user profile
Sign in

Welcome to Seller Forums

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile

Your products may have a shelf life, but your expertise only grows stronger with time.

If you sell time- or heat-sensitive products, you know you face some unique challenges. We'd love to hear from you about these, and let you share feedback and advice with other sellers.

  • Have you tried FBA and merchant-fulfilled, and what pros and cons have you experienced for each when selling these kinds of products?
  • What do you know now that you wish you knew when you were getting started?
  • Do you have any packaging and labeling suggestions that have saved you time, money, or frustration?
  • And of course, what would you like us to share with policy-makers for this area?

If you're just getting started in this area, below are a few links to help you out.

Forums Article: What to Know about FBA and Expiration Dates

Expiration dates on seller-fulfilled products

Expiration dates on FBA products

Meltable FBA inventory

Seller-fulfilled meltable product policy

UPVOTE / DOWNVOTE this post if you enjoy seeing content like this. Leave a comment on this post with questions you may have about this topic and let us know what Listing on Amazon subject matters you want us to feature next!

0 votes
0 votes
7 views
0 replies
Latest activity 
user profile

Hi everyone,

I have two Seller Central accounts. The original account was restricted to sales in North America only, so I created a new account to sell the same ASIN in North America and Europe.

Currently, the original ASIN is suppressed because it is out of stock, and I’m worried about its impact on the new ASIN in other markets.

Can anyone help with the following?

  1. Impact of Suppressed ASIN: How does the suppression of the old ASIN affect the new ASIN listed on a different account?
  2. Data Preservation: If I remove the old listing, will I lose any important financial or performance data?
  3. Managing Multiple Accounts: What are best practices for handling multiple accounts with the same ASIN to avoid issues like search suppression?
  4. Account Closure: What happens to the old account and its data if I close or downgrade it?
  5. Performance Issues: What steps can I take to improve visibility and performance of the new ASIN if it's impacted by the old account?
  6. Resolving Account Issues: How can I unlink issues from the old ASIN to prevent affecting the new ASIN?

Thanks in advance for your assistance!

0 votes
0 votes
0 views
0 replies
Latest activity 
user profile

Last year, we implemented product size normalization on search and product detail pages, to ensure that customers receive consistent product size information across all stores.

This year, we're expanding the scope of this feature to include additional product types, including pitchers, binoculars, and pressure cookers.

To add or update a product's size value, go to Manage Inventory.

For more information on included product types, go to the Size normalization FAQ.

1 vote
0 votes
12 views
1 reply
Latest activity 
user profile
Reviews and Feedback
by Seller_oKuMKbxhzUT8Y

If amazon strikes out a feedback ("This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.")

Then the customer goes and posts the same text as a review to a product. Basically copy/paste to the reviews part of a product.

How does keeping that review in - but striking out the exact same text in the seller feedback section - how is this fair or make any sense whatsoever? If its not good to go in the feedback it should be removed from the reviews.

I posted this as a case (15649796341) - but seller support just keeps telling me how to remove the feedback (but that was already removed) - so really not even reading the text in my support ticket.

Any experience in this area?

0 votes
0 votes
1 view
0 replies
Latest activity 
user profile

Hi Forum,

I sent 100 units, around a 30 lb box at UPS. I have sent amazon proof of inventory with an invoice.

Anyone else having this issue? Before I even had a chance to submit a claim. Amazon tagged the shipment as "investigation completed and researched". I have opened up 2 cased - both saying that there were no units in the box.

There is no way I sent 0 units. What is alarming is I am seeing a lot of other posts on this forum with similar situations from other sellers.

Amazon is denying my claim. I obviously can't make a claim to UPS.

What is going on? What can I do?

FBA CASE 15608471931

10 votes
1 vote
487 views
15 replies
Latest activity 
user profile
Amazon Seller Fees for Books
by Seller_fM2ybqMFrCVZO
Amazon replied

I thought referral fees for books were 15%, but the “Amazon fees” charged for one book I am selling as an individual are 43% of the sale price. Is this normal? With the cost of the bubble mailer for the book and shipping (via Amazon), that leaves me with $2 at the end even though the book is being sold for $13 plus 3.99 shipping.

3 votes
0 votes
394 views
52 replies
Latest activity 
user profile

I recently discovered that Amazon has been charging us nearly $8,000 in advertising fees for campaigns in Canada and Mexico—markets I never intended to target. Here’s a detailed account of what happened, highlighting Amazon's questionable practices:

Unauthorized advertising charges in unwanted markets: When creating our campaigns, I specifically did not click the button that says "Launch additional campaigns in other countries." Despite this, our campaigns were somehow launched in Canada and Mexico, leading to significant charges.

