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Has anyone else received a notification of potential deactivation and the INFORM Consumers Act to fill out again?

Hi, all,

We've got an issue with a return package that was delivered by UPS.

Both package and product were destroyed.

We called UPS and filed a damage claim on 02/06/2025.

According to UPS, the claim was issued, meaning that paperwork was sent to Amazon to fill up to process a return.

UPS said that paperwork should take 1 to 2 business days to be delivered.

We've opened a support case (17189193341) with Seller Support because that was last week and there hasn't been any communication regarding the status of the claim.

The support case said it was transfer to another Amazon team.

However, we've received a response from the A-to-Z Team saying:

"Hello,

We have reviewed the buyer’s claim and the information you provided for order 113-9174015-4987403.

Although we understand your position, we stand by our decision.

Thank you.

-Amazon"

We think this must be a mistake because we're not appealing an A-to-Z claim but inquiring about the status of a claim issued by UPS.

Our support case still says transferred.

So, what else needs to be done in our part to get this resolved?

Thank you!

Dear Amazon Team,

I have reported more than ten times about the variation abuse on the listing of parent asin B0DK1GQ7GY, Each time I report this issue, I only receive a response stating that no violation has been identified and no action will be taken.

So this listing is using variations not in a fair way and against TOS they are using the style attribute but totally 2 different products so it's incorrect variation.

We are pointing this out because it is unfair to play against TOS and gives this seller unfair advantage over legitimate sellers that do follow theTOS!!!

First of all, 4 cups means size attribute not style attribute, and blue means color attribute also noty style attribute.

Second of all, please check the image of the asin that does not appear but reviewer posted, Obviously, totally 2 differnets products.

Last, By the Incorrect Variation the listing's reviews From dozens of reviews to more than 300 reviews and The star rating also went from 3.9 to 4.4. Is this fair?

I urge you to look into this matter more thoroughly to ensure fair play in the marketplace. Thank you for your attention to this matter.

Sincerely,

Amazon delisted a product -- Flower Poppy Iceland 200 Non-GMO, Heirloom Seeds for the weight and not an approved brand.

They said it weighed over one pound so I was not allowed to sell it. I responded that it weighs less than .02 pounds. It is an approved poppy and sent a link showing other sellers selling the same thing.

We have been selling this since 2015 and now there is a problem with it??

They responded that in order to sell seeds I have to be a US resident. (this is interesting because there are lots of sellers on Amazon selling seeds who are not US residents. They may have a US address but they nor their products are from the US. How can you tell? The prices. This is a dead give away.)

I responded that I am a US resident. I have been for the last 65 years.

They responded that the picture is wrong. Even though the current picture has been there for 10 years, I replaced it.

During this process they told me to call them. I did. Only the CSA did not take their phone off mute. It is an old call center trick. After about 4 minutes they hung up on me. They called me back. But they still did not take the phone off mute.

They left an email stating the original problem.

How can they expect me to fix an issue when they have no clue what the issue is?

The case number: 17179535551

Hello fellow sellers,

I’m facing a frustrating issue with Amazon, and I need some guidance. Our account was deactivated, and to resolve this, we submitted all necessary documents, including:

Commercial Invoice

Brand Details

Warehouse Contract

Bill of Lading

Brand Approval Correspondences (sent from our business email)

Despite providing everything, Amazon has not given us a clear response or a roadmap to reactivation. What’s even more frustrating is that we had already clarified Section 3 compliance with Amazon before this issue, submitting all required documents.

This time, however, Amazon seems uncooperative, and we’re stuck without any clear direction. Has anyone faced a similar situation? Any advice on how to escalate this or get a meaningful response from Amazon?

Any help would be greatly appreciated!

Thanks in advance.

I have Brand Registry. Amazon has been selling our products for a few months at a lower costs than we listed. So I had to reduce our sell price to be less than Amazon.

Only our company and Amazon are selling our products on Amazon. We do not authorize anyone to sell our products on Amazon, including Amazon.

These are not returns. The number of units they list as In Stock is far more than the total number of returns or damaged in shipping. Also, we have not been reimbursed for any damaged in shipping products.

I thought they would sell the inventory they have then this would be over. But, when Amazon's inventory of our products gets low, they replenish and keep selling.

Apparently Amazon buys them from a national distributor of ours and then resells them on Amazon.

Who do I contact? How to proceed?

Thanks

Dear Amazon Team,

I have reported more than ten times about the variation abuse on the listing B0CZ3MPK31. Each time I report this issue, I only receive a response stating that no violation has been identified and no action will be taken: "Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0CZ3MPK31 for the violation type selected."

I have attached screenshots of the variations for your reference.

I urge you to look into this matter more thoroughly to ensure fair play in the marketplace. Thank you for your attention to this matter.

Sincerely,

Mac

Hi,

I have provided all the information requested by amazon to reinstate my product B0DPPCQ47M, in case IDs 17136308521, 17179528381, and 17179528381. Amazon keeps on going in circles with the exact same copy paste ai generated responses without any review of the actual documentation i have provided. The product is exempt from 501(k) and i have provided the FDA link and screenshot as well. FDA is quite clear on the exemption.

This is extremely disrespectful to small businesses and sellers for amazon to not even have a real human review the documentation we've provided.

The listing has been closed for quite some time and is affecting our sales and cash flow so we would appreciate any urgent guidance on this.

@Seller_8hQgfj6OVZYse,@Seller_SBIjJooGeXSQ6, any one else, can you please help on this urgent issue!

Hello,

For as long as we've been selling on Amazon, our settlement periods have been in 2-week increments.

Since January, Amazon has continued the 2-week increments, but has interjected an additional 2-day settlement period that effectively just encompasses our monthly storage fees along with the 2 days' worth of sales. These always end up with negative account balances, since 2 days worth of sales is not enough to cover a months worth of storage during our offseason. Instead of waiting for all of our deferred transactions to apply (They are always way more than enough to cover the difference), Amazon charges our credit card for the negative account balance.

Has anyone noticed the same? Is there any fix for this?

It seems ridiculous that Amazon would be charging our CC thousands of dollars, when our deferred transactions are more than enough to cover the storage fees, and our 2-week settlement disbursements are always significantly more.

@Seller_aEROSwwdnzGiU@Seller_37l8i4vuvugjG

Thank you in advance for any help!