Seller Forums
Sign in
Sign in
imgSign in

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_khUF6HPR2AHxu
user profile
Seller_TbZLRzIN5YfKc
user profile
Seller_quJAKxm87u3vV
user profile
News_Amazon
user profile
Seller_imQtJdgNnXWe4
user profile
Seller_HZANxS3R0GuiA
user profile
Seller_GjKCLR8jSo2vN
user profile
Seller_sYN8m6zEW05wO
user profile
Seller_599GZrvknUpHo
user profile
Seller_iHQfELNyETg3U
user profile
Seller_LB7QZfBHi19dH

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_khUF6HPR2AHxu
user profile
Seller_TbZLRzIN5YfKc
user profile
Seller_quJAKxm87u3vV
user profile
News_Amazon
user profile
Seller_imQtJdgNnXWe4
user profile
Seller_HZANxS3R0GuiA
user profile
Seller_GjKCLR8jSo2vN
user profile
Seller_sYN8m6zEW05wO
user profile
Seller_599GZrvknUpHo
user profile
Seller_iHQfELNyETg3U
user profile
Seller_LB7QZfBHi19dH

Welcome to Seller Forums

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile

🗓️ MARK YOUR CALENDARS: Join us on May 22nd for a Q&A session with members of the Amazon Global Selling Team! As ecommerce continues to accelerate across Europe, more U.S. sellers are expanding into the EU to boost sales and reach millions of new customers. Now is the perfect time to take your brand global! This is a great opportunity to learn, ask questions, and provide feedback directly to the Global Selling Team.

Whether you're new to global selling or a seasoned seller, this is your chance to:

  • Get answers to your pressing global selling questions
  • Receive expert advice for global selling and growing your brand beyond borders
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Amazon team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things Global Selling.

1. 🌍 Unlock EU Opportunities: With Amazon’s state-of-the-art logistics, powerful tools and world-class customer service, you can:

  • Reach shoppers across 28 EU countries with one selling account
  • Cross-list your products across multiple Amazon stores with ease
  • Streamline your global operations with supply chain solutions and trusted international logistics
  • Simplify payments with easy, secure global payment solutions

2. 📦 Sell worldwide with FBA: FBA Export lets you sell to customers in other countries shopping on Amazon. After viewing your export-eligible products stored in US fulfillment centers, customers see a price at checkout that includes international shipping and an import fee. When they make a purchase, we ship to them on your behalf—at no additional cost to you.

3. 🔎 US vs. Europe selling on Amazon: From VAT to Amazon product compliance, learn everything you need to know about expanding your ecommerce business in Europe.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with expanding their brand, and let's build momentum heading into the May 22nd Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

4 votes
1 vote
352 views
12 replies
Latest activity
user profile

I have never seen support worst than amazon.No one take case,I have got fake violation claim and provided all evidences that there no violation.When I asked team to escalate case they just send it to some irresponsible persons who is not reviewed details,just close case by generic responses.I have rised issue every where,and sent emails to all escalation emails.There should be normal person in support staff who take responsibility and dont close case.I dont understand why amazon need this staff!!!!!!!!!!!!!feed up ! Case numbers ID 17450687031 and ID 17597008211

0 votes
1 vote
24 views
24 replies
Latest activity
user profile

Dear Amazon Brand Applications Management Team,

I am writing to express my concern regarding the rejection of my Brand Registry application, I have used 4 products for photo shooting and submitted 5 brand registration applications in total, but each time they were rejected due to images problems.

My product features my brand logo permanently affixed to it in a way that cannot be removed. These images were taken under natural lighting and are not digitally altered, photoshopped, or computer-generated in any way. I think there are misjudgments in these review results.

I respectfully request a careful re-evaluation of my application and the submitted images. I am also fully prepared to provide additional evidence to verify the authenticity of the product and branding.

Thank you for your attention and assistance in resolving this issue.

Brand Applications Case ID: 17751853491/17749462061/17723086421/17675891651/17661093261/17642796491

@Seller_PIHyltK09pbl3 @Seller_4GjtS9k0cnHHv

0 votes
0 votes
12 views
4 replies
Latest activity
user profile

We've updated our Buyer-Seller Messaging options to better protect buyer communication preferences.

Buyer-Seller Messaging allows you to contact buyers to complete orders or respond to customer service questions, however the tool shouldn't be used for marketing and promotional purposes.

To ensure messaging is only used for critical messages, we've removed the option to add "[Important]" to the message subject line and override buyer opt-out preferences.

You'll still be able to contact buyers with important messages about their orders. If the contact reason is critical to complete the order, your message will be delivered, regardless of the buyer's opt-out status.

For the best experience, we recommend that you use our message templates which automatically include order IDs, translate messages to the buyer's preferred language, and flag messages as [Important] if needed.

For more information, go to Contact a buyer using Buyer-Seller Messages.

For more information on what type of buyer messages are permitted, go to our Communication guidelines.

2 votes
6 votes
80 views
5 replies
Latest activity
user profile

17773509641 case-$239.65 charge for what?

17610061061 case -1 month no help no answer other charge for $100.57? Transaction date: 4/18/2025

What is other?money cannot be debited from account without being itemized and detailed.

