We have spent 6 weeks now trying to update a new deposit method without any resolution. Spoken to Seller support 5-6 times, several support tickets and no one seems to be know why. We were even told its because of an outstanding loan - which we don't have and have had confirmed we don't.
This was triggered by our bank details changing and so when we attempted to update the payment method triggered a bunch of KYC questions for the primary user, the company, tax etc.. we answered all and have been confirmed we're compliant but now the bank details not being verified means we're not INFORM consumer act compliant.
On top of this we are unable to pay out the funds from selling the current stock.
We are logged in with the primary account and yet received a "forbidden - unable to access this page" when attempting to add or modify deposit payment method.
Its crazy no one at seller central can provide an answer for why this is happening or a resolution!