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Day 2 of Prime Day has begun!

How's it going for you so far? Share your experience in the replies of this thread!

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What's Engage with Amazon? I like to think of it as a section of the forums where we can connect and collaborate together as a community. Everyone is welcome to chime in on the discussion and share their unique perspectives. There's really no pressure here, just a fun way to engage with each other. Looking forward to connecting with you all!

4 votes
1 vote
232 views
13 replies
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Application for brand is currently under review
by Seller_EdPuMhGIHBt8Y

Hi, I have one application for Brand Registry that was rejected, probably Trademark information I provided was incorrect. I tried to close the application to start a fresh one but unable to do so. It errors out as "Application for brand is currently under review".

Current status of the rejected application is "Open Case : Action Needed By Amazon".

Could you please advise?

0 votes
0 votes
3 views
2 replies
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Drop shipping - a serious discussion
by Seller_rGcQW1yb6ZWbC
Amazon replied

I fully understand that it is now against policy for an Amazon 3rd party seller to use a drop shipper, including Amazon. What I don't understand is why this policy had such a drastic change over the years.

Back when this site was primarily for book sellers, it was common place to drop ship from Amazon, as long as a seller didn't use his/her Prime account. In fact, it was often suggested to drop ship from Amazon when a seller had a problem with inventory. If a seller was unable to locate a book in his or her inventory or if the copy they had was not in the condition as originally stated, experienced sellers would suggest drop shipping directly from Amazon. Back then we also had the option to go to the mall's local book store to buy it - unfortunately, we can't do that any more because most local bookstores are gone.

When a seller drop shipped from Amazon, the seller was able to complete the sale. They did not need to cancel the buyer's order. And the buyer most likely got a book in better condition than what was originally ordered. Drop shipping from Amazon was the best way for a seller to get out of a jam. .

I understand Amazon not wanting sellers to drop ship from other companies such as Walmart or Target.

I would really like to know why Amazon changed this policy. I would really appreciate a moderator's explanation.

5 votes
0 votes
666 views
18 replies
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Amazon Tax Interview issue
by Seller_UdlYOHo79STLE
Amazon replied

Hi,

I need help passing the tax interview. I know the records must match. I have a Multi Member LLC.

The EIN form has the name of the addressee as:

COMPANY_NAME LLC

MY_FIRSTNAME_LASTNAME MBR (MBR meaning Member, I suppose)

____ADDRESS LINE____

The tax interview form does not accept the name when I type COMPANY_NAME LLC in the name field, but it is accepted when I typed COMPANY_NAME LLC MY_FIRSTNAME_LASTNAME MBR; however, after a day, verification was unsuccessful.

For the second trial, I just typed COMPANY_NAME without the LLC part. It is accepted and now waiting for verification. I'm not so hopeful about the verification, though.

Am I missing something here? Should I include the "name control associated with this EIN" somewhere?

I had opened cases with the Seller support, but they do not help at all, only saying the records must match.

Any guidance will be invaluable for me!

Thank you!

2 votes
0 votes
479 views
13 replies
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Hello

I am seeking some assistance from moderators on a very high value shipment.

We made a packing error after shipping out an FBA Shipment and contacted Amazon to have the shipment returned to us for correction.

We received a response from Amazon instructing us to contact UPS in order to do this.

We filed a Return to Sender request to UPS for the associated tracking numbers.

The intercept, according to UPS was completed successfully, however, instead of the package coming back to our warehouse in New Jersey, it was redirected to an Amazon facility in Lexington, KY

The address : 172 Trade St, Lexington, KY, 40511

We need to understand how to get these shipments back to our warehouse.

The associated shipment ID's are:

FBA186FT53J4

FBA186FT53G6

This is extremely high value (over $30K)

0 votes
0 votes
4 views
1 reply
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Two theives stole 6 of my asin
by Seller_F1ue9kb4d4Qod
Amazon replied

Cohpoh and Nicbobo are thieves stealing 6 of my asins. And, Amazon is not doing ANYTHING!! Years back we didn't need a trademark, brand name. Most of us just chose any name. Now I am branded, and cannot get these asins back! I cannot ship the fba, since I need Approval? From my own item to sell???

3 votes
1 vote
449 views
19 replies
Latest activity 
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cant edit shipping settings
by Seller_EhtvSbL2CgyEp
Amazon replied

I have the individual selling plan and I am doing FBM. When I go to edit or add a shipping terms it says "You have an Individual selling plan. Features to customize your shipping settings and update your shipping rates are available in the Professional selling plan."

Do I have to pay the 40$ in order to fbm my items. The added default shipping fee isn't helping my win the buy box.

0 votes
0 votes
8 views
2 replies
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Shipping adjustment fees when using POD?
by Seller_mwIkbSDYkprdI
Amazon replied

I'm new to this and while my account is deactivated awaiting the ridiculous identity verification process I've been browsing the forums and I've seen a lot of people complain about insanely high adjustment fees charged that are supposedly for shipping fee adjustments. Is this only a problem when not dropshipping? I'm planning on selling POD products via Printful. Should I expect to get ridiculous adjustment fees as well, if I can ever get my account active?

0 votes
0 votes
7 views
1 reply
Latest activity 
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ISBN on Amazon is wrong
by Seller_t5XVIki1eYKj2

ISBN for the book in front of me is the same as the one ISBN and title on Amazon but for a different PUBLISHER and YEAR. How on earth do I fix this? In the past when I've tried to list my book as a new product due to a similar issue, my entry is rejected because of same ISBN. When I've tried to fix the data on Amazon's listed book (the other day, absolutely wrong info listed), the auto-reply tells me to make my newly (correct) listed info conform with their ISBN.

When Amazon's entered ISBN is wrong or data incorrect, I have not been able to correct anything or list an accurate data for my books, so I just give up and don't list at all. Any ideas?

Frustrated bookseller

0 votes
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10 views
3 replies
Latest activity 
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I want to create a second account to start selling products as a brand that we own. Example: Brand Acme seller account Acme. Currently as the brand owner, I sell this specific brand under my current Seller Account. How can I go about setting up the second account under the Brands name without affecting the original seller account that is in good standing.

0 votes
0 votes
6 views
3 replies
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fbm ship from address not working
by Seller_ArhelWBexgFWn
Amazon replied

amazon changed my default ship from fbm address to my warehouse in another state

and they deleted my own address! so I went in settings, deleted the warehouse address. now only my address shows on the default.

but in the 'ship from' drop down box, there's 2 addresses, both of which are my warehouse. I'm having to pirateship everything!!!!

I saw this was a problem months ago. any fix? thank you

0 votes
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4 views
1 reply
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