Seller Forums
Sign in
Sign in
imgSign in

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_l7Jtck9jxnEA0
user profile
Seller_EvEiGdl5nwnTu
user profile
Seller_6jeQmF5ArDGPz
user profile
Seller_U0mGs0RqBDndH
user profile
Seller_xF6Vy32mjRk1v
in group
user profile
Seller_RSbiKb3oBKK25
user profile
Seller_HqrNrMrasG3cp
user profile
Seller_bbR4XLkBviRA8
user profile
Seller_4EyuaxjMjzLp6
user profile
Seller_vbBKqHEwbhu65
user profile
Seller_QUpzShcNSZz61

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_l7Jtck9jxnEA0
user profile
Seller_EvEiGdl5nwnTu
user profile
Seller_6jeQmF5ArDGPz
user profile
Seller_U0mGs0RqBDndH
user profile
Seller_xF6Vy32mjRk1v
in group
user profile
Seller_RSbiKb3oBKK25
user profile
Seller_HqrNrMrasG3cp
user profile
Seller_bbR4XLkBviRA8
user profile
Seller_4EyuaxjMjzLp6
user profile
Seller_vbBKqHEwbhu65
user profile
Seller_QUpzShcNSZz61

Welcome to Seller Forums

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile

While we hope you never experience losing a loved one, it's a part of life and a process we all have to go through. However, losing a loved one who managed an Amazon Seller business adds additional complexity to an already difficult time. Know that if you ever have to go through this, our dedicated support team is here to guide you through this process with care and understanding.

This guide primarily addresses how to gain access to an Amazon Seller account after the loss of a loved one. However, we understand the importance of proactive planning. At the end of this post, I'll also provide steps you can take now to simplify account access for your loved ones in the event of your absence. By preparing in advance, you can help ensure a smoother transition during an already difficult time.

Immediate Steps for Account Recovery:

Do not deactivate the Seller Account immediately, as this will affect:

• Pending orders and customer communications

• Outstanding payments and settlements

• Important business records and data

Account Access and Verification:

To protect the business and its data, we can only assist authorized representatives of the deceased seller's estate.

There are two pathways:

A. If you have Seller Central Account access for the main user and plan to continue selling under the same legal business name:

  1. Sign in to Seller Central using existing main user credentials
  2. Change email and password on the account under Account Settings (Note: since this is tied to the buying account with this email, the login information on the buyer account will be changed as well)
  3. If you are leaving all the information other than the email the same, then you can simply continue to sell your items. However, if you are going to change anything other than the main email, you will need to take the steps provided in the second option as well.

B. If you don't have Seller Central account access or plan on updating the business information, bank account etc.

  1. First you will first need to get access to the Customer Account by following the steps in the Bereavement Support page
  2. After you have gained access to the Customer Account, you will then need to login to the Seller Central Account with the email and password that you updated on the Customer Account.
  3. You will then need to create a case to Seller Support and provide the following information:
  • Registered email address on the account, and the store name in which the account is registered
  • Your full name
  • Your relationship to the seller
  • Your email address
  • Your contact number, along with your time zone
  • A link to the obituary, if there is one
  • Power of Attorney letter if you have one and may be required

Once you provide the information through Seller Support, they will contact our internal team for review and let you know when the review is complete or if they need additional information.

Important Considerations while waiting for the review to be completed:

Business Continuity:

Pending orders will need attention

Customer messages require responses

Outstanding payments may need processing

Before Account Closure if you don't want to continue to sell on the account:

Download all business records

Export financial statements

Save inventory records

Backup customer communication history

Data Security:

All submitted documents are securely handled

Documents are deleted after verification

Personal information remains confidential

Next Steps After Verification:

Once the account is verified, you can choose to:

• Change the primary email address - see User Permissions

• Change the Account Information if necessary

• Continue to sell your items or gradually wind down operations

• Close the account permanently

Please note: Account closure is irreversible. All data will be permanently deleted, including:

• Sales history

• Business metrics

• Customer information

• Product listings

Planning Ahead: Protecting Your Amazon Seller Business

While it's difficult to think about, taking a few preventive steps now can help your loved ones manage your Amazon Seller business more easily in the future.

Recommended Steps for Current Sellers:

Document Important Account Information

• Store your Seller Central login credentials in a secure location

• Keep records of your business registration numbers

• Document your store name and Merchant ID

• Maintain an updated list of banking information

• Save copies of identification documents used for the account

Consider Adding Authorized Users

• Add trusted family members as secondary users

• Clearly document their roles and permissions

• Keep user access information current

• Note: Secondary users cannot make account changes without proper documentation

Create a Business Continuity File

• Include step-by-step account access instructions

• List important contact information for:

Your Amazon account manager (if applicable)

Key suppliers

Regular customers

Business partners • Store recent business documents • Include any specific wishes for business continuation or closure

Legal Preparations

• Specify Seller Account succession in your will

• Consider creating a Power of Attorney

• Keep business ownership documents accessible

• Update beneficiary information regularly

Remember: While having secondary users helps with immediate business operations, they will still need to follow the account recovery process outlined above in the event of the primary account holder's passing.Our specialized team understands the sensitivity of this situation and will handle your case with priority and compassion. We're here to support you through each step of this process.

