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Amazon has determined that Hurricanes Milton and Helene are major fulfillment network disruptions that affect the shipping regions listed below, and we have taken steps to reduce their impact on seller orders and your account health metrics.

For seller-fulfilled orders that are shipped to or from these regions, Amazon is adding promise extensions to the delivery dates customers see to ensure delivery expectations reflect possible delays. Additionally, we will protect your impacted orders from being considered as defects to your On-time Delivery Rate (OTDR), Late Shipment Rate (LSR), and Cancellation Rate (CR).

If any of your orders to or from these shipping regions are shipped late, delivered late or cancelled, these will not be calculated as a defect on your Account Health Dashboard and will not count against you for purposes of determining whether you have met the requirements of our Order Performance program policy.

The zip codes we add promise extensions to are dynamically updated as we get updates from carriers and observe transit lanes impact.

For Hurricane Milton, these exceptions and protections are already in effect as of October 8 and will continue until at least October 25. As of the moment we published this post, the zip codes we are proactively providing account protection are any that start with the following 3 digits: 286, 287, 288, 303, 304, 305, 306, 315, 320, 321, 322, 326, 327, 328, 329, 330, 334, 335, 336, 337, 338, 339, 340, 341, 342, 344, 346, 347, 349.

For Hurricane Helene, these exceptions and protections are already in effect as of September 25 and will continue until at least October 18. As of the moment we published this post, the zip codes we are proactively providing account protection were any that start with the following 3 digits: 242, 243, 246, 266, 268, 270, 273, 275, 278, 279, 280, 281, 282, 283, 285, 286, 287, 288, 289, 290, 291, 293, 294, 295, 296, 297, 298, 299, 301, 304, 305, 306, 307, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 320, 323, 324, 325, 326, 329, 330, 338, 339, 342, 349, 359, 368, 376, 377, 378, 398

We may extend these dates and protected zones further based on continued impact to affected regions.

Additionally, we will remove any protected orders from your Account Health metrics reports. To view which of your orders were not protected and currently impact your account health metrics, go to your Account Health dashboard, click on the metric you are interested in viewing, and click ‘download report’. Please reach out to us via Seller support if there are orders which were affected by this event that were not considered for the above account health metric protection, and our investigations team will evaluate if the shipping to or shipping from zones of your orders should be considered under this protection.

Fulfilled by Merchant Team

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Your account does not qualify..
by Seller_7VIbueQbvVeWh

Dear sellers, have there been any changes in the accounts of sellers receiving errors over time?

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ACCOUNT DEACTIVATION DUE TO INVOICE DENIAL
by Seller_ZsMQzD9j4tGli
Amazon replied

@Seller_4GjtS9k0cnHHv@Seller_SBIjJooGeXSQ6

case ID:16072892731

Hello, my account has been deactivated due to product verification. I have provided the latest invoice from the company back in 2023. The invoice includes all of the items listed below. Please help me get my account back. My account health is in good standing with all categories meeting the necessary metrics as a seller.

supplier information (name, phone number, address, website)

Buyer information (name, phone number, address, website)

Item descriptions (for ease of our review, you may highlight or circle the ASINs under review)

Item quantities must reflect your sales volume for the ASIN in question over the last 365 days.

Invoice date (must be issued in the last 365 days)

Thank You

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A+ content error
by Seller_8OY7hfcA8Goxf

I am a seller who has completed the brand registry process and get an error every time I try to start the A+ Content process

Here is the error :

Invalid Access

You do not have permissions to view this page

RID: QYDJRCC7HE0JQYAZYV8E When: 2024-10-13T23:15:17.031Z

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i have 15 active hats that I am selling - NONE of them show when I search on Amazon with the most basic search term, my titles have these words, my generic keywords have these words.... WHY!?!

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Amazon me desactivo un listing por una palabra clave en un bullet point que dice que indica ser pesticida , me piden que elimine esta palabra clave para activar nuevamente este listing pero no se puede ingresar para eliminarla , alguien encontro la solucion? Cuando intento hacer clic en "Modificar listing" me dice que el listing esta inactivo y no me deja ingresar para modificar, como tengo que hacer para poder editarlo y eliminar esa palabra?

