I’m genuinely stunned by how unhelpful Seller Support has become. All I needed was the “Letter of Authorization for secondary user” template — something Amazon’s own system asked for and linked to, but the help page didn’t actually contain. Instead of simply providing the document or explaining where to find it, support kept asking me for completely irrelevant information: screenshots, timestamps, “exact navigation paths,” and then claimed my timestamp wasn’t “valid.” None of this had anything to do with locating the missing template, yet I kept complying and re-sending everything just to move things forward. After several back-and-forths, I finally gave up, figured out the template myself, and successfully added the user.

Days later, out of nowhere, I received a totally unrelated copy-paste response in that case saying:

“We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated… Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account.”

This response had absolutely nothing to do with my case. 😅 I wasn’t submitting verification documents or anything related to account activation. It’s like they just grabbed a random canned message and sent it to close the ticket. What is going on inside Seller Support? Are agents even reading the messages anymore, or are they just judged on how fast they can send a reply? Maybe it’s time Amazon revisits its KPIs - because when the system rewards volume over resolution, sellers end up stuck in endless loops of nonsense instead of actually getting help.