Hello Sellers,
We've heard your questions about who we are and how we can help, so we wanted to take a moment to introduce ourselves and clarify our role in the Seller Forums.
👥Who We Are
We're a global team of Community Managers dedicated to supporting sellers like
you across all Amazon marketplaces. You'll see us responding to threads, sharing helpful resources, and working behind the scenes to make your selling experience better.
🔧 What We Do
Think of us as a bridge between you and Amazon's business teams. Here's how we support the community:
- Track and moderate discussions across the forums to keep conversations helpful and on-topic
- Respond to seller-created threads with guidance, resources, and clarification
- Observe trends in seller feedback and share insights with internal Amazon teams
- Escalate stuck issues when standard support channels haven't resolved your problem
Important to know: While we can help escalate issues, we don't always have direct access to unblock every problem. We work with the appropriate teams to get you the help you need.
🎯How to get Category Expert Help
You've probably noticed certain Community Managers showing up in specific categories—and you're right to notice! Our CMs have specialized expertise, which is why it's so important to post your question in the right category. You can hover over the categories to see examples of topics.

No need to tag or mention a Community Manager directly. Once you post in the correct category, the category expert will review your thread.
🤝 How You Can Help Us Help You
If you're posting about a specific account issue, please include your case ID in your thread. This allows us to investigate quickly and accurately, and connect with the right teams on your behalf.
💬 We'd Love to Hear From You
We're curious about your experience with our team:
- Have you noticed that some Community Managers specialize in certain categories? Which CMs have you seen more active in specific areas like FBA, Account Health, or Listings?
- Do you follow any of our Community Manager profiles? If so, have they helped you with a specific issue? What category did you post in?
We're here to support you and make the Seller Forums a valuable resource for your business. Thank you for being part o this community! 🙌