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Dear Amazon Team

Greeting,

I have submitted on 8/28 about the button battery (GCC) compliance. From 8/28 to today, more than 15 bussiness days have passed, but still under review.

case ID:15920297961

I have seeked for help for several times, but the seller support always replied to wait. I have one product waited for more than 40 days to be approved. So I don't think that sellers should wait while seller support just do nothing.

The link was deleted on the day it was required to submit the compliance. And the audit team has not been with me even to give me audit progress information well. I am very frustrated. Can you please help me get this to related team and get the ASIN approved? I really need this fixed ASAP. Thank you!

Hello, I have been selling on amazon over two years. I am not residental US person, I live in outside of US. I own a company in my country and I own a LLC in US. I am operating my business from my country. Actually all my LLC business information was verified two times during the inform act. verification process before. A verification code was mailed to my LLC business address and my LLC business address was already verified last year.

In account info page, when I check all pages related to business information, I see all my information still looks verified with green thick.

Under business information menu, "business information and phone number" page shows my LLC address. As I told, it looks it is still verified successfully with a green thick.

In "Legal Entity" page "Business Information" and "Primary Contact Information" shows my country company information and also my residental address in my country since I live in outside of US. And Verification completed successfully message still appeared in this page too.

Official Registered Adress page shows my LLC information and address.

And finally "Tax Information Page" shows my LLC information and address. Because I tax return in US and also I am a taxpayer and I have ITIN too. Last year Amazon generated 1099K form and we use this form to tax return. And also, "my tax information was validated successfully" message still appearing in this page too.

I am not sure what document should I upload. I am not a new seller and all my information verified before at least two times. Should I upload business licence or utility bill for my LLC? Or should I upload a business licence for my country company? Or should i upload a utility bill for my name and residental address in my country?

Does anyone has same situation? Does anyone have an idea how I can reactivate my account?

Hello, the Product Compliance Team instructed us to submit the documents listed below: 1. Image of product label displaying model number matching the test reports and Amazon's detail page.

However, the product images I submitted contain it (model number: HYS-PUL0502500-BESL14), and the displayed model number actually matches the test reports and Amazon's detail page. Why does the Product Compliance Team keep asking me to submit it and not reply to me for a long time?

case ID: 15740130531

Delivery date for this order: August 12, 2024

Logistics Tracking Number: 92626903590992910057096019

Carrier: USPS

2024-08-12 12:12

PHOENIX, AZ 85044, Delivered, Parcel Locker

2024-9-6 8:48 AM The buyer told me that I did not receive the package, after checking I saw that the package was placed in a parcel storage locker so I told the buyer but the buyer did not go looking for it.

2024-9-6 9:35 AM I told the buyer I could resend a new package and asked the buyer if they would like to wait

2024-9-6 9:36 AM The buyer told me it could wait.

I sent the second package as soon as I got the buyer's response.

New package tracking number: 92144902358485110003993350

Carrier: USPS

But the buyer filed an A-to-Z claim and got a refund on September 12, 2024, while the replacement package was still on its way.

I hope Amazon can re-investigate this case, the first package was delivered and the buyer said they didn't receive it so I resent a replacement, but this package is still on its way when the buyer filed a claim and I'm very angry about that.

I hope Amazon can refund my money and remove the ODR, the buyer agreed to resend it but still filed a claim, this is a scammer buyer. He should have waited for the package to arrive as promised.

@Seller_RSwABJNHpHnEZ @Seller_s3amN64nZ4y9V @Seller_OOVUXZLmb2UEH @Seller_YeWcEeTwlVO93 @Seller_q5VULSdzfEHW0 @Seller_R6oYCnTB9O1Uy @Seller_OOVUXZLmb2UEH @Seller_ovM5p622oIbGp @Seller_nS0jcFQNDLG3e

I've noticed that the title of my listing has been hidden in the front-end search results. I received the following response from Amazon:

"I would like to inform you that we are currently experimenting a new feature where select brands name will get removed from the title on the Detail Page."

I would like to request to opt out of this experiment, as it has significantly impacted my sales performance.

Dear Amazon Team

Greeting,

CASE ID:16005635731,16012906251

I have contacted Amazon customer service many times, but they did not provide me with any evidence of damage. Not all products are damaged during transportation. Please provide relevant evidence or make compensation. Thank you.

Hello!

We added a product from our European to our USA account as it is the same product and size (both accounts are merged)

The only difference is in its style and size_name. In Europe we say 120 lt. and in the USA it is said 35 Gallon and the diameters are not in milimeter but in inches. But diameters are not a problem because I can adopt the bullet points in any way.

Since we have the size of the product in size_name and style so that the customer can differentiate better, we would like to have 35 Gallon (10pc) in the USA and keep 120l (10 pc) in Europe. But when uploading the system says that it has different size_names and style and we should adopt according to Amazon. The size (35 Gallon) would also be mentioned in the product title, but that should not be a problem. And the diameters we are able to change as well (in the bullet points).

I sent an email to support but you know the quality of answers...that's why I want to ask the community now if there is any chance on how to handle that.

Thank you for your help!

I have an Account Inactive error due to inactivity. It required me to update my credit card information (even though it was not an issue) I completed this. However, my account info page tells me to reactivate my account. When I click on that I cannot verify. All links in the email to reverify and account info page, lead to an account inactive error. I am stuck in a loop. There is no way to contact support as it leads me to the same 'inactive account error'.

We’ve received a violation report stating: “You created one or more ASIN variations that violate our ASIN Creation policies”. ASIN: B0DB8GKM8Z. We called support asking what exactly was wrong with the variation. The support team replied that they did not see any problems with the variation, and that most likely the system generated the violation automatically. When we asked how to fix it, they said to write an appeal. The question is how to write an appeal if even the support says that there is no problem with the variation, and therefore there is no problem that we can fix/name in root cause.