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New Seller Community

529K members
2.8K discussions
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New Seller Community

529K members
2.8K discussions
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Seller_vJyo1vWWhXZve∙in New Seller Community group
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Seller_2RoMQKR7DAiYj∙in New Seller Community group
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Seller_3rh3CInJDZeiO∙in New Seller Community group
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Seller_sTD01W9qTqTxf∙in New Seller Community group
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Seller_QW6FSMv5nlfUm∙in New Seller Community group
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Seller_T6xAidkaKl8m4∙in New Seller Community group
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Seller_p2k7hElrSH1cv∙in New Seller Community group
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Seller_fmGVHg7R8ECgi∙in New Seller Community group
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Seller_mR1cmWtlOZ3ft∙in New Seller Community group
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Seller_fSGNJUXduJVHE∙in New Seller Community group
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Seller_vJyo1vWWhXZve∙in New Seller Community group
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Deaactivated seller account
by Seller_vJyo1vWWhXZve

Hi, I have recently gotten a email from amazon regarding a Ip violation that resulted in my account getting deactivated. i have submitted all relevant invoices with a screenshot of my DHL account and still they say i do not have enough information, they asked for information regarding suplier, buyer, product details and order date are all available in the invoice. I am at a loss since amazon keeps sending the same template email over and over again and i have provided all of the relevant information.

The IP violation also states that the brand One piece is the Ip i violated however just by doing a quick search we can see:

https://www.amazon.com.au/Piece-Booster-Packs-Emperors-World/dp/B0DGG3Z29X/ref=sr_1_6?crid=3QFDS075SGPDM&dib=eyJ2IjoiMSJ9.E9kUHoImx151jBG6r_QqzESM7ZfOCQg4sfJjENEhEUgMOZINgy41dvS6mjPfMCidwPkXFYbjmPAcvoqUpGA1TkU0qSHyPR2cvQFl3ioXrkc.m_lzDzsUZ4tz9T6T8qwakroRuoXxQ3FQ9z9aeyp43h0&dib_tag=se&keywords=one+piece+op+9&qid=1733545882&sprefix=one+piece+op+%2Caps%2C307&sr=8-6

Ungated, so i should be able to sell this product no?

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Seller_2RoMQKR7DAiYj∙in New Seller Community group
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Product compliance - manufacturer minimum age
by Seller_2RoMQKR7DAiYj

I've had a product that by mistake I put the manufacturing age 14 months, but I mean for 14 and older (192 months). It went to the compliance team. I made the change to the listing, but since it's suppressed, the change doesn't show. I appealed more than 5 times and they refused to make the change.

I tried to call and no one can help. What do you suggest I do?

It's really frustrating because I sent the stock through amazon FBA and they cancelled my listing.

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Seller_3rh3CInJDZeiO∙in New Seller Community group
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Account closed
by Seller_3rh3CInJDZeiO

my account is deactivated amazon found another account related

I filled so many affidavit always Denied

When I applied for my funds. Amazon decided to keep all my funds

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Seller_sTD01W9qTqTxf∙in New Seller Community group
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Minimum required age field locked, Amazon won't reply and need help ASAP
by Seller_sTD01W9qTqTxf
Amazon replied

My listing was inactivated because of a technical error, I already have a case but it's being ignored and haven't gotten a response in multiple days so I'm worried it got lost or something. Details: My "minimum manufactured age" field in the description doesn't match my CPC, however this is an easy fix- I will change the field to do so but it's locked and I need amazon support to update it for me (36 months) to match the CPC or unlock the field so I can. I am getting units stranded notices and it's during peak holidays which is very frustrating. My case number I was told I would get a response on was 16502508951, but still nothing.

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Seller_QW6FSMv5nlfUm∙in New Seller Community group
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Brand Registry application delay
by Seller_QW6FSMv5nlfUm
Amazon replied

My Brand Registry application for Design Motel, which has been marked as "currently under review" for some time. The case ID is 16665566501.