@Seller_1KYLYkgAlu4xX

@Seller_37l8i4vuvugjG

@Seller_SBIjJooGeXSQ6 @Seller_d9q1Cuuva8Pjg @Seller_JT2cdQLa0Oueg @Seller_khUF6HPR2AHxu

@Seller_8hQgfj6OVZYse @Seller_aEROSwwdnzGiU

@Seller_l3eCP9f1PtJXC

@Seller_GEZPMc4CeQfh6

@Seller_RSwABJNHpHnEZ

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
WHAT TO DO WHEN YOUR GTIN EXEMPTION REQUEST IS DENIED
by Seller_HZANxS3R0GuiA

i have uploaded new product and request GTIN exemption with brand and received gmail notification that your Brand approval application for, in all countries has been accepted. However, my GTIN exemption request was rejected on the reason of not submitting "All side view images of product or packaging" as requested.

i have resubmitted All side view images of product or packaging as requested but still not accepted.

anyone know how to solve the above problem please help me, thanks a lot

0 votes
0 votes
0 views
0 replies
Latest activity
user profile

Not able to sell my brand product since its shows gated , where as the product has nothing to do with the gated category.

So I am selling water filter cartridges for gravity water filter. But its blocking me from own listing since i need approval for selling "refrigerator cartridges" but I am not selling that.

Can someone suggest how to solve this?

0 votes
0 votes
1 view
1 reply
Latest activity
user profile

Hey everyone, my small business is new to selling on Amazon, so I wanted to clarify some things.

I’m currently running a pre-order campaign for my supplement product and I’ve noticed something frustrating the main image on my product listing appears significantly smaller than usual. I’ve double-checked the image dimensions (exactly 2000x2000px), made sure the cropping is tight, and the file is compliant with Amazon’s main image requirements.

However, when viewing the listing, the main image doesn’t scale or zoom like other live products do. It looks "throttled" compared to other listings, even similar ones in my category. I’ve compared mine with brands that are not in pre-order status, and their image presentation looks much fuller and more prominent.

Has anyone else run into this issue?

Is this limited image display just part of how Amazon handles pre-orders?

And more importantly: Will the image size display normally once the listing goes live on release day?

I’m just trying to manage expectations and avoid panicking over something that might resolve itself. If anyone has experience with this or if a moderator or rep has official input I’d appreciate the insights.

I also noticed that in other Products, at the bottom somewhere it says they are a small business, and have an Icon displayed, how do I activate this Icon for our Products?

Another thing....I seen a couple of Attribute fields I don't fully understand and I would like clarification before my item's offer is released May 28. Can someone explain to me the differences between Release Date, Product Site Launch Date, Merchant Release Date.

Here's the link: https://www.amazon.com/dp/B0F7TWY4CD

Thanks in advance!

0 votes
0 votes
1 view
0 replies
Latest activity
user profile

Is anyone here familiar with how Amazon actually regulates its reviews?

I was talking to a fellow seller recently who’s been struggling with this. She has a ton of reviews mentioning shipping and packaging issues, and other order-related problems—things completely out of her control since the orders are Fulfilled by Amazon. But the reviews are still impacting her overall rating.

She’s been submitting removal requests, but the process feels really inconsistent. Some random reviews do get taken down, while others often with similar or even identical wording—are somehow considered “compliant” with Amazon’s guidelines.

Has anyone figured out a better way to approach this or had any success getting clearly unfair reviews removed? Would love to hear how others are handling it.

Attaching screenshots of the same.

@Xander_Amazon @KJ_Amazon @Joey_Amazon @Danny_Amazon

0 votes
0 votes
7 views
0 replies
Latest activity
user profile

There is a 5665 error when using the brand. It was approved on May 13, but there is still an error and it cannot be used. What is the brand team doing?

0 votes
0 votes
4 views
5 replies
Latest activity
user profile

Order ID: 114-7633598-1619405

Existing cases: 17422945721, 17375821561

USPS delayed this buyer's delivery due to weather (back in March). The buyer then began to blame me and sent me an extremely rude and belligerent message including various threats. I refunded the person to resolve the issue. They then left me feedback stating the following:

"What a pathetic company. It took them 20 days and still could not send me my purchase. Games played with shipping. They kept putting out a new date as to when the product would arrive. Funny but it never arrived. Never again and don't you purchase from either.. You will be sorry. "

USPS kept a detailed log of the delays, including a delay due to no secure area to leave their package (the box was 16x12x8). Also, it was delayed by 3 days beyond the deliver by date.

This message is purely defamation, and per Amazon's policies (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF#GUID-9CC60549-85B9-4C06-BF30-A2F2B269F44C__SECTION_D3312F3190B64B00952DDDB40353BD0D)

"Profanity or harassment

It's OK to question beliefs and expertise, but be respectful. We don't allow:

Profanity, obscenities, or name-calling

Harassment or threats

Attacks on people you disagree with

Libel, defamation, or inflammatory content

Drowning out opinions. Don't post from multiple accounts or coordinate with others."

Can a mod please help me remove this feedback? Support has not offered any "support", instead they divert to canned responses and don't seem to understand what defamation means.

@Seller_l3eCP9f1PtJXC, @Seller_7e4TizkSOVtBf, @Seller_OOVUXZLmb2UEH @Seller_d9q1Cuuva8Pjg

Thanks. 

1 vote
0 votes
12 views
5 replies
Latest activity

FAQs

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release Notes

Stay up to date with improvements coming to Seller Forums.
View Release Notes

Conditions of Use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report Abuse

Use this form to report abuse of Amazon policies
Report