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i don't really understand all this stuff. I am classified as having learning disabilities so please forgive me. So I am no longer able to ship orders out early and what not? Some inventory is set to 2 days because it's in storage etc.

Most of my inventory is set to 0 days handling and I ship everything around 5pm and that's what my cutoff time is then it starts rolling to the next day. So if it's Monday, and something comes in at night for Tuesday shipping, I should no longer ship it Monday like I normally do?

The handling time is calculated from the order date to shipping the order, not the first carrier scan correct?

My gap is now 2.0 because I was busy for a few weeks so I added some extra handling days so I wouldn't have drop off every day and now that is coming back to bite me. I have to get it down slightly and hope I don't go over the delivery promise..

We began using AWD about three months ago to fulfill off-Amazon wholesale orders and FBA replenishment.

Most shipments fail completely and inexplicably. Others are only partially fulfilled. The ones that do get shipped, take about 3 weeks to reach their destination.

We are at risk of losing our largest customer as they keep asking when their orders from 2 months ago will arrive.

Seller Support has been a disaster. We were even told on one case that AWD does not support replenishment shipments to FBA. Crazy!

Not a single person has been able to help us and we have tried every avenue we are aware of.

Really hoping moderators on here can step in and actually help. Thank you!

my seller account being deactivated due to multiple seller accounts, and one of them (sub account) being deactivated, now the other account (main account) also being deactivated.

due to this situation, i have transferred all share of the sub account to the partner at no cost, and I only operating the main account. however, i'm trying to appeal by the share transfer document, and agreement. Amazon still reject my appeal. can help to let me know what should I do for next step?

AWD - Off Amazon

Looking for confirmation or clarification on the below. I am not able to get validation on this from the published information.

Received the below (and attached) notice saying that Off-Amazon movements will now support specific labels.

This is my scenario:

I have 4x cased in AWD and need to move them to an [Off-Amazon] channel.

1. In the "shipment label options" in my "Channels" I have set it to "Shipment labels that I will provide at the time of order creation"

3. I have 4x labels (1x label for each case)

3. 【IF】I upload these 4x labels during the move request, will Amazon affix these 4 labels (1x on each case) to my cases prior to shipping? Yes/No?

Notes:

• the 4x cases are:
• of the exact same SKU
• the exact same qty in each case
• in the same AWD location.
• going to the exact same Off-Amazon destination

Much appreciated.

Subject: Account Deactivation Without Clear Explanation - Need Assistance

Hello everyone,I'm reaching out to seek advice or help regarding a situation I’ve been dealing with for quite some time now. My Amazon seller account has been deactivated due to alleged violations of Amazon's Business Solutions Agreement. Despite my best efforts, I have not received a clear explanation or any specific reason for the deactivation.

Over the past few months, I’ve submitted all the required documents (including business licenses, utility bills, bank statements, etc.), and I’ve complied with every aspect of Amazon's policies. However, I keep receiving the same generic response from Amazon, telling me to provide proof that I didn’t violate any policies, but without specifying what exactly the violation was. I haven't even received a warning or any clear indication of what caused the suspension.

I believe the issue might be related to logging in from different IP addresses, as I travel and work from multiple locations, but this is just speculation as I haven't been given any definitive answers.

Has anyone here experienced a similar situation, or does anyone have advice on how to escalate this issue? I’m extremely frustrated as I’ve always operated with transparency and integrity. Any assistance or suggestions on how to move forward would be greatly appreciated.

Thank you for your help.

Hi guys,

On my ASIN https://www.amazon.com/dp/B0DG42R3LV, I have an option for Size. Customers shopping for and using the product refer to the size in fractional ounces and usually shop smallest to largest. However, the Size Selector puts the items in the dropdown in alphabetical order, so it doesn't look right. I would like this to show in order of: "1/8 oz", "3/16 oz", "1/4 oz", "3/8 oz", and "1/2 oz"

Is this something Seller Support can do, and if so, are there any hints for making this request to align it with their Standard Operating Procedures to improve the chances for success?

Further complicating things, the "1/2 oz" is the largest and most expensive item, so in search, this item appears to be more expensive than it is, so I'm sure I'm losing clicks. See screenshot below:

Thanks in advance for any advice!

Jeff

The original case has been "resolved" because I have not provided documentation showing ownership of inventory even though I have multiple times with email, shipping, and delivery confirmations, bank statements screenshots from the online retailer and keeps getting denied.

Original case number: 15954138051

Cases that I have opened but were merged: 16002688241, 16032638951, 16018835571, 16002688241, 16002536371, 15989372631

I am missing 36 units that are shoes that came in the original shoe box? Does amazon not scan these, did UPS just miss an entire box?

Shipment ID: FBA189B7HRLN

Our OTDR percentage is 92%. Stating total tracked units is 1635, and compliant shipped units is 1507. However, when we download the report, there are only 65 shipments listed. And of course all shipments were shipped on time but USPS is killing us.