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Hi Sellers,

We wanted to highlight some recently refreshed Seller University modules about FBA inventory planning and best practices:

  • Intro to the FBA Inventory page: Gain knowledge of the ‘FBA inventory’ page in Seller Central to help manage excess or aged inventory, as well as metrics to improve overall inventory health.
  • Manage your FBA Inventory: Learn how to use the ‘Inventory Amazon Fulfills’ page in Seller Central to maintain the FBA inventory you’ve shipped to Amazon fulfillment centers.
  • Intro to Send to Amazon: Understand the benefits of FBA’s new shipment-creation workflow, Send to Amazon, and find out when you should try it.
  • Send to Amazon – Step 2: Confirm shipping: Get step-by-step instructions for Step 2 of the Send to Amazon workflow. Learn how to review shipment details for the FBA inventory you chose to send in Step 1. Then find out how to confirm those details by setting your Ship date and choosing small parcel or pallet as your Shipping mode.
  • Intro to the Inventory Performance Index (IPI): Learn about the IPI score, which measures how well you avoid excess FBA inventory and keep your high-demand FBA products in stock. In this video, you’ll learn where to find your IPI score and our tips for improving your score.

Other helpful FBA resources that have been refreshed:

  • Guide to FBA fulfillment costs and related fees: FBA costs depend on the products you sell and the exact services you use. In this guide, you’ll learn about FBA fulfillment costs, which vary based on product size tiers, shipping weight, and product category; FBA storage costs, which vary based on the daily average volume your inventory occupies in Amazon fulfillment centers; and other FBA costs you may encounter, such as a returns processing fee. Plus, locate additional resources and tips for planning your inventory levels and estimating your fees.
  • Estimate core selling and FBA fees: Learn how to estimate core selling and FBA fees using three tools on Seller Central: the ‘Estimated fee per unit sold’ column on Manage Inventory, the Revenue Calculator, and the Fee Preview report. We also review the Product Fees API available through Selling Partner API (SP-API).

We hope you find these educational modules helpful! If you’d like to highlight any other FBA resources that may have helped you throughout your Amazon selling experience, please feel free to drop those in the replies of this thread.

Please let us know if you have any questions on these refreshed modules. We will work with the proper partner teams to get your questions answered as soon as possible.

Thank you!

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Inspirational Message
by Seller_08TZq9sOIaGvv

Everyday wake up and strive to IMPROVE your business! Take care of all the bad things, get them done TODAY and then do at least one thing that grows your business. Add a product, order inventory take a chance. Do this everyday.

This concludes todays inspirational message.

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We recently noticed that we don't have any listings eligible for Featured offer in the 'Books' category, which is over 90% of our available listings. I have checked active listings in other categories such as 'Toys' or "Movies & TV" and items do show eligibility in those categories. However, every active inventory item in the "Books" category shows an eligibility of "No", even where we have the lowest price.

Mods, I'm requesting some assistance in a featured offer eligibility review of our account in the "Books" category. The related case ID is 15425350121.

Thank you!

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Is Amazon using bots for support or what?
by Seller_WOPzIu0jqJQ8I

I'd written a lot of times I was charged, but all my cards are wrongly marked as "unable to charge".

And all the times Amazon answers telling me about my problem of... not being charged. And how to solve it I have to add valid cards.

Seriously, are you using bots for support or what? Even a modern AI would be more useful than this. I can't understand how Amazon has this support system. I feel insulted.

Case 15438694731

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I added my first ever listing on amazon using 'Product not sold on amazon'. I am using the individual seller plan and want to experiment with which product sells more. However, when I go to my listing's page there is no 'Buy Now' or 'Add to Cart' button. How do I fix this problem? Is amazon professional plan necessary for this?

As I listed a unique product, no seller is competing with me, so I am assuming that Feature offer does not apply to me.

As the button is the first thing that the buyer notices, how do I get it on my product page? I don't think I will be able to get sales if the button is not there. Is there any point of running ads if the button is not there? I think it will be a waste of money

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SPD vs LTL Shipping Mode for FBA
by Seller_mVS5bzO9Remx1
Amazon replied

Hi,

I've been reading Amazon's guidelines for SPD and LTL shipping options. Our inventories in the USA (from our 3PL) would be approx. 76 boxes, 20 lb. per box. When creating a shipping plan workflow, selecting the SPD method using UPS seems more economical based on the rates provided.

