We was using Amazon Buy Shipping, and selected a shipping service that is OTDR Protected and Claims protected via Veeqo. Tracking scans are all normal and the product was delivered on-time. (Photo 1)

3 days later, we got the email from AMZ said "initiated a refund" with reason: "Order not received"

Immediately, we file a SAFE-T claim because this was Claim Protected. After 1 minutes, we got the response from AMZ:

"The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." (Photo 2)

Is this a mistake or the sellers just be sheep of AMZ? If you hover the "Claims Protected" icon, you can see how they define its meaning:

A shipping label that was eligible for “Package didn't arrive” A-to-z and SAFE-T claims protection was purchased through Amazon Buy Shipping. Learn more about Amazon Buy Shipping protections

Claim details: 15246-32283-4581753

I have 3 ASINs (same product but with variations) that have been removed with reason of intellectual property infringement. When I click on the fix listing button, no violation is listed on my Account Health page. I spoke with account health support multiple times and chatted with Seller support multiple times as well with only promises that tickets will be raised as they do not see any issue on these listings. I am the owner of the brand I am selling these items under. I also have inventory en route under these ASINs. Please help! 

B0F128DFPD

B0F12QCSH4

B0F12MRSZ6

Most of our product are auto denied when submitting our reimbursement cost with the values being too high as the reasoning is "Submitted value falls outside policy guidelines. ".

The amazon estimated cost on some products is literally less than 20% of our source cost, which is complete joke. They must be using the most naive algorithms possible to get these estimates. It feels like they put 0 effort in trying to properly estimate costs before launching this update.

As if them ignoring all the other associated costs like shipping, customs, storage, prep, labeling, etc. and just the time element as opportunity cost isn't enough - they have to screw us by low balling the estimated costs and then deny any attempts to even provide documentation of the raw source cost.

Does this mean we just have to create a case for every lost product and attach the invoices for those products showing our source cost since the reimbursement portal is on auto deny?

Hello,

I received a notification on March 6th that my product was removed from Amazon due to enrollment in the Transparency Program and failure to apply Transparency labels. As the brand owner of this product, I can confirm we never applied for the Transparency Program,someone enrolled my listings in the Transparency Program. During this period, I've sent two emails to the Transparency Program team but have received no response.Requesting officials to remove these two products from the Transparency program, asin are B077W1ZXSD,B06XWPSM6K @Seller_guPeMXBrBxqyU