Seller Forums
Sign in
Sign in
user profile
Sign in

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_GEZPMc4CeQfh6
user profile
Seller_sEAmniXYoOkVb
user profile
Seller_451qdrK5zguo8
user profile
Seller_cGjmMezWl57gK
user profile
Seller_LtCxu1GTO9roo
user profile
Seller_Pqfep7FKBKKi2
user profile
Seller_XWU4SEDOcXzY5
user profile
Seller_96YN7X4dyzEyH
user profile
Seller_Pm5PjqBFEhOsm
user profile
Seller_9gfyehUo0IUiI
user profile
Seller_f4377U3rPf1oP

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_GEZPMc4CeQfh6
user profile
Seller_sEAmniXYoOkVb
user profile
Seller_451qdrK5zguo8
user profile
Seller_cGjmMezWl57gK
user profile
Seller_LtCxu1GTO9roo
user profile
Seller_Pqfep7FKBKKi2
user profile
Seller_XWU4SEDOcXzY5
user profile
Seller_96YN7X4dyzEyH
user profile
Seller_Pm5PjqBFEhOsm
user profile
Seller_9gfyehUo0IUiI
user profile
Seller_f4377U3rPf1oP

Welcome to Seller Forums

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
[Happening Now] Amazon Accelerate 2024
by Seller_GEZPMc4CeQfh6

Welcome to your Seller Forums Insider Guide to all things Accelerate!

On this thread we are going to spotlight exciting activities happening in-person and and virtually at Accelerate.

Register Virtually and Don’t Miss Out

If you haven’t already registered for virtual attendance do that now →HERE← You don’t want to miss out on General Session featuring Doug Herrington (CEO of Worldwide Amazon Stores) and Martha Stewart! We also have amazing break out sessions featuring Amazon senior leaders and product owners to industry experts sharing valuable insights that can help propel your business forward in Amazon's store.

Popular Zones to Visit In-Person

  • Accelerate Pavilion
  • Connect with Partner Teams
  • Product Launch Zones
  • The Community Connection Hub

Come visit us a the Seller Forums booth pictured above!

Ongoing Activities

  • Accelerate Quest 2024 - An Accelerate Scavenger Hunt - Find all 7 of our hidden words in Community Manager pinned posts and reply in the master thread for a chance to win fun prizes!
  • Swag Booths - Pick up a hoodie and bag on the Level 1 of the building or snacks from the Community Market on the Expo level!

Photo Opportunities

  • Banana Stand
  • Light up Accelerate Signs
  • Super Sized Amazon Shipping Box

More updates will continue to populate in the replies below, so keep following this thread for updates all week long!

5 votes
4 votes
195 views
5 replies
Latest activity
user profile
Need help with GCC certificate compliance
by Seller_sEAmniXYoOkVb

Dear Amazon Team

Greeting,

I have submitted on 8/28 about the button battery (GCC) compliance. From 8/28 to today, more than 15 bussiness days have passed, but still under review.

case ID:15920297961

I have seeked for help for several times, but the seller support always replied to wait. I have one product waited for more than 40 days to be approved. So I don't think that sellers should wait while seller support just do nothing.

The link was deleted on the day it was required to submit the compliance. And the audit team has not been with me even to give me audit progress information well. I am very frustrated. Can you please help me get this to related team and get the ASIN approved? I really need this fixed ASAP. Thank you!

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
Utility bill suspension after 2 years
by Seller_451qdrK5zguo8
Amazon replied

Hello, I have been selling on amazon over two years. I am not residental US person, I live in outside of US. I own a company in my country and I own a LLC in US. I am operating my business from my country. Actually all my LLC business information was verified two times during the inform act. verification process before. A verification code was mailed to my LLC business address and my LLC business address was already verified last year.

In account info page, when I check all pages related to business information, I see all my information still looks verified with green thick.

Under business information menu, "business information and phone number" page shows my LLC address. As I told, it looks it is still verified successfully with a green thick.

In "Legal Entity" page "Business Information" and "Primary Contact Information" shows my country company information and also my residental address in my country since I live in outside of US. And Verification completed successfully message still appeared in this page too.

Official Registered Adress page shows my LLC information and address.

And finally "Tax Information Page" shows my LLC information and address. Because I tax return in US and also I am a taxpayer and I have ITIN too. Last year Amazon generated 1099K form and we use this form to tax return. And also, "my tax information was validated successfully" message still appearing in this page too.

I am not sure what document should I upload. I am not a new seller and all my information verified before at least two times. Should I upload business licence or utility bill for my LLC? Or should I upload a business licence for my country company? Or should i upload a utility bill for my name and residental address in my country?

Does anyone has same situation? Does anyone have an idea how I can reactivate my account?

0 votes
0 votes
6 views
2 replies
Latest activity
user profile
Product compliance review
by Seller_cGjmMezWl57gK
Amazon replied

Hello, the Product Compliance Team instructed us to submit the documents listed below: 1. Image of product label displaying model number matching the test reports and Amazon's detail page.

