Welcome to Seller Forums

There are no clear guidelines for utilizing VoC Dashboard as it relates to CX Health, NCX Orders, and NCX Rate. If we as sellers are supposed to utilize the VoC Dashboard to monitor, then we need to know which CX Health ratings are "safe" vs "problematic" in the eyes of Amazon. For example, what does a CX Health rating of "GOOD" really mean if the SKU can still be shut down with that rating?

Listings that have been shutdown/removed, are not available for edit by the seller. However, the process in resolving content issues in a listing that is shutdown/removed is often like the question "Which comes first, the chicken or the egg".

You speak with Account Health, who states you have to edit the listing to resolve the violation. You try to then edit the listing, only to find that you cannot or you can, but the edits don't update to the product detail page. You then reachout to the Catagloue team, who tells you that they cannot update the page either becaause the performacne team shut it down. The Performance team (often through Account Health), says that they won't unlock the listing because you haven't fixed the violation in the listing.

Amazon you need to fix the process...

Why are we as Sellers judged by metrics where the buyer has a financial conflict of interest in choosing their return reason? Buyers will always overwhelmingly choose a return reason that gets them free return shipping. The result is we Sellers have higher "defective" return reasons and are in turn punished. If "defective" is chosen by the customer, the Seller should be given the opportunity to perform an inspection and provide results back to Amazon before buyers are given full refunds.

We perform an inspection on each returned item and 99% are not defective and within spec. The remaining 1% cannot be tested for various reason, like being the item being returned in pieces.

Amazon shouldn't be utilizing metrics where financial conflict of interest exists with the customer.

CASE # 15973867971

My listing status remains inactive for CANADA, but it is active for United States. The “Reactivate Account” banner link is not present, neither the ""Identity Verification" banner. And the two links that Amazon Selling Partner Support sent me (Begin Verification in North America) does not work. Those links only takes me to another information page, but they does not allow me to attach any document, nor validate or reactivate anything. And they still keep sending me the same link every time that I report the issue. How can I reactivate my account???

I have 2 pallets I need to send into AWD from my local warehouse but the Amazon partnered carrier quote is quoting a FTL for just 2 pallets. Is LTL not actually an option for AWD partnered carriers? Has anyone shipped LTL to AWD? Maybe there's not enough demand in my local to fill a truck?

I can ship FTL with Amazon freight for half the Amazon partnered carriers FTL price. Very wasteful but I may end up going this route anyway.

Having this issue while posting / creating a listing. Any way to resolve it in detail please.

A month ago a customer ordered a $110 out of print DVD box set. They claimed that I sent them a computer instead. We don't sell computers and never have. I did, however, ship it in an HP iPaq 110 box. A handheld gadget from almost 20 years ago. I, of course, replied immediately offering to help, knowing she was wanting a quick refund. No reply. Well a couple of days ago she filed an a to z claim, stating she received a computer, had not heard from me, and felt bad for the person who was supposed to get this "$400 computer". In the a to z she said she did not receive the item. I purchased shipping through Amazon to cover this very thing. She is obviously lying. I am sure the Amazon bots don't care. Please help with any ideas. I have already represented my side with the following. I purchased Amazon shipping, I wrote to her 2 hours after she wrote initially and a few hours after she filed the claim. She did not respond to either of them. She just wrote to me a few minutes ago and is gung ho that the box was factory sealed and there was a computer inside. I asked for a photo of the box with the computer inside. I know I am not supposed to take this personally, but I do. I appreciate any insight from your experience.

Hi everyone,

My account was deactivated due to an IP violation I received back in February. While I successfully had two newer IP violations retracted, I’ve been unable to resolve the third and oldest complaint. Despite multiple attempts to contact the rights owner via email and phone, I have not been successful in securing a retraction. As a result, all of my funds remain on hold, and my business is rapidly declining.

After thoroughly reviewing my entire sales history, I’ve confirmed that none of the funds currently being held are even connected to the brand associated with the IP violation. I have submitted several Plans of Action and provided all relevant details to support my reinstatement, but I’ve made no progress. It feels as though the rights owner of this complaint may be acting with a personal vendetta, possibly aiming to sabotage not just my business but others facing similar issues.

I’m seeking advice on how to navigate this situation and would greatly appreciate any help or guidance you can offer to resolve this matter. I’m open to all suggestions.

Thank you.

The system has falsely flagged my ASINs as dietary supplements with A Legal Disclaimer appearing on every product detail page. The affected items are in fact preserved flowers, which has nothing to do with supplements.

The false flag has resulted in 4185 units of stranded inventory for 14 days and counting. Through communication with Seller Support, I was told that these items are not restricted and an internal team is working on it. But I'm waiting day after day without getting any results.

My account health is all good with zero violations. I'm brand registered and created the listings all by myself. I have tried literally everything. My attempts through flat files to reactivate the listings have all failed: Because the system has erroneously misidentified my items as dietary supplements, it put a restriction on my listings.

The impact of this issue on my business has been damaging. I not only lose sales but also have to pay for storage fees. Amazon, such a huge corporation, should be able to easily fix a system error like this.

Please advise. Any help would be greatly appreciated.

Case ID: 15906478451

Case ID: 15889271001

Thanks.