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Seller_nt9X7GoCkqXGB∙
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Seller_Doqu2niMA218D∙
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Seller_sly6Ikckjm2fm∙
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Seller_ZNgOp8OKB4UdP∙
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Seller_mUauUADgjVT14∙
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Seller_wuog1uJJTSI57∙
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Seller_4PRk1JcXtTVAt∙
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Seller_nt9X7GoCkqXGB∙
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How to best utilize your vacation settings...
by Seller_nt9X7GoCkqXGB

Greetings Sellers!

We are reaching out with a reminder on how you can best use vacation settings to help prevent account impacts or disruptions.

As many of you are aware of the recent severe weather events impacting much of the East Coast and Florida, it’s recommended that you place your account on vacation if you are or will be impacted by these events. This is a preventative measure to eliminate any new orders from being received while you are unable to fulfill them. If there is a lesser impact than expected and you are back up and running sooner, this setting can be changed at any time.

As a reminder, when utilizing this setting, only the merchant fulfilled listings will be set to inactive. We will continue to manage your fulfilled by Amazon orders.

This feature can also be beneficial in times of your absence due to illness, vacations, holidays, emergencies, or spending time with loved ones. To initiate vacation mode on your account please visit the following help page for step-by-step instructions and additional details...

--Listing status for vacations, holidays, and other absences

Please note: If your performance metrics have been affected due to any weather emergencies, please submit an appeal that explains how this has impacted your business and which type of disruptions occurred so this can be addressed properly.

I hope this is helpful and if you have any questions please reach out.

Wishing you all the very best,

LeviDylan

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Seller_Doqu2niMA218D∙
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Account health
by Seller_Doqu2niMA218D
Amazon replied

Hi Amazon seller team, i hope yall doing great can i have somebody help me with my account plz.

my seller-fulfiment desactived i try so many times to fix it i cant plz plz plz help me thanks

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Seller_sly6Ikckjm2fm∙
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Help regarding funds stuck in expense
by Seller_sly6Ikckjm2fm

Hello . My account has been successfully reinstated. But my funds are in expenses as show in the picture below.

The amount in expenses is $48,267.33 in the USA marketplace and MX$45,638.55 in Mexico market place . Please release my funds since my account has been reinstated. I’ll be looking forward for a positive reply from you.

Case ID 16382126421

Please help me get my funds back . Escalate my case. Nobody is answering and all case are being transferred without solution

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Seller_ZNgOp8OKB4UdP∙
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Has anyone else seen this or received it
by Seller_ZNgOp8OKB4UdP

this was in my account health, has anyone else been through this

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Seller_pFQKBVhBA0qrM∙
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Account deactivate because I have another account
by Seller_pFQKBVhBA0qrM

hello

my account deactivate because I have another account

but I don't have another account and my account is deactivated as I have submitted the details but I not activated

what documents should be submitted

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Seller_wKVHM8n1YQk8U∙
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Ensuring Fairness: Who Oversees Seller Support Decisions on Compliance and Product Approvals?
by Seller_wKVHM8n1YQk8U

Hello Amazon Seller Support Team and Fellow Sellers,

I am writing to see if other sellers have experienced issues with how individual decisions made by seller support representatives are reviewed, particularly in cases related to compliance and product approvals.

We have encountered ongoing inconsistencies in the handling of our ASINs. Despite providing identical, compliant documentation for multiple products, some ASINs have been approved while others continue to face rejection. This suggests that the outcomes may vary based on the individual representative assigned to the case, which raises concerns about fairness and consistency in the decision-making process.

  • Who oversees the decisions made by individual seller support representatives?
  • Is there a process in place to review these decisions and ensure they are unbiased and consistent across all cases?
  • How does Amazon ensures fairness in these decisions, especially for cases involving detailed compliance documentation that should be evaluated consistently.

Kind regards,

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Seller_mUauUADgjVT14∙
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ASINS ISSUE
by Seller_mUauUADgjVT14
Amazon replied

Hello,

This is what my amazon account says when i try to fix it. I am not sure where I put these invoices I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.

We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. You must address the following concerns:

-------------------------------------

ASIN: B0032D44VI

IRIS File Tote Box Stackable FB-31, Set of Four

Brand: (IRIS OHYAMA

Brand ID: 474263

TM Owner: Iris Ohyama Europe B.V.

ASIN: B004G7N8W0

MAGIC CHEF

ASIN: B005DLZRIQ

Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST

I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.

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Seller_wuog1uJJTSI57∙
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misuse of brand name. I added compatible with, and it fixed the MX listing but not Canada.
by Seller_wuog1uJJTSI57

Hello

Im having issues with a listing that was marked as misbranded, which usally happens and we can fix by just added compatible with in front of the brand, but this time its not working. Can anyone help me? i fixed the description and title, as well as A+ content, it worked on the MX account but not working on Canada. Any help. Thanks

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Seller_A2HhYnN4OJlWb∙
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Your On-Time Delivery Rate is 33.1%; the target is 90%
by Seller_A2HhYnN4OJlWb
Amazon replied

i am using amazon's Carrie but still getting this waring is there anyone can please help me out

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Seller_QSjIoCewczQVn∙
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Account Deactivation Section3
by Seller_QSjIoCewczQVn

Hi,

We recently got deactivated due to section 3. We have never broken any rule on amazon , and have provided every document they asked for. We sell private label product only and have literally 5 star seller rating. We have provided almost every document and don`t know what further to submit. Can any amazon rep @Seller_guLNtDGZuva40 scale this to a higher team where real humans review my case instead of a bot

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Seller_4PRk1JcXtTVAt∙
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Help please! Deactivated for being involved with an account i have no knowledge of.. 13k in sales sitiing
by Seller_4PRk1JcXtTVAt

Ive had a terrible experience with my Amazon store. Originally i hired a management company for 20k to build and manage my store. He has shipping problems and my store was deactivated which i understand.

It was situated and we sold around 14k. Everything was shipped and delivered on time. Soon after that my account was deactivated again due to my account being related to another account call SOHCOM. I have no idea what that is. Amazon said it was probably through my third party management company. From there they asked for my contract, proof of payment to this company and a termination letter which i provided. Now still deactivated. I reconfirmed im not dealing with Automatided Ecom Soluutions any more and even started this website for the guy who scammed me Jothamburda.com ..They said the information is confidential and cant provide me any info. ?? Thats confusing when its my account? Still deactivated

Also I have 13k in sales sitting in the account with 5k being invoiced and not showing in my orders. Its been about two months now? Will i get paid the 5k in invoiced orders ? Everything delivered and paid for on my end but not showing paid ?

This has been a disaster

Any help please

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