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Changing Business Entity Information
by Seller_igEtkXIdTHsJm

Hello, I am trying to change my business entity details, but Amazon will not let me change my details. Every time I go to the business information tab and select "edit information," I get the following error: "We cannot process your request. You are currently undergoing another verification. Please retry once the verification is completed." Is there any way that this can be resolved. Thanks!

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Deals and coupons give you access to additional merchandising benefits that make your products more discoverable, drive customer reach, and may generate additional sales. We’re making several changes that are designed to make it easier to test deal and coupons strategies by giving you more control on deal duration, lowering up-front deal costs, and making deals and coupons fees performance-based so they are better aligned with your business.

Deal durations are becoming more flexible: Starting June 2, 2025, you will be able to run Best Deals on any day of the week, for a duration of your choosing, ranging from 1 to 14 days. This will allow you to align your deal dates and duration with consumer trends and your objectives. However, deal dates and duration will continue to be fixed for Peak Events (Prime Day, Prime Big Deal Days, Black Friday/Cyber Monday). For details, go to Create a Deal.

Promotions and deals fees are becoming performance-based: We’re making it easier for you to reach more customers through promotions and deals, by linking fees to performance. We’re lowering up-front deal fees and using variable fees that are based on sales to make it easier for you to try out various promotion and deal strategies. The variable fees are capped for deals, to ensure you gain the upside when running offers that customers love. In addition, we’re aligning fees to reflect the level of merchandising visibility of each promotion and deal type. Less visible merchandising will have lower fees, while more prominent placements will have higher fees.

Updates to non-Peak day promotions and deals fees We intend to apply this approach across all of our promotion and deal capabilities and fees over time. Effective on June 2, 2025, deals and coupons fees in the Amazon US store will change as follows:

  • Best Deals and Lightning Deals receive high-visibility merchandising placements including on deal pages, search results and detail pages. Up-front fees for running these deals will be reduced from $300/$150 per deal respectively, to $70 each per day plus a variable fee of 1.0% of deal sales with a cap for the variable fee at $2,000 per deal. For more information and fee examples, go to Understand deal fees.
  • Coupon fees will change from $0.60 per unit sold to an up-front fee of $5 per coupon plus 2.5% of coupon sales. For most products sold in our store, this change will result in lower coupon fees per unit sold. For more information and fee examples, go to Coupon fees.

We’ll continue to maintain different deal capabilities and fees during Peak Events and non-Peak days. Peak Event fees will vary by event to reflect the unique scale and growth opportunity of each high engagement period.

Prime Day offers more days to shop: Prime Day 2025 will be an even longer and bigger event that we expect will attract more shoppers and purchasing than ever before. To support this growing event, we will have the following promotional fees for the Amazon US store for Prime Day 2025:

  • Prime Exclusive Discounts (PEDs) are a highly visible and popular promotion type during Prime Day. To reflect the larger scale of the event and impact of PED merchandising, fees will change from $50 to $100 per PED.
  • Best Deals and Lightning Deals will remain unchanged from 2024 at fixed fees of $1000 and $500 respectively.
  • Coupons will have the same fee ($5 per coupon plus 2.5% of coupon sales) as non-Peak days.

More exciting Prime Day details will be shared next week. As a reminder, all information about Prime Day 2025 is confidential until announced publicly in the press in late June.

We hope the above changes will enable you to experiment faster with deals and coupons, and use these capabilities to generate even more customers and sales for your products.

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New Coupon Rules
by Seller_LXH5F5FDUVFtM
Amazon replied

Does anyone know the latest coupon fee policy for June 2 of this year?

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The buyer clearly exploited Amazon’s return system to get a full refund on a $1,625 item without actually returning it. This is not an accident—it shows a clear pattern of fraud.

• The order was delivered to a U.S. address and signed for.

• The buyer requested a return, and Amazon issued a U.S. return label.

• Instead of returning the item properly, The buyer himself or a friend dropped off an empty package at a UPS location in Canada. knowing this would generate a the tracking update shows that the package was dropped off. while making the package 100% unrecoverable.

• The package was dropped off at a UPS Access Point, but UPS never officially received it for transit. The tracking status currently states: 'Your package is at the UPS Access Point™ and is scheduled to be tendered to UPS.' Since UPS never officially received the package, and a UPS Ground return label is only valid within the U.S., UPS will not cover this lost package. This, along with the misuse of a UPS Ground return label intended only for domestic shipments, suggests that the buyer knowingly exploited the system.

This buyer is clearly experienced in this type of fraud—they knew exactly how to abuse the A-to-Z Guarantee to force a full refund without returning the product. Despite the obvious red flags, A-to-Z staff ignored these facts and deducted $1,625 from my account.

The buyer must take full responsibility for this fraudulent return. If not, Amazon should reimburse me, since it was Amazon’s system that issued the return label.

If such deceptive tactics are allowed, does this mean I, too, could purchase a high-value item, drop off an empty box at a UPS store in Canada, and then abuse the A-to-Z system to get a refund with a 100% success rate. If this type of fraud continues unchecked, it will encourage more scammers to abuse the system at sellers’ expense. Please take action to resolve this.

Case ID: 17425942251 is here with all the detailed order information. Who can actually help me? Why am I the one paying for the buyer’s outrageous scam and A-to-Z claim staff’s unfair ruling?

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My account was deactivated on February 20, 2025 due to authenticity concerns and in accordance with section 3. We have not had any Product Authenticity Customer Complaints for the ASIN that is causing the misunderstanding.

