Hello Sellers,

We've noticed on the forums that many sellers are submitting documents during the identity verification process that do not meet our requirements, leading to delays, rejections, and frustration. To help you get verified smoothly and avoid unnecessary back-and-forth, here's a clear breakdown of what we accept, what we don't, and the most common mistakes to avoid.

What Bank/Financial Statements Do We Accept?

We only accept statements from the following sources:

- Bank account statement (from a regulated, official bank)

- Statement from a US credit union

- Bank letter or confirmation letter for a Payoneer account

- Account statement from an approved Payment Service Provider (PSP): **Payoneer/Hyperwallet**

**Statements from providers NOT on this list will be rejected.** This includes statements from unapproved third-party financial apps, digital wallets, or services not listed here. If your provider is not on the list, please obtain a statement from your actual bank or one of the approved PSPs instead.**

What Must Your Document Contain?

Every bank or PSP statement you submit **must** include ALL of the following:

- **Name** of the bank account holder (must match your Seller Central registration)

- **Address** of the account holder

- **Bank name**, logo, stamp, or signature (as applicable)

- **Complete bank account number**

- **Date of issue**, must be within the last **180 days** (or a due date within the last 180 days)

**Documents missing any of the above required information-name, address, or issue date, will NOT be accepted.**

What Are the Most Common Reasons for Rejection?

If you receive a rejection, it's likely due to one of these issues:

- Statement is from a provider **not on the accepted list** above

- Document is **missing the account holder's full name**

- Document is **missing the account holder's address**

- Document is **missing the date of issue** (or the date shown is outside the 180-day window)

- Document is **expired/out of date** (issued more than 180 days ago)

- Document is a screenshot, self-made spreadsheet, or chat record- these are NOT accepted

- Document is blurry, cropped, covered, or incomplete

How Can You Ensure Your Document Is Accepted?

1. Use a statement from your bank or one of the approved PSPs (Payoneer/Hyperwallet,).

2. Make sure your **full name and address** are clearly visible on the document.

3. Confirm the **issue date** is within the last 180 days before you upload.

4. Submit a complete, clear, readable copy- no cropping, no covering, no blurry images.

5. Ensure the name on the statement matches exactly what you entered in Seller Central during registration.

Helpful Resources

- Global Seller Identity, Address, and Business Verification -Full details on document requirements

- Payment Service Provider Program -List of approved PSPs

Share Your Experience

- Did you receive a rejection and weren't sure why? What did you do to resolve it?

- Were you using a statement from a provider that wasn't accepted? How did you find an alternative?

- What tips would you share with other sellers going through the verification process?

Your insight could help other sellers in the community.

If you have specific questions regarding your account, please create a thread in the Account Health category including the details of your situation. Please include associated case IDs if applicable.

Wishing you all the best,

LeviDylan