We have sold used books on Amazon for many years. We have an excellent record of customer satisfaction and compliance to policies. --Over the years we have posted nearly 14000 books.

July 4th our account was deactivated based on a false accusation regarding the "authenticity: of a listing. The buyer did not return the book. The book was, in fact, the exact edition that was ordered, and same edition in Amazon's featured product.

-Later we were told that the "real problem" was branding violations for 3 books each of which was published more than 50 years ago

Since the deactivation we have been taken on a NIGHTMARISH AI loop during which we have been treated with total disrespect and disdain.

- Our carefully written appeals have been ignored. We have been told they are inadequate, In each case we are told to provide a year of "supplier invoices" Such a demand makes NO sense in the used book business. where i9nventory was purchased years ago at estate sales

-We pleaded for our issues to be reviewed by a human with expertise in used book sales. We were promised that would happen but it never did

- We opened email cases, told the issues would be escalated to humans with the authority to look at each of the supposedly problem listing and tell us what was wrong. Never happened.

_In each response we were asked to PROVE that an absurd accusation is NOT TRUE providing evidence that couldn't possibly exist

-Despite our long affiliation with Amazon web were told we were NOT AUTHORIZED to speak on the phone to anyone. to resolve the issues.

-I'm 81years old. I've been involved in various businesses for over 50 years. In all those years I've never been treated with such blatant disrespect. In place of Seller Support, Amazon has created an AI nightmare for anyone in used book sales..

-In the course of this Kafkaesque nightmare, our business is now close to collapse. .

I opened my Amazon seller account on 01/07/2014. I've been selling here for over 12 years.

The reality is I could have sold 10 times the volume I have over those years if I had wanted to aggressively scale. Instead, I've always tried to keep things manageable, take care of customers, and maintain a clean account.

I'm a very small-volume seller, so one defect can have a massive impact on my business. Yesterday I shipped an order on time, but I forgot to enter the tracking number. The package is already on its way to the customer and will be delivered without issue, but because I missed that one step, I now have a defect and have effectively lost the Buy Box again for 30 days.

What makes this so discouraging is that it feels like none of my history matters. I've spent 12 years building my account, maintaining good metrics, and trying to do things the right way. One simple oversight seems to outweigh more than a decade of good performance.

I'm not trying to avoid responsibility. I made the mistake and I own it. I just wish there was some consideration for seller history and overall performance. Most ecommerce platforms I've sold on seem to look at the bigger picture. Amazon often feels completely unforgiving, especially for low volume sellers.

My question is whether Seller Support ever takes a seller's long-term history into account when reviewing situations like this. Has anyone had success getting a defect removed when the item was shipped on time and the only issue was forgetting to upload tracking?

Maybe I'm just venting, but after 12 years of selling, it's hard not to feel defeated when one small oversight seems to outweigh years of doing the right thing.