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This is crazy... we have had a WHOLE BUNCH of orders, which hurt our VTR, shipped via FEDEX, showing delivered on 7/03/2025... HOW IS THAT POSSIBLE AS IT IS MARCH!!!!! THIS IS ABSURD @Seller_RSwABJNHpHnEZ

Fedex: 286114107637 - Says delivered 07/03

Fedex: 286186634563 - Says delivered 10/03 - HUH?????

Fedex: 286117043116 - Says delivered 07/03

Fedex: 286117056664 - Says delivered 07/03

We have about 20 more of these... i could scream. wasted 5 hours today trying to sort out WHAT IS GOING ON.. everything went haywire on amazon end of February and has not recovered and we are paying the PRICE>

WHAT IS GOING ON.. I AM SO TIRED OF COMPLAING ABOUT THE SAME ISSUES. NOW WE HAVE TOTALLY INCORRECT INFO being passed from Fedex to Amazon.. or vice versa... Wrong weight / dimensions..

OUR BUSINESS HERE IS IN JEAPORDY DUE TO INEPTITUDE OF AMAZON. WE SHIP ON TIME, WE DO OUR PART..AND AMAZON FEDEX USPS DROP THE BALL AND WE GET OUR METRICS hit hard...

SOMEONE SPEAK UP

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HELP! - I CANNOT CREATE REMOVAL ORDERS
by Seller_6qmYRgl6UNxSd

Hi Amazon Seller Support,

My account was deactivated on August 29, 2024. I went through the process of getting it reactivated and still remains deactivated to this day.

The problem is I went through interview inventory authenticity verification with a 3rd party company. There were no problems, and they were suppose to return my inventory back to me. That was 3 months ago. I saw that my inventory that was scheduled to return back to me was all cancelled. I tried creating a removal order myself but it leads me to an error page.

Can someone look into this for me, as I do not have access to contact Amazon seller support directly or Amazon Account Health because of the status of my account.

@Atlas_Amazon

@Jurgen_Amazon

@Ricardo_Amazon

@Sunnie_Amazon

@Joey_Amazon

@KJ_Amazon

@Dominic_Amazon

@Emet_Amazon

@TaylorR_Amazon

@CR_Amazon

@LeviDylan_Amazon

@Nikki_Amazon

@Connor_Amazon

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Feedback stated they never received the item, while we have tracking showing it does. Auto feedback of course denied me, so would appreciate a MOD looking at this. Case #:

17279381341

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Hello everyone, my sales are down drastically, anyone else like this?

1 month ago it was selling 7 units on average per day and now 2 units, that is a drop of 60%.

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Hi there forum and hopefully Amazon Help,

Case ID: 17411931171

We are in a vicious loop trying to register our brand on Brand Registry and keep getting a generic response that simply says:

Your appeal for Brand Registry enrollment application "Posterprintshop" has been rejected.Why did this happen? This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

However, everything MATCHES PERFECTLY. We have uploaded to the appeal both times the;

- actual SS-4 form from IRS showing the EIN # provided, which perfectly matches the company name and address given

- the Articles of Incorporation with our state, showing the LLC registered name and address, which matches the above.

- the USPTO receipt, showing the exact same LLC name and address on above two documents, and doing online search on USPTO TARS, the application is live and shows same name and business name as well.

EVERYTHING 100% MATCHES and we're uploading docs that show this. Spelling, address, name, and EIN #'s - nothing is off.

Who can help us get a real answer as to what it is they can't verify? We can't fix something if we don't know what they don't like, and continually responding with "we can't verify" but everything is public, uploaded, documented and matching is driving us insane.

The only far fetched thing I can think of is that the business is a single member LLC and I've heard issues with Amazon's 'automated' systems having difficulty verifying single member LLC EIN's properly, but how do we overcome this when everything matches?

Sincerely appreciate any guidance here as we've spent a lot of time and money to set up the LLC and register the trademark and don't want to throw more $ down the drain changing things if we don't know what Amazon isn't liking about the current setup. This response is so vague.

The case ID is17411931171

Thank you!

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For at least the past six months I've been replenishing my product once it gets below the 45 day inventory level mark, sending in about one month of additional supply of inventory for the items close to that 45 day mark. Despite my extremely proactive effort in keeping inventory levels high in Amazon's warehouses, I continue to get charged the low inventory level fee. Why? I do not know. What I do know is that Amazon is taking longer than ever to process inbound shipments and they are charging me low inventory fees for inventory that is simply sitting in truck yards, on docks, and who knows where else throughout the AMZ-verse. Not only that but they make it nearly impossible to pinpoint the exact moments they are charging the fees. They have reports that give you the summarized totals of what they are charging you for a particular sku for the period you select. But there are no reports that I've been able to find that show you each moment they charge you the fee. Instead it appears to be surreptitiously getting buried in the fulfillment fee. In other words they are charging slightly more for the fulfillment fee and not being transparent about the fact that they are charging you more. This nickel and diming added up to about $6,000 for me in 2024. What I'm asking for is both transparency on the part of Amazon in their reporting as well as a return of seller funds for fees that are being charged for inventory that they are not processing through their system in a timely manner. Is anyone else out there having this problem as well?

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Hello everyone,

I recently created a new seller account on Amazon. My account had no listings, no orders, and no reviews—it was completely new. However, my account was deactivated, and the reason given was:

“After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated."

The deactivation was due to virtual verification. Unfortunately, I was not prepared for the video call and got confused during the process. Since then, I have submitted multiple appeals requesting another chance for virtual verification to prove my identity, as I am a verified and legitimate seller.

I need guidance on how to reactivate my account. Has anyone faced a similar issue? What steps should I take to convince Amazon to give me another chance for virtual verification?

Any help would be greatly appreciated.

Thank you!

