Welcome to Seller Forums

We have inventory in AWD that went through AGL and non AGL carriers over a period of time. The discrepancy in reimbursement is coming from units going from AWD to FBA. For instance, we shipped inventory from AWD IUSJ to VGT2. It was not delivered fully. Some quantity was not recieved. However, this inventory went from AWD warehouse to Amazon FC location. So In such cases when I open a case I am asked to provide proof of purchase or proof of delivery, and other supporting documents for this shipment. I did provide them and they closed the case saying that the documents provided were not sufficient. The problem is that this inventory was shipped from AWD itself. Where is it getting lost? Is anyone else facing the same issue?

Hello,

I was instructed to start a new thread, so I am reaching out again. I have also created a new case, and the Case ID is 16474498331

I am reaching out because I sent a shipment to the Amazon warehouse, and while Amazon confirmed receipt of the shipment, they claim that the items were not inside the shipment box. ( Shipment ID : FBA188D5MD1H )

I was not given the option to request an investigation, as I was simply informed that the investigation was closed. I had no opportunity to appeal, and as a result, my seller account's defective rate has increased. This situation is completely unacceptable.

If there were any mistake on my part, I would acknowledge it, but I am confident there was none. I personally packed the items and attached the FNSKU labels to each one.

The tracking number for the shipment is 1Z2285W80382429074, with a weight listed as 36 lbs. This shipment contained ASIN: B08Z2MDGWQ, the Indiana Jones 4-Movie Collection DVD, totaling 45 units, which aligns with the shipment weight.

To clarify, this shipment also included three other ASINs: B00S6DBGIS, B07XYPXB9Q, and B07D87N9JT. These three items had a combined quantity of only 4 units, which would weigh no more than 7 lbs. The remaining 29 lbs corresponds to the 45 units of B08Z2MDGWQ.

It seems incomprehensible that Amazon would have received only those 4 items and that the remaining 45 DVDs would go missing. This is clearly an Amazon error. It’s not as if the entire shipment is missing—why would these specific items alone disappear, and all of them, rather than just a portion?

I have the invoices and documentation ready and can resend them if needed.

Please help me resolve this issue.

Thank you very much for your help.

@Seller_4GjtS9k0cnHHv @Seller_F4AbbFj6ovBk3 @Seller_1KYLYkgAlu4xX @Seller_aEROSwwdnzGiU @Seller_OOVUXZLmb2UEH @Seller_PIHyltK09pbl3 @Seller_aEROSwwdnzGiU @Seller_pmPMHSY5A35rL @Seller_fXQIQzsolCXuL @Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0@Seller_YeWcEeTwlVO93@Seller_hme3Wbydd1ihr

Jeff Bezos said many times over the years that one day Amazon will fail. I'm starting to wonder if that day is not approaching fast. I have been selling on Amazon for several years and have always been impressed with their logistics. You check a product in and days later it is ready to sell or put another way, there is never a break in the availability of the product. A couple of months ago Amazon introduced a new system where one can kind of choose where in the country you want your product to be delivered to(east, middle, or west), at a price of course. Oddly enough their logistics immediately went to hell after that. Now you deliver the product to the designated warehouse, where it can sit for weeks before it gets unpacked and after that, it takes another 3-4 weeks for the product to get distributed to their warehouse around the country and is therefore not available to ship. As a result do people not buy your product since the delivery date can be as far out as 3-4 weeks? This is not an improvement...this is ridiculous!

Hello,

@Seller_YeWcEeTwlVO93 @Seller_l3eCP9f1PtJXC @Seller_s3amN64nZ4y9V

We dispatched our pallets in August, and now we have received an email informing us that the delivery is now rescheduled for January 4, 2025. The initial delivery date was set for October 8, 2024, and it has been continually postponed. How can we address this situation? Anyone facing similar issues and any of issues resolved? If so, what was the duration before the products were delivered to FBA?

Our case number is FBA18BDLPJ1G

Thank you.

I have reinstated my account and resolved all the issues. Next, I also verified my account and reactivated it, but my funds are showing as "Expenses". Please suggest to me the steps that I can take to get this resolved. Your help will be much appreciated. Funds stuck in USA and Mexico marketplace

Case ID 16417620391, ID 16459681251

please help

@Seller_4GjtS9k0cnHHv @Seller_F4AbbFj6ovBk3 @Seller_1KYLYkgAlu4xX @Seller_aEROSwwdnzGiU please help me escalate my case, @Seller_GEZPMc4CeQfh6 , all my case are being transferred with no solution

Buyer Fraud, Buyer returned 100% of 40 orders over 6 months!!!!! 43 items returned and 95% of the items were swapped or heavily used.

I have reported the Buyer Every time but nothing happens, buyer continues to abuse me and Amazon is complacent.

What are my options? Who do I need to escalate this issue to?

I'm wondering how many other sellers are dealing with this same issue, and have found a resolution.

We had goods delivered to Amazon on August 2nd, about 40% of those goods became immediately available for sale, while the rest have been in "Receiving". We have been trying to start a reconciliation case for about 1.5 months, as 60% of our goods are still in "Receiving", and cannot be sold. Amazon continues to push our investigation date, preventing us from finding out what happened to our goods. Meanwhile the shipment has been closed, showing discrepancy in the goods. Amazon still pushes the investigation date, despite them admitting that there are discrepancies in the shipment.

Meanwhile we are almost out of inventory, and cannot purchase new inventory to replace it. We have almost 120K worth of goods that Amazon refuses to investigate. We get the same canned response from support, and so far no support has been helpful in this case.

Add to injury, a random seller has appeared that is selling our same branded product and dropping the price every day ON AMAZON. We have never sold this item wholesale or in bulk. It appears the goods have been stolen from the FC, and are being sold on Amazon now by another person that stole the goods.

It's really hard to trust Amazon when it treats its sellers this way.