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Seller_rl7kltrMnkHFJ∙
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Avoid Common Mistakes: Learn with Amazon's Seller University
by Seller_rl7kltrMnkHFJ

Hello Forums!

How many of you have taken advantage of SELLER UNIVERSITY?

Amazon provides SELLER UNIVERSITY, at no extra charge, to all Sellers. This tool is always up to date, so it benefits not only the newer Sellers but also those who have been selling for a while.

You are able to: Browse All Topics - Customize your interests – Look into the Popular subjects – view what is Recently Updated

If Sellers take advantage of this tool prior to listing their very first ASIN, it is possible violations can be prevented, with just a little education and understanding. Some Account deactivations may have been avoided by Understanding Amazons Selling Policies Before Starting the Business.

To begin using this tool: From your menu – top left corner – drag down to Learn and slide over to SELLER UNIVERSITY. The same area you access Seller Forums.

You will learn how to navigate Seller Central, Account Settings, the Account Health Page, Performance Notifications and so very much more.

You will have access to videos, written Policies and Procedures and learning guides to answer questions you may have. This does take a bit of time and effort, but as you are opening your NEW Store and starting your NEW Business, isn’t it worth the time and effort?

I believe it is better to research Amazon Policies for Sellers directly from your own Seller Central. This way, you can be sure the information is current and correct.

Please research your Suppliers. Take time and Vet all the Suppliers you work with. Please make sure you are dealing with a Supplier that provides invoices that meet Amazon invoice requirements. Is your Supplier an Authorized Distributor for the Brand you wish to sell? Will your supplier provide you a Letter of Authorization for the products you are selling? Did you know: Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer.

Keep your documentation. You need to have access to your invoices, receipts, purchase orders, credit card statements as it relates to the purchase of your inventory. Tracking information from Suppliers, bills of lading, etc.

Check this out as a refresher: 11 tips to sell online successfully in 2025 – You may remember this information when setting up your store.

Do you remember the NEW SELLER GUIDE?

I would be interested in your feedback:

Did Seller University provide content relevant to what you needed?

How often do you use Seller University?

Do you have any suggestions for content additions?

Thank you for being a part of our seller community. We look forward to your continued success.

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Seller_HP0CuTSNvJvu9∙
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When I view older discussions, Amazon Forums crash
by Seller_HP0CuTSNvJvu9
Amazon replied

Hello,

I have a stuck notification, and when I scroll too far down my notifications to find it, the notification page shows an error and tells me to reload. If I go through my activity to try to find the broken topic I see tons of replies that are errors and won't load. Then the forums crash and I get a OPF-503 Service Unavailable error.

Any ideas? Is this a known issue?

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Seller_CbPrlI9d1LiPz∙
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Section 3- Account Deactivated - ABW
by Seller_CbPrlI9d1LiPz

HI Seller Community And Amazon team.

We have been working with the Amazon team from the past 90 days to get our seller account back from Deactivation. We have a Distributor ABW who we bought 4-5 items from. Now Amazon blocked our accounts for Section 3 because of Authenticity claims. Distributor is not issuing us LOA and Brand is non-responsive for the LOA discussions. Our inventory which is worth Thousands of dollars is at stake as Amazon is saying they will destroy it if we don't give them Supply chain documents and by supply chain documents i mean LOA as we have provided everything that we have to Amazon in the past 6 submissions. I think our account will not be Activated again even if we admit our mistake (which was a genuine mistake due to lack of knowledge) but is there a way for us to redeem our inventory?

Please help Amazon team and Fellow Sellers.

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Seller_XbpZ9KI6Xc8yr∙
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At Risk Warning Due to Late Shipments
by Seller_XbpZ9KI6Xc8yr

Hi there, I received an email stating my account is at risk because of 4 late delivery's. I have checked all 4 late deliveries and none of them were my fault. All items were sent the day the item was purchased. One order was placed Christmas Eve, during a time where there are major delays. One order was an overnight label that UPS delivered late. The USPS and UPS had lot of holiday delays. How do I get this warning removed from my account?

