I am beyond shocked and appauled at how horrible the Seller system is. In 7 days, I have had my account deactivated THREE times. Including the most recent time while I was in a chat with Seller Support.

The first time, it gave zero reason, just said to update my charge method. There is nothing wrong with the charge method. Its a brand new account and card, I've been using it for three months, its not remotely near the limit. I was forced to change it. Three days later the exact same thing, I had to change AGAIN.

Today, while I'm in the middle of working, I get told by support that my account is inactive, during the support call. He tells me he can't help because its not his department. He can't even tell me why its been disabled a third time. My account says I "may" need to provide information to verify my account. Except theres nowhere to enter any information. The information it says I "may" need to enter are photo ID, bank statement, buisness license. These have already all been provided. It asks me to submit my information, I click it, its already all filled in, still correct info, I submit. My account becomes active again. Moments later its inactive again telling me the charge method must be changed again.

This is so beyond ridiculous and incompetent I'm at a loss for words. How does Amazon even function like this? I work at a tech company, cyber security, and we have a software program we sell. If our product was this awful at doing the most basic task, like collecting a piece of information that it says it needs to collect, we would be out of business. What is going on?

The buyers left product reviews in the seller's feedback, and Amazon refuses to remove them.

I receive a stock answer each time: "We’re unable to remove this feedback because the feedback for order doesn't meet our guidelines for suppression."

According to the deletion rules, feedback is subject to deletion if the entire text of the product is a review.

Here is the comment in question:

Missing 2 gray seat cushions case ID: 16801855301

Product was missing a poles that connects to the top and the bottom. case ID:16560212911

Reviews don't have words that describe the quality of the seller's service

If any Amazon employee would like to help me that would be appreciated!

In addition this I've found that buyers don't seem to know where to contact the seller to resolve their minor issues, so they use the feedback as a message board.

I think there's a need for Amazon to let buyers know how to contact us to resolve minor issues, and I think that would greatly improve the buyer's shopping experience score.

I don't think it can be up to us to relay to the buyer how to find us and tell them the difference between a feedback and a review. It's too difficult for us, and the buyer is already angry that they can't reach us, so if we say too much it will only make them more angry!

Hopefully these issues can be optimized and hopefully Amazon will get better.

I am just giving up on selling on amazon. It seems every step is impossible and every page is broken, the links dont work and I cant upload images. I have followed every step exactly as the instructions provide and every time I wrestle my way through one ste I am met with an even harder challenge at the next step. It is impossible that this is not made this difficult on purpose so what is the reason??? this is completely absurd!

case id 16899116741

I am writing to bring your attention to a 2-star Amazon Vine review on our product name MEGA PATCH ASIN B0DJLBJFT4. I believe this review violates Amazon’s Vine Program guidelines and community review policies. Its content, associated with the trusted Amazon Vine tag, is vague, unsupported, and potentially misleading to customers.

The credibility of this reviewer's writing style is also in question. As a seller I don't see him doing vine reviews for many other products.

Below are the specific reasons I believe the review should be reconsidered for removal:

Review Details

Rating: 2 Stars

Review Title: "They don't do anything"

Review Body:

"Tried these out on a couple of pimples, hoping they would work like all the other pimple patches, reducing pain/irritation and shrinking them over time so I didn't have to pop them, aaaand they kind of made them worse. They didn't disappear, the pain got worse, and kind of just made the area soggy. Would not purchase again."

Reviewer Name:

David J

ASIN: B0DJLBJFT4

Reasons for Policy Violation

Subjective and Unsupported Claims:

The reviewer states that the product "made the area soggy" and "kind of made them worse" without providing any factual or detailed feedback about their experience.

Amazon Vine reviews are intended to be insightful, constructive, and helpful for other shoppers. This review falls short of those standards, offering little actionable information while potentially confusing or misleading future buyers.Also creating a biased judgement on the product

Potential Misuse of the Product:

The review does not specify whether the product was used in line with the clear instructions provided.

The Mega Patch is explicitly designed for clean, dry skin and is most effective on whiteheads or pimples with visible heads. Improper use or applying the product to incompatible skin conditions could lead to the described experience, which is not a reflection of the product’s actual quality or effectiveness.

Misrepresentation of Product Performance:

The broad statement that the product “doesn’t do anything” directly contradicts both the product’s scientifically-backed formulation and positive feedback from many other customers.

This misrepresentation can unfairly deter potential buyers and tarnish the brand’s credibility despite the product’s proven benefits.

Vague and Unhelpful Feedback:

Phrases such as "kind of made them worse" and "kind of made the area soggy" lack clarity and fail to provide meaningful insights for other shoppers.

The Vine Program encourages detailed, informative reviews that allow customers to make well-informed purchasing decisions. This review fails to meet that expectation, offering no constructive critique or suggestions for improvement.

Impact of the Amazon Vine Tag on My Brand

As a small business, I rely on customer trust to maintain a positive brand reputation. Reviews tagged with the Amazon Vine badge are given higher credibility by customers due to their association with Amazon’s trusted program. This review’s vague, unsupported, and potentially misleading content could:

Unfairly dissuade potential buyers, creating unwarranted doubts about the product’s effectiveness.

Erode trust in the Amazon Vine Program by promoting non constructive feedback as credible.

Damage my brand’s reputation, as the Vine tag adds undue weight to an otherwise unsupported and unhelpful critique.

Please consider my request as brand owner and partner seller at amazon.