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Invoice and LOA was rejected
by Seller_GQXKW6M6ACDq4

Hello,

We have purchased 24 items from Brand and received a Letter of Authorization (LOA) along with an invoice. We submitted both the invoice and the LOA to Amazon, but the submission was rejected.

Following this, we contacted the brand, and they provided us with an updated invoice. We submitted the new invoice along with the original LOA to Amazon, but it was rejected again. The rejection stated that "you have submitted applications multiple times without providing new, updated, or required information." However, we did provide a new and updated invoice as requested. We are committed to complying with Amazon’s requirements and ensuring that all necessary information is provided accurately.

Both the invoice and the LOA were provided directly by Brand, clearly authorizing us to resell their products on Amazon. It is puzzling why Amazon does not acknowledge this authorization despite it being explicitly given by the brand.

Please have a look on this and thank you for your attention to this matter.

Case ID: 15638119241

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Got over 60 restricted policies for "lasers" since last Thursday in my sports and outdoor store.

My health score was 200 until yesterday afternoon when it dramatically dropped to 72 in an instance.

Working with health support for hours yesterday and appealing every single one with the exact words they wanted me to say, I was directed by the agent to delete the listing since I didn't create the listings and couldn't update them.

Now I just got emails back to my appeals stating that since I deleted the items (LIKE I WAS TOLD TO DO) there is nothing they can do for the account health.

the funny thing is.. When I did my original appeals on the items, Amazon (along with 10+ others) was selling the same exact items. I took screen shots and sent in with appeals every single listing that amazon was selling(many of which they were in the buy box)

Below is my overall health scores and I pride myself in hours of day making sure my account health is superior. Someone needs to explain to me how I could lose everything I've built because I did what I was told to do by Amazon.

Order Defect Rate

Target: under 1%

0.28%

1 of 355 orders

60 days

N/A

Order Defect Rate consists of three different metrics:

Negative feedback

0.28%

N/A

A-to-z Guarantee claims

0%

N/A

Chargeback claims

0%

N/A

Late Shipment Rate

Target: under 4%

0%

0 of 391 orders

30 days

Pre-fulfillment Cancel Rate

Target: under 2.5%

0.62%

1 of 160 orders

7 days

Valid Tracking Rate

Target: over 95%

100%

294 of 294 orders

30 days

18 votes
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I received a product policy violation for my entire catalog, and support says I cannot mention the included manufacturer 3 year warranty on the PDP. I am the registered brand owner and the manufacturer for my listings.

The problem is this directly contradicts the Amazon advertising policy: "The product detail page must clearly describe warranties or guarantees, including any applicable limitations."

See policy here: https://advertising.amazon.com/resources/ad-policy/sponsored-ads-policies under "3.7 Claims and substantiations" -- this policy applies to ads AND store pages... So if you mention the warranty on a brand store page it is required to have the warranty stated on the PDP before the store will be approved.

I have Case ID: 15543697531 that needs to be escalated - This is the current case where support is arguing with me.

For reference you can see my OLD cases with Advertising Support when ads & store pages were rejected MULTIPLE times due to not having the warranty stated on the PDP, case IDs: 15112870891 + 13465911401.

1 vote
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Hi everyone,

I'm reaching out to the community for advice and support regarding an ongoing issue I've been facing with another seller on Amazon, LLIUHAO. This seller has been placing and canceling multiple orders on my listings, which is severely disrupting my business and causing financial losses.

Despite providing clear evidence to Amazon Support and requesting them to open a case, the harassment continues. I have received four threatening messages from this seller, and they are still canceling orders.

Has anyone else experienced similar issues? How did you resolve it? Any tips on getting Amazon to take more decisive action would be greatly appreciated. I’m worried about the impact this is having on the health of my account and the overall integrity of the marketplace.

Thanks in advance for your help!

Best regards,

Alan

1 vote
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which word is traded\registered
by Seller_bwrTYNYP6GkRm

i'm adding products and sometime get an error Trademark misuse means the name in the product title is forbidden for others to use.

is there a way to know or check somewhere if the word\name i allowed to use .

thx

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Blocked on Prime Day!! Deactivited for drop-shipping, but provided the drop-shipping legal agreement to Amazon with a multi billion dollar supplier. Seller perfomance only reply is a copy and paste "We have decided" email, that usually comes back within a couple of minutes of sending a highly detailed explination and all pertinant documents and contracts.

@Seller_khUF6HPR2AHxu @Seller_t9kvdr2yixQej @Seller_aEROSwwdnzGiU @Seller_nS0jcFQNDLG3e @Seller_37l8i4vuvugjG @Seller_W3eIqgXUINUui Can you please help, this is a desperate situation.

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MODS: Help make sene of this policy for me PLEASE.
by Seller_xMMCOZGUONP0Y

I am an honest seller looking for a resolution of how to get A to Z defect removed as I've always understood before. Please view the buyer seller communication regarding this order (buyer says is lost), the screenshot of the information I trusted in my seller account (delayed in transit), and the appeal with exact same situation appeal granted.

If I am at fault, may I write a POA to have it removed? Although my account is not suspended, it may as well be with no sales or ability to apply to ungate and grow the amount of products I can provide for the customer.

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2 replies
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Valid tracking rate issue
by Seller_qWZChZxyn0kQy
Amazon replied

My VTR is below 60% and I don't understand why I use Cainiao to ship my products manually and have double-checked all tracking numbers on their tracking site. (Also I would like to ask if VTR issues alone can lead to an account suspension).

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WHERE IS MY MONEY!!???
by Seller_t8zInoQx6UZDS

Dear Amazon, WHERE IS MY MONEY!!!?? Amazon is currently holding just over $12,500 in reserve until I “verify my address” Yet every time I request a postcard it never gets sent out . I know for a fact it’s not getting sent out because TWO of the agents i spoke with confirmed that my postcard was dispatched but never mailed out. I’ve been contacting seller support EVERYDAY for over a month yet no one has been able to help me they keep lying saying they’re going to send my case to the escalation team and nothing ever happens! Yet my money is being wrongfully held and my store has now been deactivated . Why now after my business takes off do you all of a sudden need to verify my address? I’ve had the same and since I started in December. Furthermore, why was my account deactivated when it was confirmed by your own seller support agents that there was a mistake made on YOUR END?? AND LASTLY what gives you the right to hold every cent of my hard earned sales? WHERE IS MY MONEY???

4 votes
2 votes
326 views
20 replies
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VTR problem
by Seller_qWZChZxyn0kQy

I recently received a warning message from Amazon Seller Support informing me that my VTR is below 95%, which could lead to a category restriction. I subsequently checked all my previous tracking numbers on the courier's websites (e.g., USPS and Cainiao), and confirmed that they are all valid. After this, I contacted Amazon Live Seller Support chat, where I was reassured that my tracking numbers were indeed valid. However, I received the same warning email again today. Could someone explain the steps I should take next to prevent my selling category from being restricted?

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