Welcome to Seller Forums

Hi, I'm a brand owner and i tried many times for brand registry application. My application was rejected and i had appealed. Unfortunately, the latest information i got from brand registry support team was my appeal was declined by the Abusive Prevention. Now i cannot perform any brand registry application anymore. Please advise on how to fix this issue/problem. My case id 16606227781

So now we are somehow supposed to time deliveries for business hours? Is this some kind of joke? How in the heck do I make sure the carrier delivers during business hours for my $7-$15 items shipped via Ground Advantage? It is not like I can assign a shipping method to a certain customer, so now I have to make sure ALL deliveries are done during business hours?

Yet another metric set up to make sure 3rd party sellers can be eliminated.

Fifteen year seller. Why is it after a few sales on Sunday there is nothing the rest of the week? It seems as if an off switch has been thrown. This does not make any sense, but it happens over and over.

Our dresses are being misclassified as costumes and are requiring compliance documentation for kids toys.

Appeals are being rejected saying the product has characteristics of children's costumes, I've spoken to the catalog team who investigated and said there is nothing in the listing that should be confusing this as a children's costume. Included this in one of the appeals and it was still rejected.

How can I escalate this issue to a human?

Hello Sellers,

I’m reaching out to share an infuriating experience regarding a missing shipment case worth over $60,000 that Amazon has completely failed to address. Since 10/11/2024, I have been waiting for a resolution or even a basic update, yet there has been nothing but silence.

I’ve provided all required documentation, including:

Invoices from three of the largest U.S. suppliers

Delivery proof, appointment ID, ISA placard, and Amazon's signed papers from the carrier (Estes).

In addition to Seller Support, high-level personnel are already aware of this case, including:

Joy Chang (Director, Seller Engagement for Selling Partner Support)

Jacob Ritter (Inbound Transportation Program Manager)

Brent Needham (Lead Specialist)

Nate Shea (Amazon Customer Service Support Manager)

Despite their involvement, there has been no action or meaningful response for months. How can such a severe issue be ignored by senior management?

This isn’t an isolated incident either. All the problems are centered around the SAV3 fulfillment center, which seems to have a recurring issue with losing shipments.

Has anyone else faced similar delays or unresponsiveness from Amazon, especially at the management level? What’s the best way to escalate this further?

Running a business while dealing with such inefficiency and neglect is beyond frustrating. Any advice or shared experiences would be greatly appreciated.

CASE ID: 16217070721

Thanks,

I’ve noticed some return requests lingering for over 45 days without resolution. My concern is that customers might attempt to return items well beyond a reasonable timeframe, even as far as 60 days after the return request was initiated.

Can a moderator confirm:

At what point do return requests automatically close?

Is there a set policy to prevent returns long after the request period has passed?

As a seller, this extended duration feels excessive and disruptive to operations. Any guidance would be greatly appreciated.

Thank you!

PLEASE HELP, WE ARE COMPLETELY SOFT LOCKED OUT OF SELLING! We turned over 2 million dollars plus a year on Amazon and have major issues we can not fix!

Issue 1

-We have had our Amazon CA account closed due to 4 policy violations, we have the information that Amazon want for the listings to comply with the policies, but no way of changing the listings, as all access to change the listings or create new listings is deactivated as our account is deactivated, we have opened cases and phoned Amazon and got no where, we are completely stuck.

Issue 2

-We have been selling Optimum Nutrition for many many years, however last week we can no longer send off new stock to FBA, we can sell our current stock, and sell on MF, but not FBA. Why is this, we can prove we buy these from the authorised channels? Why are you not allowing us to continue to send off new units? We are told this is because the brand is no longer accepting new offers, but our old offers still exist so this doesn’t really make sense.

Issue 3

- We have lost the right to the Grocery category on Amazon USA. Our VTR is now back to 100% on that category so now we have no way to see what caused the temporary issue before. We phone seller support and are just told to open a case as they have no clue what to do. Please can you understand that we cant explain how the issue wont happen again if we have no way of finding out what the issue was, as the report wont show the orders with no VTR anymore.

WE DON’T KNOW HOW TO RESTORE OUR ACCOUNT.

I supplied the return labels to the buyer because of the size of the items. When I went to process the return, i noticed a shipping charge that Amazon is going to charge me. Do they apply this at the time the buyer requests the return or do they wait until the item is scanned or delivered to seller. I am a FBM,