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Seller_l3eCP9f1PtJXC
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How to handle false Amazon product reviews
by Seller_l3eCP9f1PtJXC

As an Amazon seller, maintaining your product's reputation is important. While most reviews are genuine, occasionally you may encounter reviews that violate Amazon's guidelines. Here's how to handle these situations professionally:

What Qualifies as a Removable Review?

Amazon may remove reviews that:

  • Contain offensive language or hate speech
  • Include personal information
  • Are clearly about a different product
  • Promote other products or contain spam
  • Are posted by someone with a clear conflict of interest

Appropriate Steps to Take

  • Navigate to your product detail page and locate the review in question
  • Find the "Report abuse" link near the review
  • Click the link and follow Amazon's provided steps to report the review
  • Alternatively, you can email community-help@amazon.com (note: you may not receive a response)

Important Guidelines

  • Never contact reviewers directly about their reviews
  • Don't offer incentives for removing negative reviews
  • Focus on providing excellent customer service to naturally encourage positive reviews

Best Practices

  • Regularly monitor your product reviews
  • Address legitimate customer concerns through official Amazon channels
  • Maintain detailed records of any review issues you report

Remember: Amazon makes the final decision on review removal. The best long-term strategy is focusing on product quality and customer service rather than review management.

Additional resources

If you have additional question or just want to learn more, here are links to some additional helpful resources on Seller Central and Amazon.com:

Policy pages on Seller Central:

Guidelines pages on Amazon:

Let us know what questions you might have around customer reviews, and if you'd like to highlight a specific review, please do create a new discussion thread so our team can take a closer look with you!

Best,

Danny

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Seller_ItzmQ2WaIKQN3
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2 Safe-T Claim id are : 81780-62451-2109749 & 58076-59666-4355816

For some unknown reason amazon inactivate my preferred return address. And choose old return address in which my business no longer working. So return delivered on wrong address.

I contacted support team and explain everything on call and they told me that if refund done then i'm eligible for reimbursement by filing safe-t claim.

reference Case id : 17133652231 (This is the case id where support team told me that i'm eligible for reimbursement in this situation.)

I filed Safe-T 2 Order and both got rejected. With same answer That "Return Delivered to your address"

What should i Do. I appeal 2-3 times again on SAFE-T Claim but they denied again and again and not listening to what i said and not even referring the old case id on which i inform the issue about amzon inactive my preferred return address and choose old business address.

Any Mod Can help in this or as always MOD will also tell me to appeal on safe-T claim again.

@Seller_1KYLYkgAlu4xX@Seller_Udi0JNbTrsmUV@Seller_l3eCP9f1PtJXC

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Seller_gN0YMG7yRE6aa
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To any Amazon Representative or Moderator.

Reference Case # 17417592411, Customers Order Number is in the case with photo evidence.

The customer bought a $500 like new electronic item from my store. Both the box and the item had matching serial numbers.

Customer requested a return saying the item was defective and returned it.

The customer was so sloppy that he returned the box with the correct serial number but the item had a different serial number.

I would like to report this customer to Amazon as this is clearly fraud.

Thank you.

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Seller_VkNVsEVYEtxgv
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Dear Amazon Seller Support Team,

I hope this message finds you well. I write to you with humble sincerity regarding a customer feedback issue that has deeply troubled my shop

A crazy customer left a 1 star just after order created.112-1466906-1364264

It’s super frustrating because she just want to cancel the order.

And she never contacted me with any email or cancellation request before the one star. I cancelled order AND refunded for her.

We've attempted removal through Feedback Manager but continue shows”not in violation of our guidelines and has been retained.”

Would be grateful if you could help me remove this unfair one star.

Respectfully,

Joyce

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Seller_YywEENcA9dOKh
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Malicius review from a competitor
by Seller_YywEENcA9dOKh

Today, I received a malicious review regarding one of my products for sale, seemingly aimed at getting Amazon to remove me as a seller. I believe this is the case for a few reasons:

The customer had not yet received either of the two products they ordered at the time they left their review, and their complaint was based on both items.

The customer lives just 5 minutes away from the location tied to my competitor's business address.

Upon seeing the review, I found the tone to be quite suspicious and decided to reach out to Amazon. They subsequently removed the review for violating their policies. However, I would like to file a complaint against that company, as they are likely connected to the customer in some way, and I believe Amazon should take action against them for engaging in unfair practices, or at least issue a warning.

