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Seller_0EiTWTPC4Lbig
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Seller_kIukTwdhvntAp
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Seller_Qbd0RsfZFEZBY
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Seller_dnxnrsZIeTNo3
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Seller_OvL8C4BJWiuS9
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Seller_dnxnrsZIeTNo3
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Seller_hL6MqM17Y9bjg
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Seller_0EiTWTPC4Lbig
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Best Advice to all new sellers....
by Seller_0EiTWTPC4Lbig
Amazon replied

In my 18+ years doing this, I see a common thread of new and/or struggling sellers blaming Amazon for everything. They complain and cannot understand why Amazon does not "care" about them.

I will advise anyone to get past this thinking immediately.

Amazon is a business that has its only obligation to its shareholders. Not sellers.

This platforms is a money making machine IF and only IF you can adapt to the way THEY do things! Dont expect Amazon to adapt to the way you do things!

As to the forums here, its also good to ask those giving you advice what their success has been. Lots of sellers come here to complain and paint Amazon as this or that. They make their experiences seem universal and fact based, rather than what they are - just singluar data points.

Amazon IS hard. Amazon IS worth it - if you figure out how to speak THEIR language!

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Seller_kIukTwdhvntAp
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You found the Forum. NOW WHAT?
by Seller_kIukTwdhvntAp
Amazon replied

AWESOME – YOU FOUND THE FORUM!!

There are hundreds/thousands of posts done every week on the Forum (not nearly as many on the New Seller Side however) that ask for help and have responses from other sellers or the MODS but the OP (Original Poster) NEVER comes back to see what they were told.

Do YOU know how to see responses to your posts?

Click on the ‘Notifications’ tab to open it up!

Personal note -- If AMAZON was REALLY interested in getting people to be aware of these notices they would have that tab FLASH in red or green to draw attention to it.

When you open the tab you will see any messages there. Some are just ‘warm fuzzy’ stuff like votes which only means your post received a reaction.

The IMPORTANT ones are the REPLIES which mean there is a message (reply) there to your post.

You may not like what you read but it can be important information.

From the MODS you can expect to see warm fuzzy stuff that is couched in words that will let them keep their job.

From other sellers you are more likely to see the unvarnished truth about your situation because we don’t work for Amazon and can tell you –”You screwed up and are done here” as opposed to the MODS that need to say “ I’m sorry you are facing this situation, try this…”

It's a two way street here IF you choose to make it one.

If all you do is drop and hide with a post it will not solve anything for you.

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Seller_Qbd0RsfZFEZBY
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Practical Advice for Improving Sales
by Seller_Qbd0RsfZFEZBY
Amazon replied

This advice is entirely anecdotal, meaning that it is based off an abundance of experiance.

I often see sellers struggle with sales volume, the featured offer or promoting thier products. There are many practical things that can be done to improve your listings effectiveness and efficiency in these areas. The listings "visability" or position in the results when searched or browsed is a major factor so we will be talking about improving visability. Visability is determined by the listing quality and sellers metrics.

Your seller metrics must be managed over time but for starters lets just say make sure your product makes customers happy and ship it the moment you get the order using a major carrier and the ship speed required or faster. We will get more into seller metrics later on but it is more systematic.

For practicality we can manage our listing visability as it is determined by listing quality.

The first rule here is that your listings visability will be determined by comparison to its peers. This means that the highest quality listing will have better visability (in general, not concidering seller metrics and promotions).

The second rule is that all promotion visability will also be determined by comparison to its peers. Thats right, your ad performance is directly linked to your listing quality.

So what determines listing quality? Primarily the product data in the listing details which can be found in Menu>Inventory>Manage all Inventory>SKU>Edit Listing. You may see or hear sellers reffering to "PIM" or having a "PIM" service, this is Product Information Management and is a primary responsibility of an Amazon Seller.

High impact areas in the listing details will be images & videos, A+ content, Item name (title), bullet points, your price, list price, any compliance data fields, and all data fields that apply to your product like Brand, model number etc.....

Specifically in the listing details we want to make sure all the required data fields are accurate and content is the same quality or higher the requirements and your competition.

