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Amazon has determined that Hurricanes Milton and Helene are major fulfillment network disruptions that affect the shipping regions listed below, and we have taken steps to reduce their impact on seller orders and your account health metrics.

For seller-fulfilled orders that are shipped to or from these regions, Amazon is adding promise extensions to the delivery dates customers see to ensure delivery expectations reflect possible delays. Additionally, we will protect your impacted orders from being considered as defects to your On-time Delivery Rate (OTDR), Late Shipment Rate (LSR), and Cancellation Rate (CR).

If any of your orders to or from these shipping regions are shipped late, delivered late or cancelled, these will not be calculated as a defect on your Account Health Dashboard and will not count against you for purposes of determining whether you have met the requirements of our Order Performance program policy.

The zip codes we add promise extensions to are dynamically updated as we get updates from carriers and observe transit lanes impact.

For Hurricane Milton, these exceptions and protections are already in effect as of October 8 and will continue until at least October 25. As of the moment we published this post, the zip codes we are proactively providing account protection are any that start with the following 3 digits: 286, 287, 288, 303, 304, 305, 306, 315, 320, 321, 322, 326, 327, 328, 329, 330, 334, 335, 336, 337, 338, 339, 340, 341, 342, 344, 346, 347, 349.

For Hurricane Helene, these exceptions and protections are already in effect as of September 25 and will continue until at least October 18. As of the moment we published this post, the zip codes we are proactively providing account protection were any that start with the following 3 digits: 242, 243, 246, 266, 268, 270, 273, 275, 278, 279, 280, 281, 282, 283, 285, 286, 287, 288, 289, 290, 291, 293, 294, 295, 296, 297, 298, 299, 301, 304, 305, 306, 307, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 320, 323, 324, 325, 326, 329, 330, 338, 339, 342, 349, 359, 368, 376, 377, 378, 398

We may extend these dates and protected zones further based on continued impact to affected regions.

Additionally, we will remove any protected orders from your Account Health metrics reports. To view which of your orders were not protected and currently impact your account health metrics, go to your Account Health dashboard, click on the metric you are interested in viewing, and click ‘download report’. Please reach out to us via Seller support if there are orders which were affected by this event that were not considered for the above account health metric protection, and our investigations team will evaluate if the shipping to or shipping from zones of your orders should be considered under this protection.

Fulfilled by Merchant Team

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can't close listings
by Seller_T4iXwCyzl3wxk

I'm having trouble closing listings with the new inventory pages. I check the box on the left of the listing, click the "close listing" selection at the bottom of the inventory page, and nothing happens

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Hello everyone,

I’m reaching out to the Amazon seller community in hopes of getting some advice. I’ve been dealing with a frustrating issue for months, and despite following all necessary steps, I am still struggling to have my account reinstated.

My account was suspended due to allegations of selling counterfeit products. I provided detailed documentation, including invoices and letters of authorization. Despite submitting these documents multiple times, I continued to receive generic rejections without a clear explanation of what was lacking.

After several appeals and back-and-forth communication, Amazon allowed me to recall inventory from FBA. I’ve since received the recalled items and have no intention of relisting them on Amazon but I am still getting generic rejections on appeal submission without clear explanation of what's lacking.

I’ve experienced significant business losses throughout this process, and the lack of clear communication and resolution is incredibly frustrating. If anyone has faced a similar situation or has any advice on how to get this resolved, I’d appreciate your insights.

Thanks in advance for any guidance you can provide.

@Seller_pAPBCLhysbW5T

@Seller_F4AbbFj6ovBk3

@Seller_4GjtS9k0cnHHv

@Seller_aEROSwwdnzGiU

@Seller_1KYLYkgAlu4xX

@Seller_OOVUXZLmb2UEH

@Seller_PIHyltK09pbl3

@Seller_pmPMHSY5A35rL

@Seller_fXQIQzsolCXuL

@Seller_GEZPMc4CeQfh6

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Hello Community,

Attached below is a email from Amazon on 10-10-2024. However my account status is in the same deactivated status as its been for the last month. I've tried 4 times to reach out to seller support. The last call the poor guys English was sooo bad that we couldn't even complete one sentence together. Not 100 percent what to do from here. any ideas? I appreciate you guys!!! The two ASINS listed are new info provided by AMAZON but I don't even have those listed any longer. In fact they aren't even listed on my account. My point is neither of the below claims from Amazon are true so far.