Does anyone know how to file a complaint, even though the review has already been removed?

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Seller_dwltq45HlBylx
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SAFE-T Claim ID: 92879-91786-2406711

Order ID: 113-9896911-5435432

Customer ordered two identical items in one order. Customer requested return of one item twice, in separate requests on different dates, and received two separate RMAs and return tracking numbers. Customer returned only one of the items. Amazon refunded entire order for two items to the customer. SAFE-T claim and appeals denied because, they said, we had earlier refunded customer $2.00 for shipping overcharge on original order. Shouldn’t we be reimbursed for the item not returned by the customer?

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Seller_fFIouB5OAi1YM
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Forgive me if this is a simple question that we should know the answer to but we are new to using Amazon Buy Shipping. We only started using it because they offer the Claims Protection but I cannot seem to figure out the process for dealing with this somewhat common situation.

1. We ship a package using Amazon Buy Shipping. The shipment shows both the OTDR AND Claims Protection badge.

2. The package tracking shows as delivered

3. The customer says it WASNT delivered

4. The customer complains to Amazon Customer Service

5. Amazon Customer Service sends the complaint to us as such:

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue: Reason for contact: The entire package is missing and my address has not changed Please respond to this request within 48 hours. Thanks, Amazon Customer Service

What are we supposed to do with this? What should we tell the customer? Aren't such shipments covered by Amazon since we used Amazon Buy Shipping and they assigned the Claims Protection Badge to this shipment? If so, why don't they just deal with the claim instead of sending it to us?

Can someone shine a light on what we are supposed to do in circumstances like this?

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Seller_WGaY6Q1Lc1fXf
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Hola a todos, soy un vendedor de FBM y tuve problemas para enviarlo a méxico, y la empresa de mensajería me pidió que proporcionara el número de impuesto del comprador. ¿¿ dónde solicitar al comprador el número de impuesto del comprador?

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Seller_Ve1oyxgXsxGMC
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Fraud Customer and Amazon Is SO INCOMPETENT!
by Seller_Ve1oyxgXsxGMC
Amazon replied

We sell pool balls. Sometimes, customers buy an expensive set and return a cheap set. People are terrible. We sold a set of high end pool balls via FBA and the customer returned a completely different product. This has happened to us before, but this one was special. The set of pool balls this customer ordered has a dark circle design around the number. To try to imitate that dark circle, this fraudulent customer drew (horribly I might add) dark circles using a permanent marker, on every ball.

We opened a seller support case and provided multiple images of this stupidity, and Amazon... let us know that the item that the customer returned is the item they ordered. We cleaned one of the balls so the circle isn't on the ball and sent the images to Amazon again... and Amazon says it is the item the customer ordered. No matter what I do, the seller support reps are not helpful at all.

Do me a favor and upvote this case so maybe a moderator will help. Case number 17362148331

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Unfair A-TO-Z cliam for 702-9515592-8999415
by Seller_jybbZPTN0jdNL
Amazon replied

The customer contacted us to tell us that she had not received the package.Order#: 702-9515592-8999415, tracking number: YT2505321272088296, carrier: Yunexpress. Destination country tracking number: 6022325616402.

We quickly replied and provided the delivery information and proof of signature, please find all the attached files, but the customer never replied to us and applied a A-to-z claim straight away, Amazon granted the A-to-z and charged us MX$5,600. This is not fair, the delivery information and proof of signature can prove that the customer had received the parcel, otherwise there will be no signature on the waybill. For the consignee name and address, you can find in the case NO. 17414605111. The products are a big deal. MX$5,600 not a low-value, it is really high, MX$5,600 is important for our company. It is not fair to sellers and hope Amazon will re-check everything. We hope that Amazon can give the seller justice. Hope the MX$5,600 can be refunded to the seller. Thank you.

@Seller_FJwyF3iu5qxUY

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My store is the new Netflix
by Seller_bPqNLG6VShvB5
Amazon replied

Hundreds of dollars in returns for dvds that are new and like new. Obviously people are watching the movies and returning them. I am a free dvd rental store now. They don't even have to give a reason or just break the disc and say it came like that. I'm a small seller and even a hundred dollars a month gone and broken merch hurts really bad. Plus if the return is Amazons fault for late shipping or cracking cases (probably 50%) idk if i'm being reimbursed for it. This is so frustrating...

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