really making money on here? cause the only ones I see making money here is amazon. an no, im not a registered brand. I wanted to see if this business was profitable before I made that leap. glad I waited.

Hello Fellow Sellers,

I’ve been actively following the forums recently and have noticed a heartbreakingly common theme: sellers, both new and old, are facing deactivation, fund confiscation, and immense frustration. Many are losing thousands of dollars and don't understand why.

This post is an attempt to share a crucial lesson that many are learning the hard way.

The "Get Rich Quick on Amazon" Myth vs. The Reality:

Many people come to the US market thinking Amazon is an easy way to make a lot of money. The reality is that Amazon is a serious business, not a side hustle. It has strict rules and legal obligations. The "gurus" on YouTube and TikTok promoting Retail Arbitrage (RA) or Online Arbitrage (OA) often fail to mention the immense risks involved.

The #1 Reason for Deactivation: A Broken Supply Chain

The most common reason for deactivation, especially for "Counterfeit" or "IP Violation" claims, is not having a valid supply chain.

Let's be crystal clear:

- Receipts from Walmart, Sam's Club, Target, or any other retail store are NOT proof of authenticity for Amazon.

- Buying from one online marketplace to sell on Amazon is NOT a valid business model.

Under US Federal Law and Amazon's Anti-Counterfeiting Policy, if you cannot prove your product's journey from the original brand to you, your items can be considered "inauthentic" or "counterfeit," even if they are genuine.

What Does Amazon Consider "Proof"? The Invoice & LOA Checklist :

You need two things: Invoices and, for many brands, a Letter of Authorization (LOA).

1. The Anatomy of a Valid Invoice

An invoice is NOT a retail receipt. It's a legal B2B (Business-to-Business) document. Here is what Amazon requires on your invoice:

Supplier Information:

- Must be from the brand itself or a brand-authorized wholesale distributor (not a retail store or a random pallet seller).

- Must include the supplier's full name, address, phone number, and email/website. Amazon may contact them to verify.

Your Information:

Must show your full business name and address, exactly as it appears in your Seller Central account.

Product & Transaction Details:

- Must be a single, completed document showing the order was shipped.

- Must be dated within the last 365 days.

- Must include a detailed list of products with quantities (at least 10 units per item is a good rule of thumb).

- Must list product identifiers like UPC, Model Number, or Product Name that match the Amazon listing exactly and can be verified online.

- The quantities on your invoices should reflect your sales volume over the last 365 days.

- Must show payment terms (e.g., Net 30, Cash, Credit Card).

Should NOT show any sales tax collected (as it's a wholesale transaction).

The Chain of Custody: Your documents must be able to trace your products all the way back to the original manufacturer.

2. The Letter of Authorization (LOA)

This is a legal document from the brand owner giving YOU permission to sell their products on Amazon. A simple reseller agreement is often not enough.

An acceptable LOA must be on the brand's official letterhead and include these five key terms:

- Licensor: The brand owner giving the permission.

- Licensee: Your company/business receiving the permission.

- Grant: A clear description of what products you are allowed to sell.

- Geographic Scope: The territories where you are allowed to sell (e.g., USA, Worldwide).

- Term: The duration of the agreement (e.g., one year, perpetual).

The Harsh Consequences of a Broken Supply Chain

- If you cannot provide these documents:

- Your account will be deactivated (often under Section 3).

- Amazon will likely confiscate your inventory.

- Under Federal Law, Amazon cannot release any funds they believe are from the sale of inauthentic goods. Your money will be lost.

- Appealing becomes nearly impossible, and hiring agencies often just takes your money without results because the core problem (your sourcing) cannot be fixed.

A Smarter Path for New Sellers:

Before you invest a single dollar, please do this:

- Educate Yourself First (4-5 Months): Spend time in Seller University and read these Amazon Forums daily. Understand the rules before you play the game.

- Start Small: Don't jump straight into FBA with thousands of dollars. Start with a small, test batch from a legitimate, authorized source.