On 11/14, I received a message indicating that there was a discrepancy regarding the trademark type. While I initially listed the trademark type as a Word Mark, the USPTO record for trademark number 98789146 indicates it is a Design Type Mark. I have since clarified this was an honest mistake and uploaded all the required documents to address the issue.

However, I am unable to track the status of my application as there is no open case available for updates. This process seems to be taking longer than expected, and I am unsure of the next steps.

Could you please provide an update on the status of my application? Additionally, is there anything further I can do to facilitate or expedite the review process?

I appreciate your time and assistance, and I look forward to your response.

Thank you,

Christine

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Seller_T6xAidkaKl8m4∙in New Seller Community group
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Buyers not reading descriptions
by Seller_T6xAidkaKl8m4

How do we deal with buyers who clearly did not read the description of an item and just went by the vague title and pictures that amazon will not change?

I strictly follow the description of the listing to the fullest extent, yet im still having to deal with customers not reading what they bought when its right in front of them.

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Seller_p2k7hElrSH1cv∙in New Seller Community group
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Return and refund no pictures confirm
by Seller_p2k7hElrSH1cv

Hi, I’m a new seller on Amazon seller canter ,i have customer return product but never get receipt the package from customer and customer refund no picture to confirm about product damaged but amazon accepts all issues from customer and make me loss money for that detail can. Please who know about how can i fix this problem help me . Thank you so much

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Seller_fmGVHg7R8ECgi∙in New Seller Community group
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HELP WITH ACCOUNT REACTIVATION
by Seller_fmGVHg7R8ECgi

CAN SOMEONE RECOMMEND A COMPANY OR A PROFESSIONAL WHO CAN HELP ME REACTIVATE MY ACCOUNT, I HAVE TRIED IN EVERY WAY BUT I CANNOT, MY ACCOUNT HAS BEEN DEACTIVATED FOR MORE THAN 4 MONTHS, RICARDO WHO WAS SUPPOSED TO HELP ME HERE HAS NOT ANSWERED ME ANYMORE, I NEED HELP, CAN SOMEONE HELP ME PLEASE? MY PROBLEM IS NOT A PROBLEM THAT CANNOT BE SOLVED BUT UNFORTUNATELY I DON'T KNOW HOW TO WRITE TO AMAZON SO THAT THEY WILL ACCEPT AND REACTIVATE MY ACCOUNT, I AM WAITING FOR HELP! A RECOMMENDATION OF A PROFESSIONAL WILL HELP ME A LOT!!

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Seller_mR1cmWtlOZ3ft∙in New Seller Community group
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Have My Brand Registry Incentives Been Activated Without a Product Launch?
by Seller_mR1cmWtlOZ3ft
Amazon replied

Hello everyone,

I registered my brand with Amazon Brand Registry several months ago but have not launched my first product yet. I currently have a listing that is inactive and has never been launched or made live for sale.

I'm concerned about the time-constrained benefits (such as advertising credits, referral bonuses, and promotional opportunities) that are offered to new sellers under the Brand Registry program. Specifically, I would like to know:

  • Does the activation of these benefits depend on the approval date of the Brand Registry, or do they only start once a product is launched and listed as live?
  • Is my inactive listing (which has never been live I believe) sufficient to trigger the start of these benefits, or do I need to have an active product?
  • If the benefits have already been activated, how can I check their status or remaining time in my account?
  • I would appreciate any insights or advice from those who have faced a similar situation or who are familiar with how the timelines for these incentives work.

Thank you in advance for your help!

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Seller_fSGNJUXduJVHE∙in New Seller Community group
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our account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification. Information about your business, if applicable 1 gov
by Seller_fSGNJUXduJVHE

our account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.

Information about your business, if applicable

1 government issued photo ID

1 bank account statement or credit card statement

Business license, if applicable.

Please provide the following information to gain complete access

Reactivate Account

there is no option to submit documents

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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.