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Product Condition Complaint – Defective
Hello,
I received a product condition complaint about one of my products. We submitted appeal twice, but the issue remains unresolved. Here's Amazon's response.
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We received your appeal, but we are unable to resolve your issues at this time. To resolve your issues, reply to this message after you have implemented all of the remedies outlined in your appeal.
What happens if I do not implement all of the remedies outlined in my appeal?
If you do not implement all of these remedies, your issues will remain unresolved.
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We have removed all units in the Amazon fulfillment centers and won't send them back to Amazon. At the same time, we have made new units according to the plan outlined in my appeal.
I mentioned in my appeal that the remedies had been implemented. So, I'm not sure what I need to do next.
Any advice would be greatly appreciated.
1 reply
Atlas_Amazon
Hello @Seller_xhA8qharlBAPZ
Thank you for the information provided regarding the recent issues you have encountered with your product receiving a defective complaint. I do want to offer support as I understand the continued concern given the impact to your listing.
The details shared indicate that there is more information needed to ensure that the steps outlined in the appeal have been implemented. You mention having made new units, could you clarify what you mean by this? Have you made adjustments to your product? If so, I would advise on submitting photo evidence of the changes made along with your appeal to show that you have made the adjustments stated in the appeal.
Once you have done this, I encourage you to follow up here on the thread. Additionally, if you have any case IDs or other type messaging, I will ask that you provide them so I may continue to offer support.
Best,
Atlas
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