We recently had an A-to-Z claim filed for a $2000 item (Order # 112-2830046-4832213).

The customer's return request was made outside of the 30-day return window. Their initial reasons for the return were also completely different from the reason stated in the A-to-Z claim.

In messages, it went from "Not needed anymore/purchased accidentally" and then in the A-to-Z it was "Different from what I ordered".

Despite all of this, and despite providing Amazon with clear evidence of the late request and the inconsistent reasons, as well as stating we will accept the return if the item is UNUSED, our initial appeal was denied.

In our second appeal, adding insult to injury, we offered AGAIN to accept the return of the item, and we provided our return address. We were willing to make an exception to try and resolve the situation fairly.

Our second appeal, highlighting all of this again, was not denied. So Amazon not only refunds the customer $2,000, but lets them keep the item?!

Are you kidding me?! How is this even remotely acceptable or in line with fair business practices? A customer can violate the return policy, provide inconsistent and fabricated reasons for a claim, and then get to keep a $2000 item for free?!

In what world is this acceptable?! NO store in the world would ever allow this crap!! A FORCED $2,000 refund OUTSIDE of the 30 Day return policy, AND GETS TO KEEP THE ITEM!!!

This decision is beyond frustrating; it's infuriating. It feels like Amazon is actively incentivizing dishonest buyers and completely disregarding the rights and losses of its sellers. We followed the rules, we provided evidence, we even offered a solution outside of AMAZON's 30 day policy, and this is the outcome?

What recourse do we even have in such a situation? We are now facing a $2000 loss through no fault of our own, thanks to a system that seems to favor the buyer regardless of the facts. We can't even send another appeal. They just shrug it off as if a bot granting a $2,000 refund with no need to return is an acceptable resolution.

I am beyond disappointed and frankly questioning the fairness of doing business on this platform when such blatant injustices can occur. Any advice or shared experiences would be appreciated. So fed up with Amazon.