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Here's a reminder that the '1a Gross amount of payment card/third party network transactions' on your Amazon 1099-K should very nearly equal the sum of the following entries from your 2024 full-year Summary Report that you can download on your Reports Repository page:

= Product sales (non-FBA)

+ FBA product sales

+ Gift wrap credits

+ Product, shipping, gift wrap taxes and regulatory fee collected

+ Promotional rebates (typically a negative number)

+ Shipping credits

In our case the 2024 Summary Report total was within a few hundred dollars (~0.05%) of the 1099-K box 1a amount; others have stated that the slight difference is because those two documents' have inconsistent transaction time windows.

We choose to report as income to the IRS the total of the entries above from the 2024 Summary Report, not the 1099-K box 1a amount, because we have the monthly Date Range Transaction Reports (whose 12-month totals always match the annual Summary Report to the penny) as proof in the event of an audit.

Our account was suspended under the pretext that 2 of our ASINs B0B8JV5T8N and B07H42SZ13 were restricted. We appealed with our lawyer and proved with all the details that the ASINs B0B8JV5T8N and B07H42SZ13 in question were not restricted. When Amazon couldn't respond to our solid evidence, they then attributed the suspended to a vague reason, stating: 'The 2 ASINs in question were not listed according to our rules.' They asked us to provide a defense regarding this. However, the ASINs have been active for years, and we simply added the existing listings by copying them. It's as if the authorities are mocking us. We need your help. Afterwards, we explained the authorities' mistake with evidence, but our appeals were rejected within hours without being read. We are currently distressed by the arbitrary behavior of the authorities.

So we had an order, where a buyer opened an A-to-Z Guarantee claim and Amazon debited our account and counted the claim against our order defect rate: "The customer has not received their package and our records indicate you shipped this order after the maximum handle time." | "We have granted an A-to-z Guarantee claim of $25.24 on the order 112-9261579-5000233. We have debited the amount from your account and have counted the claim against your order defect rate."

We don't mind refunding the buyer if they haven't received the item - it's not their fault, it's not our fault either, but they can't be held responsible and this is just part of being a merchant - we will no questions asked refund the buyer if they did not receive their item. We have a huge - GIGANTIC PROBLEM with Amazon blindly counting this against our defect rate.

Per Amazon policies: "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery."

We have submitted an appeal and it was denied due to: "We have reviewed all available information and have determined that the merchandise was not shipped in a timely manner."

The item was shipped THE SAME DAY AS THE ORDER WAS PLACED and you can clearly see under the order details that it was shipped 1 day before the ship date: Ship date: Sun, Dec 8, 2024 | Ship by: Mon, Dec 9, 2024.

The Shipping label purchase shows: "Claims Protected", "OTDR Protected".

We have opened 2 cases now with this and Amazon blindly responds with "We stand strong with our decision".

I don't know if anybody working in Amazon who actually reads this forum, I have serious doubts, but this seems like an attempt to force everyone into FBA to squeeze the most money out of sellers with fees. You have to be either fully incompetent or intentionally hit order defect rate, where you can absolutely clearly see that the item was shipped on time, the item not only was shipped on time, it was shipped the same day of the order - we are working very hard to ship items the same day to make sure the buyers receive their items asap and then Amazon unreasonably and unfairly hurts our account.

Order shipped with label from Veeqo on time, order shows protection from claims and OTDR

Customer leaves negative feedback, I request removal but denied, I tried to appeal but was directed to support, talked to support and they escalated the matter but again denied, I replied with copy of the Amazon Buy Shipping protection showing that we are protected from negative feedback but no help at all.

Why is Amazon not removing or strike-through the comment and remove our defect when we followed the rules and used their label service that promotes protection from negative feedback ?

Please can anyone help here ? any moderator help will be appreciated.

Order ID 114-4477912-4582663

Case ID 17052887331 and 17052823131

We have an unbound FBA shipment that has been stuck in limbo for over 2 months. The carrier has the product sitting at a terminal near the FC, but amazon keeps delaying delivery for weeks at a time. It is long past the latest delivery date due per Amazon. An investigation has been opened but the support cases have not gotten any response. We send a follow up message every day to check on the status for CS cases, with no response. Please help, this is causing a massive loss to the business. Case ID 17007837751

Share scam here

buyer returns with the prepaid label offer by Amazon

they will edit the return address but won't change the bar code of the label

when UPS delivers the empty package at the final step

UPS will mark the empty package as "Package held by carrier because recipient is an unknown person or has unknown address. Please contact the carrier to update your address information."

Because this type of label will mark by fraud and won't delivered to merchant address

then the buyer claim they return the product and win the A2Z claim

I am seeking assistance regarding a serious issue with Order ID 111-6390046-9766643. A buyer has made a false claim stating that the product did not arrive, despite evidence showing otherwise. As a result, Amazon refunded $528 to the buyer from our account.

This situation is deeply concerning as it appears to support fraudulent behavior. I have tracking details and proof of delivery, which I am happy to share for review.

I kindly request that Amazon thoroughly investigate this matter and take the necessary steps to address this issue. Supporting false claims not only harms sellers but also undermines trust in the platform.

I appreciate any guidance or assistance in resolving this matter promptly.

RE: Unfair Assessment For High-Rate Return On Product Listings

Hello Amazon Sellers,

I'm writing to express my concern regarding the high return badge on product listings. Despite clear size information on both the listing and packaging, high return rates persist for products with fitting issues.

Given that individual body shapes vary, sizing can be subjective, even with accurate measurements. This badge unfairly represents our product and deters potential customers.

I urge Amazon to reconsider the criteria for this badge, particularly for products where fit is crucial.

Thank you for reading this matter.

Sincerely,

Gerald

So I may be slow or may be behind but last year when I first started Amazon I made $250k profit and had an Amazon representative. FBA was my best friend until Nov of 2024- Dec 2024. Let me tell you what happened. So Amazon lost 90 percent of my products I sent in those 2 months (almost 100k) and also had a million orders pending. So you have to wait more than a month to file lost FBA products in order to even be reimbursed. So I’m patiently waiting to file while FBA is still taking orders. A few of my missing inventory was found so Amazon will send to customer….then customer will get free due to missed fulfillments. When fullfillment is missed you have to wait 45 days to 60 days for reimbursement. So now I’m waiting for lost FBA and missed fulfillment reimbursements. Now my account is negative with 28 orders pending which Amazon should cancel because it’ll just be missed fulfillments. Now I should quit but this is the icing on the cake. If the customer damages an item you the seller has to refund them and you get no reimbursement. WOW. So I am officially going to be a customer and buy items and let Amazon know I damaged the item so I need a refund. THE END. I am now on the verge of being homeless and business ruined. I pray for you all. Thanks AMAZON FBA! (Moderator Edit: removed inappropriate commentary)