Remember, if your listing is lesser quality that another seller and your both running ads, when your searched they will have higher visability. That means if your missing a video or have A+ content but not A+ brand story or have 6 pictures not 7...whatever the case, you lose out.

I will post each day to build on this topic as we have not addressed specific listing details and thier requirements, generic listings, having authority over the listing details, managing/owning/representing a brand or brand registry.

Please excuse any spelling or grammar. Im trying to help but am just a person, like you.

To conclude, if you want to improve sales, first ensure your listing is the highest quality. Even if you dont have sole listing authority you can submit adjustments to improve the listing.

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Seller_dnxnrsZIeTNo3
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Hello sellers!

Even experienced sellers make communication mistakes that can hurt their business. The good news? Most are easy to fix once you know what to watch for. Let's walk through the most common missteps and how to avoid them. Small changes in how you communicate can dramatically improve your seller metrics and customer satisfaction.

Mistake #1: Responding Too Slowly (or Not at All)

The Problem: Waiting days to respond or ignoring messages entirely.

Why it hurts: Late responses frustrate customers and violate Amazon's 24-hour policy, damaging your account health.

The Fix: Set up mobile notifications and check messages twice daily. Even if you need time to research an answer, send a quick acknowledgment: "Thanks for reaching out! I'm looking into this and will have an answer for you within [timeframe]."

Mistake #2: Using Generic, Robotic Responses

The Problem: Copy-pasting the same template for every situation without personalization.

Why it hurts: Customers can tell when you're not actually reading their message, which makes them feel unheard and more likely to escalate.

The Fix: Start with a template but customize it. Use the customer's name if available, reference their specific issue, and adjust your tone to match the situation. "I understand you needed this for your daughter's birthday—I'm so sorry it didn't arrive in time" beats "We apologize for any inconvenience."

Mistake #3: Making Promises You Can't Keep

The Problem: "It'll definitely arrive by Friday!" or "This will never happen again!"

Why it hurts: When you overpromise and underdeliver, you create bigger problems than the original issue. Broken promises lead to negative feedback and claims.

The Fix: Be honest and realistic. Use phrases like "typically arrives within 3-5 business days" or "I'll do everything I can to prevent this in the future." Set expectations you can actually meet.

Mistake #4: Getting Defensive or Argumentative

The Problem: Responding to angry messages with defensiveness: "That's not our fault" or "You should have read the description."

Why it hurts: Defensive responses escalate conflicts and virtually guarantee negative feedback or claims.

The Fix: Lead with empathy, even when the customer is wrong. "I understand your frustration" or "I can see why this is disappointing" diffuses tension. Then offer a solution: "Here's what I can do to help..."

Mistake #5: Ignoring the Customer's Actual Question

The Problem: Sending information the customer didn't ask for while missing their actual question.

Why it hurts: Customers have to message again, wasting everyone's time and increasing frustration.

The Fix: Read the message carefully before responding. Answer the specific question first, then provide additional helpful information if relevant.

Mistake #6: Using Jargon or Overly Formal Language

The Problem: "Per our return policy stipulations..." or "Your inquiry has been escalated to our fulfillment department."

Why it hurts: Confusing language creates barriers and makes customers feel like they're dealing with a faceless corporation.

The Fix: Write like you're talking to a friend. Use simple, clear language: "According to our return policy..." or "I've asked our shipping team to look into this."

Mistake #7: Forgetting to Follow Up

The Problem: Resolving an issue but never checking if the customer is satisfied.

Why it hurts: You miss opportunities to turn negative experiences into positive ones and prevent feedback issues.

The Fix: After resolving a problem, send a brief follow-up: "Just checking in—did the replacement arrive? Is everything working well now?"

Great customer communication isn't complicated—it's about being responsive, honest, empathetic, and clear. Fix these common mistakes, and you'll see improvements in your feedback, customer loyalty, and overall seller performance.

Which of these mistakes have you made? Or what other communication mistakes would you add to this list? Share your experience below!

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Seller_OvL8C4BJWiuS9
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Do you know how and when to tag a MOD?
by Seller_OvL8C4BJWiuS9

If your case cannot be resolved with seller support and you think you need additional support:

1. Go to the forums and research your question

2. Post your case number for a MOD to easily start researching for you

3. To make your post more visible, you can tag a MOD by simply typing @MOD_NAME

Do you have additional questions? If so, leave them here and I will try to help or point you in the right direction (I don't know a lot, but I know a lot) :)

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Seller_dnxnrsZIeTNo3
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Hi sellers!

