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I have never seen support worst than amazon.No one take case,I have got fake violation claim and provided all evidences that there no violation.When I asked team to escalate case they just send it to some irresponsible persons who is not reviewed details,just close case by generic responses.I have rised issue every where,and sent emails to all escalation emails.There should be normal person in support staff who take responsibility and dont close case.I dont understand why amazon need this staff!!!!!!!!!!!!!feed up ! Case numbers ID 17450687031 and ID 17597008211

Dear Amazon Brand Applications Management Team,

I am writing to express my concern regarding the rejection of my Brand Registry application, I have used 4 products for photo shooting and submitted 5 brand registration applications in total, but each time they were rejected due to images problems.

My product features my brand logo permanently affixed to it in a way that cannot be removed. These images were taken under natural lighting and are not digitally altered, photoshopped, or computer-generated in any way. I think there are misjudgments in these review results.

I respectfully request a careful re-evaluation of my application and the submitted images. I am also fully prepared to provide additional evidence to verify the authenticity of the product and branding.

Thank you for your attention and assistance in resolving this issue.

Brand Applications Case ID: 17751853491/17749462061/17723086421/17675891651/17661093261/17642796491

@Seller_PIHyltK09pbl3 @Seller_4GjtS9k0cnHHv

17773509641 case-$239.65 charge for what?

17610061061 case -1 month no help no answer other charge for $100.57? Transaction date: 4/18/2025

What is other?money cannot be debited from account without being itemized and detailed.

@Seller_1KYLYkgAlu4xX

@Seller_37l8i4vuvugjG

@Seller_SBIjJooGeXSQ6 @Seller_d9q1Cuuva8Pjg @Seller_JT2cdQLa0Oueg @Seller_khUF6HPR2AHxu

@Seller_8hQgfj6OVZYse @Seller_aEROSwwdnzGiU

@Seller_l3eCP9f1PtJXC

@Seller_GEZPMc4CeQfh6

@Seller_RSwABJNHpHnEZ

i have uploaded new product and request GTIN exemption with brand and received gmail notification that your Brand approval application for, in all countries has been accepted. However, my GTIN exemption request was rejected on the reason of not submitting "All side view images of product or packaging" as requested.

i have resubmitted All side view images of product or packaging as requested but still not accepted.

anyone know how to solve the above problem please help me, thanks a lot

Not able to sell my brand product since its shows gated , where as the product has nothing to do with the gated category.

So I am selling water filter cartridges for gravity water filter. But its blocking me from own listing since i need approval for selling "refrigerator cartridges" but I am not selling that.

Can someone suggest how to solve this?

Hey everyone, my small business is new to selling on Amazon, so I wanted to clarify some things.

I’m currently running a pre-order campaign for my supplement product and I’ve noticed something frustrating the main image on my product listing appears significantly smaller than usual. I’ve double-checked the image dimensions (exactly 2000x2000px), made sure the cropping is tight, and the file is compliant with Amazon’s main image requirements.

However, when viewing the listing, the main image doesn’t scale or zoom like other live products do. It looks "throttled" compared to other listings, even similar ones in my category. I’ve compared mine with brands that are not in pre-order status, and their image presentation looks much fuller and more prominent.

Has anyone else run into this issue?

Is this limited image display just part of how Amazon handles pre-orders?

And more importantly: Will the image size display normally once the listing goes live on release day?

I’m just trying to manage expectations and avoid panicking over something that might resolve itself. If anyone has experience with this or if a moderator or rep has official input I’d appreciate the insights.

I also noticed that in other Products, at the bottom somewhere it says they are a small business, and have an Icon displayed, how do I activate this Icon for our Products?

Another thing....I seen a couple of Attribute fields I don't fully understand and I would like clarification before my item's offer is released May 28. Can someone explain to me the differences between Release Date, Product Site Launch Date, Merchant Release Date.

Here's the link: https://www.amazon.com/dp/B0F7TWY4CD

Thanks in advance!

Is anyone here familiar with how Amazon actually regulates its reviews?

I was talking to a fellow seller recently who’s been struggling with this. She has a ton of reviews mentioning shipping and packaging issues, and other order-related problems—things completely out of her control since the orders are Fulfilled by Amazon. But the reviews are still impacting her overall rating.

She’s been submitting removal requests, but the process feels really inconsistent. Some random reviews do get taken down, while others often with similar or even identical wording—are somehow considered “compliant” with Amazon’s guidelines.

Has anyone figured out a better way to approach this or had any success getting clearly unfair reviews removed? Would love to hear how others are handling it.

Attaching screenshots of the same.

@Xander_Amazon @KJ_Amazon @Joey_Amazon @Danny_Amazon

There is a 5665 error when using the brand. It was approved on May 13, but there is still an error and it cannot be used. What is the brand team doing?