user profile
Sign in

Welcome to Seller Forums

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Account Health Support
by Seller_SBIjJooGeXSQ6

The Account Health Support team is a dedicated support channel for Professional Sellers worldwide. They address concerns and questions related to the Account health Page or other policy violations.

Our specialists can help you with the following:

  • Navigation: Guidance on navigating the account health page and the related performance calculations.
  • Understanding Amazon’s Policies: Offer guidance on Amazon policy to help prevent and resolve violations as they arise.
  • Address violations for any performance defects, listing deactivation's, and policy violations: Provide guidance and support on required information, or documentation to successfully resolve violations.
  • Improvement to Customer Service and Shipping Performance: Work with your business to uncover the root cause of potential or experienced situations, and offer suggestions that can help improve these calculations and customer experiences.
  • Obtain and Maintain good Account Health: Supportive education on how the account health rating is calculated including score and impact, along with how to maintain the score once achieved.
  • Submit requested information to avoid account deactivation or support reactivation: Our specialist can also support with the submission of requested information as needed to help avoid account deactivation, or aid in the reactivation of the account.

All professional sellers will have access to the Contact Us button on the Account health Page, or by utilizing the Help Button from anywhere in your account. You can also find this feature on your mobile device by selecting Account Health in your Performance menu. Account Health Support is available 7-Days a week, and depending on your location, and preferred language, there available hours may vary. You can confirm these times by clicking on the Contact Us button.

What if I am not a professional seller and I need support?

All amazon sellers including individual sellers can locate more information in our help section of seller central, this includes a variety help pages and our Seller University. Additionally, you can create your own discussion under the Account Health category for additional support and guidance.

2 votes
0 votes
91 views
2 replies
Latest activity 
user profile

Amazon has recently deactivated 3 of our ASINs, and when trying to ask what we need to provide to have the ASINs reinstated Seller central case support team, only give us a generic COPY + PASTE answer. We have the sense that they actually don't read the messages, and just rely on a bot to give us the answer.

We have called the Account Health Specialists but they also are not helpful at all. In one single phone call they would contradict themselves when trying to explain why our listing has been deactivated. Also, their reasonings are different from the ones that the case supports have provided.

This is unacceptable!! We've been selling on Amazon and investing heavily on Ads for YEARS!

Why Amazon has to treat us Sellers so poorly?

1 vote
0 votes
9 views
4 replies
Latest activity 
user profile

I need a useful amazon representative to help me remove this inappropriate feedback which I sense has some malicious intentions because who places an order, requests cancellation, and then proceeds to place a negative feedback, in buyers own words "Never got the item or a refund" how can a feedback like this even be permitted to be submitted, buyer obviously requested the cancellation so they knew they would not receive item and obviously understand we never took their money. Amazon needs to implement new coding into feedback manager and have these feedback removed asap this is wasted time having to submit on forums bc they have actual human interaction.

I am also in CSBA program and was ensured every feedback would be removed and now the one feedback that is obviously inappropriate can't be removed, definitely my last day with this program, its embarrassing a multibillion dollar company can be allowed to be tainted and manipulated and in the end its the sellers that take the hit not amazon.

Order ID 111-3582279-0670621

case ID 15341168721

1 vote
0 votes
1 view
1 reply
Latest activity 
user profile
AtoZ 702-3703835-6344235
by Seller_h43p6LPNeLjRW

Dear Esteemed Colleague, We informed our customer about a delay in the delivery of the product to our warehouse. Additionally, an estimated delivery date was communicated through a message on the seller panel, and the customer thanked us for the update, which you can view in the seller panel messaging section. During this period, the customer had the option to accept the delay or cancel the order. However, they chose to thank us for the information and did not cancel the order. Now, the customer has initiated an A-to-Z claim. Since we have already processed the refund, the product will not be sent to the customer once it arrives at our warehouse. Given these circumstances, we believe that this issue should not negatively impact our account health. We kindly request that you reconsider the situation in light of this information. Thank you for your understanding and cooperation. Best regards,

0 votes
0 votes
3 views
2 replies
Latest activity 
user profile
HELP!! I CANT REGISTER MY BRAND
by Seller_FlmrC66jctEmW
Amazon replied

I tried to register my brand and was rejected immediately. I appealed the rejection providing all the documents that were required and still nothing. Anyone who had a similar issue? How do you solve this?

0 votes
0 votes
13 views
7 replies
Latest activity 
user profile
Premium A+ Content Access
by Seller_iHod1JmniiVfP
Amazon replied

Hello, I have more than 5 (7 to be exact) approved A+ content submissions and

I have 3 ASIN only and they all have Brand Story, which means I have met all the criteria. but I don't have access to the Premium A+ content,

According to the policy, it should be granted every Friday. Yesterday was Friday, but it's not showing up. Could someone please help me with the premium A+ content access

Seller support is not helpful.

Case ID:

15340416871

15340362541

Thanks,

Michael

1 vote
0 votes
3 views
2 replies
Latest activity 
user profile
Unable to change the title to my own listing
by Seller_LTNvvFJ2jqJOv
Amazon replied

@Seller_nS0jcFQNDLG3e @Seller_l7Jtck9jxnEA0 @Seller_ovM5p622oIbGp @Seller_RSwABJNHpHnEZ and others

CASE ID 15301165901

I already got the canned answer from overseas seller support.

Can I please get some help to get this escalated to the correct department

I do not want my first keyword to be "Generic" on the advertising I pay for.

Thanks

1 vote
0 votes
10 views
4 replies
Latest activity 
user profile
How to change brand name?
by Seller_GgWKrnMsFq7kx

I make homemade clothing. I originally put generic but I think I should have put my own name as the brand? However this option is now locked and I can't change. Help!

0 votes
0 votes
1 view
1 reply
Latest activity 
user profile
Order not marked delivered
by Seller_qWZChZxyn0kQy

I ship my own items not buy shipping. My courier website states the order is delivered however the status on amazon seller central is still marked as shipped. Will orders say delivered on Amazon or do they stay as shipped?

1 vote
0 votes
0 views
0 replies
Latest activity 
user profile
Unable to list any book
by Seller_MVHx50y1FfrVk
Amazon replied

Hello, I am a new seller and attempt to sell books.

I know sellers need established history to sell some restricted books, but I can't establish a history if I can't sell any book.

Each one I looked so far is showing as 'Not available'

I'd appreciate any help, thanks.

0 votes
0 votes
3 views
1 reply
Latest activity 
user profile
Brand Story Content
by Seller_N29gedbVrhEdI
Amazon replied

Does anyone have issues with publishing brand story content? I have tried and tried and tried to get my brand story content published without any luck. I have deleted and resubmitted per the instructions several times and nothing. The content says published.

0 votes
0 votes
2 views
1 reply
Latest activity 

FAQs

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Conditions of Use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report Abuse

Use this form to report abuse of Amazon policies
Report

Release Notes

Stay up to date with improvements coming to Seller Forums.
View Release Notes