Few things are more stressful than a message that reads: "Give me a refund or I'm leaving you a 1-star review." It's frustrating — and it happens more than you'd think. Knowing exactly how to respond (and what to avoid) can protect your account, your reputation, and your seller metrics. But how you respond to threats matters just as much as the feedback itself.

❌ What NOT to Do

Amazon's Anti-Manipulation Policy is clear: you cannot offer refunds, discounts, or any compensation in exchange for feedback removal or positive reviews. Doing so can result in account suspension — even if the buyer initiated the threat.

  • Don't offer a refund contingent on them not leaving feedback
  • Don't ask buyers to remove or change feedback in exchange for anything
  • Don't threaten or pressure buyers in any way
  • Don't ignore the message entirely — document everything

✅ What TO Do

Step 1: Respond professionally and promptly

Reply to the buyer's message calmly and focus on resolving their issue — not the feedback threat. A simple, empathetic response goes a long way:

"I'm sorry to hear you had a frustrating experience. I'd love to make this right — can you share more details so I can find the best solution for you?"

Step 2: Resolve the issue on its own merits

If the buyer has a legitimate complaint, address it — not because they threatened you, but because it's the right thing to do. Resolving issues proactively often leads buyers to reconsider leaving negative feedback on their own.

Step 3: Report the threat to Amazon

If a buyer explicitly threatens negative feedback to extort a refund or free product, you can report this through Seller Central's Contact Us page. Amazon takes buyer extortion seriously.

Step 4: Respond publicly if feedback is left

If negative feedback is posted, use the Feedback Manager to leave a professional public response. Future buyers will read it — a calm, solution-focused reply shows your commitment to customer service.

Step 5: Request removal if feedback violates Amazon's guidelines

Feedback that contains threats, profanity, or references a fulfillment issue (for FBA orders) may be eligible for removal. Submit a removal request directly through Feedback Manager.

💡 Pro Tip: Keep a record of all buyer messages involving threats. If the situation escalates, having documentation protects you when contacting Amazon Seller Support.

Have you ever dealt with a feedback threat? How did you handle it — and what would you do differently now? Share your experience below so we can all learn from each other! 👇

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Seller_hL6MqM17Y9bjg
in New Seller Community group
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I am a brand new seller, and I have already successfully completed my Identity and Address Verification under my Personal Name. I am operating as a home-based business (Sole Proprietor/DBA) with all proper state business registration documents.

I am now hitting a "Catch-22" regarding the 2026 ungating requirements that I haven't seen a clear solution for.

The Situation:

• Account Status: Fully Verified (under my Personal Name and Home Address).

• Documentation: I have a registered Business Name (DBA) and an EIN, but because I work from home, my utility bills remain in my Personal Name to satisfy Amazon’s address verification.

• The Conflict: I am ready to source inventory from legitimate wholesalers/distributors. These suppliers require my business license and, consequently, issue all invoices in my Business Name.

The Catch-22 Paradox:

1. The Invoice Match: In 2026, Amazon’s automated ungating system appears to require a 1:1 match between the "Legal Entity" name in Seller Central and the "Bill To" name on the wholesale invoice.

2. The Verification Risk: If I change my Legal Entity name to my Business Name to match the invoices, I risk triggering a re-verification. Since I cannot produce a utility bill in a business name for a residential address, I would likely fail that verification.

3. The Rejection Loop: If I keep my account in my Personal Name (to protect my verified status), my wholesale invoices are consistently rejected because the name on the invoice (Business Name) does not match the account (Personal Name).

My Question:

For those of you who are already verified as individuals/home-based businesses, how are you getting invoices approved that are made out to your business entity?

Is there a specific way to "link" a Business Name to a verified Personal Account in the backend so the automated system recognizes both? I want to start sourcing, but I’m at a standstill because I cannot reconcile these two requirements.

Has anyone successfully used a "Personal Name DBA Business Name" format in the Legal Entity section without triggering a utility bill rejection, or is there another way?

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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.