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Recent discussions

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Welcome to Seller Forums

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As an Amazon seller, one of the most rewarding parts of the journey can be the impactful people you meet along the way. Whether it's insightful business advice, heartfelt feedback from customers, or an employee who helps improve your daily operations, these connections can make a real difference.

We'd love for you to share about someone you've encountered during your time as an Amazon seller who has left a lasting impression. Maybe it was a mentor in the Amazon seller community who shared invaluable wisdom about navigating the platform. Or perhaps a customer's touching message reminded you of the difference your products can make in people's lives.

It could even be an employee whose initiative led to positive changes in how you manage your Amazon business. Their influence might have streamlined your workflows or inspired you to think differently about your operations.

Tell us your story in the comments below - we're eager to hear about the people who have enriched your experience as an Amazon seller. Their impact might just inspire others in our community who are on similar entrepreneurial paths.

5 votes
0 votes
77 views
7 replies
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Attention all Sellers...We want your feedback!
by Seller_nt9X7GoCkqXGB
Amazon replied

Greetings!

My team and I wanted to reach out to get your feedback about which topics you would like us to expand upon or discuss within the Account Health category. Examples of this may include:

-a specific topic that may be trending

-clarification on the details of new violation types or updated policies

-pain points you are experiencing

As there are a large number of issues that many of you may be facing, I wanted to provide a space where we can come together to talk about it. As moderators, we are always here to help and we want to support you the best we can, in any way we can. I am looking forward to your responses so we can collaborate!

Wishing you the best,

LeviDylan

6 votes
1 vote
451 views
33 replies
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Safe for Account Health to use STARLINK Internet?
by Seller_wV7CubyolyxL1

We're looking into internet options in an area, and Starlink would hve the best service.

However, I have read that Amazon Seller Central may not be directly compatible with dynamic IP addresses from Starlink.

Because Amazon records your IP address whenever you interface with Seller Central, this suggests that Amazon may rely on a stable IP address for authentication and account access. Starlink’s IP addresses are dynamic, changing periodically for resilience, capacity, or network updates. I have read that this dynamic nature may not meet Amazon’s requirements for IP address stability.

Given these factors, it seems likely that we may encounter issues accessing Amazon Seller Central with a dynamic IP address from Starlink, including Amazon’s systems may flag our IP address as suspicious, leading to account restrictions or even account suspension.

I have opened a case where I was told "Amazon doesn't have any guidelines regarding internet service provider. Also, there is no possible implications for Amazon account health by using any particular Service provider." Is this true?

We specifically need to know if it is safe for our Amazon account health to use dynamic IP addresses from Starlink's internet service.

10 votes
2 votes
375 views
7 replies
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maliciously shelve
by Seller_qsywfYegjJ8G3

Dear Amazon Team

We have appealed many times about this issue, our product has not made any violation, but the Amazon system wrongly take it down, we are very confused about this, there are still nearly 10,000 items in the Amazon inventory that can not be sold, we are really very anxious, please help me to restore the sales!

The ASIN is

B0D48MBN3V

0 votes
0 votes
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0 replies
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All my money Account Level Reserved
by Seller_hr2YsI1H0yVqX

How long does it take to get your first disbursement?

We haven't received any money in the last 3 months.

We tried to get information on the exact reason why Amazon reserved all our money.

I know that is part of the process and I know what can be the reason but this is distracting our cash flow.

Can you help me how can we get at least a small amount of the reserved money? Cause with this unpredictable conditions we need to close our account.

Thanks

0 votes
0 votes
4 views
2 replies
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Country of Origin missing
by Seller_RjoXIAaXszSRE
Amazon replied

I had an email saying many of our old listings do not have this on. We dont normally add products through spreadsheets, but I have downloaded the 'Category Listings Report' which shows ALL out products and some other specifics missing too.

My question is, can I just edit this 'Category listing report' spreadsheet and reupload it? I am scared of it overwriting or messing up our inventory and very nervous about uploading it as it has all info on including images.

0 votes
0 votes
7 views
2 replies
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Need help in removing the account suspension banner
by Seller_dVnAGg5jeJ0HN

Greetings to all,

I am currently clearing any issues with my account since my friends accounts got affected with my account suspension since my IP address got linked to their accounts.

I have completed Amazon's virtual interview and received a message that I am allowed to continue selling. I attached Amazon's message below:

____________________________________________

Please do not reply to this email as we do not review e mails sent to this email account.

Hello,

Thank you for completing your video appointment. We have completed our review and no further action is required on your part.You are now eligible to sell on Amazon.com.

Thanks!

Sincerely,

Seller Performance Team

Amazon.com

____________________________________________

As of now, the banner for Account Suspension is still not remove and I am not able to proceed in closing this account.

I no longer plan to continue selling and wanted to close this account to prevent any issues with my friend's account.

Please help!!!

I submitted an appeal twice but it got close after a few minutes and I am not receiving any information from Amazon.

0 votes
0 votes
1 view
1 reply
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Listings automatically changed
by Seller_5RMwtLYcf9rCS

Is it just me or does amazon change your listings? I find frequently my main images changing, categories, listing data points, and even breaking up of parent family relationships. It's getting old. I feel like i have little control over my own listings. I have reviewed their listing requirements and you would think offering listings with color variations and sizes are safe, but no. This wrecks our sales. Adds unnecessary listing management to the point of a part-time job just managing listings. When reaching out to support they only point to their policies, but again, we offer color and size variations, how is this a breach of that policy. Litterally it's the same product in a different size and color...

Also why are my default images being changed to images from a year or more ago that were removed??? We don't have control of our own listings.

0 votes
0 votes
2 views
0 replies
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How do we acknowledge this when the email is coming from no-reply email address?

Mods please help

0 votes
0 votes
5 views
1 reply
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When I try to download the bulk file upload template, my only choice is Spanish (amazon.com.mx). My Seller account is in the US. I do not sell in Canada or Mexico. Please help.

0 votes
0 votes
2 views
2 replies
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Has anyone else seen this or received it
by Seller_ZNgOp8OKB4UdP

this was in my account health, has anyone else been through this

4 votes
0 votes
1.3K views
8 replies
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