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Seller_N4aQ7IYs2P8we∙
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The falsely-flagged Rug Sanctions are happening again. How did those affected get out of this back in August when they first hit?
by Seller_N4aQ7IYs2P8we

Getting hit with repeated Restricted Product - High - Repeat Violations in the Restricted Products category. Can only take one more before my account with a 12 year history of selling is gone over the bots thinking a rug made in turkey is actually made in Iran. This happened back in August and am wondering how everyone survived that first wave that was involved in it? @Seller_A06jXTh4hdKib@Seller_5HWPhkqmyqcqt@Seller_N13de28aTxyiK

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Seller_5fI7NG1MdDTkW∙
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Verifying Identity
by Seller_5fI7NG1MdDTkW

I’ve been selling on Amazon but haven’t been as active the past few months for family reasons. Received this email message:

Hello,We have temporarily placed your selling account in an inactive status. While inactive, your listings will remain active and your disbursements will continue as scheduled. However, you are temporarily unable to make updates to your listings or account settings. This action does not impact your Account Health.Why did this happen?We have taken this action due to an extended period of inactivity on your account. To protect your business, we have restricted changes to your account until we can verify your identity.How do I verify my identity and reactivate my account?To verify your identity and reactivate your selling account, please log in to Seller Central.

Now the issue is that I’ve logged in and changed my payment information like it asked and when getting to the next page where it goes over the documents needed to verify it doesn’t give me an option to upload when clicking reactivate. Instead I’m sent in a circle to go change payment information again. So is there some other way to get support to verify since it won’t let me access seller support chat because the account is inactive?

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Seller_WE8A1aZrfL6X2∙
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Account Inactive and cannot reactivate
by Seller_WE8A1aZrfL6X2

I got an email saying my seller account was inactive. I logged in and went through the verify method, entered a new credit card, although my current credit card was fine. It doesnt activate my account. When I try to get help, account inactive... Anything I try, account inactive. I havent changed anything, just trying to get listings up to start selling. Can anyone help? I am asking here because I am not even allowed to open a support/help request.

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Seller_90BZBIybpQ8us∙
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Amazon detects that my product does not match the description - the situation is different and it's making me rack my brain
by Seller_90BZBIybpQ8us

On January 16th, I received a performance notification stating that the product violated Amazon's guidelines. This made me very distressed because the product had not been updated, and the product information and title description in the link had not changed. I could not find the reason for stopping sales. I actively cooperated with Amazon's investigation and research. After customer service reviewed my link, they replied that there was no problem. I submitted a consistency check and photo of the product and corresponding link to the FBA warehouse, The FBA warehouse replied to me with a description of the corresponding product details page, but did not find any defects reported by the buyer. I requested a product purchase invoice from my supplier, and I prepared all relevant information to submit to the account status review team for them to re-examine my issue. The response I received was vague, and there has been no targeted problem so far. If you can give me a reason to stop selling my product, I think I can solve it perfectly because my product is absolutely problem free. I can guarantee that it has made my life and work very difficult for me. I hope you can provide me with some help, and I will be very grateful @Seller_RSwABJNHpHnEZ @Seller_PIHyltK09pbl3@Seller_l7Jtck9jxnEA0

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Seller_HwDxx56BkGZlW∙
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ASIN stranded
by Seller_HwDxx56BkGZlW
Amazon replied

Amazon just stranded my ASIN for NO REASON. What can explain why my product is stranded while the same product provided by other sellers is available to sell? My competitor's product is not stranded; why does my product strand? I've already submitted all documents to compliance. If Amazon needs other documents, please let me know. But do not strand my product and let competitors sell freely. It is not fair.

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insurance policy not reviewed for four months
by Seller_kMHhbYaCdlu2b
Amazon replied

Again and again, Amazon does not take sellers seriously. There is no guarantee for any processing, only endless waiting, waiting without end. Four months ago, I uploaded the insurance policy, but it has not been reviewed yet. Why does a simple insurance review take so long? Amazon never takes sellers seriously.

I have opened two cases and contact Amazon multiple times, they just tell me to wait. case id: 16699224241, 16025116851, 16651933511. This is funny and ridiculous.

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Seller_YICCARZsaPNtg∙
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Re-authenticate your UPS-linked account
by Seller_YICCARZsaPNtg
Amazon replied

got an email stating I need to Re-authenticate, to my understanding we have never had this linked, we do not use Amazon Buy shipping we use Shipping easy for our shipments. Can anybody tell me if I actually need to "Re-authenticate" as it seems we never have in the first place. Although the email states its some new UPS regulation, if anybody has insight or a similar experience any feedback would be appreciated. Thank you.

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