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Hello, I am trying to change my business entity details, but Amazon will not let me change my details. Every time I go to the business information tab and select "edit information," I get the following error: "We cannot process your request. You are currently undergoing another verification. Please retry once the verification is completed." Is there any way that this can be resolved. Thanks!

Does anyone know the latest coupon fee policy for June 2 of this year?

The buyer clearly exploited Amazon’s return system to get a full refund on a $1,625 item without actually returning it. This is not an accident—it shows a clear pattern of fraud.

• The order was delivered to a U.S. address and signed for.

• The buyer requested a return, and Amazon issued a U.S. return label.

• Instead of returning the item properly, The buyer himself or a friend dropped off an empty package at a UPS location in Canada. knowing this would generate a the tracking update shows that the package was dropped off. while making the package 100% unrecoverable.

• The package was dropped off at a UPS Access Point, but UPS never officially received it for transit. The tracking status currently states: 'Your package is at the UPS Access Point™ and is scheduled to be tendered to UPS.' Since UPS never officially received the package, and a UPS Ground return label is only valid within the U.S., UPS will not cover this lost package. This, along with the misuse of a UPS Ground return label intended only for domestic shipments, suggests that the buyer knowingly exploited the system.

This buyer is clearly experienced in this type of fraud—they knew exactly how to abuse the A-to-Z Guarantee to force a full refund without returning the product. Despite the obvious red flags, A-to-Z staff ignored these facts and deducted $1,625 from my account.

The buyer must take full responsibility for this fraudulent return. If not, Amazon should reimburse me, since it was Amazon’s system that issued the return label.

If such deceptive tactics are allowed, does this mean I, too, could purchase a high-value item, drop off an empty box at a UPS store in Canada, and then abuse the A-to-Z system to get a refund with a 100% success rate. If this type of fraud continues unchecked, it will encourage more scammers to abuse the system at sellers’ expense. Please take action to resolve this.

Case ID: 17425942251 is here with all the detailed order information. Who can actually help me? Why am I the one paying for the buyer’s outrageous scam and A-to-Z claim staff’s unfair ruling?

My account was deactivated on February 20, 2025 due to authenticity concerns and in accordance with section 3. We have not had any Product Authenticity Customer Complaints for the ASIN that is causing the misunderstanding.

We had video interview, we had all the required documentations they have asked:

-- A valid government-issued photo identity document. The document must include the following information: Full name, date of birth, ID number, expiry date, signature of the bearer (if applicable), country where it was issued or country of citizenship.

Of course we have.

-- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.

We provided the bank statement with the transfer to the distributor.

-- Registered businesses must upload their registration document. The document must state the name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the authority that issued the document, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

We provided.

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

We provided the invoice.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

We provided the tracking page printed pdf. We also provided an authorization letter from the brand to the distributor. Note that the brand is a leading global brand and works with distributors. They had a letter to authorize the distributor to distribute.

-- Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

The item was only fulfilled by amazon and we sent the FBA shipments too.

Now, then, what happened is that we are in a loop of automated replies asking for different proofs again and again. Please also note that I have been selling this brand for more than 2 years, and had sold at least 40 different ASINs. I have only worked with authorized distributors and this was the first complaint.

Also note that I do carry a different product group now completely unrelated to what the ASIN that deactivated us, but yet I am still using a 100% authorized distributor for that group too. I am 100% complying with the requirements here.

Last but not least, the ASIN under question was sold out since August 2024, and since it was not profitable anymore for a long time, I have not ordered it. But also since I found out that I had preordered from my distributor and they had the items reserved in hand for me, I bought them and was ready to send it to FBA again. For reference, this was also shipped to me on Jan 10, which is nearly 1.5 months before I had this complaint so it was 100% a coincidence. Now why I am telling about this new order that I did not even ship to FBA nor sold it yet is, they all come with a seal that has a unique code and you can check the authenticity of them from the Brand's website. I also sent that with my appeal, still no luck of getting activated. Also, again, there was not a single unit from that ASIN that was sold for at least 5 months, and this random deactivation happened. And no, it is not the brand, since if it was, I would have nearly 40 ASIN's under question, WHICH I still have the invoice for all of them.

I am really frustrated since in the past two weeks all I am doing is sending the information they requested and they keep asking for more stuff or the exact same stuff again. Today I submitted my bank statement, invoice, MY ID, and some other stuff for the 3rd time in this week. Please help me out of this misery.

@Seller_GEZPMc4CeQfh6@Seller_QYS7Alex1XIw4@Seller_guLNtDGZuva40

My listing was removed due to:

This product has been identified as a dietary supplement that does not meet Food and Drug Administration (FDA) labeling requirements. We have determined that the amount of botanical extract per serving on the label is inaccurate and/or misleading. Labeling recommendations for botanical extracts shall be according to criteria described in 21 CFR 101.36 and/or USP <565> Botanical Extracts. Amazon policy prohibits dietary supplement products that do not meet FDA labeling requirements. Violations of this policy may result in the deactivation of your selling account. For more information, please see our Dietary Supplements Seller Help Page: https://sellercentral.amazon.com/help/hub/reference/external/G55N3JF2WQS7RVNE

I have sent tons of inquiries and appealed ,also got same reply to submit more details..to update listing but I am Not able to do anything..also Not sure what is wrong EXACTLY!! ,Amazon team is trying to help but i am confused 😕

I just can't edit listing,

ASIN: B0DK12YXHY

,i spoke with customer service of Amazon tons of time ,with health specialist and seller support..

i was able to upload images..now they are saying item is restricted what to do?

Brand new item..with my brand name

Is there a way to get a list of my products that are eligible for Amaozn vine?

I'm trying to find category specific title guidelins and requirements. This link on Seller Central is broken :

https://sellercentral.amazon.com/help/hub/reference/201576440

Can anyone guide me where this info is available?

I submitted my Payoneer statement to Amazon for verification, but Amazon did not accept this document. I contacted Payoneer support, but the representative was also unsure. Therefore, I reached out to Amazon for assistance.

The Amazon support agent instructed me to follow the guidelines in the link they provided for re-verification. If unsuccessful, I was advised to reply to that message with my phone number and a suitable time for them to contact me for verification (due to security reasons).

I followed the instructions, but I only received a response that seemed like an automated message, stating that my document was not accepted and that my account would not be activated.

Here is my case ID: 17427451341. I kindly request Amazon's support in verifying my account so I can access the funds. As a small business, this is extremely important to me.