Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
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    New Seller Community

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    New Seller Community

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    Seller_5HoLwLvf8zbzg
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    Is anyone else experiencing this issue - its getting serious for me
    by Seller_5HoLwLvf8zbzg

    Hello there,

    Case ID# 22285605661

    On September 14, 2026, Amazon requested that I complete a virtual verification interview. I completed the interview on the same day, but I have not received any update or outcome regarding my verification since then.

    I also opened Case ID #22285605661 on September 25, 2026, to follow up on the matter, but I have not received a response from Amazon yet.

    Has anyone else experienced a similar delay with the account verification process? This prolonged lack of communication is becoming increasingly challenging and is making the verification process quite difficult for me. I would appreciate hearing from anyone who has faced a similar situation or has any advice on how to proceed.

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    Seller_wrtxRTjd8V1ua
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    Account deactivated without even selling a product.
    by Seller_wrtxRTjd8V1ua

    Our Amazon account name is T-PAM! Has anyone experienced an Amazon account deactivation for an IP complaint when no products were ever sold?! I added a listing, but it was removed almost immediately. There were zero sales, zero orders, and zero inventory. Despite this, Amazon deactivated my entire account for an IP complaint. Amazon is requesting invoices or a Letter of Authorization, even though no products were ever sold or shipped.I've submitted a Plan of Action explaining the situation and requesting a manual review.Has anyone experienced something similar and successfully gotten their account reinstated? Any advice would be appreciated. Please like this so I can get them to the right eyes! Thank you

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    Seller_jBb5Fv7Hto0f3
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    Was ungated in Gap but now it says I'm not
    by Seller_jBb5Fv7Hto0f3

    i was ungated in gap and now have products just sitting in my room and i was about to ship them out but all of a sudden im gated for gap even thought ive been ungate for weeks now please if anyone knows anything lmk.

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    Seller_FSy2orMdXBAep
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    Amazon, why do my Vine reviews keep disappearing?
    by Seller_FSy2orMdXBAep
    Amazon replied

    My Vine review count has dropped from 21 to 16, and I’m honestly furious. Five reviews have disappeared without any explanation. We invest time and money in Vine, and then the reviews just vanish? How is this acceptable?

    Amazon, I want a clear explanation. Why have these five reviews disappeared, and will they be restored?

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    Seller_0EiTWTPC4Lbig
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    Best Advice to all new sellers....
    by Seller_0EiTWTPC4Lbig
    Amazon replied

    In my 18+ years doing this, I see a common thread of new and/or struggling sellers blaming Amazon for everything. They complain and cannot understand why Amazon does not "care" about them.

    I will advise anyone to get past this thinking immediately.

    Amazon is a business that has its only obligation to its shareholders. Not sellers.

    This platforms is a money making machine IF and only IF you can adapt to the way THEY do things! Dont expect Amazon to adapt to the way you do things!

    As to the forums here, its also good to ask those giving you advice what their success has been. Lots of sellers come here to complain and paint Amazon as this or that. They make their experiences seem universal and fact based, rather than what they are - just singluar data points.

    Amazon IS hard. Amazon IS worth it - if you figure out how to speak THEIR language!

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    Seller_fsso4g5G0ERJp
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    New Vine Reviews Being Removed From Listing
    by Seller_fsso4g5G0ERJp
    Amazon replied

    Hi @Seller_b2AIUT8dwcS0Z@Seller_5zI0wsS66MHFL,

    We are a new seller account that has just recently listed on Amazon. We enrolled 30 products for Vine reviews and received 23 reviews for the products. We are now seeing reviews being removed slowly over time. We have had a total of 4 reviews removed. We have not changed or altered the listings Parent/Child in any way. Can we please get some help as to why these reviews are being removed and what to do in filing a case ticket so we do not receive a Template Response?

    Parent Listing - https://www.amazon.com/dp/B0H43YYD3P

    Thanks,

    Riffi Audio

    We now have a couple of screenshots to support which reviews have been removed.

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    Seller_MrY0KiO99Mdbv
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    Funds withheld and IP deactivation from mislabeled brand complaints — need advice on next steps
    by Seller_MrY0KiO99Mdbv

    My account gotMgot deactivated for IP infringement on 5 ASINs + 1 inauthentic flag. Here's the real problem: the "brands" who filed these complaints — SOFTIZ, Metrey Herbotech, Nova Bloom — aren't the actual trademark owners. One flagged ASIN was literally Johnson's Baby Powder (genuine J&J), but the complaint came from "Metrey Herbotech," who had mislabeled the same product under their own name. Same pattern with Rexona (HUL), Vilvah Store, and Glenmark. I have invoices, authenticity certificates, bank statements, and shipping proof showing everything I sold was genuine and properly sourced. Deleted all flagged listings, got brand approvals, tightened my process. Submitted multiple appeals with all this evidence — no real response, even after video verification. After the 60-day wait + video verification, Amazon still witheld calling it final. Feels like I'm being penalized for a brand-tag mismatch I had no way of catching, not for actually selling counterfeits. Has anyone dealt with something similar? Worth pursuing retraction from these brand accounts even if they're not the real rights holders? Any advice appreciated.

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    About

    About New Seller Community

    Welcome to the New Seller Community, we're excited you're here!

    As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

    Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
    Welcome to the New Seller Community

    Frequently Asked Questions

    1. Who is eligible for membership in the New Seller Community and how can I join?
      Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
    2. I'm new to selling in Amazon's store. Why don't I have access to this group?
      We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
    3. Who can contribute and post in the New Seller Community?
      All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
    4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
      Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
    5. What is the reasoning behind this 18-month tenure?
      The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
    6. How do I opt-out of the New Seller Community?
      If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.