We had video interview, we had all the required documentations they have asked:

-- A valid government-issued photo identity document. The document must include the following information: Full name, date of birth, ID number, expiry date, signature of the bearer (if applicable), country where it was issued or country of citizenship.

Of course we have.

-- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.

We provided the bank statement with the transfer to the distributor.

-- Registered businesses must upload their registration document. The document must state the name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the authority that issued the document, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

We provided.

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

We provided the invoice.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

We provided the tracking page printed pdf. We also provided an authorization letter from the brand to the distributor. Note that the brand is a leading global brand and works with distributors. They had a letter to authorize the distributor to distribute.

-- Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

The item was only fulfilled by amazon and we sent the FBA shipments too.

Now, then, what happened is that we are in a loop of automated replies asking for different proofs again and again. Please also note that I have been selling this brand for more than 2 years, and had sold at least 40 different ASINs. I have only worked with authorized distributors and this was the first complaint.

Also note that I do carry a different product group now completely unrelated to what the ASIN that deactivated us, but yet I am still using a 100% authorized distributor for that group too. I am 100% complying with the requirements here.

Last but not least, the ASIN under question was sold out since August 2024, and since it was not profitable anymore for a long time, I have not ordered it. But also since I found out that I had preordered from my distributor and they had the items reserved in hand for me, I bought them and was ready to send it to FBA again. For reference, this was also shipped to me on Jan 10, which is nearly 1.5 months before I had this complaint so it was 100% a coincidence. Now why I am telling about this new order that I did not even ship to FBA nor sold it yet is, they all come with a seal that has a unique code and you can check the authenticity of them from the Brand's website. I also sent that with my appeal, still no luck of getting activated. Also, again, there was not a single unit from that ASIN that was sold for at least 5 months, and this random deactivation happened. And no, it is not the brand, since if it was, I would have nearly 40 ASIN's under question, WHICH I still have the invoice for all of them.

I am really frustrated since in the past two weeks all I am doing is sending the information they requested and they keep asking for more stuff or the exact same stuff again. Today I submitted my bank statement, invoice, MY ID, and some other stuff for the 3rd time in this week. Please help me out of this misery.

@Seller_GEZPMc4CeQfh6@Seller_QYS7Alex1XIw4@Seller_guLNtDGZuva40

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Listing removed
by Seller_lbbmGZ3RqCpwP
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My listing was removed due to:

This product has been identified as a dietary supplement that does not meet Food and Drug Administration (FDA) labeling requirements. We have determined that the amount of botanical extract per serving on the label is inaccurate and/or misleading. Labeling recommendations for botanical extracts shall be according to criteria described in 21 CFR 101.36 and/or USP <565> Botanical Extracts. Amazon policy prohibits dietary supplement products that do not meet FDA labeling requirements. Violations of this policy may result in the deactivation of your selling account. For more information, please see our Dietary Supplements Seller Help Page: https://sellercentral.amazon.com/help/hub/reference/external/G55N3JF2WQS7RVNE

I have sent tons of inquiries and appealed ,also got same reply to submit more details..to update listing but I am Not able to do anything..also Not sure what is wrong EXACTLY!! ,Amazon team is trying to help but i am confused 😕

I just can't edit listing,

ASIN: B0DK12YXHY

,i spoke with customer service of Amazon tons of time ,with health specialist and seller support..

i was able to upload images..now they are saying item is restricted what to do?

Brand new item..with my brand name

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Is there a way to get a list of my products that are eligible for Amaozn vine?

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Category Specific Title Guidelines
by Seller_wlJnJbcC2FN0d
in group

I'm trying to find category specific title guidelins and requirements. This link on Seller Central is broken :

https://sellercentral.amazon.com/help/hub/reference/201576440

Can anyone guide me where this info is available?

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I cannot verify my Payoneer bank account
by Seller_E7AX7FKrZUZjd

I submitted my Payoneer statement to Amazon for verification, but Amazon did not accept this document. I contacted Payoneer support, but the representative was also unsure. Therefore, I reached out to Amazon for assistance.

The Amazon support agent instructed me to follow the guidelines in the link they provided for re-verification. If unsuccessful, I was advised to reply to that message with my phone number and a suitable time for them to contact me for verification (due to security reasons).

I followed the instructions, but I only received a response that seemed like an automated message, stating that my document was not accepted and that my account would not be activated.

Here is my case ID: 17427451341. I kindly request Amazon's support in verifying my account so I can access the funds. As a small business, this is extremely important to me.

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Hi everyone,

I'm dealing with a serious issue with my Amazon seller account and really hoping for some advice from experienced sellers here.

Today I received an email notification that my Amazon seller account has been deactivated due to an intellectual property violation. According to the email, the violation involves:

ASIN: B0DJBWPJWJ

Brand: THE COOKIE MONSTER

The problem is I have NEVER listed or sold this product! I have no connection whatsoever to this ASIN or brand name. This is clearly a case of mistaken identity or a system error on Amazon's part.

My account has been suspended, all my legitimate listings have been removed, and my business has completely stopped because of this error.

I've prepared and submitted an appeal through the Account Health dashboard explaining that I've never sold or listed this product. However, I know these appeals can take time to process, and every day my account remains deactivated is causing significant financial damage to my business.

Has anyone experienced a similar situation? How did you resolve it quickly?

So far, I've tried:

Submitting an appeal through Account Health

Explaining that I've never sold this product

Based on your experience, what else should I do?

Is there a way to contact support directly?

Is there a better email or phone number to resolve this issue?

Does anyone know the average time for Amazon to respond to these kinds of appeals?

Thank you all for reading and helping. This is my main source of income so I'm really worried.

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