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Recent discussions

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Welcome to Seller Forums

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Hi Sellers,

Come learn about B2B Bulk Buy & Custom Quotes at an Ask Amazon event on Thursday, September 12, from 8 am to 5 pm PT!

Community Managers and the B2B Bulk Buy team will answer your questions posted in this thread. Please feel free to leave your questions within this thread before the start of the event, however, please note that the partner team will not be available to review and correspond to questions until the event date.

What are B2B Bulk Buy and Custom Quotes? The Custom Quote (CQ) program connects a trusted network of sellers with Amazon Business customers that are looking to purchase in bulk. Sellers that are part of CQ can negotiate pricing and quantity while taking advantage of reduced referral fees. Last year, CQ Program sellers secured an average seller fee discount of 7.6% with deals averaging over $40,000! For more information, please check out this post and this help page.

If you have questions about B2B Bulk Buy and Custom Quotes, please join us on September 12th.

See you then!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Sudden Sales Drop
by Seller_kqy2hRIRfxh0g

I currently have 2,728 active product listings, some with multiple other sellers, and some as the only seller. My store is 7 figures annually averaging 30-40 units sold daily this time of year. Last night, I had a promotion end and as of 4pm today, I've had zero sales. I often set promotions and have never experienced a 0 unit day during a transition period (from one promotion to another) ever before. I would typically expect a drop in sales when a promotion ends, but 0 units in the later part of the afternoon is unheard of for me.

I've also checked my account health, and everything is in the green so I don't think Amazon is suppressing my listings due to account health.

I've looked on Down Detector to see if Amazon is having issues today, and while it says "no current problems at Amazon", the graph has spiked today.

Wondering if any other sellers have experienced this and can offer some advice.

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Hello,

I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.

The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.

Has anyone else experienced this or know how to resolve it? Any help would be greatly appreciated! I really need to get my account reactivated.

I really appreciate any help you can provide.

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6 replies
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Funds on Hold
by Seller_tf7oIvQZR1ely

Hello,

I am having a hold on my disbursement, although there are no issues with my account. Can someone please look into this matter, help resolve this issue, and release my funds?

"There are no a-z claims, chargebacks, or any active TRO on my account"

Thank you.

@Seller_QYS7Alex1XIw4 @Seller_JT2cdQLa0Oueg @Seller_0LGKv5aIHcC3F @Seller_guLNtDGZuva40 @Seller_pAPBCLhysbW5T

1 vote
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3 replies
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not possible to log into my account
by Seller_NCBYVVr8XLwp0

It is not possible to enter my related account.

PPV EEUU 2

A message tells me that there is no account created with this email

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Hello Sellers,

We have launched two new features on the Voice of the Customer dashboard to provide you with more comprehensive insights and help improve customer satisfaction.

  1. Return Rate: This new metric is based on the total number of units shipped for which customers have initiated returns in the past 12 months. Many sellers have requested this information to understand their overall return rate beyond just product quality defects. By having access to this data, you can make more informed decisions about your products and listings.
  2. Star Rating: The Star Rating feature now shows the star rating of your ASINs as displayed on the Amazon product detail pages. With this addition, you have all relevant information conveniently available in one place, allowing you to identify areas for improvement more efficiently.

These enhancements to the Voice of the Customer dashboard are part of our efforts to provide you with the necessary tools and insights to deliver exceptional customer experiences. By leveraging these new features, you can proactively monitor customer feedback, identify potential issues, and take appropriate actions to resolve them promptly.

To learn more about the Voice of the Customer page and how to make the most of these new features, you can visit our help page: Voice of the Customer.

Do you have any questions or feedback? Please share them in the comments below.

Best,

Danny

4 votes
1 vote
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Amazon Accelerate... Whose Going?
by Seller_t9kvdr2yixQej

Hey Sellers,

I was just curious who is coming to Amazon Accelerate in person?

@Seller_guPeMXBrBxqyU and I will be there and around the Seller Forums Lounge!!!

If you are coming and can fit it in your schedule, please stop by and say hi, we would both love to connect!!!

Best, Dougal

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Your account does not qualify -
by Seller_DT9k8e8m0awQG

Hello, I am Major (Retd.) Sudhir Saha, a Bangladeshi book writer with numerous published works. I am looking to sell my books on Amazon and have created an individual seller account. However, I keep encountering an issue where it says, "Your account does not qualify." Could you please provide me with a proper and easy solution to resolve this problem?

2 votes
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Insane Sales Drop in 2024
by Seller_ypggk3pkKvAtu
Amazon replied

2024 has been a rough one, we were a seven figure brand last year and are down a solid 50% this year... have kept our products in stock, launched some new products and can't seem to figure out what the deal is. It's me and my sister who run the business and we are now having to consider getting other jobs.

Has anybody else seen a huge drop in sales this year? We are in panic mode.

90 votes
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I would LOVE to get some input from any sellers that have experience with this. I have been trying for months to get this resolved with support but to no avail. I'd also love if I could get a moderator in here to offer some assistance.

We have a listing that some other seller duplicated and they are selling our item. We aren't talking about a knock-off...this seller created a new ASIN and copied over all our information - title, bullets, images, everything - but they entered it under their brand name, even though the title shows our brand name. We have purchased test copies and they are indeed selling our item with our UPC (but they created this ASIN without a UPC and they are covering it with an Amazon label).

I have filed with Brand Registry but Brand Registry keeps coming back and saying that this is OUR branded item and we cant file a complaint against our own item. We go to Seller Support and they say it is NOT our brand and that we have to work with Brand Registry.

Here are two screen shots - one shows that we cant merge these listings (even though all the details are EXACTLY the same) because they are different brands. The other shows the notice from brand registry saying we can't file a violation because this is our brand.

I don't know what to do anymore. I've been in circles with support and can't seem to get anything resolved.

For any mods - the currently open case is 16003548801. Is there any path to escalation that you can help with?

@Seller_t9kvdr2yixQej @Seller_aEROSwwdnzGiU @Seller_hme3Wbydd1ihr @Seller_SBIjJooGeXSQ6 @Seller_l3eCP9f1PtJXC @Seller_RsATYbG9XP0HP @Seller_YeWcEeTwlVO93 @Seller_s3amN64nZ4y9V@Seller_PIHyltK09pbl3 @Seller_8hQgfj6OVZYse

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The seller’s link: https://www.amazon.com/sp?ie=UTF8&seller=A3L0OOR9VMMCCA indicates their activity on Amazon, but all feedback appears to be crossed out. This seller seems to be exploiting a loophole by listing numerous products at extremely low prices. Many buyers have reported not receiving their orders, raising suspicions that the seller may be using fake tracking numbers

As a result, consumers are lured in by the attractive prices but are ultimately left disappointed. It is perplexing why Amazon continues to allow such sellers to operate. This situation not only negatively impacts the shopping experience but also tarnishes the credibility of the Amazon platform. Consumers should remain vigilant before making purchases, carefully checking seller ratings and reviews to avoid falling victim to similar scams.

1 vote
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