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A mysterious return shipping adjustment for $234.30 appeared for an 8 lbs sound bar a customer returned. The original return request was approved automatically and the buyer was sent a prepaid UPS shipping label for $7. But a few days later, this mysterious return shipping adjustment $234.30 appeared for this less than $100 sound bar. I opened a Safe-T claim, and the $7 was refunded to us, but not the $234.30 adjustment. After denying reimbursement of us the amount 4 or 5 times, they closed the case by saying that we had already been reimbursed the $7. And they refuse to share any information about the $234.30. It appears that Amazon just robbed us of that amount. That is totally unacceptable.

The order number is 111-8661221-8473008.

Btw, the actual size of the package is 36x5x6. Even UPS mistakenly put the dimension as 36x36x36, I doubt the shipping charge will be that much. Who is responsible for correcting this charging mistake?

Our account was deactivated due to intellectual property policy issues. We completed a video interview for payment disbursement and received a follow-up message from Amazon on October 15, 2024. It’s now been over 20 days, and despite sending multiple follow-up emails to the relevant team, I haven’t received any response.I would like to know when the funds will be released and understand why there has been a delay.

"Hello,

Thank you for your appeal. We've completed the review of your account. Your requested funds will be credited to your account between 5 to 10 business days and available for disbursement on the following settlement date.

We appreciate your patience with this process."

@Seller_vtQxROP6UNr1O

@Seller_7I1InA30aApWy

@Seller_VMI26wQFIExm4 @Seller_nd2GjVORbWy6x

Shipment was delivered. Tracking information from Fedex. Amazon waits for 2 months and closes the shipment. I open the case, send documents 3 times. At the end Amazon closes the case since "unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance."

Invoices have required information. Invoices from manufacturers.

Can anyone help me with advice what should I do next?

Case ID: 16533517091

How to solve the problem that products need to provide invoices when listing?And it's not gonna sell if the invoice is provided

Hi,

My account is suspended at this moment , it says I need to reactive my account because of INFORM Consumers Act.

Case Number 16604710521

However, when I click reactive my account ,it goes to accouot health page, it's all online status and No next step to operate nor Entry for me to upload my ID. so I am unable to submit verification of the INFORM Consumers Act.

There is no view appeal button neither to submit additional information as requested

Please help!

We are a FBM car part seller items priced at around $250 each.

This customer ordered 2 units and filed two returns separately. Both times the return was auto-authorized by Amazon but then after we open the return the product is clearly a very very old used car part and the buyers are swapping old carparts with our products. I have photos and videos of the return.

Do I wait till Amazon to refund them first and file a safe-t claim? Or can I refuse to refund anything? Because usually if I don't refund anything Amazon will automatically give them a full refund.

Thanks!

I am a third-party seller looking to connect with creators to promote my new product. How should I approach this? I've identified the creators I want to work with but am struggling to find a way to contact them

I have a customer who received a product from the warehouse that was clearly not my product. As a result she gave me a 1 star review.

I have contacted brand support but they say the review cannot be removed and the customer cannot be contacted to resolve the problem due to Amazon's product review policy. This was clearly an error at the warehouse. Is there some way to tell support that this problem should be an exception to Amazon policy and 1) have the review removed, 2) contact the customer to let her know what happened?

If case a moderator can assist, the case number is 16599878021. I have asked support the same questions but my experience is that they can only repeat policy.

I have boxed products being shipped to Amazon from my supplier. The product is boxed with no additional outer packaging. How will Amazon ship my product to the customer? Will they ship to the customer as is or will they put the box in an envelope? And if so, what fee will be associated? I know these are questions that should have been asked by myself already, so please be easy on me.