Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
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    Deactivations for Identity Verification (KYC) and Inactivity in CA and BR Marketplaces
    by Seller_nt9X7GoCkqXGB

    Hello Sellers!

    I want to drop in and clarify what to expect if your CA or BR stores become deactivated due to inactivity for pending identity verification.

    We moderators have noticed that many sellers have shared the following concern:

    “If my Canada or Brazil store is deactivated for identity verification or inactivity reasons, will it affect my US store?”

    After Dec 25, 2025, to meet compliance regulations, Amazon had to deactivate accounts for sellers who are inactive in CA and BR stores.

    We are confirming that deactivations due to inactivity in the CA and BR stores for identity verification (KYC) will not impact on your ability to sell in other stores, including the US store. If you’re deactivated in the CA store, it will only affect your ability to sell in the CA store. Your selling privileges in US, MX or BR stores will not be impacted by the CA store deactivation. Similarly, if you’re deactivated in the BR store, it will only affect your ability to sell in the BR store. Your selling privileges in US, CA or MX stores will not be impacted by the BR store deactivation. These verification processes remain independent for each store.

    If you do not intend to sell in the CA or BR stores, no further action will be required from you at this time.

    In the future, whenever you are ready to sell in either store (CA or BR) again, you will need to provide the required information into each selection highlighted in red on the Account Overview page.

    Here are some very helpful resources that outline the requirements for successful verification per store:

    I hope this has eased your concerns regarding potential impact to your other stores. If you have additional concerns surrounding your account, please create a discussion so we can continue to support you.

    Wishing you all the best,

    LeviDylan

    20 votes
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    Seller_mMTbXeiqHMgRS
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    I truly regret ever making the decision to sell on Amazon.
    by Seller_mMTbXeiqHMgRS

    Amazon respects buyers and stands by them, while it sells to sellers.

    29 votes
    6 votes
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    I quit - Amazon Never Respects sellers
    by Seller_uQdzMCzyzEbdq

    Hi everyone,

    I just wanted to share my experience here.

    I’ve been selling on Amazon for over 3 years. About 7 months ago, my account was suspended under Section 3, involving 2 ASINs. Since then, I’ve done everything Amazon asked for. I submitted invoices, bank statements, payment records, and full product authenticity documents all from verified brand distributors.

    Despite this, Amazon rejected every appeal without clearly explaining what was missing. They kept asking for “more details” but never specified what details. When I contacted support, they told me my distributor “did not answer their call.” I followed up with my distributor multiple times, and they confirmed they never received any call from Amazon. This is completely out of my control, yet I’m being punished for it.

    I spent two full weeks preparing my first appeal to make sure it was perfect. It was denied. Then Amazon asked for my supplier’s name, phone number, and buyer information in writing with documents. I provided everything immediately. After that, every appeal felt like it went straight to trash no meaningful review, no explanation.

    What hurts the most is that Amazon held my funds and labeled my activity as “fraudulent” when I requested a payment release again, with no proof. I had zero chargebacks, zero refunds, and maintained 5-star feedback. The payment hold policy clearly states funds are held only to cover potential refunds or chargebacks none existed in my case.

    I genuinely believe Amazon is a great platform, but their AI-driven enforcement and appeal system is broken. There is no real human review, no accountability, and no empathy for sellers who follow the rules and work honestly.

    After years of hard work, losing access to my account and funds like this without clear reasoning is devastating. It feels less like policy enforcement and more like punishment without due process.

    Thanks, Amazon, for the time wasted, the stress, and the money held with no explanation.

    91 votes
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    Seller_OR1ZVDVamh84V
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    Husband and Wife have an account selling the same products
    by Seller_OR1ZVDVamh84V
    Amazon replied

    So I came across multiple of my listings have the same 2 people. I did a little research and the wife and husband have their own seller account with different LLC running them. They also have two separate warehouses which are 15 minutes apart from each other but on their page they sell everything together, Same prices, Stock and all. Is this allowed or against the rules? I feel like this is not fair at all.

    10 votes
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    You found the Forum. NOW WHAT?
    by Seller_kIukTwdhvntAp

    AWESOME – YOU FOUND THE FORUM!!

    There are hundreds/thousands of posts done every week on the Forum (not nearly as many on the New Seller Side however) that ask for help and have responses from other sellers or the MODS but the OP (Original Poster) NEVER comes back to see what they were told.

    Do YOU know how to see responses to your posts?

    Click on the ‘Notifications’ tab to open it up!

    Personal note -- If AMAZON was REALLY interested in getting people to be aware of these notices they would have that tab FLASH in red or green to draw attention to it.

    When you open the tab you will see any messages there. Some are just ‘warm fuzzy’ stuff like votes which only means your post received a reaction.

    The IMPORTANT ones are the REPLIES which mean there is a message (reply) there to your post.

    You may not like what you read but it can be important information.

