Amazon lost shipment. Incompetence becomes negligent behaviour
Shipment was delivered. Tracking information from Fedex. Amazon waits for 2 months and closes the shipment. I open the case, send documents 3 times. At the end Amazon closes the case since "unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance."
Invoices have required information. Invoices from manufacturers.
Can anyone help me with advice what should I do next?
Case ID: 16533517091
2 replies
Dominic_Amazon
Hi @Seller_FqBZP3FguBumL,
Dominic from Amazon here, want to provide additional info on this. We have reviewed the documentation you provided, but unfortunately, it does not adequately account for all the units in question. The invoices lack identifiers to distinguish between similar products, making it tough to verify the specific items. Without valid proof of ownership for all claimed units, we are unable to proceed with the investigation or offer any reimbursement at this time.
Best,
Dominic
Amazon lost shipment. Incompetence becomes negligent behaviour
Shipment was delivered. Tracking information from Fedex. Amazon waits for 2 months and closes the shipment. I open the case, send documents 3 times. At the end Amazon closes the case since "unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance."
Invoices have required information. Invoices from manufacturers.
Can anyone help me with advice what should I do next?
Case ID: 16533517091
Amazon lost shipment. Incompetence becomes negligent behaviour
Shipment was delivered. Tracking information from Fedex. Amazon waits for 2 months and closes the shipment. I open the case, send documents 3 times. At the end Amazon closes the case since "unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance."
Invoices have required information. Invoices from manufacturers.
Can anyone help me with advice what should I do next?
Case ID: 16533517091
2 replies
2 replies
Dominic_Amazon
Hi @Seller_FqBZP3FguBumL,
Dominic from Amazon here, want to provide additional info on this. We have reviewed the documentation you provided, but unfortunately, it does not adequately account for all the units in question. The invoices lack identifiers to distinguish between similar products, making it tough to verify the specific items. Without valid proof of ownership for all claimed units, we are unable to proceed with the investigation or offer any reimbursement at this time.
Best,
Dominic
Dominic_Amazon
Hi @Seller_FqBZP3FguBumL,
Dominic from Amazon here, want to provide additional info on this. We have reviewed the documentation you provided, but unfortunately, it does not adequately account for all the units in question. The invoices lack identifiers to distinguish between similar products, making it tough to verify the specific items. Without valid proof of ownership for all claimed units, we are unable to proceed with the investigation or offer any reimbursement at this time.
Best,
Dominic
Dominic_Amazon
Hi @Seller_FqBZP3FguBumL,
Dominic from Amazon here, want to provide additional info on this. We have reviewed the documentation you provided, but unfortunately, it does not adequately account for all the units in question. The invoices lack identifiers to distinguish between similar products, making it tough to verify the specific items. Without valid proof of ownership for all claimed units, we are unable to proceed with the investigation or offer any reimbursement at this time.
Best,
Dominic
