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Hello Amazon Team and Fellow Sellers,

I’m reaching out here in frustration and hope, as I’ve exhausted every other option.

One of my genuine listings was taken down by Amazon due to what I believe was a false/fake infringement report. For several months, there was no action option visible on the listing, so I couldn’t even appeal.

Recently, the "Submit DMCA" option appeared, and I immediately submitted my DMCA response along with all proof that the content and product belong to me. However, Amazon rejected the DMCA. I have valid documentation and evidence to prove ownership of the listing and the product, yet no action is being taken.

Whenever I try to resolve this, I’m sent in circles:

• Seller Support tells me to contact Account Health.
• Account Health says to raise a case with Seller Support.
• I’ve raised multiple cases, made several calls, but nothing has helped.

It’s been over two months now. As a genuine seller trying to do honest business on Amazon, it’s incredibly disheartening to see such a big platform failing to support its sellers in cases like this.

I request Amazon to please look into this matter seriously. At the very least, give me a clear resolution path instead of pushing me around.

If anyone in the community has faced a similar issue and found a solution, please help.

Thank you,

Naz

Hi fellow sellers,

Is anyone else experiencing issues contacting Amazon Seller Support recently?

I’ve been trying to open a case through Seller Central to remove a suspicious Review. But w

hen I get to the step where you’re supposed to select a language, only two unfamiliar languages are shown in the dropdown — and neither of them are English or anything I can recognize.

Our account was suspended for an inauthenticity complaint on ASIN B00F3HD26O, even though we fulfilled 7 orders of that item by buying the exact product from Walmart. We submitted all available proof – the 7 Walmart purchase receipts, order screenshots, and bank statements showing each transaction – to verify authenticity. Amazon nevertheless rejected our documentation, insisting on invoices or authorization letters from the brand’s authorized suppliers. In other words, we had real receipts from a major retailer, but Amazon claimed they weren’t valid proof. This is puzzling given Amazon’s own guidance on retail arbitrage:

Amazon’s own selling guide and blog explicitly support retail arbitrage. For example, Amazon’s Seller Blog defines “retail arbitrage” as buying products at lower prices from retail stores and reselling them for profit. A recent Sell on Amazon post (May 2025) lists “Retail Arbitrage” as a top sourcing method, noting it requires minimal investment. In short, Amazon publicly acknowledges that buying from stores like Walmart and reselling is a legitimate business model.

https://sell.amazon.com/blog/reselling

Amazon’s policies require a “valid supply chain” for new products. Crucially, Amazon (through its support forums) has made it clear that a retailer like Walmart is not considered an “authorized” link in the supply chain. In fact, Amazon says it “will not accept receipts from other retailers” as proof of authenticity . This implies that any item obtained via retail arbitrage is treated as coming from an invalid source. In practice, Seller Support rejected our Walmart receipts on exactly this basis, requesting only invoices from brand-approved distributors or Letters of Authorization – documents an arbitrage model can never provide.

If Amazon indeed allows retail arbitrage, it’s unclear what documentation arbitrage sellers are supposed to show. No arbitrage seller will have a brand-issued authorization or a wholesale invoice for goods bought in-store. Asking for such documents contradicts the arbitrage model. Other sellers have pointed out this paradox:

✅ Amazon publicly recognizes retail arbitrage…

❌ But enforcement teams frequently reject invoices and request documentation arbitrage sellers don’t have.

How can Amazon expect someone to furnish a Letter of Authorization or a distributor invoice for a purchase made on clearance at Walmart?

We respectfully ask Amazon to explain how retail arbitrage sellers should validate authenticity under these rules. If receipts from Walmart-style retailers are categorically disallowed, then Amazon should say so clearly – and perhaps revise its public guidance. If arbitrage is truly endorsed, then Amazon should accept legitimate retail receipts or provide an alternative path to prove authenticity. The current mixed messages are leaving honest sellers confused and penalized.

Thank you for any insights or suggestions on how to resolve this contradiction.

WE NEED HELP PLEEEEAAAASE !!!

We woke up one day found out Amazon removed our 61 child variations pages from the parent ASIN B0CJLTQMHH , we've been calling everyday to figure out how to restore our pages, we did everything that we were told we need to do , the catalogue team managed to restore the original brand name and manufacturer name on the listings , we appealed the decision n we restored 2 pages only from the child variation !! we called again and a professional health specialist looked at the case told us that we should restore all the pages and the appeal was denied in error n he will raise an internal investigation that those agents made a mistake by not restoring the pages, it's been 8 business days passed and no results, we're running out of time , we only have 4 days left before amazon return all our inventory which will be a nightmare to us, we extended the removal for 30 days n we're still hoping to be approved , please help!

Hi everyone,

My seller account was recently deactivated because I haven’t provided a UK VAT ID. I’m not a UK‑based seller and have no inventory in the UK, so I believe the requirement shouldn’t apply to me.

Is there an Amazon associate here who can look into Case ID 11078119842 or guide me on the quickest way to resolve this?

Thanks in advance for any help!

Had an order for a large shredder. FBM delivered in 2 parts. After the first part was delivered, the customer got confused about where the rest of the unit was and called Amazon Customer Service, asking where the other part was. Amazon offered them a full refund and said that they can just keep the item. Great... but what about the small business on the other side of that transaction? Now I am out $2,000, Safe-T claim gets auto-denied by AI with nonsensical responses. Proof of delivery, customer acknowledged receipt, doesn't matter.

What logic is this? How do other sellers sustain their business if big hits like this can come with any order?

Do not use Amazon MCF if you need to obfuscate where a package is shipped from (e.g. fulfilling an order for an Amazon competitor). Amazon claims that paying a 5% surcharge will lead to "only third-party carriers will ship your order." https://sellercentral.amazon.com/help/hub/reference/G200332450#mnd_2jc_jcb-8

What they don't say is, they don't consider shipping 90% of the way and then handing off to USPS is them abiding by this policy. Support will claim because the package was "delivered" by USPS, that Amazon Logistics only played a "fulfillment" role despite moving the package across state lines over the course of days all the while being shown as the Shipping Partner on the USPS tracking number.

I’m reaching out because my Amazon seller account was deactivated a week ago due to a verification issue. Unfortunately, my previous attempts to reschedule the verification appointment and provide the requested documentation have not been responded to. I have made multiple efforts to resolve this matter through the proper channels, but I have not been successful. All I have are generic AI responses for scheduling. I scheduled a few times and have no responses. I’m unsure what the specific issue might be and would appreciate any guidance or clarification.

Has anyone had success getting reviews on a listing removed because of a mistake Amazon made? I had two Vine reviewers leave bad rating on my product because it took one month to arrive, but the shipping was on Amazon and not myself. They had the inventory at their warehouse, and they just would not ship it for whatever reason, even though it was listed in the system as ready to ship.