Dear ______,

We have reviewed the information you provided. As a result, we will disburse your available funds on the next settlement date. If you have questions related to funds disbursement, "not allowed url's"

We have also reviewed the provided information regarding the ownership of the inventory and determined that you have provided invalid proof of purchase . We are exercising our right of disposal under the section F-7 of the "Amazon Services Business Solutions Agreement" and the "Unsuitable inventory investigations policy". Amazon’s Business Solutions Agreement can be found at However, this will not make any change to the status of your account, it remains activated.

ASIN: B079NFZM56 , B0BL2BB4GV

Thank you for your patience and cooperation with this process.

Thank you,

Amazon

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I'd like to start selling a set comprising a face lotion and a face toner. FYI, I'm a brand owner and have rights to sell these. I plan to wrap them together in one bag and send them to FBA.

How do I go about creating a listing?

I just went to "add product," but I only see the option to reveal how many pf the IDENTICAL items I am selling.

Obviously, if I sell a lotion and a toner as a set, they area not identical. How do I indicate that I'm selling a set of different products?

And what about UPC codes? How many do I need?

Do I need a UPC code for lotion, face toner, AND the set (so three in total) even if I will only sell them as a set?

Or do I need only one UPC as a set?

I mean, it'd be ridiculous if you are selling a set of 100 colored pencils of different colors and you need 100 UPC codes for different colored pencils in a set.

With the same logic, then, I would only need one UPC code, one for the set..?

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Product marked inactive
by Seller_tF0FfmeD0Hjvp

Hello Friends,

I have tried uploaded a product and it keeps getting marked as inactive due to product compliance. However, when I click on it to see what the violation is, it says I do not have any product policy violations. Can anyone offer any insight to this?

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Orders have been delivered with Tracking Number and Signature. Even though, A to Z team is giving a refund to the buyer. Please see below one of the orders.

112-2683155-4580264

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MIssing Inventory? Recent
by Seller_nA7BrsIwDL9wh
Amazon replied

What is going on with these FBA shipments. For the 3rd time in month the lost 3 entire boxes, and one that they claim only 5 of 46 was shipped. All different warehouses. Is there a mod that can explain this? I am getting dinged left & right for shipping errors and OUT of the inventory, so losing plenty of money on top of this.

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All the inventory are marked as defective in one night
by Seller_zxmCHCRLL4qoj

We are selling safebox with AA batteries. A week ago, Amazon said we sell button cell battery and need provide compliance. After several cases, Amazon found out we do not sell product contain button cell battery and dimissed the decision.

But suddenly all of my product are marked as defetive. I contacted through case for several days, no one can explain to us what happeded. None of the product were sold to buyers at all. I have no clue why all the products are marked as defective in one night.

Amazon staff just told me create removal order for this. But if that all brand new products are failed at the same time, how can I bargin with Amazon for compensation. I paid a lot for the safebox to sotre in the Amazon warehouse. And they just said it all broken now and let me remove it. It's a lot of money to us.

Does anyone ever met this situtaion

Please help me out

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hello my asins are inactive due to missing date in CPC but i have already fixed it and submitted the new cpc report but still my asins are in active kindly someone help this will effect my sales rankigs

Case id 16419550181

@Seller_JT2cdQLa0Oueg @Seller_QYS7Alex1XIw4

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First Class Letters
by Seller_jfhJPrMHYPcda

Amzn allows orders under $10 to be shipped via first class letters. This allows customers to purchase cheaper items without being hit with $5+ shipping fee. Amazon then sends these customers an email 14 days later stating "package may be lost" which Amazon has no way of knowing. This creates endless refunds and or a-z claims. My question to amzn is this... with all your endless resources, can't you simply make a deal with usps for standard envelopes with tracking like your competition has?

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