Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.

Hi Amazon,

Please what is going on with our Payments. Why are all the payments being held up in Deferred Transactions despite our Account is in good health? Over the past two payment cycles, we have not received payment for our sales on the platform and the last payments were peanuts which is way less compared to the tens of thousands in Sales we have made. I thought your deferred transaction policy is DT + 7days so why is it that since October till date no useful or substantial payment made despict the spike in sales and velocity so why holding on to the sales proceeds as this has significantly impacted our cash flow and operational capacity. Our account is in good health so we should be getting paid a substantial amount too so we can at least pay our Suppliers too even if we can't pay ourselves for all the hard work done to deliver on customers' orders. We need all these Funds release please as it's already affecting our relationship with our supplier. Amazon should pay up and stop holding on to the funds perpetually as this can be demoralizing for business.

This is a warning. I have provided you with evidence by attaching screenshots of the emails you sent me, which prove that my email is the same email that contains the tow store names (Hero Tools Fitness) (Sports&fitness ). As it is the same account, but I have only changed its name. You have disabled my account without any right, and if you insist on not activating it again, I will consider this act deliberate and that you have closed the account to steal my balance. Do not force me to take my right by force. As I knew many loopholes in your weak system. I advise you to activate the account to avoid problems, and when you do, I will transfer my money and close my account, as you are the worst partners and not trustworthy.

Hello Amazonians,

We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).

We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.

The appeals process has currently become a three-step procedure:

Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply

Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished

Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply

Repeat Step 2

Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.

As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.

The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.

How do you think we can create a better appeals system?

What do you think is the biggest flaw of the current appeals system?

Do you believe the current appeals system is fair?

Case number ID 16694907251

A product got flagged for claiming to cure a disease when it did not, so I appealed the case and support agreed the listing was compliant and could be reinstated. But the violation remains on my account and I am losing the buy box. When I asked why the violation was still there support stated it would be there for 180 days, which makes zero sense considering I won my appeal. Please help as this is not fair for a case to be resolved and my sales to be affected like this for doing nothing wrong.