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We are in the process of having our product relisted but have encountered a recurring issue where we are repeatedly asked to provide an EPA registration number for an approved inert ingredient intended for non-food use (as listed in the EPA InertFinder database). As this ingredient is not classified as a pesticide, it is exempt from registration. After carefully reviewing the EPA guidelines, we have confirmed that our product, as a general-purpose cleaner, does not require regulatory registration.

To ensure full compliance, we have updated the product description and labels and have provided the requested images. Despite these efforts, our product has still been denied relisting. We would greatly appreciate any further guidance or assistance in resolving this issue.

Case id: 17488251241, 17317799391

ASIN: B00OBPZKE6

How does Amazon justify a FBA shipment plan of 198 units inbound. 32 boxes and over 28 boxes show delivered, Amazon logged in 4 units. They have denied my invoices continuously without any information and keeps repeating the same exact thing. I have lost so many units inbound over the last year. I am struggling managing FBA between lost inbound and customer return theft! This is so terrible!

Case ID:17250625911

About 7 months ago, I listed a new product on my Amazon US account. Shortly after, my account was deactivated. Since then, I have called numerous times, had video calls, and opened multiple support cases. Despite all my efforts, I have received no positive outcome. Here's a summary of what I've gone through:

Case Responses:

Even though I provided the NDC code several times, the system kept requesting the same document again and again. Despite sending it repeatedly, I received the same automated reply each time.

In some responses, I was told that the issue could not be resolved in that department and that I should continue with the "Account Deactivation" team.

Phone Calls:

For the first few months, I was asked to provide various documents, which I did each time. However, the requirements kept changing.

In the following 10 or so phone calls, I was told there were no remaining obstacles to reactivating my account. Yet, still—no progress was made.

Video Calls:

I had two video verification calls. In both, I was told I had submitted too many documents and that it would be better to simplify and reopen a case through the "Account Reactivation" department. I did exactly that, only to receive the same negative response within 15 minutes.

Responses from the Account Deactivation Team:

In the beginning, I was asked for a series of documents, all of which I provided. But after each submission, I was asked for yet another new document.

Later, my messages started receiving delayed responses—always negative.

Eventually, I began receiving the same automated response within 15 minutes, regardless of what I sent.

Additional Information:

The last document I submitted was via "Submit New Information" on March 23. I’m still waiting for a response.

I have emailed every Amazon contact address I could find online, but received no reply.

I even emailed Jeff Bezos himself (surprise: no response).

I haven’t made a single sale from the listed product, and yet Amazon has withheld funds from other marketplaces totaling tens of thousands of dollars—and refuses to release them.

At this point, I honestly have no idea how to move forward. I'm exhausted from dealing with Amazon instead of focusing on running my business.

What will you do? Will you be able to pay for these tariffs?

Will you limit your imports?

Will you increase your prices?

Will you go out of business as a 3rd party seller?

Hi @Seller_hme3Wbydd1ihr

Can you please look into this...

Case ID: 17450093331

Case Opened: Mar 20, 2025, 05:27 PM GMT+5:30

Status: NO REPLY YET

Strange, its now 3 weeks and no reply...

Thanks,

Kal

Hello @Seller_dnxnrsZIeTNo3

I'm reaching out to follow up on my previous cases discussed in this thread.

Unfortunately, the thread has been locked despite the issue remaining unresolved. I've been waiting for over a month, but I've not received any further updates.

If these two incorrect product reviews cannot be removed, I would greatly appreciate it if you could kindly let me know the final decision so I can have closure on this matter.

Thank you for your time and assistance. Looking forward to your response.

下载表格这里语言只能选择一个西班牙语 不能切换其他的了是什么原因

Hello, a celebrity recently mentioned our brand as one of her essential needs in an interview.

I was just wondering if I can mention that in the product description such as " As mentioned by (NAME) in an interview " or is that violating amazon policy? I do have proof of the interview if required.

Thank you for your guy's time.

I have many lost inbound cases that have no Reponses in months and no resolution.

CASE ID - 16997783871 , 17532828061 Associated with shipment id - FBA18LTRGSM9

CASE ID - 17532785151 , 17018158681 Associated with shipment id - FBA18LKVNMJ6

CASE ID - 16997626491 , 17531798371 Associated with shipment id - FBA18L99QRT6

CASE ID - 1750078305, Associated with shipment id - FBA18FK6ZFQP

CASE ID - 17411710521, Associated with shipment id - FBA189SNBV3B

CASE ID - 16999354261, Associated with shipment id - FBA18LP3LZH7

CASE ID - 16999436961, Associated with shipment id - FBA18LRLBMXV

CASE ID - 16999931061, Associated with shipment id - FBA18HCKGZ1S

CASE ID - 17018024691, Associated with shipment id - FBA18L1RT34L

CASE ID - 17048376771, Associated with shipment id - FBA18LJPQGPB

CASE ID - 17099929531, Associated with shipment id - FBA18MMFJ6PL

CASE ID - 17108380461, Associated with shipment id - FBA18N6F5RR2

CASE ID - 17162785071, Associated with shipment id - FBA18P5XRNHB

Can any Mode here please help escalate these issues.

@Seller_37l8i4vuvugjG

@Seller_RSwABJNHpHnEZ

@Seller_CnfW62x6yxvJw

@Seller_khUF6HPR2AHxu