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Hi . I am new seller.supply leader website

,its legit.

Mine is at 93% OTDR Rate

My OTDR Dashboard says 1.3 Promise Days added

Yet, on the ASIN page, the customers is seeing 4 ship days added.

What is everyone elses OTDR % at?

What is your Dashboard saying for promise days added?

And how many days are you seeing added on your ASIN page to customers?

We can get some stats together and figure out what percent Amazon is padding our delivery days

Curious if anyone is 97% and above and still seeing padded delivery dates too

I currently sell a product that I manufacture (and have 30+ international patents and patents pending on) - inView® - a "Wireless Helmet-Mounted Brake & Turn-Signal Light With Red Reflective Lens" that attaches to a motorcycle helmet for increased visibility. The Amazon ad is exactly as stated in the quotes. Despite the clarity (it is a helmet-mounted light), Amazon sends me a Notification of Restricted Products Removal that states "This product has been identified as a motorcycle helmet that does not indicate that it meets Federal Motor Vehicle Safety Standard 218 (FMVSS 218). " I respond and the product is reinstated.

Thais has happened dozens and dozens of times. It is always the same letter and the same response.

How do I escalate this crazy AI issue to a real thinking person who can stop the nonsense??

Thanks,

David

Hello there,

A few days ago i recevied an email from Amazon which was we have changed the email address as per you have requested which i didn't.I have contacted Amazon immediately on call and tell them the Whole situation.They have requested more information in case but i was unable to provide them because my child's access was also removed.I am really worreid about it.How it's possible when I have not approved two-step verification?.I even don't know now how i will get back my account as my all access has been removed. My recently case number was 16741019991. Is there anyone here who can help me to get my account back?

My account was deactivated a few months ago. I sent all the invoices, but they are not enough for Amazon; now, I want to close my account and get my stock back. But Amazon is telling me that in order to do that, my account needs to be active. SO I am in a vicious circle, I cannot get my product back, I cannot close the account, and Amazon is still charging me. I have opened many tickets and the answer is the same. Any help?

Hello everyone,

Our company purchased a branded product directly from the brand. We resold these items on Amazon. We then received a notice from Amazon stating that we were selling unsuitable goods, per Amazon's policy defines as: "including but not limited to as a result of fraudulent or illegal activity such as the sale of counterfeit products or illegal goods".

We bought the items FROM THE BRAND ON AMAZON'S PLATFORM. How is it possible in the slightest that our inventory was fraudulent, illegal, or counterfeit in ANY way? Our account had 1000 account health rating.

We submitted multiple appeals, we attempted to escalate multiple times, nothing. Denied appeals and no answer from any escalations.

Amazon is holding $500k of inventory (400k of which is unrelated to the complaint) for over SIX MONTHS! We are drowning in debt with 0 cash flow over something that should have been resolved quickly.

Can someone PLEASE help us?

I am writing this post with a heavy heart, as Amazon has left me in a state of frustration and worry for over 10 days now. Our shipment, valued between 10,000and20,000, has gone missing, and despite opening a CASE with their customer service center and submitting all the requested documents, we have received absolutely no response from Amazon.

It's beyond frustrating to be left in the dark like this, with no communication regarding whether an investigation has even begun, or how long it might take to reach a conclusion. These goods were not just a simple purchase; they represented a significant investment for our business, and the silence from Amazon is only adding to our financial and emotional stress.

I understand that investigations can take time, but isn't it reasonable to expect some level of communication from a company like Amazon, especially when dealing with such high-value cargo? We deserve to know if our claim is being taken seriously, and when we can expect a resolution.

How long does it typically take for Amazon to investigate and issue compensation for lost shipments? More importantly, why is it so difficult to get a straightforward answer from Amazon regarding the status of our claim?

I'm not asking for special treatment; I'm just asking for transparency and accountability. We need to know where our shipment is, or if it's truly lost, when we can expect to receive compensation. It's been 10 days, and the silence is deafening. Amazon, can you please step up and provide us with some answers?

Thank you for taking the time to read this, and I hope that together, we can push for better customer service and communication from Amazon.

I am an Amazon seller facing an unprecedented issue that has caused significant financial and reputational damage to my business.

Here’s what happened: on November 13, 2024, due to an error on my product listing, Amazon flagged my product as violating intellectual property rights. AS the mention of this TM was a technical error during ASIN creation, I immediately corrected it. Amazon reinstated the listing, seemingly resolving the issue. Account Health Specialists also assured me that day the ASIN is good to go.

However, Amazon then sent over 1,500 automatic emails to my customers falsely accusing me of selling counterfeit for that TM. With no prior investigation Amazon labeled my product as 'counterfirt recalled' and asked customers 'not give this product to your pets and dispose of it', aslo 'seek veterinary advice'. NO. PRIOR. INVESTIGATION.

This resulted in $20,615.62 in automatic refunds, including refunds for unrelated products, with no proper notification. This day still, I HAVE NOT BEEN OFFICIALLY NOTIFIED.

Not only this case seemd to be illegal from Intellectual Property Law, this situation also violates Amazon’s 'Product Safety and Recalls' policy. Namely, the following article was totally ignored 'We promptly inform both customers and sellers about the recall or safety alert.'.

To address this situation, I reached out to multiple external and internal channels:

- Filed a complaint with the Better Business Bureau (BBB),

- Submitted a detailed case to the Federal Trade Commission (FTC),

- Contacted the State Attorney General’s Office,

- Sent personal emails to Amazon’s C-level executives,

- Opened multiple cases through Amazon’s Selling Partner Support.

Despite these extensive efforts, none of these actions have led to a resolution. BBB, the FTC, and the Attorney General's Office have not been able to compel Amazon to take corrective action. Internally, Amazon’s support agents have repeatedly stated that "this matter does not fall under Selling Partner Support’s responsibilities" or given inconsistent responses, leaving me without any path forward.

Amazon’s baseless accusations have caused significant financial harm, irreparably damaged my reputation, and destroyed trust with my customers. I am sharing my experience to expose the systemic failures that allow small businesses like mine to be crushed under false accusations and lack of accountability.

I need advice:

1) Has anyone else experienced similar treatment?

2) What additional steps can I take to hold Amazon accountable and recover my financial losses?

I hope this post will not only shed light on this issue but also prompt Amazon to address their unjust actions. Shame on you.

Shipment ID: FBA1886GPL0H,FBA18CGCNC5Z and FBA187858SQL

Issue: I have shipped 3 separate boxes, and Amazon has just closed the status. It shows the box was delivered. It weighs 50 lbs, and you (Amazon) are telling me that they received 0 units.

Shipment closed with discrepancies. Amazon Seller Support could not really help me out. Every time I get back to them, they would tell that someone would get back to me within 24 hours. They never got back to me, and the shipments have been sent to Amazon for more than few months now.

Any Mods, if you could please get back to me I would really appreciate it. I am really low in inventory, and this one needs to get it fixed.

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