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Hey Sellers!

We've seen a lot of questions about suppressed listings lately. That moment when your product disappears from search and you're not sure why? Yeah, it's frustrating.

Let's find out what's tripping most of you up.

📊 Vote: What's YOUR most common suppression reason?

Drop a number below:

1️⃣ Missing images or image quality issues

2️⃣ Incomplete product info (bullet points, descriptions, etc.)

3️⃣ Title length or keyword violations

4️⃣ Pricing errors (potential high/low price flag)

5️⃣ Policy or compliance violations

6️⃣ I have no idea — can't figure out why!

🔍 Not sure where to look? Here's the fastest path:

  1. Go to Inventory > Manage All Inventory
  2. Click "Search suppressed and inactive listings" at the top
  3. This opens your Fix Your Products page with the exact reason and fix for each listing

💡 Pro Tip: The "Suppressed" status tag is clickable. It links directly to what's wrong with that specific ASIN.

✅ Prevent Future Suppressions

📚 Helpful Resources

💬 Vote above, then tell us: What's been your trickiest suppression to fix? Did you figure it out yourself or need help from Seller Support?

Your tip might save another seller hours of troubleshooting! 👇

Important note: If you need help with a specific case, please create a new discussion to Create and Manage Listings category. Be sure to provide your case ID and we will be happy to look into it for you.

1 vote
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Shipstation Amazon Buy Shipping Issue
by Seller_jU8OqMtibpQmi
Amazon replied

Hello

We are experiencing i unique issue here when shopping for Labels using Amazon Buy Shipping via Shipstation.

The issue is that Amazon Buy Shipping is returning shipping options that don't meet the delivery by date.

On Amazon directly, these options are not coming up, it is only happening on Shipstation.

Is this a known issue? It started yesterday.

8 votes
0 votes
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33 replies
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Hi Amazon Moderators,

I am a 10-year US seller with an Account Health Rating above 900 and 7-figure annual revenue. I am currently stuck in a verification deadlock caused by a system bot, and I need your help to escalate this to a Senior Manager.

Here is the background of my case:

1. The Core Issue:

My account was registered as an Individual, but I operate as a legitimate company (same legal representative). When I submitted my valid Business License for the INFORM Act verification, the bot locked my account due to a "Business Type Mismatch." The front-end upload window is now permanently blocked.

2. My Evidence (Stored in Case IDs below):

Bank Account Proof (Case 21557024731): I successfully switched my deposit method to a corporate WorldFirst account. Amazon has already made a 0.01 USD test deposit, confirming that the system acknowledges my company's banking entity.

Historical Compliance (Case 15128922611): I have a 2024 official Amazon CS email (Case 15128922611) where the representative explicitly approved using a "Business License (if applicable)". I successfully passed the verification following those instructions last year.

3. My Communication with Support:

Case 21487028091: I initially contacted Jeffrey from Account Health Support, who guided me towards the current process.

Case 21488175211: I was escalated to Senior Specialist Terence. He confirmed he submitted my case to the SIV team for internal data correction and promised to call me back on Aug 10th. However, he never called, and the case was auto-closed by the bot with the standard rejection email.

Case 21557024731: I opened this new case last night (Aug 10th), specifically requesting Senior Manager review and attaching all my proof. However, the working day has ended, and I haven't received a manual reply yet.

My Request:

I am not asking for an exception. I am asking for a manual review of my historical compliance record (2024 Case 15128922611) to fix this internal data mismatch. The bot is ignoring my evidence; only a human can see the truth.

Could an Admin please look into Case 21557024731 and verify the attachments I uploaded there? I have provided legal, transparent, and valid documents. I am willing to cooperate fully and provide anything else needed. Please help me break this loop before my account gets deactivated.

Thank you for your attention.

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Amazon is deducting retroactive shipping adjustments without providing proof — other sellers need to review their accounts

I want to make other Amazon sellers aware of a serious issue we are currently experiencing with Amazon Buy Shipping and retroactive USPS shipping adjustments.

Amazon has been deducting money from our seller account for shipments that were completed months ago, claiming that USPS later determined that additional postage was owed.

The problem is simple: Amazon is taking the money, but so far has not provided us with actual USPS documentation proving that USPS requested these specific adjustments.

We have repeatedly asked Amazon to provide, for each charge:

The Order ID and USPS tracking number.

The original postage amount.

The amount of the adjustment.

The original package weight and dimensions.

The weight and dimensions allegedly measured by USPS.

The specific reason for the adjustment.