    From the MODS you can expect to see warm fuzzy stuff that is couched in words that will let them keep their job.

    From other sellers you are more likely to see the unvarnished truth about your situation because we don’t work for Amazon and can tell you –”You screwed up and are done here” as opposed to the MODS that need to say “ I’m sorry you are facing this situation, try this…”

    It's a two way street here IF you choose to make it one.

    If all you do is drop and hide with a post it will not solve anything for you.

    6 votes
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    Leaving Amazon forever...they sold out
    by Seller_ZZkN658NhJ0Cy

    Finally leaving amazon forever!

    where to begin, Number 1 issue has to be “customer support” 16 years ago it was on point, fast and sometimes even fair, and you could sometimes actually fix your issue with the first person you spoke with and even in fluent English!!

    Insane rules

    Needing approval for your own items

    Dealing with scammers, 1 out 17 orders (I did the math) are legitimately trying to scam you in one way or another. Normally a buy it new and return a used one in its place or the dreaded Returning nothing, and my personal favorite wanting the item AND a full refund.

    I honestly can go on and on…now my 90 wait days begin. Goodbye amazon forever!!!

    101 votes
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    Beware of Amazon's AI interpretation of your Buyer/Seller Messages. You can be in violation easily.
    by Seller_GDKePtFy3qjdI

    Amazon's AI systems are interpreting buyer/seller messaging differently now. Content that Helium 10 Follow-up is checking off as compliant is no longer necessarily compliant. So Beware.

    I was flagged in December for Low_quality_html (I have no idea where that's coming from) and got restricted permanently.

    Then even with the restriction, Follow-up messages were still being sent out by Helium 10 (but blocked by Amazon so the customer never saw the message anyway) and Amazon's AI interpreted my undelivered message, saying that I was trying to influence the customer by me saying: "When you open the jar and smell the aroma, you will immediately know you got the good stuff". Helium 10 check list is not flagging this because it is a subjective red flag that has now put me at risk for deactivation (subject to appeal).

    Everyone needs to review their message templates. Two errors in 10 years has now gotten me permanently restricted from buyer seller messages, even with a 560 Account Health Rating. With no pathway to appeal (according to them). You get one warning and then permanent ban from messaging. Pretty harsh Amazon.

    And by the way, my first warning was not specific. Amazon gave me a list of 7-10 possibilities that may have triggered the 1st BSM restriction, but nothing for me to drill down and identify. The final reason was not even on that list. But the specialist did not care and would not escalate the case.

    Bottom line. Review your follow-up messages because AI interpretation is nuanced and you may not realise you are doing something wrong according to AI.

    13 votes
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    Account closed – Funds withheld despite verified documents. Will you refund customers or keep my money?
    by Seller_22bgI6y5yZv27

    Hello everyone,

    I really need advice and help because I feel completely treated unfairly by Amazon.

    My account was suspended in August. Amazon asked for all verification documents:

    – Supplier invoices

    – Business registration

    – Identity documents

    – Bank documents

    I submitted everything. All documents were real and valid. Amazon even contacted my supplier directly and verified the invoices with them. My supplier confirmed everything. So even my source of goods was officially approved by Amazon.

    Despite this, I kept receiving automatic rejections with no clear explanation. It felt like my case was handled by a bot.

    Finally, on the 26th, Amazon decided to start the “funds recovery” process, and after the call they told me that I allegedly sold counterfeit products and that my funds would not be paid out. This accusation is completely false.

    Now I have very simple and serious questions:

    I made around 150 orders, and I only have 1 return.

    Customers received their products and did not complain.

    So what happens to the money customers paid?

    Will Amazon:

    Refund all customers again?

    Or

    Keep my money for itself?

    Because if customers are not refunded, then this means Amazon is holding my legally earned balance without any legal justification.

    That money is not Amazon’s money. It is the result of my work and capital.

    I worked 12 hours a day to build this business. I invested everything I had into inventory. Amazon verified my supplier, my invoices, and my documents. Everything was legal.

    So on what basis can Amazon permanently keep my balance?

    Amazon may not need this money, but for small sellers like us, this capital is everything.

    We sacrifice time, health, and savings to build something. Losing our funds like this is devastating.

    I am not asking for special treatment.

    I am only asking for fairness and logic:

    If products were fake, why were my supplier and invoices verified?

    If customers are satisfied and not refunded, why is my money being held?

    Who owns this money now? Me or Amazon?

    Has anyone here experienced something similar?

    What legal or procedural steps can I take to recover my funds?

    Any guidance would be deeply appreciated.

    @Seller_4GjtS9k0cnHHv

    @Seller_guPeMXBrBxqyU

    @Seller_RSwABJNHpHnEZ

    @Seller_WIFV02H2XUFgS

    @Seller_j9Bd91CW3ZVpr

    @Seller_vW3l7M6oLYiHv

    20 votes
    0 votes
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    34 replies
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