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Account Health Support
by Seller_SBIjJooGeXSQ6

The Account Health Support team is a dedicated support channel for Professional Sellers worldwide. They address concerns and questions related to the Account health Page or other policy violations.

Our specialists can help you with the following:

  • Navigation: Guidance on navigating the account health page and the related performance calculations.
  • Understanding Amazon’s Policies: Offer guidance on Amazon policy to help prevent and resolve violations as they arise.
  • Address violations for any performance defects, listing deactivation's, and policy violations: Provide guidance and support on required information, or documentation to successfully resolve violations.
  • Improvement to Customer Service and Shipping Performance: Work with your business to uncover the root cause of potential or experienced situations, and offer suggestions that can help improve these calculations and customer experiences.
  • Obtain and Maintain good Account Health: Supportive education on how the account health rating is calculated including score and impact, along with how to maintain the score once achieved.
  • Submit requested information to avoid account deactivation or support reactivation: Our specialist can also support with the submission of requested information as needed to help avoid account deactivation, or aid in the reactivation of the account.

All professional sellers will have access to the Contact Us button on the Account health Page, or by utilizing the Help Button from anywhere in your account. You can also find this feature on your mobile device by selecting Account Health in your Performance menu. Account Health Support is available 7-Days a week, and depending on your location, and preferred language, there available hours may vary. You can confirm these times by clicking on the Contact Us button.

What if I am not a professional seller and I need support?

All amazon sellers including individual sellers can locate more information in our help section of seller central, this includes a variety help pages and our Seller University. Additionally, you can create your own discussion under the Account Health category for additional support and guidance.

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I have opened a case more than times and customer service said that they would help me to restore it, but it still reserved and unsaleable.

The reason this product was initially frozen was because it was complained of being an infringing product, but we have contacted the trademark owner and they have contact amazon to withdrawthe conplaint. My product has also received a performance notice about restoring the link to nomal sales, and the link has return to noemal.

However, although Amazon's performance noticification mentioned that my links and inventory will return to nomal, but afte I followed the requirements, my inventory still show that is reserved and unavailable for sale, I have opened countless cases regarding this issue of unsaleable inventory. The customer replied to me every time that they did not hace the authority to handle this issue and needed to forward it to other teams to handle the iventory issue. However, every time the case showed that it had been forwarded, it there is to follow-up status. My inventory is still reserved, I don't know when the inventory will be restored? The inventory of more than 200 sets is not for salel, But still a large storage fee and overdue storage fee. Can anyone here solve my problem?

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My sales dropped dramatically.
by Seller_wPRVYM0OHKge2

My monthly sales, which were very good in the handmade category, suddenly dropped to almost zero in May. My featured offers are 100. My campaigns are active. I update search terms regularly. But I cannot find the reason for this meaningless decline. Has there been a change in Amazon algorithms? Are there any other sellers experiencing the same issue? Frankly, I don't know how I can reach an Amazon representative who can help me solve this problem.

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Can not get access to Premium A+ Content
by Seller_PJ161BIy0TZEf

Hello,

I met the criteria to get access to the A+ Premium

1) All of the Brand Owned ASINs in your catalog must contain published A+ Brand Story A+ Brand Story

2) You must have at least 5 A+ Content project submissions in "Approved" status within the past 12 months

I have 5 projects published and 1 Brand Story published for all ASINs, but I still didn't have access to the Premium A+ content. The system showed that it should be granted every Friday. Yesterday is Friday, I waited for all day but it was not showing up.

Could someone please help me check and update?

Thank you!

Case: 15336875001

@Quincy_Amazon @Sandy_Amazon @Blake_Amazon @Rose_Amazon @Glenn_Amazon

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Detail Page Removed and No solution for a Month
by Seller_wTszieSpL2rAQ
Amazon replied

We are trying to add one of our items into our catalog for a month not. We follow all troubleshot mefthods offered by seller support but nothing changed. Although we inform seller support that the issue is not solved by the troubleshot methods that offered, they are telling us same things and over and over.

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My disbursements from the seller account have been placed on hold following a Temporary Restraining Order issued by a federal court. I have settled with the right owner and with Federal Court. Court advised the right owner to inform the amazon to release the funds and the right owner has reached out to Amazon to effectuate the transfer of funds. I just wanna know that how much time will be needed by amazon to release the payment.

1 vote
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Dear Amazon Support Team,

I hope this message finds you well.

I am writing to urgently request assistance regarding an unexplained charge of $300 to my Amazon Seller Account. Despite multiple attempts to resolve this through standard support channels, I have not received a satisfactory response. $300 was charged to my account without clear explanation. Additionally, I received conflicting information regarding my credit card validity. While I was informed that my card could not be verified, Amazon successfully deducted $13.82 from the same card, indicating a serious inconsistency.

Given the urgency of this matter, I am requesting the following:

A full refund of the $300 charge immediately.

A detailed explanation of why this charge occurred and how the card could be deemed invalid yet still be used for another deduction.

I have been a committed Amazon seller and hope to resolve this matter swiftly to avoid any disruption to my business operations. Your prompt attention and resolution of this issue are highly appreciated.

Thank you for your immediate assistance.

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Help removing product feedback
by Seller_fJX9H96FbmmoM

The buyer left a product feedback and that was totally a product feedback. Please help us to delete it.

I tried to remove this feedback but failed. Case ID: 15317901571

Can you please help us to carefully check and delete it again? Thank you very much.

The customer said, ‘I thought it was a wreath with shells on it, but it's really just a piece of cardboard with pictures on it.’ The customer was spouting off about our workmanship and how our style didn't live up to his expectation. This is totally a product feedback. It should be removed.

Trouble Amazon to seriously check it.

It really hurts Amazon merchants if Amazon don't help remove such obvious feedback. All in all, please help remove the feedback, thank you very much.

@Seller_nS0jcFQNDLG3e

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I cannot login to my Amazon Seller Central account
by Seller_FBoW7Z51eWHaN

【Help us protect your account.We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.】

It's a friend of mine's shop, and since he can't log in so he can't start a thread to ask questions, it's up to me to ask for a specific solution. Customer service replied that he needs to upload a screenshot of the error report, but he can't upload an attachment for a case opened without logging in, and he can't reply directly in the email because that email address doesn't support replies, and customer service often sends out these types of notification-only email addresses that can't be accepted, so I hope you guys get the idea. My friend would like to provide more information to customer service, but neither the case channel nor the email channel can be provided, it's a dead end, but customer service doesn't understand it, I hope there are other customer service here who can see this and help to solve it.

Case ID:15330755911

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Suddenly don't get a single order.
by Seller_6H1dyHOrfjnd5

I've been struggling for more than 3 months to modify the listing, campaign, and keywords. I've tried auto campaigns, exact keywords, phrase keywords, broad keywords, and product targeting by ASIN. Every day, I get more than 30000 impressions and a lot of clicks, but I don't receive many orders. How can I increase my orders and sales for my supplements item, especially when other sellers have thousands of orders? My daily CPC budget is over $60.Now looks like we just wasted our money, time, and energy. Is there any way to get a solution to relieve this situation?

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Amazon Verification
by Seller_FKZfuaNjLtTv1

I'm fed up with Amazon's issues. They're so unorganized

. I did my verification call and they opened my account. Two weeks later, they sent another verification link. I followed the link and waited for the host, but they didn't show up. I didn't get any notification from them. Now my goods are stuck because of this unfinished verification. See the attached screenshot. I'm really tired of this.

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