The date USPS supposedly reported the discrepancy.

The actual USPS APV, carrier record, transaction record, or other documentation proving that USPS assessed the charge.

Instead, sellers are often given generic explanations about how shipping adjustments work.

That is not evidence.

If Amazon removes money from a seller's account and claims that the carrier requested the charge, Amazon should be able to produce documentation from that carrier supporting the deduction.

These are not small amounts. When adjustments from multiple shipments are suddenly deducted months later, they can add up to hundreds or even thousands of dollars, directly affecting a seller's cash flow and ability to operate.

What is especially concerning is the lack of transparency.

We purchase shipping through Amazon Buy Shipping based on the rate, weight, and dimensions accepted by the system at the time of shipment. Months later, Amazon can debit the account with a shipping adjustment, while the seller is left trying to prove that the charge is incorrect without being given the underlying evidence that supposedly created the charge in the first place.

How is a seller supposed to dispute an adjustment when Amazon will not provide the carrier documentation behind it?

Amazon should not be allowed to simply say, “USPS made the adjustment,” deduct the money, and consider the matter resolved.

We are asking Amazon to provide full documentation for every disputed adjustment. If Amazon cannot demonstrate that USPS actually assessed a particular charge, then that money should be returned to the seller.

I strongly encourage every seller using Amazon Buy Shipping to review their transaction history, shipping adjustments, and older USPS shipments carefully.

Check whether Amazon has charged you retroactively for shipments from previous months.

If this has happened to you as well, please share your experience here.

Sellers deserve transparency, documentation, and accountability when money is removed from their accounts.

A deduction should never be considered justified simply because Amazon says it is.

Amazon: show us the USPS evidence behind these charges.

3 votes
0 votes
59 views
15 replies
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We’ve been selling used books on Amazon for 10+ years with a long history of sales and positive feedback. Recently, we’ve suddenly found ourselves unable to list certain books because we’re being told we’re restricted/gated in the brand.

What’s confusing is that I can see a brand-new seller with no feedback and little/no selling history actively listing the exact same book.

Can someone explain how this works? Why would a 10+ year seller with an established account be restricted while a brand-new seller can list the same product?

Is this a recent change in Amazon’s gating system? We're having 10+ "review listings that need approvals" notifications every day, without any major chances or any account health defects. What is going on?

Example ASIN 1975076451

1 vote
0 votes
28 views
2 replies
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I hope this helps someone else. After a month and 6 cases, Amazon support was zero help, but I was able to figure something out. What worked for me was starting again as if I was entering a new account, then entering my bank information again. I did NOT upload a statement, and instead used the option to just enter my bank account info. But when I entered the account number, I put a bunch of zeros in front of it. Presto it verified right away. On my bank web site it shows the account number without the preceding zeros so that's how I was entering it. Apparently this was wrong. I just happened to notice that on my paper statement there were a bunch of zeros in front of the account number, so that's how I entered it into Amazon and it went through. I hope this helps someone.

1 vote
0 votes
17 views
1 reply
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Help with Unsuitable Inventory Investigation
by Seller_y7KPTOEhUqb0p

The documentation submission page specifically lists " Auction Houses/ Garage Sales/ Clearance sale as an available sourcing method. I would like clarification on what documentation amazon accepts when " Garage Sales" is selected.

1 vote
1 vote
32 views
6 replies
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I am requesting assistance from an Amazon Community Manager regarding a critical appeal loop affecting my secondary Amazon seller account.

My account was flagged for inauthentic inventory on a listing for the N64 game 007 GoldenEye. Every unit of my inventory is 100% authentic. I have submitted comprehensive documentation, including original order confirmations, shipping records, and matching bank statements. However, my appeals are repeatedly rejected via automated responses citing a lack of 'wholesaler or distributor invoices.'

The Critical Logical Issue:

• These games are 25+ year-old out-of-production vintage items.

• There are no authorized wholesale distributors for legacy N64 media.

• Any supplier claiming to act as a wholesale distributor for factory-new vintage N64 cartridges today is, by definition, dealing in counterfeit goods. Genuine inventory relies entirely on secondary market sourcing.

I have now received notices indicating that Amazon intends to dispose of over $10,000 worth of authentic vintage inventory.

While I am actively preparing formal legal and arbitration documentation to protect these assets, I would prefer to resolve this internally through proper review. Could a Community Manager please escalate this thread so I can provide the affected secondary account credentials securely?

2 votes
0 votes
45 views
12 replies
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