Hello Amazon Seller Community and Amazon Support,

We are the owners of Creative Picture Frames, and we are currently the target of an organized and repeated return scam that is hurting our business and damaging our brand across multiple platforms.

🔍 Here's what's happening:

A bad actor is stealing our Amazon listings — product titles, images, and descriptions — and reposting them on Walmart, Kmart, UBuy, and other marketplaces, marking them up significantly.

They then place a one-time order on Amazon as a buyer, using a new account each time.

After the product is delivered, they claim it’s “inaccurate,” initiate a return, and send back a small notepad (we've received multiple — same type, different colors).

Amazon processes a full refund, and the scammer pockets the price difference they charged on the other sites — while we lose both product and money.

📦 We have photo evidence of:

Multiple fake returns involving the exact same style of notepad.

A clear pattern of abuse tied to fraudulent listings and unauthorized resellers misrepresenting our brand.

📢 What we’re doing:

We are now issuing Cease and Desist letters to all sellers misusing our brand Creative Picture Frames across Walmart and other marketplaces.

We're filing SAFE-T claims and have contacted support multiple times — but the abuse continues.

❗ AMAZON, we urgently need:

An investigation into the buyer accounts involved in these returns.

Support identifying and blocking coordinated return abusers.

Stronger protections for brands facing listing theft and fake returns.

And most importantly: MORE CONTROL over return approvals and inspections before refunds are processed.

This is not an isolated issue.

This is a scam model targeting legitimate Amazon sellers and making a profit by exploiting your return system and your sellers’ hard work.

We are asking for real action — not copy-paste responses. If this can happen to us, it can happen to any small business selling here.

Please help us stop this.

I have been selling on Amazon since 2015 and today Amazon deactivated my account! All because one customer left a bad review and our response to them was “ we wish you reached out to us before leaving remarks”

now we have over. 40 k in inventory at fba we have active pallets on the way there and we have pallets being built right now. They are going to tie up all of our money and make this a big long process. This is not how we deserve to be treated over a simple mistake. We did not realize how strict the rules were for talking about reviews. We never even mentioned or asked for a review change but this is considered coercing a customer review? This is absolutely insane treatment to us as a seller and we have appealed it with perfect explanation and understanding of what we did wrong. We even made it known this will never happen again. How can Amazon do this to us? We rely on Amazon for over 650k a yr in sales for us. And we are about to have a baby any day now. This could not have come at a worse time. This is devastating…. Can anyone help us ?

I have a Product Authenticity Complaint for an item that was last restocked FBA over 1 year ago. The problem I have is that Amazon won't accept my invoice for the inventory because it's over 1 year old. How can they expect me to provide an invoice for an item that was sent in them over 1 year ago? Any ideas on how to handle this?

Hello,

ASIN B07KDTJZ5K

CASE 17681458891:

"It is unclear whether you are retracting your report against specific sellers, or against the product page. To allow the seller to sell on the ASIN once more, please resubmit your retraction".

ASIN B07KDTJZ5K is inactive in the US marketplace due to a trademark infringement. This may be the result of an accidental self-reported trademark complaint for my brand. I am the rights owner of the product.

There has never been any notification in the Account Health regarding that ASIN so I am unaware of any complaint ID that could be retracted.

I would be happy if you helped me reinstate the listing.

Hello Amazon Team and fellow sellers,

I am writing here out of desperation and confusion. Recently, my seller account was suspended because one of my products — a simple glass drinking straw — was flagged by Amazon as a smoking accessory. This classification is completely inaccurate.

📌 My product is just a regular glass straw designed for use with beverages. It is clear, cylindrical, and sold as part of a drinkware accessory set.

📎 I am attaching the product images and the suspension email I received for reference.

This decision has caused my entire account to be suspended, despite the product not violating any policies. I rely on this business as my sole source of income, and now I’m unable to support myself. I have submitted appeals and supporting documentation, but so far, nothing has been resolved.

🆘 I respectfully ask the Amazon team to review this misclassification, and I’m also reaching out to the community:

Has anyone else experienced similar false categorization issues?

How were you able to resolve them?

Please help me get my account back. This situation is devastating.

Thank you.