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New Seller Community

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New Seller Community

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Seller_4GjtS9k0cnHHv
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Seller_Cym74RAIoQujz
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Seller_4GjtS9k0cnHHv
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📰 New Seller Community Digest (March 14th Edition)
by Seller_4GjtS9k0cnHHv

Catch up on what's been shared by fellow communities across the forum over the last couple of weeks! Hop into discussions around optimizing your own detail pages,

🤝 How to create Deals for Amazon's Big Spring Sale: The Big Spring Sales event is fast approaching! Learn how to submit you deals in this thread and remember to get deals submitted before March 17th to be eligible for consideration.

🧭 Navigating the Account Health page: View a visual breakdown of the Account Health Page (AHP) and learn how to navigate your AHP like a pro!

☑️ Brand Approval vs Brand Registry - The Critical Differences: Understand the breakdown of what each of these important programs offer. This is great information to review as a new seller on Amazon. Take a look!

💡 Tips on Improving your detail page: Detail pages can make or break your success on Amazon. It can be incredibly difficult to try to figure out what to improve when you have been working with products for a long time. Learn from others and join in on the discussion through peer review and shared insights on real detail pages.

🍀 Get Festive!: St. Patrick's Day is just around the corner. Jump into this discussion to learn some quick tips for holiday success and participate in the fun discussion!

Hopefully this round-up of recently posted content helped you learn something new this week! Let us know below which you liked and what other pieces of to content or topics you'd like to see here in the New Seller Community. We'd love to hear from you!

CR_Amazon

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Seller_Cym74RAIoQujz
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HELP! Brand Registry stuck and being auto-rejected
by Seller_Cym74RAIoQujz
Amazon replied

Community, I need help! I continue to get auto-rejected when submitting my brand registry enrollment. Each time I appeal, I win the appeal, and then get this vague reply which is inaccurate.

Hello,

Unfortunately none of these responses are valid:

This decision was made due to one or more of the following reasons:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

RESPONSE: I just created my account in 2025 and have not listed or sold any products yet. My Seller Central shows a health of 100%

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

RESPONSE: I have no other Amazon accounts. I started in 2025, and we have not sold any products yet on Amazon

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

RESPONSE: My account has received seller verification, and tax verification

d) inability to provide sufficient evidence of branding on products/packaging;

RESPONSE: Each image I have uploaded has shown our word mark laser printed on each of the products.

e) you have a selling account that is de-activated, or

RESPONSE: My seller account is active and I am paying for a Professional account despite not being able to get Professional Support!

f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

RESPONSE: My trademark application was filed by myself, and is currently in the Live Pending stage.

None of the reasons for this Brand Registry request are valid.

Please help.

My case #s are:

17251939511

17229013941

17308402311

17398518131

17287952691

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Seller_E7AX7FKrZUZjd
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How to get help from Amazon staff in Vietnam
by Seller_E7AX7FKrZUZjd

Hi, I am new in this market. Therefore I dont really understand all requests from Amazon to verify my account. I really need someone to look in to my account and help me with those issues in Vietnam. Please help!

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Seller_CRdDDbyfTGitl
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Your request has been declined because you have not been charged a subscription fee in the last 90 days.
by Seller_CRdDDbyfTGitl
Amazon replied

I was charged a subscription fee and the tax invoice is in my account. I downgraded the plan to individual plan and requested for a refund on the subscription fee three times over chat and phone and each time I was told the charge was denied because I have not been charged a subscription fee in the last 90 days - Case ID 17336039371. The first time it was rejected I reckon was because the tax invoice hasn't been generated yet. So I waited for a few more days before raising the request again and I was still rejected for the same reason. The charge has only been made a week ago so I'm well within the 90days grace period. The money has already been deducted on my card and at this point I'm hoping someone from Amazon will see this and process my refund before I resort to a chargeback. Thank you.

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Seller_vPTN6T9VXGd3J
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Inactive Markets
by Seller_vPTN6T9VXGd3J

Hi, for a long time the markets of MX, CA and US have been inactive, i have created tickets about this and the verification team ends up re-verifying my account, this has happened a lot of times but the marketplaces are still as inactive. I don't know what to do anymore, please help.

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Seller_SQ6lNU8zkqJnx
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Brand Registry Application Was Rejected
by Seller_SQ6lNU8zkqJnx

Hello,

I applied for brand registry but got rejected twice. The reason they gave is: "This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form."

On top of that, they locked my application for 90 days. Can anyone help me figure out what's going on?

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Seller_OFsVYnyRsMC0y
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I have completed the INFORM Consumers Act, but I am unable to activate my account
by Seller_OFsVYnyRsMC0y
Amazon replied

This is a new issue, and there has been no reply to the previous post. Please don't delete my question !

I have submitted the required materials for verification and have passed,

which reads 。We have successfully completed all open verifications. We appreciate your efforts in supporting this verification process.

When I click on the （Reactivate Now）, I will be taken to the account page

In the recent case 17405551181, I have not received effective help

It's been 1 month and it hasn't been activated, I need help, it looks like a BUG

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Seller_Emt7RXzLOuwZd
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PROBLEMAS CON MI CUENTA BANCARIA
by Seller_Emt7RXzLOuwZd
Amazon replied

AMAZON NO ACEPTA MI CUENTA DE PAYONNER, DICIENDO: "Tu cuenta bancaria acabada en no es apta para recibir el pago debido a que está pendiente la acción del proceso de verificación de la identidad del cliente según tu proveedor de servicio de pagos. Ponte en contacto con tu proveedor de servicio de pagos y completa las medidas necesarias y recibir el pago en la cuenta bancaria"

El problema surgió cuando intenté incluir la misma cuenta de Amazon USA a Amazon Canadá. ¿Cuál es la solución? dado que no puedo recibir los pagos de mis ventas en Amazon

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Seller_nZoy0W9VRsnPx
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Safe-T-Claim
by Seller_nZoy0W9VRsnPx
Amazon replied

I need help! 2 Claims I put in twice, not actual reviews, one Shows DELIVERED in good condition, and they can't even go view the tracking, and I attached it as well. Two denials that should be approved. One delivered yet refunded cakes, one never delivered yet I was not reimbursed. Safe-T-Claims 60889-34263-8106920 and 20015-65129-0374139

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Seller_h01Rs5pPgV2QW
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Insurance policy
by Seller_h01Rs5pPgV2QW

@Seller_t9kvdr2yixQej

Hello,

Amazon just rejected our insurance policy, can you help?

According to the business insurance FAQ, our products should fell under Critical automotive parts.

Case #17333450541

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Seller_ENt3aA80d5aA8
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why this happen
by Seller_ENt3aA80d5aA8
Amazon replied

i couldn login, many ways delete cache already i have done

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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.