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Recent discussions

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As part of the Seller Solstice Celebration, let's take a moment to shine a light on the incredible community of Amazon sellers who've inspired and supported us.

Share Your Story: Have you been mentored by a fellow seller? Received invaluable advice from a community manager? Or perhaps you've simply been motivated by the success stories of others?

Let's celebrate together! Share your experiences and give a shoutout to the amazing individuals who've made a difference in your selling journey.

How to Participate and get your entry:

1. Share a Story: Tell us about a time when a seller, community manager, or a member of Selling Partner Support helped you or a time you had the pleasure of helping someone else!

2. Tag the Person: If possible, tag the person you're celebrating.

Tell your story and you might walk away with a $25 gift card today! Even if you don’t win today, participating today will give you entry for the Grand Prize, a ticket to Accelerate! You can learn more in the Official Rules.

Cheers,

Joey

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Need help with AWD orders
by Seller_VWIwhq21KNSbi
Amazon replied

Our AWD order STAR-XXYXASAPYEF5UX shows deliveried on October 28th, but it wasn't until December 3rd that started receiving 112 boxes, and the rest have not been received yet. This order originally had 585 boxes of goods, and we are unsure if these goods require more time to receive or have already been lost. We are deeply concerned about this and kindly need help.

AWD ID: STAR-XXYXASAPYEF5UX

Reference ID: 3TS6K3BF

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Image Rights Issue Without an AU Listing?
by Seller_pvItnYoyxDOsZ

So, I received some weird feedback today: the image rights for one of our listings on Amazon are apparently controlled in Australia.

But the catch is... the listing isn’t even available on Amazon Australia!

I’m scratching my head over here—anyone else run into something like this? Help me figure this out!

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Trying to activate Germany for 2 months now because our US account has been down for 2 months because of a duplicate account. I cant get them to activate my account because of "invalid" documents. Theyre the same documents i used to open my US account to begin with. Weve been appealing over and over and are not getting anywhere. I see similar issues with Germany and other marketplaces. Please help us. Ive lost hope.

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So I have a customer who bought some merchandise from me a while ago before I was deactivated on Amazon. As per my records I see that our warehouse did not send them the appropriate amount. So they sent me a letter in the mail, which I was surprised to see as once my account got deactivated I gave up on answering any messages on the platform. Customer is demanding a refund, which they rightfully own. I tried setting a refund up for the customer but the system does not allow me to. I can't even send a message to the buyer on the platform or any support messages. I am blocked from doing anything about this issue.

Wrongfully deactivated, given up on Amazon, just trying to make this right for a customer.

Why am I deactivated? Amazon doesn't care about it's small sellers.

https://sellercentral.amazon.com/seller-forums/discussions/t/258ad02f-3e7c-4477-819b-d698a49978c8?postId=5f23e5b1-50bb-48b2-af80-37d95a7dc547

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On October 14, 2024, we announced updates to the Product Bundling Policy for consumables products in several categories. We introduced these new requirements because consumables products are more likely to be ingested, applied to the skin, or used by vulnerable populations such as children and pets. They also typically have stricter storage and handling guidelines. We’ve introduced stricter policies for bundles that include consumable goods to ensure that all the consumables products included in the bundle are authentic and safe to use and consume.

However, we heard your feedback that the policy lacked clarity, making it difficult to understand how it impacts your business. We apologize for any confusion this may have caused and we appreciate you providing feedback to help us improve.

Based on your input, we’ve updated the consumables bundling policy language to be clearer:

  • All bundles must be product configurations packaged by the original manufacturer or brand. For example, you can list a bundle that includes Dawn dish spray and dish spray refills which was originally packaged by Dawn. However, you cannot list a bundle of Dawn dish spray and dish spray refills that you have re-packaged. You also cannot create your own bundle combining Dawn products with gloves and sponges from other manufacturers or brands.
  • Products may be reconfigured and repackaged as bundles if you have a Letter of Authorization from a brand owner or manufacturer granting permission to repackage. All products in a bundle must belong to the same brand, and the bundle must be branded with the same brand name as the products.
  • Gift items listed within the gift basket category may contain products from multiple brands that are physically bundled together for customers in a manner suitable for gifting.

We've also updated the examples on the product bundling policy page to provide clearer resources for understanding this policy. To learn more, go to the Product Bundling Policy.

Effective immediately, all new consumables bundles must comply with the updated policy. For existing bundles, we will begin enforcing the new policy on January 1, 2025. We’ll notify you through email and the Account Health dashboard if you have non-compliant bundles that are scheduled to be suppressed.

3 votes
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I can't list any product
by Seller_jPLcuRcjk1OsR
in group

Hello dears,

I can't list any product, and facing error "Service Unavailable We apologise for the inconvenience. Our technical staff is working on a solution. Please try again shortly. (OPF-503)"

could you please support :)

BR,

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I am a bedding product seller on Amazon for 7 years with my brand MARINE MOON , just on 11/28 right before Black Friday,they split the reviews for my top ASIN (B0DBZLZ1Q2) to show it separately which the whole listing just listed on August 2024, it pretty much like a new listing without any policy violations in my account health dashboard,I contact seller support and they can't find the reason why this happened and they only handle my case to some related teams (CASE 16758107251 , 16758113321 , 16739651251 4 days gone no answer yet )

What ’s more ,they split one of my ASIN(B0DBZNV5S2)‘s review again!!just today!! no any policy violations alert , AMAZON if you want me to die,please tell me directly, don't use these means

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Unable to Chrge but already been charged
by Seller_sup765Vjh7Dh2

Amazon, I am stuck at 'charge method'

You did some verifications for USA,CA,MEX, and suddenly charged 43.99USD

And I don't know why "unable to charge" when you already charged

Give me my money back? I haven't finished filling in the information yet

Thanks

Han

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Since October I've been experiencing stock anomalies with my products, such as in the Amazon operations centre, such as being in transit. This has continued until now, and now the situation is worse for me. Because before, even though the stock is abnormal but it does not affect the normal sale of the products, but now there are products that no longer have saleable stock, and Amazon's transshipment is not yet completed, which leads to a downward trend in my sales. The customer service of Amazon also said that the situation of the transit is uncontrollable and it will take 22-30 days, please be patient. I am very disappointed with this response. May I ask as a seller is it just a matter of waiting?

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Catalogue Approval
by Seller_pleIievo8sl3z

Hi,

Dear Seller's I recently apply for catalogue approval I submitted shipping box real world pics that my brand name are permanent affix but when i apply then my case is closed in few second I am in serious trouble please help regarding this issue even i try no of categories but got same email. your suggestion is important for us. THANKS

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