According to Amazon:

SPD: Small-parcel delivery (SPD) with a partnered carrier: 200-box limit per shipment. Small parcel packages cannot exceed 150 lb, 165 inches in length and girth combined, or 108 inches in length.

LTL: If your total shipment weighs more than 150 lb, consider using a partnered LTL or FTL carrier.

The way I understand it, SPD has a maximum limit of 200 boxes per shipment, and EACH BOX should not weigh more than 150 lb. Our shipment complies with this if we choose SPD. However, our total shipment would weigh around 1500 lb, which, according to Amazon, suggests considering LTL.

Question:

Are we really required to select LTL, or is it just Amazon's recommendation to use LTL if the total shipment weighs over 150 lb? Does anyone have experience shipping more than 150 lb in total weight and still using SPD via UPS with no problem?

I would appreciate any insights. Thank you!

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2 SKUs for the same ASIN
by Seller_QwEWuTHA1X5H6

following the instruction of Amazon to create a stickerless barcode ( manufacturer barcode ), a new SKU was created for the same ASIN. this resulted to deactivate my account because the system triggered this action as a new joiner that has to be verified, and i had to go through a verification process all over again which took over a month to be done. ofcaurse all inventory was stranded but even after the ASIN is activated again it still shows that I have stranded inventory with no SKU attached to it.

my question is:

how can I fix this stranded inventory?

and how can I delete this SKU without effecting the original SKU or ASIN? Note: ' before deactivation I have switched the listing to MFN and closed it' and now i want to delete it

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Customer returns book damaged, gets full refund
by Seller_EGAYxdv2MmpO0

Is there seller protection? Sold an OOP Museum of Modern Art set of books for about $100. Used, like new. Customer returned because it was not new in shrink wrap. Fine, mine was the only copy on Amazon and set selling on other sites for no less than 200. Customer throws it in box that was too small with a piece of paper wrapped around it for protection.

Of course it comes back crushed and unmarketable, and of course Amazon give full refund after I deducted 50% for damage.

To make matters more annoying, buyer jacked up feedback--fortunately either customer removed it after refund, or Amazon actually reviewed the transaction and took it down after review requested.

Is there seller protection or just buyer protection here? I just eat the 100 or 200 loss depending on how you look at it?

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A-to-Z Claim Department is just as Fraudulent
by Seller_dNRiCT7uhHzDh
Amazon replied

ORDER NUMBER 114-8615629-7422650. What total BS this is. It is sad how the A-to-Z Claim Department does not follow its own return policy and love screwing over sellers. This buyer returned used, stained, fraying underwear which was not the item purchased. Amazon of course give the buyer a full refund. We appeal providing pictures of the unopened returned packaging, and each stage of us opening the packaging, since this is a common buyer practice now a days. The claim showed the numerous messages we sent to the buyer to return the correct item but the buyer then started demanding that we send him gift cards. Didn't matter to Amazon, they said the the buyer returned a package and that is the fact of the case. Total BS. Then you try to contact Seller Support and they are just clueless when it comes to anything and provide no direction except appeal the ruling. Hopefully someone from Amazon in the USA reads this post and contacts us.

1 vote
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AWD Inventory "unavailable"
by Seller_pyCNvcu4niexi
Amazon replied

So we had an AWD shipment get received correctly. However, 2 of my sku's say "unavailable" on the left hand side when you look at the AWD inventory page. It lists the correct case count and quantity like usual, but it won't let us create a replenishment for an AWD to FBA shipment. Is this a glitch?

I'm asking this here on the forums first because I guarantee you if I ask seller support, my stress level will go through the roof.

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Hey Amazon Mods.

I am contacting regarding my clients Account: Zensbur Store for their deactivated Account!

Amazon keeps asking us for supplier's suppleir documents n invoices. We all know this is just completel against any business' privacy policy to disclose their supplier details!

Amazon is not honoring that. We have given all invoices/payment proves/legal notice etc. but Amazon still insists on this.

Why would any Supplier where they get their item from? the supplier even said that if amazon calls, they will let them know - but they wont disclose to a reseller.

Please help reinstate the account! this is completely unfair & unethical!!!!

The client is a honest business person & runs their business in good intensions. they have been selling on walmart too! but it seems amazon just doesnt want people earning at all anymore??!!?!?

MODS please help!!!!

@Seller_nS0jcFQNDLG3e@Seller_guLNtDGZuva40@Seller_1KYLYkgAlu4xX@Seller_3FYVGPspuwKmt

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