user profile
Sign in

Welcome to Seller Forums

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile

Day 2 of Prime Day has begun!

How's it going for you so far? Share your experience in the replies of this thread!

--

What's Engage with Amazon? I like to think of it as a section of the forums where we can connect and collaborate together as a community. Everyone is welcome to chime in on the discussion and share their unique perspectives. There's really no pressure here, just a fun way to engage with each other. Looking forward to connecting with you all!

4 votes
1 vote
430 views
24 replies
Latest activity 
user profile
invoice not approve
by Seller_mQx8wgAsdbSSw

can someone tell me that can amazon accept alibaba invoice??

0 votes
0 votes
0 views
0 replies
Latest activity 
user profile
Invoice and LOA was rejected
by Seller_GQXKW6M6ACDq4

Hello,

We have purchased 24 items from Brand and received a Letter of Authorization (LOA) along with an invoice. We submitted both the invoice and the LOA to Amazon, but the submission was rejected.

Following this, we contacted the brand, and they provided us with an updated invoice. We submitted the new invoice along with the original LOA to Amazon, but it was rejected again. The rejection stated that "you have submitted applications multiple times without providing new, updated, or required information." However, we did provide a new and updated invoice as requested. We are committed to complying with Amazon’s requirements and ensuring that all necessary information is provided accurately.

Both the invoice and the LOA were provided directly by Brand, clearly authorizing us to resell their products on Amazon. It is puzzling why Amazon does not acknowledge this authorization despite it being explicitly given by the brand.

Please have a look on this and thank you for your attention to this matter.

Case ID: 15638119241

0 votes
0 votes
1 view
0 replies
Latest activity 
user profile

For the last 3 months my funds have been 100% held in account level reserve. This reserve has just kept growing as I have accumulated new sales. Last payment I received was on 4/18/2024. I have contacted seller support and they have checked that everything is normal: account health, charge methods, deposit methods. I am repeatedly told that the case has been transferred to an internal team however I have never once received any correspondence from any internal team with so much as an explanation or timeframe. Can someone from Amazon here please look into this and escalate the matter. Case ID is 15647135841

0 votes
0 votes
0 views
0 replies
Latest activity 
user profile

Why Amazon gave refund to buyer beyond the value of the order ?

Customer ordered a product with a total value of $19.20+$0.38= $19.58 on Prime Day 16th (Yesterday)

Immediatly after ordering Amazon issued a refund of $30.24 resulting in a negative total balance of -$10.66

How is this possible ? Is this a new way for customer to make money ?

I noticed this customer had ordered a couple of times before one 5 months ago another 6 months ago. Both orders were $24.99 because it's not Prime Day Deal. Did Amazon over-refund so that the price of two orders matches the Prime Day Deal price ? What ! ! !

0 votes
0 votes
1 view
0 replies
Latest activity 
user profile
Amazon is a fraudulent organization
by Seller_4VpMiejZYi2RL
Amazon replied

So tired of Amazon’s fraudulent attitude towards sellers. A specific example:

We sent a customer an item with the declared size of 10x7x3 (the actual size of the package was 9x7x1/2). We paid $4.31 for the label through Amazon. The order was returned, and we paid $4.31 for the return label. But a month later, an additional $4.19 was charged supposedly for the return shipment.

This is absolute nonsense to charge $8.50 for a package measuring 9x7x1/2 and weighing 4 oz. EVEN IN THE PAYMENT IT SAYS THE SIZE IS THE SAME AS DECLARED (Carrier Audited Dimensions=Customer Entered Dimensions). BUT SUPPORT SAYS EVERYTHING IS IN ORDER. (id 15600511621)

AMAZON, HELLO, THIS IS BLATANT THEFT OF MY MONEY!

84 votes
7 votes
3107 views
89 replies
Latest activity 
user profile
How do I remove my ASIN from the Amazon Catalog
by Seller_ov7tPznFfbE6R

I have an ASIN, listed as my brand.