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Deals and coupons give you access to additional merchandising benefits that make your products more discoverable, drive customer reach, and may generate additional sales. We’re making several changes that are designed to make it easier to test deal and coupons strategies by giving you more control on deal duration, lowering up-front deal costs, and making deals and coupons fees performance-based so they are better aligned with your business.

Deal durations are becoming more flexible: Starting June 2, 2025, you will be able to run Best Deals on any day of the week, for a duration of your choosing, ranging from 1 to 14 days. This will allow you to align your deal dates and duration with consumer trends and your objectives. However, deal dates and duration will continue to be fixed for Peak Events (Prime Day, Prime Big Deal Days, Black Friday/Cyber Monday). For details, go to Create a Deal.

Promotions and deals fees are becoming performance-based: We’re making it easier for you to reach more customers through promotions and deals, by linking fees to performance. We’re lowering up-front deal fees and using variable fees that are based on sales to make it easier for you to try out various promotion and deal strategies. The variable fees are capped for deals, to ensure you gain the upside when running offers that customers love. In addition, we’re aligning fees to reflect the level of merchandising visibility of each promotion and deal type. Less visible merchandising will have lower fees, while more prominent placements will have higher fees.

Updates to non-Peak day promotions and deals fees We intend to apply this approach across all of our promotion and deal capabilities and fees over time. Effective on June 2, 2025, deals and coupons fees in the Amazon US store will change as follows:

  • Best Deals and Lightning Deals receive high-visibility merchandising placements including on deal pages, search results and detail pages. Up-front fees for running these deals will be reduced from $300/$150 per deal respectively, to $70 each per day plus a variable fee of 1.0% of deal sales with a cap for the variable fee at $2,000 per deal. For more information and fee examples, go to Understand deal fees.
  • Coupon fees will change from $0.60 per unit sold to an up-front fee of $5 per coupon plus 2.5% of coupon sales. For most products sold in our store, this change will result in lower coupon fees per unit sold. For more information and fee examples, go to Coupon fees.

We’ll continue to maintain different deal capabilities and fees during Peak Events and non-Peak days. Peak Event fees will vary by event to reflect the unique scale and growth opportunity of each high engagement period.

Prime Day offers more days to shop: Prime Day 2025 will be an even longer and bigger event that we expect will attract more shoppers and purchasing than ever before. To support this growing event, we will have the following promotional fees for the Amazon US store for Prime Day 2025:

  • Prime Exclusive Discounts (PEDs) are a highly visible and popular promotion type during Prime Day. To reflect the larger scale of the event and impact of PED merchandising, fees will change from $50 to $100 per PED.
  • Best Deals and Lightning Deals will remain unchanged from 2024 at fixed fees of $1000 and $500 respectively.
  • Coupons will have the same fee ($5 per coupon plus 2.5% of coupon sales) as non-Peak days.

More exciting Prime Day details will be shared next week. As a reminder, all information about Prime Day 2025 is confidential until announced publicly in the press in late June.

We hope the above changes will enable you to experiment faster with deals and coupons, and use these capabilities to generate even more customers and sales for your products.

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We recently underwent the Section 3 audit and the video identity verification process, and we are pleased to share our positive experience. Throughout the entire process, Amazon provided clear instructions and timely updates, ensuring a smooth and efficient verification.

The Section 3 audit was conducted professionally, with Amazon’s team demonstrating a thorough approach to compliance and account security. Their detailed review helped reinforce confidence in the platform’s commitment to maintaining a secure and trustworthy marketplace.

The video identity verification process was equally seamless. The step-by-step guidance made it easy to complete, and the verification team was professional, efficient, and responsive. The process was well-structured, ensuring that identity verification was completed accurately and without unnecessary delays.

We appreciate Amazon’s dedication to maintaining high standards for seller authentication and compliance. The swift resolution of our account review, along with the reinstatement of FBA shipment creation and fund disbursement, showcases Amazon’s commitment to fair and transparent processes.

Thank you to the Amazon team for their diligence and support throughout this process. We look forward to continuing our business on the platform.

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Letter of Authorization
by Seller_zukQNO61PzGck

In this article, we will cover what a Letter of Authorization is and how it helps you sell with Amazon.

A Letter of Authorization (LOA) is a license agreement between an owner of a trademark/design patent/copyright and a third-party seller to authorize that the third party (licensee) can use the Intellectual Property (IP), in exchange for consideration. Such an agreement outlines the ways in which the licensee may use the property owned by the licensor.

Licensing is beneficial for IP owners, as it allows them to generate revenue out of their property by making it available to others. The benefit to the seller is that the license agreement allows you to list your products using the intellectual property rights of other entities with their permission, subject to the terms of the agreement.

Considerations for sellers who need to provide a Letter of Authorization in order to sell with Amazon:

1. The Letter of Authorization is usually only granted to businesses/sellers large enough to buy in bulk from the brand.

2. If you purchase directly from the brand, consider contacting them to find out what their minimum purchase order is to get registered as a distributor. Be sure to get a Letter of Authorization from the brand for use with Amazon at that point, and ensure the letter is up to date.

* The five key terms which must be present in every IP licensing agreement (LOA) submitted to Amazon are:

  • 'Licensor'–The company/brand providing the rights to intellectual property
  • 'Licensee'–The company/brand receiving the rights to use the intellectual property.
  • 'Grant’–The intellectual property being licensed and the scope of rights granted
  • 'Geographic Scope’–The specific territory or territories where use is authorized (may be worldwide)
  • 'Term’–The duration of the authorization (may be perpetual)

3. Nothing you buy from online or physical (brick-and-mortar) retailers can be resold. That would be considered a "counterfeit" product under the new rules and you may risk having your account permanently deactivated.

For more information, check out the Letter of Authorization page.

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