- Stay Updated: Amazon's policies change. What worked last year might get you suspended today. The rules are the same for everyone, new or old.

Selling on Amazon can be a great business, but only if you treat it like one. Build it on a solid foundation of legitimate sourcing and deep policy knowledge.

Finally, if you want to learn from the best and see how experienced sellers think, I highly recommend you follow and read the posts from members like @Seller_rI7BZIczK8iAC , @Seller_kIukTwdhvntAp , and @Seller_4zBzdtgCyS9EI

I hope this helps someone avoid the painful situations we see here every day.

We’ve been suspended since October 2024 over a supposed violation of Amazon’s Drop Shipping Policy.

A violation that quite simply doesn’t apply to us. We do not dropship.

Every single one of our orders is fulfilled through FBM directly from our own warehouse, and we’ve submitted invoices for proof of inventory for the items they claim to be in violation.

Amazon is withholding $50,000!!!!

We have now submitted multiple Plans of Action, detailed SOPs, comprehensive documentation, and new supporting evidence countless times, only to receive the same generic, copy-paste response every single time:

“To speed up the review of your selling account, send the following information…

-- Evidence and an explanation that shows how your account complies with our Drop Shipping Policy and Seller Code of Conduct.

-- If you are facing logistics issues that are affecting proper fulfillment of your orders, send us evidence for the reasons. We will consider the evidence during your review."

We have already submitted everything requested and more! Over and over again. Every submission is carefully documented, and we’ve continued updating it with new information and new invoices. Still, we’re stuck in this absurd loop, receiving zero clarity, no movement, and no meaningful response. It's the blind leading the blind at this point.

To make matters worse, we can no longer even speak to Account Health by phone. We’re forced to go through chat or email, and those agents are completely disconnected from the team actually handling the suspension. They can’t provide updates, insight, or help escalate. It’s a never-ending cycle of frustration with no resolution in sight.

This experience has been nothing short of exhausting and infuriating. All we’re asking for is a fair, human review of the case based on the clear, factual documentation we’ve provided repeatedly. WE HAVE EVERYTHING TO BACK IT UP, BUT ITS BEING REJECTED!

We urgently need real support, not generic replies. I'd appreciate it if a mod could get in touch and help us contact account health via phone!

[Moderator Edit: removed personal information]

Dear Amazon Seller Performance Team,

I hope this message finds you well.

I would like to formally request the closure of my Amazon seller account. I had previously placed my account on pause due to a significant drop in activity. Recently, I decided to permanently close the account, as I have officially shut down my sole proprietorship.

However, upon logging into my account, I was surprised to see that it had been deactivated for "your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners,". I would like to clarify that I have never engaged in any fraudulent, deceptive, or illegal activities on the platform. My account was simply inactive, and my only intention now is to close it properly.

Please let me know if you need any additional information from my side to proceed with the closure.

Thank you for your attention and assistance.

Dear Amazon moderator, please look into this ASIN - B08YRWPLYW.

We list this item at $129 free shipping and got a Violation of Amazon Marketplace Fair Pricing Policy. Not a big deal and we can fix it. But the thing is that Amazon sells it at $139 live and it's OK?

Does Amazon apply double standards to itself and to vendors?

Thanks

Dear Amazon Seller Support,

I am writing to formally raise a complaint regarding continuous and incorrect charges being applied to my Amazon Seller account.

Previously, one of your team members advised me to raise a delete order for my inventory to stop the recurring charges. I followed this instruction, completed the process, and have already received my products back. However, despite this, I am still being charged monthly and even on a daily basis.

This is unacceptable and seems to be a billing error. I am no longer using the seller account and have no inventory with Amazon. Therefore, I request the following actions be taken immediately:

Stop all current and future charges to my account.

Refund any charges applied after the inventory was returned.

Close my Amazon Seller account permanently.

Please treat this matter as urgent. I expect a confirmation and resolution as soon as possible. If not resolved promptly, I will be forced to escalate this issue further.

Thank you for your immediate attention.

Sincerely,

please call me urgently for solve my issue , like to cancel my seller account