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We constantly have new Amazon FBA sellers joining us here on the Amazon Seller Forums looking to learn from those that have come before them. To that end, we'd love to hear directly from you - our veteran FBA sellers - about the single most important lesson you've learned through your years of experience.

What piece of advice or insight has been absolutely invaluable in helping you navigate the world of FBA selling? What's the one thing you wish you had known when you were first starting out?

Whether it's a tip about product sourcing, inventory management, customer service, or anything else, new FBA sellers have a lot they can from the combined veteran FBA experience we have here on the forums.

Sound off in the comments below!

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Supply Chain Authentification..WT.F
by Seller_68P3EWLU4CH7k
Amazon replied

Has anyone ever gotten a approval once they received the supply chain authentication email?

We sell on Amazon to supplement our actual Franchise store front. If anybody can come up with actual proof of a legit supply chain its ME. I've sent in BOL, invoice's, bank statements, Franchise agreement, pics of a store front, paystubs that show proof of working for the manufacture. It doesn't matter what I submit, it gets denied every time.

I've been hit three times with this now. This last time Amazon held 133 units of mine hostage and said if I did not submit proper information the items would be destroyed. After appealing multiple times and submitting all info Amazon destroyed all my inventory in question. I am in shock this is tolerated and allowed. Any tips or tricks to win these appeals?

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Subscription refund
by Seller_v01eiusANacfr
Amazon replied

Hello Dear,

Unfortunately, this is very disappointing I have complained so many times to amazon to refund my money. I have not yet started to sell on amazon neither did I select the premium plan. The money was deducted without my consent when I apply for refund they say this.

"We understand that you are requesting a subscription fee refund. Your request has been declined because you have not been charged a subscription fee in the last 90 days."

Is there anyone sincere from amazon who can help me?

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Hello everyone,

I recently updated my entity information from my personal SSN to my business EIN, and changed my legal entity and tax information. Additionally, I updated my business address from my home address to my official business address.

After verifying my new address with a postcard sent by the business, I received an email stating that my account was deactivated due to a violation of "section 3 of the Amazon Services Business Solutions Agreement." The email also requested additional documentation to verify my identity, instructing me to confirm that a valid credit card is on file and to submit one of the following documents: a business license if applicable, or a utility bill (for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service).

Following these instructions, I submitted my business license and the electricity bill for the new business address and updated my credit card to a business credit card. However, after several attempts and using different utility bills, such as AT&T and a new electricity bill, I continue to receive a response saying, "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."

I have also submitted my credit card statement and my driver's license, all of which match the Amazon seller business address. Can anyone advise why the documents I submitted are insufficient? Is Amazon requiring a utility bill that displays only my business name, since my current bills display my personal name? What document should I submit, or what should I include in this appeal to get my account reactivated?

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Multiple Scam Orders
by Seller_muAYzTvCfjU1Q

I have been receiving multiple scam orders, over 10 orders in the past 7 days, and the "buyer" claims that they never received the package despite the tracking number shows it was delivered and at times even with photo proof provided by UPS. I noticed this buyer has repeatedly been purchasing the same product, at times different colors, then once the package shows delivered, they send a message stating that they never received the package. The buyer is opening multiple accounts with different names to make these orders. I am sure this scammer is drop shipping their orders this way then received the full refund after an A-Z claim. I am positive this is the same person scamming us due to many reasons.

1) they have been purchasing the same product over and over.

2) buyer repeatedly uses the same text over and over in the messages such as logistics company , confused or confusing, investigate etc.

3) For some order numbers, the buyer even used the SAME EXACT " non received" message from previous orders.

How does someone report something like this? I have everything documented and the order numbers. Has anyone been able to block scam buyers?

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Happens from time to time, but I always want to make sure it's not just on my end.

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Hi,

For my first brand registration it got rejected and got the below email from Amazon Team.

Why did this happen?

This decision was made due to one or more of the following reasons:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

d) inability to provide sufficient evidence of branding on products/packaging;

e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

Then I appealed and tried to understand the issue and provided information. After that tried to do another registry with carefully checking every information. Then it got rejected again and I appealed but there is no response from the Brand Registry team, it's been 6 days.

Case ID: 15406451961

Can anyone help me with this? I didn't list any products yet. I want to list them with my brand.

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Considering the responses I've been getting from the Health Support team - I might as well post the situation here considering it is so unbelievable.

This is NOT a thread asking for Help or Assistance with writing an Appeal, Plan of Action, or issue resolution.

Admins/Mods - I understand I have a different thread regarding Seller University 2.2 and writing a Plan of Action. This thread is not about a plan of action or writing an appeal. This is a completely different type of thread.

Our Store is currently deactivated on Amazon due to an IP violation given by Amazon's AI which sweeps new seller listings. The ASIN behind the issue has been IP targeted for around 3 weeks before the store was deactivated.

During the time we had taken to resolve the initial IP issue - we had been approved for a Pokemon GTIN exemption. With this GTIN exemption, we were given "96 hours" (a very weird, specific number) to create our ASIN listings under the respective brand (Pokemon).

During product creation, we were greeted with some UPC errors. The errors were Amazon's registry waiting to sync with GS1's registry. We followed up regarding the errors and spoke with an Amazon employee by the name of "Vivek".

During our chat with Vivek, we stated our issue - and asked a simple question regarding a potential ASIN brand change to avoid removing FBA inventory from the warehouse. Vivek's response initially was that he was unsure regarding this. After about 3 minutes, he returned to the chat with what seemed like great information at the time.

Vivek gladly told me that he would update the IP Targeted ASINs brand to Pokemon for the listing to reactivate. In glee, I replied with happiness thanking him:

In astonishment and happiness - I asked him if I was able to use the term "Pokemon" in my listing considering the brand for our listing has been changed:

Vivek doesn't seem like a bad person, but the biggest issue at this point is that our Store is deactivated due to the most recent IP violation on the targeted listing that Vivek had changed.

We made sure to ask Vivek if we were allowed to use the branded term "Pokemon" before making any changes to the listing - to which he replied,

"Yes, you may update the titles to say Pokemon"

We have been going through the appeal process trying to make our claim that we did not wake up one day and just say,

"Hey, let's go change the name of this listing and circumvent IP policy"

No, we tried our absolute best to do the right thing in this situation & at this point, I only wish that Vivek had just simply told us to use the GTIN exemption we were approved for to create new ASINs under the appropriate approved GS1 UPCs.

For the thread finale, and what's even more insane to me regarding this situation - after submitting all of this information with corresponding chat logs, case IDs, approval notifications regarding our GTIN exemption/ability to create ASINs, Amazon Health Support came back with this message asking for the following information:

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time to process an order FBA
by Seller_fybtcPq8UmuUp

How long does it normally take for an FBA center to process an order. Mine has been saying it is processing, no problems are showing up. Is this normal? It has been 5 days since it was sent.

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Lying Buyer Reviews how can i get help?
by Seller_PCcfosU2oIMn0
Amazon replied

My products are all plastic and a buyer gave negative reviews stating that my products rusted through in a month and are garbage..... they are plastic they cant rust.... obviously BS reviews how can i get help?

Why are buyers allowed to lie, even when it can be proven that they are lying?

When i report the review there is no option to say why it's fake, no option to respond and say hey, my products are plastic, it is impossible for them to rust.

What can I do?

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FBA Software
by Seller_lRffXYNhkxPO3

Hello Sellers ,

I'm wondering what your favorite Amazon FBA software's are , I'm trying to find a replenishment software as well as a better send to Amazon workflow software.

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