Dear Amazon Seller Community,
I’m reaching out in desperation and with the hope that someone here can provide guidance or insight regarding a serious issue we’ve been facing for over two months now. Our seller account was deactivated as part of a routine check on product authenticity for three specific ASINs. Since then, we’ve been stuck in an endless loop of appeals and rejections, and unfortunately, nothing has been resolved.
What Happened:
Our account was flagged and deactivated for authenticity concerns related to three ASINs. In response, we’ve diligently provided all requested documentation multiple times, including:
Purchase Invoices
Proof of Payment (bank statements, transaction receipts)
Delivery Proof (tracking details, delivery confirmations)
Every single document has been submitted clearly and promptly, in line with Amazon’s guidelines. Despite this, every appeal we submit gets rejected, and no reason is ever given for the rejection. The appeals team sends generic responses without any specific feedback, making it impossible to improve or correct anything.
What We've Done:
We’ve been in touch with Account Health Support nearly every day—for over 60 days now.
Every time we speak to a representative, we get different advice, and we’ve tried following every single suggestion given to us.
Still, our appeals continue to be rejected with no further clarity.
Current Situation:
We now have 1300+ units in stranded inventory, which Amazon has scheduled for disposal.
$3,800 of our funds are being held in our seller account.
Our business has come to a standstill, and we feel completely helpless.
We’re committed to maintaining compliance, and we’ve made every effort to resolve this in good faith. But the lack of transparency and inconsistency from the appeals and support teams is both frustrating and disheartening.
Our Ask:
We are hoping to get help from the community or from anyone at Amazon who might be able to escalate this or guide us toward a resolution. Has anyone here faced a similar issue and managed to resolve it? Is there any way to get this looked at by a senior appeals team member or a specialist who can give proper feedback?
We’ve poured time, money, and energy into building our business on Amazon. We understand and support the importance of product authenticity checks, but we need a fair opportunity to resolve this—not generic rejections and inconsistent advice.
We are open to any suggestions, guidance, or support anyone can offer.
Sincerely,