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New Seller Community

483K members
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New Seller Community

483K members
3.6K discussions
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Seller_gxqYYfRwe5bIr
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Seller_o9hYOTvQaxwCh
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Seller_7ifM0NGeZu2MA
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Seller_JWmh0oWSSf6So
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Seller_tviwkF1XfTFTU
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Seller_FYs1Dz5WksGzX
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Seller_aLNkqxXUdChFM
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Seller_9DGJuawmaUwxa
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Seller_a6XTBNUnoA7N6
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Seller_gxqYYfRwe5bIr
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Request for Permanent Account Deletion
by Seller_gxqYYfRwe5bIr

Dear Amazon Customer Service,

I am writing to request the permanent deletion of my Amazon account, associated with the email address . I understand that my account has been closed, and I would like to ensure it is completely removed from Amazon's systems.

I request that yo:

- Permanently delete my account: Remove all personal data, account information, and order history associated with my account.

- Confirm account deletion: Provide confirmation once the account has been deleted.

If there's any additional information required to process this request, please let me know. I appreciate your assistance in this matter.

Thank you for your time and consideration.

Sincerely,

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Seller_o9hYOTvQaxwCh
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How to increase my sales volume ?
by Seller_o9hYOTvQaxwCh

How to increase my sales volume ? I've been in business for 2 months, the product links have been optimized, coupons have been arranged, the price is lower than similar products, and advertising also running, but there is no sales, how to break through the 0 sales?

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Seller_7ifM0NGeZu2MA
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HELP PLEASE!!!
by Seller_7ifM0NGeZu2MA
Amazon replied

Subject: Listing Deactivated Despite Prior Brand Approval – Need Assistance

Hello,

I need help with a listing that was recently deactivated and is now asking for approval again, including a purchase invoice for 300 units.

I was approved to sell the Arm & Hammer brand on April 8, 2025, and since then, I have successfully fulfilled 28 orders, including several business customer purchases with 2, 4, and even 6 sets per order. I have not received a single complaint or issue from any of my buyers.

Today, I attempted to set a business price for that listing, and to my surprise, the listing was immediately deactivated—without any clear reason.

If I was approved by Amazon on April 8 and have been consistently selling the product with positive results, I don’t understand why the listing would now require a new approval and a 300-unit invoice.

I invested in this product based on the approval granted by Amazon. I have inventory available and ready to ship, and unfortunately, I cannot return this inventory. It feels unfair to lose that investment due to an issue that may have been triggered simply by setting a business price.

As soon as the listing was deactivated, I removed the business pricing in case that was the cause. I respectfully ask for support in resolving this situation and reactivating the listing.

Thank you very much in advance for your help.

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Seller_JWmh0oWSSf6So
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CPC CERTIFICATE
by Seller_JWmh0oWSSf6So
Amazon replied

Dear Amazon Team:

My product triggered CPC review and I have submitted CPC certification. Now it has been a long time since I submitted the review, but the review still did not pass and I have not received any response from the review team. My product inventory is at risk of being removed!I beg for help.

Our case ID is: 17839043641

@Seller_8hQgfj6OVZYse@Seller_zukQNO61PzGck@Seller_l7Jtck9jxnEA0@Seller_GEZPMc4CeQfh6

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Seller_tviwkF1XfTFTU
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Customer Reviews Not Shared Between Japan and US Listings (Same ASIN/SKU)
by Seller_tviwkF1XfTFTU
Amazon replied

Hello,

I recently linked a product from Amazon Japan to Amazon US using Global Selling. Everything transferred successfully—product title, description, images, SKU, and ASIN are all identical across both marketplaces.

Both listings are under the same registered brand (Brand Registry completed for both JP and US).However, the customer reviews from the Japan listing are not showing on the US product page.

Reviews were a key reason for choosing to link listings globally, so I’d really appreciate any help.

Is there someone who can clarify why the reviews are not being reflected, despite all other elements being correctly synchronized?

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Seller_FYs1Dz5WksGzX
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I need droppshipping information
by Seller_FYs1Dz5WksGzX
Amazon replied

I do not know what to do as a amazon seller.

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Seller_aLNkqxXUdChFM
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Problem number 17982115541 ASIN B0FCR9K673 is be Misjudged as a professional medical device
by Seller_aLNkqxXUdChFM
Amazon replied

Problem number 17982115541 ASIN B0FCR9K673 is OTC home use device, ordinary home use Electronic Blood Pressure Monitor (Arm Type). But Amazon system AI always thought it is Professional medical equipment and Remove this product. Please help to review and reactive it. thanks.

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Seller_9DGJuawmaUwxa
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More than half of a month my items have not been avaible for sale. It is still in Out of Stock status
by Seller_9DGJuawmaUwxa

Please help me! Amazon seems not to care about my problem. I believe made a mistake by changing the Number of Item in the Product Details page while the items were still in the Receiving status. My Items are still in the Out of Stock status for more than half of a month. I couldn't find anyone help me for this.

This is the case id:17998705691

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Seller_a6XTBNUnoA7N6
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How to start selling
by Seller_a6XTBNUnoA7N6

I need help to start and ending need direction

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Seller_DBsqj63KWZSLD
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5 Months – No Resolution – 12 FBA Units Missing – ASIN X004IY1ZSL
by Seller_DBsqj63KWZSLD
Amazon replied

Hi fellow sellers,

I'm reaching out here after months of frustration and no resolution through Amazon's official support channels.

Over 4 months ago, I opened multiple cases regarding 12 units (ASIN B0C3G9J5Q8) that were confirmed delivered to the fulfillment center but never received into inventory.

✔️ Carrier shows delivery completed

✔️ All required documents (invoice, shipment proof) submitted multiple times

✔️ No issues from our side – the loss happened within Amazon's warehouse

Despite providing full documentation and following up repeatedly, all we’ve received are generic, copy-paste responses — with no actual investigation, reimbursement, or inventory update.

This has seriously impacted our business:

Caused inventory shortages and lost revenue

Hurt our seller performance metrics

Wasted countless hours with Seller Support

We’ve done everything by the book — Amazon, this is not acceptable.

Fellow sellers, if you've dealt with something similar — how did you finally get Amazon to act?

Tagging FBA Investigation/Seller Performance Teams in case anyone is listening here.

@Amazon – please stand by your selling partners and help resolve this issue properly.

Thanks,

Emazing Deals

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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.