However, the product images I submitted contain it (model number: HYS-PUL0502500-BESL14), and the displayed model number actually matches the test reports and Amazon's detail page. Why does the Product Compliance Team keep asking me to submit it and not reply to me for a long time?

case ID: 15740130531

0 votes
0 votes
3 views
2 replies
Latest activity
user profile
I've had another scam buyer.
by Seller_LtCxu1GTO9roo

Delivery date for this order: August 12, 2024

Logistics Tracking Number: 92626903590992910057096019

Carrier: USPS

2024-08-12 12:12

PHOENIX, AZ 85044, Delivered, Parcel Locker

2024-9-6 8:48 AM The buyer told me that I did not receive the package, after checking I saw that the package was placed in a parcel storage locker so I told the buyer but the buyer did not go looking for it.

2024-9-6 9:35 AM I told the buyer I could resend a new package and asked the buyer if they would like to wait

2024-9-6 9:36 AM The buyer told me it could wait.

I sent the second package as soon as I got the buyer's response.

New package tracking number: 92144902358485110003993350

Carrier: USPS

But the buyer filed an A-to-Z claim and got a refund on September 12, 2024, while the replacement package was still on its way.

I hope Amazon can re-investigate this case, the first package was delivered and the buyer said they didn't receive it so I resent a replacement, but this package is still on its way when the buyer filed a claim and I'm very angry about that.

I hope Amazon can refund my money and remove the ODR, the buyer agreed to resend it but still filed a claim, this is a scammer buyer. He should have waited for the package to arrive as promised.

@Seller_RSwABJNHpHnEZ @Seller_s3amN64nZ4y9V @Seller_OOVUXZLmb2UEH @Seller_YeWcEeTwlVO93 @Seller_q5VULSdzfEHW0 @Seller_R6oYCnTB9O1Uy @Seller_OOVUXZLmb2UEH @Seller_ovM5p622oIbGp @Seller_nS0jcFQNDLG3e

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
I want Brand Name back from my listing
by Seller_Pqfep7FKBKKi2
Amazon replied

I've noticed that the title of my listing has been hidden in the front-end search results. I received the following response from Amazon:

"I would like to inform you that we are currently experimenting a new feature where select brands name will get removed from the title on the Detail Page."

I would like to request to opt out of this experiment, as it has significantly impacted my sales performance.

0 votes
0 votes
7 views
3 replies
Latest activity
user profile

Dear Amazon Team

Greeting,

CASE ID:16005635731,16012906251

I have contacted Amazon customer service many times, but they did not provide me with any evidence of damage. Not all products are damaged during transportation. Please provide relevant evidence or make compensation. Thank you.

0 votes
0 votes
0 views
0 replies
Latest activity
user profile

Hello!

We added a product from our European to our USA account as it is the same product and size (both accounts are merged)

The only difference is in its style and size_name. In Europe we say 120 lt. and in the USA it is said 35 Gallon and the diameters are not in milimeter but in inches. But diameters are not a problem because I can adopt the bullet points in any way.

Since we have the size of the product in size_name and style so that the customer can differentiate better, we would like to have 35 Gallon (10pc) in the USA and keep 120l (10 pc) in Europe. But when uploading the system says that it has different size_names and style and we should adopt according to Amazon. The size (35 Gallon) would also be mentioned in the product title, but that should not be a problem. And the diameters we are able to change as well (in the bullet points).

I sent an email to support but you know the quality of answers...that's why I want to ask the community now if there is any chance on how to handle that.

Thank you for your help!

1 vote
0 votes
8 views
3 replies
Latest activity
user profile

I have an Account Inactive error due to inactivity. It required me to update my credit card information (even though it was not an issue) I completed this. However, my account info page tells me to reactivate my account. When I click on that I cannot verify. All links in the email to reverify and account info page, lead to an account inactive error. I am stuck in a loop. There is no way to contact support as it leads me to the same 'inactive account error'.

3 votes
0 votes
314 views
9 replies
Latest activity
user profile

We’ve received a violation report stating: “You created one or more ASIN variations that violate our ASIN Creation policies”. ASIN: B0DB8GKM8Z. We called support asking what exactly was wrong with the variation. The support team replied that they did not see any problems with the variation, and that most likely the system generated the violation automatically. When we asked how to fix it, they said to write an appeal. The question is how to write an appeal if even the support says that there is no problem with the variation, and therefore there is no problem that we can fix/name in root cause.

0 votes
0 votes
8 views
2 replies
Latest activity
user profile
DMCA notice from exclusive distributor
by Seller_f4377U3rPf1oP
Amazon replied

Hi, I received a DMCA from the "exclusive distributor" of a brand in the US (I did not know that a exclusive distributor existed in the market). I have two questions:

- Is it a DMCA violation to sell an original branded product without being the official brand distributor? I understand that they may not allow anyone else to sell the brand, what I am not sure if it is really a DMCA violation or other type of violation

- If positive, should I acknowledge the policy violation or is it better not to submit any response on the "PRODUCT POLICY COMPLIANCE" page

Any recommendations are highly appreciated.

Thank you

0 votes
0 votes
14 views
4 replies
Latest activity

FAQs

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release Notes

Stay up to date with improvements coming to Seller Forums.
View Release Notes

Conditions of Use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report Abuse

Use this form to report abuse of Amazon policies
Report