I received this email from Amazon stating that the evidence I’ve submitted is still not sufficient, despite providing multiple documents proving my compliance with their policies. I need guidance on exactly which specific documents are required for them to approve my review and release my funds.
-Email from Amazon
Hello SmartSolution97LLC,
We received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy.
If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
-My response
Dear Amazon Seller Performance Team,
I appreciate the opportunity to provide further clarification regarding my compliance with Amazon’s Drop Shipping Policy and my fulfillment practices. I understand the importance of adhering to Amazon’s policies and have taken proactive steps to ensure full compliance. Below, I am submitting additional detailed explanations and supporting evidence to address your concerns and expedite the review process.
1. Compliance with Amazon’s Drop Shipping Policy
I want to emphasize that I do not use retailers such as Amazon, Walmart, or eBay as suppliers. Instead, I source my products exclusively from authorized wholesalers and distributors through AutoDS, an established and reputable fulfillment automation platform that connects sellers with verified suppliers.
✅ I am the seller of record for all my orders, ensuring that:
My business name, SmartSolution97LLC, is the only entity identified on all packing slips, invoices, and external packaging.
No third-party branding, invoices, or packing slips are included in any shipment.
I take full responsibility for customer service and returns, ensuring that customers interact only with my business.
📌 Attached Evidence:
✅ Supplier Agreement Confirmation – A document from AutoDS verifying that they provide me with legitimate suppliers and that I am the seller of record.
✅ Invoices from AutoDS – Clearly listing as the buyer, confirming my inventory sourcing.
✅ Reseller License – Demonstrating that I am legally authorized to sell the products in my store.
2. Addressing Logistics Issues and Improvements in Fulfillment
I also want to acknowledge past logistics challenges and highlight the corrective actions I have implemented to ensure consistent, policy-compliant fulfillment.
Late Shipment Rate (LSR) – Fully Resolved
Issue: At the end of last year, my LSR temporarily exceeded 10%, primarily due to an unreliable supplier sourced outside of AutoDS. This supplier failed to process orders efficiently, resulting in delayed shipments.
Corrective Action: Once I identified this issue, I switched to a verified and reliable supplier within the AutoDS platform that meets Amazon’s fulfillment standards.
Current Status: Since making this change, my LSR has been reduced to 0%, and I continue to maintain on-time shipments.
📌 Attached Evidence:
✅ Seller Central LSR Report – Showing my late shipment rate has improved to 0% after switching suppliers.
✅ Order Fulfillment Reports – Proving that all shipments are processed and delivered on time.
Valid Tracking Rate (VTR) – Ongoing Improvement Plan
Issue: In January, I noticed that my VTR fluctuated between 30-50% due to inconsistent tracking number updates from my previous supplier.
Corrective Action:
✅ Enrolled in Amazon Buy Shipping, ensuring that tracking information is automatically updated in Amazon’s system.
✅ Working closely with my supplier to ensure 100% compliance with Amazon’s tracking requirements.
✅ Downloaded and analyzed my VTR report to identify improvement areas, specifically VTR Criteria 1 and VTR Criteria 4.
Current Progress:
One week ago, my VTR was at 33%. It has now increased to 36%, demonstrating that the measures I have implemented are working.
I expect continued improvement in the coming weeks as I further integrate Amazon Buy Shipping and work closely with my supplier.
📌 Attached Evidence:
✅ VTR Analysis Report – Highlighting the specific tracking issues I identified and the steps I am taking to improve them.
✅ Screenshot of Amazon Buy Shipping Enrollment – Confirming my commitment to using Amazon’s tracking system.
✅ Supplier Communication – Documenting my request for improved tracking compliance from my supplier.
3. Additional Issues Affecting Account Performance
A. Negative Feedback Removal – Order Canceled by System
I recently received negative feedback for Order ID: 113-0513814-6001052, despite the fact that this order was canceled by the system shortly after being placed, and the customer never received the item.
✅ Amazon reviewed and confirmed that the feedback qualifies for removal.
✅ This demonstrates that I am proactive in ensuring my account remains in compliance and that customer satisfaction remains a priority.
📌 Reference Case & Link:
Case ID: 17130877351
Amazon’s response confirming removal: Amazon Seller Forums Post
B. Inaccurate Shipping Estimates Causing Negative Feedback
Another issue affecting my account is Amazon’s inaccurate delivery estimates, which have led to negative feedback.
Example: Order ID: 112-9064155-0650651
The customer placed the order on February 6, 2025, but Amazon provided an estimated delivery date of May 30, 2025.
The item was actually delivered on February 20, 2025, much earlier than the estimated date.
This caused unnecessary customer frustration and resulted in a 1-star review.
✅ Tracking Number: SYRM155451214
✅ Proof of Delivery: Attached tracking confirmation showing the actual delivery date.
📌 Request: I kindly request a manual review of my shipping settings to ensure customers receive accurate estimated delivery times and to avoid further unfair negative feedback.
4. Commitment to Compliance & Request for Expedited Review
This business is extremely important to me, and I have invested significant time, effort, and financial resources to ensure that I operate within Amazon’s policies. The longer my account remains under review, the more it negatively impacts my ability to fulfill orders and maintain excellent customer service.
I have now provided every piece of information requested and have taken proactive steps to address any previous fulfillment concerns. If any additional details are needed, I would greatly appreciate specific guidance on what is still required.
Furthermore, you are welcome to contact AutoDS directly to verify my supplier relationship and fulfillment process.
I am fully committed to working with Amazon to resolve this matter as quickly as possible. If there are any additional steps I can take to expedite this review, please let me know.
Thank you for your time and assistance. I appreciate your support in resolving this matter.
Best regards,