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Hello all!

Prime Day is back July 8-11, this year with double the days and millions of deals!

You can ready your business by reviewing the public announcement, our Prime Day readiness playbook, and these tips on optimizing Ad campaigns for the event!

Let's make this the best Prime Day yet with the forums community. Let us know any questions or callouts on what kind of content you would find most helpful as we approach the event.

Best,

Danny

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Sudden drop in sales
by Seller_U3fAMgXdCLk56

Has anyone else seen a sudden drop in sales? Our have dropped almost to zero sales. Called Amazon Seller support many times and they keep saying nothing wrong. But it is unbelievable as we are not getting any sales. Prior to this all our FBA inventory showed up as zero. We have also increased ad spend but the result is almost non-existent sales. Which is bizarre. Feels like an Amazon system glitch. Sales dropped by 3000+ USD! Very bad for small businesses. Please provide any suggestions or actions we can take to address this. Amazon partner support is no help. We have many products meeting deals criterion but we can't create any either.

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Hi Amazon Support,

We were significantly overcharged on FBA fees for one of our products last month—approximately $0.72 extra per unit across over 3,000 orders. We opened Case ID 17863744411 to address this issue and were told multiple times by representatives that a reimbursement would be issued. Each time, we were asked to wait 3–5 business days.

However, shortly after each confirmation, we received a follow-up message walking back the reimbursement decision with a vague or unjustified reason. This has happened repeatedly, despite clearly documented overcharges and prior support agreeing that we were owed a refund.

This situation has become incredibly frustrating and feels inconsistent with how Amazon should be supporting its selling partners. We're now seeking:

  1. A full and final reimbursement for the mischarged fees (~$2,100).
  2. Assurance that the correct FBA fee is now being applied to this ASIN moving forward.

We would greatly appreciate it if an Amazon team member—or any seller who has dealt with a similar FBA fee overcharge issue—could advise on how best to resolve this, especially given the repeated reversal of promised reimbursements.

Looking forward to your urgent attention to this matter.

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The restock inventory numbers aren't working!
by Seller_vuWtuf8NXJTPW

"Is anyone else experiencing issues with restock inventory numbers on Amazon?

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product does not use batteries
by Seller_i5Jsq2KRBVYOj
Amazon replied

We have received notice that several of our products need to verify that the consumer button cell batteries in our roller skates are safe and comply with safety rules. But our products don't use batteries. No batteries are included and no batteries need to be bought. I tried explaining that, but my appeal was rejected because:

. We are rejecting your appeal because the product has characteristics of Product Containing Button Coin Battery. We request you take the following action:

You must submit the compliance documents listed on our help page to offer this product on Amazon.

How do I submit compliance documents for the batteries in our product when our product has no batteries? I've got five different ASINs that have been removed over this issue and I feel like I'm dealing with customer service that just keeps repeating that I need to submit the safety documents that don't exist?

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Unexpected units nightmare
by Seller_pEWgU6SJNomGn
Amazon replied

Hello amazon sellers and amazon team

i have multiple cases that reached a dead-end with the unexpected units answer

the weird part is that i know for sure that the shipments in question were all sent exactly the way it was supposed to be according to the shipping plan

i hope someone at amazon will take a look at this and help me get those cases through the finish to locate or reimburse the missing units

Case ID's 16808283871, 16904401781, 16916441031, 17528054751, 16921690611, 17371754971, 16951480301

@Seller_WD80mtpYHjvBN@Seller_37l8i4vuvugjG@Seller_RSwABJNHpHnEZ@Seller_zukQNO61PzGck@Seller_4GjtS9k0cnHHv@Seller_j9Bd91CW3ZVpr@Seller_YeWcEeTwlVO93@Seller_WIFV02H2XUFgS@Seller_hme3Wbydd1ihr@Seller_OOVUXZLmb2UEH@Seller_khUF6HPR2AHxu@Seller_SBIjJooGeXSQ6@Seller_s3amN64nZ4y9V@Seller_l7Jtck9jxnEA0@Seller_xkwDczt8sPSmx@Seller_PIHyltK09pbl3 @Seller_CnfW62x6yxvJw @Seller_guLNtDGZuva40 @Seller_ovM5p622oIbGp @Seller_1KYLYkgAlu4xX@Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP @Seller_dnxnrsZIeTNo3

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[Moderator Edit: removed personal solicitations]
by Seller_0dj4FxJSu3stD

Hello, my friend! [Moderator Edit: removed personal solicitations]

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Can someone help me move my inventory back to the ASIN it was shipped to?

Amazon merged my 2 ASINS and when we unmerged them, Amazon left the 200 units on the WRONG ASIN.

For over a month 1 have tried to have this issue resolved!

I was sent an email last week stating this was corrected, IT IS NOT

Amazon thinks it is corrected< NO, ITS NOT

I cannot get anyone on chat or on the phone to do anything more than advise me to be patient.

HOW long does it take correct Amazons mistake?

CASE 17766933931

ID 17963612971

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The Voice of Customer dashboard has a new Fix Recommendations tool that can improve your product listings and descriptions to help reduce returns.

The tool uses artificial intelligence to analyze customer feedback and offers strategic guidance on listing improvements, along with data that shows how these changes could impact customer satisfaction and return rates.

To try the Fix Recommendations tool, go to Voice of the Customer.

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8 replies
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New restock report sucks
by Seller_DEIrElYOP1y24

The new FBA restock report sucks, there is no way of sorting the number of units needed to send, it just sorted differently every time you try to sort it. Missing information, the numbers don't match with the inventory page, the previous version was so much better, why every time amazon changes something is to make it worst?

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Customer Admitted Their Mistake in Writing - Still Can't Get Product Reinstated

Need help - I'm completely stuck and don't know what to do.

My product got suspended due to a

"Product Condition Complaint - Expired" but the customer has clearly admitted they made an error.

What happened:

Customer ordered two similar products on consecutive days

One was FBA, one was seller-fulfilled (mine)

Customer had an issue with the FBA product (expired dates)

Customer accidentally posted their complaint under MY product instead

Customer's written confirmation:

The customer sent me a message AND left feedback clarifying: "My complaint about expired products was related to [FBA Order ID], NOT the order fulfilled by [my company]. The issue was NOT with [my ASIN] which was shipped directly by [seller] - arrived in good condition."

The problem:

Customer admitted the mistake in writing

Customer sent direct message confirming error

I have screenshots of everything

FBA product was already refunded

Seller Performance response:

Every time I submit this evidence, I get template responses saying "insufficient information" or "need more documentation."

What I've tried:

Submitted 10+ appeals with all evidence

Called support center 10+ times

Sent messages through different channels

Attached customer's written admission

Provided order details for both products

I'm at a complete loss and really need your help.

What more can Amazon possibly need when the customer themselves has admitted in writing that they complained about the wrong product?

PLEASE - has anyone faced a similar situation? Any advice on what specific evidence or approach might work? I'm willing to try anything at this point.

This is really affecting my business. I don't know what else to do and would be so grateful for any guidance or help from this community.

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