ASIN: B0D36G1F47

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How can I close an inactive/blocked product?
by Seller_k85Kuwk3w6iDu

I have several ASINs that have been blocked because we did not submit required compliance documentation (the ridiculous battery testing requirement fiasco created by Amazon back in April 2024).

We do not plan to submit documentation for these products since they are no longer sold i.e. it would not be worth our wasting US$1000 to get the testing documentation for a product that we are no longer selling.

OK, so now I want to close these product listings. For some reason, it looks like I can do it, but it never actually gets closed by the system. This creates other cascading problems such as the system demanding we provide country of origin info for these products, which we input, but the system seems to ignore this input since the ASINs are inactive/blocked.

For example, B07FC5FMHW.

Any suggestions?

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BFL2 Shipment not checked in for two weeks!!
by Seller_YcQyrWkoJe6NU

I have a shipment that contained ten of my out of stock best sellers. It was delivered on Sept 26th. Still not checked in. I have another shipment delivered to BFL2 yesterday.

I am terrified to see threads from other sellers saying their shipment was not checked in for over a month.

My two shipments are:

FBA18FYM1MHV -- delivered Sept 26th

FBA18GVFGPNS -- delivered Oct 7th

Can someone help? Is this a new warehouse?

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partner network account is not compliant, but it is
by Seller_3sjrablek6Z31

There is something called the Partner Network which I have been accepted into as I am an FBA seller that also uses many amazon API application programming interfaces. I need help from some one the account audit team regarding a 15 day notice to deactivate my Partner Account. I created case ID 16440138051 that details the three reason I can prove that I am compliant.

Before I email the various final super escalation emails regarding jeff, seller-performance, and notice-dispute please can a moderator/support person reply to this post as to proper next steps after you read the case.

SINCE THIS IS A FORUM: The issue in a nutshell is that the account requires me to list a public list of services, a public physical address, and a public list of contacts. In our special case, all our work is for our internal FBA seller account and we have NO CLIENTS, therefore we offer NO SERVICES. Our domain (in the case id) simply prints our company name

ACTION WE NEED YOU TO TAKE: Have Partner Network Audit complete the review as is or tell us exactly what is needed.

Cheers! Full details in case ID 16440138051

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Phantom "Please review your listings" emails
by Seller_R8FId61ok7iK5

We are a long time seller here on Amazon and in the last month or so have been receiving "Please review your listings" emails concerning 1 of our ASINs. Sometimes we get these 2-3 times a day for the same ASIN with the following verbiage :

---------------------------------

You are receiving this notification because we have observed customer complaints that a product they received did not meet their expectations or accurately match the description in your listing. Specifically, customers mentioned that the Product Detail Page was misleading or contained conflicting information. The items we received complaints about are listed at the end of this email.

Your listings remain active, but we encourage you to review the Product Detail Page and make any necessary updates to help Customers shop your products with confidence.

.....continues to list the ASIN in question

----------------------------------

Strangely enough, the notification is not on our health dashboard, so we cannot take any action on it. It do see it under our performance notifications. The item is a 4.5+ star product, with mostly positive feedback and no real problems. We've been selling it for over 5 years.

Anyone ever face a similar issue?

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ungating brand problem
by Seller_DcOVAhBfs5JmI

Hello everyone,

I am writing here because I am having trouble getting ungated for the brand Skin 1004 on Amazon, specifically with the ASIN B07T5BN3P2. The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor.

To ensure the information is correct, I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor. However, every time I submit the distributor's invoice with my product purchase, Amazon responds by saying that they cannot confirm the distributor's information.

I kindly request that someone manually reviews my invoice because I believe I am receiving automated responses and that my case is not being properly evaluated.

Thank you very much for your help and guidance in resolving this issue.

@Seller_RsATYbG9XP0HP

@Seller_F4AbbFj6ovBk3

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