The first charge was a mere $0.18, likely a tactic to see if we were paying attention. This was followed by a charge of $1.82, before escalating to much larger amounts. These charges were never approved, and we received no notification or consent request from Amazon regarding these campaigns. The initial small charges appear to be a tactic to test whether we are monitoring the foreign accounts. Once the initial charges went unnoticed, they ramped up the charges significantly, exploiting the lack of immediate detection.

Inadequate Customer Support: When I reached out to Amazon for clarification the associates were unable to provide a clear explanation of the charges. The cases are transferred to an ambiguous "Dummy email body for Ekko (Paragon) contact," and we never receive a follow-up. It feels like concerns are ignored and lost in a bureaucratic abyss.

Amazon's Deceptive Practices: This experience points to a pattern of gross and deceptive behavior by Amazon:

Lack of Transparency: The difficulty in obtaining clear information from customer support and the subsequent disappearance of my case into an undefined system highlights Amazon's lack of accountability.

Critical Questions: Is there an actual human I can talk to about these unauthorized charges?

Consent and Notification: Why were our campaigns launched in Canada and Mexico without my explicit consent or notification?

Customer Rights: How can Amazon justify these charges in markets I explicitly chose not to target?

Sellers deserve transparency, respect, and honest business practices. Have you faced similar unauthorized charges? What steps did you take, and were you able to resolve the issue? Let’s share our experiences and demand better practices from Amazon.

0 votes
0 votes
12 views
1 reply
Latest activity 
user profile
Already registered brands
by Seller_lFNqFLPTPlaxW
Amazon replied

Someone has already registered our brand. Due to the issue of 'redundant brand registration', we cannot register our brand.

We've done Amazon in the past. The rep is not currently available, so we opened a new account, and we can't find past Amazon accounts.(This is our prediction. It is not accurate.)

We want to register the brand. What should we do? We have already asked you many times about the same question. We are ready to provide all our information. Please help us to register the brand

But the stupid bot keeps repeating the same thing over and over again.

What should I do

0 votes
0 votes
4 views
2 replies
Latest activity 
user profile

Our Brand Name was incorrectly banned due to "Trademark Infringement Violation"; even though we have received no Policy Violation Warnings and no information pertaining to how we violated this policy. We asked Seller Central Support to tell us what we did that violated the policy, and the response from Amazon has been the following:

"We have decided, in accordance with the Category, Product and Content Restrictions policy and section 17 of Amazon's Business Solution Agreement, to prohibit ASINs with this brand name on Amazon due to suspected Intellectual Property infringement. Also, as per Amazon policy, we cannot tell you what is the exact infringement and violation of your brand."

This is a tremendous financial loss for us and we have run into the Amazon wall of automated responses and no desire to help us fix the problem.

Other than writing off to the Jeff Bezos Team, can anyone give us a ray of hope to get our brand reinstated?

Thank you

0 votes
0 votes
5 views
2 replies
Latest activity 
user profile
I am a new seller trying to reactivate my old account
by Seller_mHeHopPmkKOhA

hey I am currently trying to reactivate my old account. I used to sell used books but I have stopped for some time. I am now trying to do retail arbitrage but I have gotten the email saying I must reactivate my account. When I reactivate it asks me what business type am I going to be using. It's giving me the option of publicly owned, publicly listed listed or state owned. I was wondering which one I would have to choose for this business model since there is no "nope, I'm an individual" option

0 votes
1 vote
10 views
3 replies
Latest activity 
user profile

Hello all,

One of my big shipments was delivered to an Amazon warehouse on 6/1/24.

Since then the shipment hasn't been checked in, and it's still in 'delivered' status.

My item has been out of stock for over a month, and I missed all the sales from Prime Day event.

I opened multiple cases about this and confirmed that the investigation can start on 7/17/24.

Today is 7/17/24, and I tried to start an investigation request,

but now Amazon is saying that the shipment is not eligible for investigation until 8/1/24.

I feel like Amazon will keep delaying this 'investigation' for my 'lost units' and will not try to find it or reimburse me.

It's getting too hard to run a business on the Amazon platform.

34 votes
1 vote
1289 views
18 replies
Latest activity 

FAQs

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Conditions of Use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report Abuse

Use this form to report abuse of Amazon policies
Report

Release Notes

Stay up to date with improvements coming to Seller Forums.
View Release Notes