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In June, I sent some units to Amazon. They arrived, but then disappeared. After that, I was given a date to initiate an investigation, a date that has been changed three times. It seems I will be celebrating the anniversary of those lost units without any assistance from Amazon to resolve my issue.

Hi everyone,

We recently received a critical notification stating that updated US tax identity information is required. Here are the details:

1. A new W-8 tax form is needed. If we do not provide this updated information, our selling account will be temporarily deactivated, and our listings will be removed.
2. We must complete the self-service tax interview before the due date of December 30, 2024
3. This issue will have a significant impact on our account if left unresolved.

We received this notification in our EU and UK accounts, but not in our US account. After contacting Account Health support, we were informed that this is not a glitch; it’s part of the compliance process.

We would greatly appreciate any insights or advice from the group on how to move forward with this. We want to ensure we handle this correctly to avoid any issues in the future, especially since we also have our own US account under the same brand.

Thank you!

I created a dummy listing on FBA about a laser level tool with a model that is currently selling to see if there are any policies and exceptions I need to be aware of before my inventory hits Amazon warehouses. I was hit with the message below on my dummy listing, what type of documents do I need to ask my manufacturer in order to get rid of this message?

This product has been identified as a laser tool product that is a Class IIIb or Class IV laser, an unknown laser class, or over 5mW. Amazon policy prohibits the listing or sale of Class IIIb, Class IV lasers, and laser products over 5mW.

Best

You know, I wish Amazon understood the concept of a learning curve. I recently decided to try out both the shipping and handling automations and even though I thought I had a good understanding of how they would function, I still found myself initially making a few mistakes, which had a brief negative impact on my metrics. The impact on my metrics caused me to become ineligible to compete for the buy box/ feature offer for over 2 weeks now. Needless to say I’ve learned my lesson and won’t be voluntarily implementing new tools Amazon introduces in the future.

Also, since I’m already on my soapbox, I wish that people who work for Amazon had a better understanding of how things actually function. Case in point, over the years, I’ve had multiple support agents, (including during recent conversations discussing the above issue) tell me that I should not be printing shipping labels until the carrier arrives and I am handing the orders over to them. (Cause that’s feasible…) Other support agents have been a little more reasonable and have stated I should not be confirming that orders have shipped until after the carrier has picked them up. While more reasonable, that simple is not how Amazon’s buy shipping service works. Buying the shipping label and confirming the order has shipped are NOT tasks that can be split and handled independent of one another, so I don’t know how they think this can be done…

• Order ID:114-3717324-1199432
• Return Reason: Ordered wrong style/size/color
• Request Date: 09/11/2024Seller's confirmation before delivery: Aug 29, 2024 8:38 AM and Aug 29, 2024 9:31 AM but No answer from buyer
• The seller promptly responded to the buyer's return request at 9:38 AM on September 5, 2024, just 11 minutes after the inquiry was made at 9:27 AM, highlighting their commitment to timely customer service.
• Return carrier: UPS Return tracking number: 1Z5Y628Y0356059216 Time to receive the return：2024/09/24, 12:49
• Refund time: 2024/9/25

We accepted the return and issued a full refund immediately upon receipt of the item, in accordance with Amazon’s guidelines, despite incurring significant shipping costs.

Furthermore, as Amazon mentioned, “If possible, please refund the buyer within 72 hours of the buyer’s initial contact.” Our response times were well within this window, with all communications and actions taken either within 24 hours or even sooner.

Amazon indicated that the claim had been temporarily withdrawn, yet we are puzzled as to why our Order Defect Rate and performance metrics are still negatively affected. We have complied fully with the requirement of issuing a refund and have reached out to the buyer upon receiving the return.

Given our adherence to Amazon's policies and proactive service, we kindly request the withdrawal of the ODR associated with this order.

@Seller_s3amN64nZ4y9V@Seller_JT2cdQLa0Oueg@Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6@Seller_CnfW62x6yxvJw

Dear community members,

Our Amazon account was deactivated close too two months ago (August 9th) due too an inauthentic complaint. We have been going back and forth with the seller performance team and have made zero progress. We have provided valid invoices for the two ASINS in question from an authorized distributor, but get the same template response every time we submit our invoices and POA.

It is clear that our appeals are just getting auto-rejected and there seems to be no human involvement at all. Additionally these ASINS were sold close too nine months prior too our deactivation and have been deleted & OOS since we last sold them. We also have over 10K worth of our Private label inventory at Amazon fulfillment centers. And if worst comes too worse and we are unable to get reactivated, how do we go about getting our PL inventory back? I am unable to create a removal order.

I ask forum members and any Amazon representatives for any advice/assistance in escalating our case too a higher team. I believe that if an actual human looks over our case they will see we are providing exactly what the "seller performance team" is asking for.

Thank you,

TimmerTradingLLC

Amazon sent me an email that it is changing all of my fees to a new category, which happens to be a higher referral fee. How is this even fair? All of my ASINs are industrial scientific they have nothing to do with home improvement. Who decided this? Is there anyway this can get changed? This is ridiculous. Wow amazon is probably the greediest company on Earth it is disgusting.

Does anyone have advice on how to handle this? Anyone besides seller support.

Can anyone help me figure out what might be causing this warning message for my description and one of the bullet points? They both have the same warning message and the link given show the Product detail page rules. Any suggestions would be appreciated.

"Product Detail Page Rules Violation (Inaccurate information on product detail page) https://sellercentral.amazon.com/gp/help/G200390640"

My item is a Anti-Static Polyethylene Foam Sheet 2-Pack

Description

Protect your valuable electronics and delicate items with these anti-static polyethylene foam sheets. Specially designed to prevent static discharge, these foam sheets provide a safe and effective solution for packaging sensitive equipment. The lightweight and durable construction helps minimize shipping costs without compromising on protection.</br></br>

Each sheet measures 14.75" x 9.5" x 3/4 inch thick and can be easily cut to fit items of various shapes and sizes, making them ideal for a range of applications, from shipping and handling to storage. The foam sheets are suitable for cushioning circuit boards, electronic components, and other fragile items, ensuring they arrive at their destination intact.</br></br>

Beyond packaging, these foam sheets offer excellent versatility and can be used in various industries, including electronics, manufacturing, and e-commerce. Designed for reusability, they help reduce packaging waste and support sustainable practices.</br></br>

Choose these anti-static polyethylene foam sheets for a reliable, efficient, and eco-friendly packaging solution that ensures your products remain protected from damage during transit.

Bullet point

Static Discharge Protection: Anti-static polyethylene foam sheets safeguard sensitive electronics from harmful static discharge, ensuring safe transportation and storage.

Due to our previous account got delete which we can't access as we set up a new account that is ready to use. When I add products, most of our previous product list which we have manage to sell some of items. However, one of the product as variation of unit counts which we don't want to sell those variation. How can we delete those variation? I did delete them but still see it show on our product page. Anyone can advise me how to do them?