If you need assistance with getting access to an account of a loved one that has passed, please follow the steps provided above for assistance, as we cannot take action for you in the Seller Forums due to security reasons. However, if you have a case that has been aging for greater than 10 business days for this type of issue and you need assistance, please create a new discussion and select Account Setup > Verification and we will see if there is anyway we can escalate this for you. Ensure you provide your Seller Support Case ID to help expedite your concern.

Remember, you're not alone in this process and we are here to help.

Michelle

1 vote
0 votes
11 views
0 replies
Latest activity
user profile

Dear Amazon Seller Community and Amazon Staff,

I’m reaching out with an urgent and devastating situation that could mean the end of our business.

Due to a single setting we were unaware was activated, over 3,000 units of perfectly good inventory have now been marked for automatic disposal. This switch remained dormant for 12 months, and was just triggered, with no warning or grace period. Customer service has told us that once this process is initiated, it cannot be reversed, even though the stock is in perfect condition and could still be sold.

At approximately $20 per unit, this totals over $60,000+ in product losses, which is absolutely crushing for us. We’ve built this brand from the ground up and this is not just inventory, it’s years of work, investment, and jobs on the line.

If we can’t find a way to stop or reverse this, we’ll be forced to lay off employees and shut down the business entirely.

We’re not asking for favors, just for fairness and a chance to correct this before it’s too late. This feels like another mind-twisting Pandora’s box moment many sellers fear in FBA. One unnoticed automation setting shouldn’t destroy an entire business.

If anyone has gone through something similar, knows a workaround, or can help escalate this to someone internally at Amazon who can make a human decision, please, we are begging for your support.

Thank you.

16 votes
0 votes
791 views
14 replies
Latest activity
user profile

Hi, I would like to set my sellers page up so that I can sell units of 4,6 or 9 items. I would like to have 12-15 different items for the customer to choose from to fill their units (boxes).

For example: Say I have 15 different flavors of syrup. All same size, same brand...

Customer could choose the unit (box) with 4 items as:

4 of the same flavor

Or 4 different flavors of their choosing, rather than a combination predetermined by my company

Same with the units (boxes) of 6 and 9 items.

Is it possible to set your sellers page up like that? And if so, what is that method of selling called according to Amazon?

Thanks for your time!

0 votes
0 votes
1 view
1 reply
Latest activity
user profile
brand regyster
by Seller_U0mGs0RqBDndH

I've had my trademark registered for a few months now, and another seller is selling under my brand. I reported it, and Amazon tells me everything is fine. So, what's the benefit of registering a trademark?

0 votes
0 votes
1 view
1 reply
Latest activity
user profile
Shipment with FNSKU B0 with manufacturer barcode setting
by Seller_xF6Vy32mjRk1v
in group

Hello,

We are facing a situation where our FNSKU is starting as B0, due to our settings being manufacturer barcode. Because of the FNSKU labels were already printed and put in our individual boxes, I don't have any option to delete listing and create a new listing with X0 FNSKU type which is going to avoid commingle inventory. I am aware of that but due to my current products manufacturer barcodes are covered with B0 FNSKU type barcodes, does it posses any risk of shipment receival in the FBA warehouse ? Can they still use the B0 FNSKU barcode instead of manufacturer barcode?

Thanks.

0 votes
0 votes
5 views
4 replies
Latest activity
user profile
Fashion jewelry wrongfully tagged as fine jewelry
by Seller_RSbiKb3oBKK25

Hello,

My product has become unavailable for sale today. I checked the reason and found that it was considered as Fine jewelry and I was not approved by Amazon. In fact, I sell fashion jewelry products, not Fine jewelry. How can I properly resolve this misjudgment so that my product can be sold normally again?

Support Case ID: 17650701261

I would appreciate any assistance in resolving this matter.

Thank you!

0 votes
0 votes
0 views
0 replies
Latest activity
user profile

Hello,

We have one problem - amazon deleted our supplement again case id

17620904671

This product has been identified as claiming to be a treatment, cure, or remedy for Diabetes or Diabetic Neuropathy symptoms. Products including dietary supplements, essential oils ,homeopathic remedies and topicals marketed as Diabetes, glucose or sugar treatments, remedies, cures, or similar Diabetes related products are prohibited from listing or sale on Amazon unless they have been approved by the FDA.