I wish to quit selling this item, and remove the ASIN from the Amazon catalog. There are several counterfeit sellers on this ASIN. If I simply set my inventory to zero, or better yet, delete my offer, these counterfeit's will remain. This puts me at liability, since it is my brand name plastered on the offer page, on Amazon. After I shut down my offer, everyone sold thereafter still appears to be my brand....which it is not. How do I shut an ASIN down?

2 votes
0 votes
31 views
12 replies
Latest activity 
user profile
What does a red X by "Featured Offer" mean?
by Seller_ov7tPznFfbE6R

Can someone tell me what this red X, I'm pointing at, means?

I go to the catalog page, and I see that I have the BB. But yet, I see this red X, on my inventory page.

Do I "think" I have the BB, yet I really don't? Am I seeing that I have the BB, yet others see someone else, and that's what this red X is telling me?

It really appears that this is telling me I do not have the BB, yet when I browse there, I see me. Is this indicator notorious for simply being wrong, or is it accurate, and there's something I don't know?

0 votes
0 votes
2 views
1 reply
Latest activity 
user profile

I have created a new listing and i am getting the above error while converting it to FBA inventory. Kindly provide help

0 votes
0 votes
0 views
0 replies
Latest activity 
user profile
Buy my Amazon Seller account
by Seller_LsTNA594nsKc8

Hello all. I’m reaching out to the Amazon Seller community to get an insight into what I feel is a possible fraudulent offer. I received a message from “Emily” stating she is interested in buying my Amazon Seller account from me. I have never heard of this and I don’t think it is real. I remember past fraud emails on websites such as OfferUp and others, but this one is new to me and is suspicious. I’m hoping to get people’s opinions or if anyone has been approached with a similar email and can share their experience. Not sure I selected the correct category, but hopefully someone will respond. Below are the two messages I have received from her:

Inquiry from Amazon customer Emily

Emily

Jul 16, 2024

Hello,

I hope you're well. I'm interested in buying your seller account, as its impressive performance would be a great asset to my business. I am confident we can reach a mutually beneficial agreement.

If you're open to discus this further, please let me know a convenient time and way for us to connect. I'm available to provide any additional information and answer any questions you may have.

If to speak about the price we are open to your offers and are waiting your price to discuss it.

Thank you for considering my offer. I look forward to hearing from you.

Have a nice day!

Emily

Jul 17, 2024

Dear Michelle,

Yes, we are indeed interested in purchasing your Amazon account. We have made similar purchases before and are familiar with the procedure. We are specifically looking for an account without inventory, but we are open to considering other options as well.

After careful consideration, I am prepared to offer $5,000 for this account, but we are open to discussing a price offer from your side.

To continue our communication, could you please write to us at the following email address: mdrajvai7746 ending in gamil com.

For your convenience, I have attached our complete email below.

I am also ask that you indicate the NAME of this

ACCOUNT of yours so that we understand that we are talking about the same thing.

I am keen to proceed with the purchase as soon as possible and am looking forward to hearing your response. Please let me know if this offer is acceptable to you, or if there are any further details we need to discuss.

Thank you for your time and consideration. I hope for mutually beneficial cooperation and eagerly awaiting your reply.

Looking forward to discussing this further.

Best regards,

Thank you,

Emily

0 votes
1 vote
17 views
4 replies
Latest activity 
user profile
Excessive Carrier Adjustment Charges from Amazon
by Seller_myddh07cdcpfg
Amazon replied

Recieved around 400 charges on carrier adjusments which is absolutle crazy they debited around $700 on adjustments when the carrier dimensions are the EXACT same size and weight anyone know what this is?!?

18 votes
0 votes
567 views
21 replies
Latest activity 

FAQs

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Conditions of Use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report Abuse

Use this form to report abuse of Amazon policies
Report

Release Notes

Stay up to date with improvements coming to Seller Forums.
View Release Notes