We have already undergone a compliance review for the product Blood Sugar Supplement through Policy Compliance, and our listing was unblocked because we sell a product manufactured for us under our brand by a US-based factory that holds an FDA certificate for this product. The supplement is not a medication for diabetes or a product supporting diabetes therapy. However, Amazon has blocked our listing again! Please help us resolve this issue. We have already submitted an appeal today, on April 21, as we saw a notification today stating that the supplement had been flagged in Policy Compliance.

Case ID

17620904671

ASIN B0DYF7H583

@Seller_YeWcEeTwlVO93

@Seller_nt9X7GoCkqXGB

@Seller_PIHyltK09pbl3

@Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T @Seller_l3eCP9f1PtJXC @Seller_zukQNO61PzGck

@Seller_37l8i4vuvugjG

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_nt9X7GoCkqXGB

@Seller_pAPBCLhysbW5T

@Seller_l7Jtck9jxnEA0

@Seller_aEROSwwdnzGiU

@Seller_F4AbbFj6ovBk3

@Seller_GEZPMc4CeQfh6

@Seller_1KYLYkgAlu4xX

0 votes
0 votes
23 views
11 replies
Latest activity
user profile
Frequent Returned Badge is ridiculous
by Seller_bbR4XLkBviRA8
Amazon replied

This badge is beyond ridiculous and is just going to harm sellers, and also Amazon. I would say 99% of my returns (FBM and FBA) customers will always chose an option that makes it seem like the product has an issue, when in reality, the customers ordered the wrong item and are taking this approach to get a free return label in their mind.

Look at this ASIN I came across as an example: B0B1HRXCXJ. I needed this product for a closet light fixture and at first was concerned about ordering it because I saw the badge...

Then I looked over the reviews and it appears the majority of consumers are happy with their purchase.

Amazon needs to take this into serious consideration, with all the other pressures being applied against sellers in this business climate, the last thing sellers and amazon needs is for revenue decline because of this badge.

2 votes
0 votes
11 views
1 reply
Latest activity
user profile

I have been trying for over a week to list ONE product. First it was deleted SKUs that Amazon was generating. I bought new UPC codes for my ONE product. Finally it shows listed, but Unavailbe. Now I talk to support for the 16th time in the last 6 days and they tell me I CANT sell on Amazon. I ask why and the response was, update your inventory then you can. I don't think a single Chat Rep has any idea what is going on. Is there ANYONE that can help me list one product that I custom make and ship? I have never had a poorer experince with a company in my entire life.

0 votes
0 votes
6 views
2 replies
Latest activity
user profile

I’ve been experiencing ongoing difficulty getting approved to sell P&G products through Amazon Seller Central.

I submitted an invoice that fully meets Amazon’s requirements, and my requirements were altered, because on a normal seller application on of the requirements is 10-50 units! They outright wanted me to get 200 units right out the gate it was a big spend, but its fine i'm going to be a amazon seller until I the day I die anyway so its fine lol!

It includes over 200 units of my swiffer product

It comes from a verified distributor

Is dated within 180 days,

And includes all necessary contact information. My info that matches my seller account, and my wholesalers contact info

However, each time I apply, I receive the same vague response stating:

“We cannot accept the INVOICE that you provided because we are unable to verify the transaction with the supplier. The documents that you provide must be authentic and unaltered.”

I’ve reached out to my wholesaler directly, and he has confirmed multiple times over the past week and a half that no one from Amazon has attempted to contact him. I am confident the documents I submitted are valid and unedited!

In my opinion it just seems a little unfair to decline my applications on multiple occurrences without fact checking my invoices has anyone else had this problem, if so any suggestions on how I can get someone to manually review my application?

I respectfully ask that you escalate or manually review my application and reach out to the supplier if needed amazon support if you see this. Please forward it to the correct department. I need to get to the bottom of whats going on because everytime I contact amazon seller support they cant help me because they say

"Another team reviews the seller applications, and its no way for me to contact them"

which is odd.. how can i figure out whats really wrong with my invoices with vague answers, and nobody contacting my wholesaler? Im just stuck... I cant do anything right now.

0 votes
0 votes
48 views
16 replies
Latest activity
user profile

🌼 As an experienced Amazon seller, one thing I wish I had known in my first spring season is how important seasonal keyword optimization and timely promotional planning are. Spring brings new customer behaviors — cleaning, organizing, refreshing — and aligning your listings and marketing with these trends can significantly boost sales.

🛍️ One important suggestion: Amazon should allow sellers to create Outlet Deals and set discounts anytime according to their own strategy, instead of waiting for system invitations. Giving sellers more control over promotions would help us react quickly to market trends, manage inventory more effectively, and maximize seasonal opportunities.

#AmazonSellerTips #SpringSelling #OutletDealFlexibility

0 votes
0 votes
0 views
0 replies
Latest activity

FAQs

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release Notes

Stay up to date with improvements coming to Seller Forums.
View Release Notes

Conditions of Use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report Abuse

Use this form to report abuse of Amazon policies
Report