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Seller_l7Jtck9jxnEA0
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Hi Sellers!

One of the most common questions we see in the forums is about product categorization — and getting it right can make a real difference in your visibility and sales. Think of it this way: if your product were in a physical store, you'd want it on the right shelf so customers can actually find it. The same principle applies to your Amazon listings.

Now is the time to ensure that your listings are in the correct category! Let's walk through the essentials of getting your products into the right category.

Why Accurate Categorization Matters

When your product is in the right category:

- Customers find it more easily through browse and search

- Your listing is eligible for the correct filters and refinements

- You avoid potential listing errors or suppression

- You meet category-specific requirements from the start

How to Categorize Your Products

1. Use the Product Classifier tool - When adding a product in Seller Central, the Product Classifier helps you search for and select the most specific category (browse node) for your item. Always choose the most specific sub-category available rather than a broad parent category.

2. Create Listings in Bulk - Use category-specific feeds to ensure you are mapping your product data to the correct fields, reducing errors and listing suppression.

3 . Download the Browse Tree Guide (BTG) - Available in the Downloads section of Seller Central Help, the BTG provides a complete list of category nodes for each product type. This is especially helpful if you're listing in bulk using inventory file templates.

4. Match your Item Type Keyword - When using flat files, ensure the item type keyword you select closely matches your product. This determines which category your product lands in and which attributes are required.

5. Review Product Page Style Guides - Each category has guidelines for required fields and best practices. This will help ensure your product has all the required information on your listing.

Common Mistakes to Avoid

- Selecting a broad category when a more specific one exists (e.g., choosing "Kitchen" instead of "Kitchen > Bakeware > Cake Pans")

- Using an incorrect item type keyword in your flat file upload

- Ignoring processing report errors related to categorization — these often indicate a mismatch

Note: It is a violation of our Product Detail Page Rules to classify your products incorrectly, so ensure that you start out

What If You Need Approval?

Some categories require approval before you can list. If you encounter an "approval required" message, navigate to the Add a Product page, search for your product type, and follow the application steps. Requirements vary by category and may include documentation or performance checks.

How to Fix Incorrectly Categorized Items

Already listed and suspect your product is in the wrong category? Here's how to identify and correct the issue:

1. Confirm Your Current Category

- Go to your product's detail page and check the category breadcrumb displayed near the top (e.g., "Home & Kitchen > Bakeware > Cake Pans")

- Compare this to where your product *should* appear — look at where similar, correctly-categorized competitor products are listed

2. Update via Inventory File (Recommended)

3. Use the Product Classifier tool in Seller Central

- Go to **Help > Get Support** and search for "product category change"

- Use the self-service function to submit a reclassification request

- Provide the ASIN, the current (incorrect) category, and the correct category you'd like it moved to

4. Contact Brand Support (Brand Registered Sellers) if you need help after taking the steps above

- If you're enrolled in Brand Registry, contact Brand Support directly — this is often the most effective route for category corrections

- Provide your batch ID, ASIN, the incorrect category, and the target category with supporting evidence (e.g., competitor ASINs in the correct category)

5. Review and Fix Processing Report Errors

- After any upload, download your Processing Report from the inventory upload page

- Look for error codes related to categorization mismatches — these often indicate your item type keyword doesn't match the category and can be found in the help pages by searching the error code number

- Correct the flagged fields and re-upload

Tips for Verifying the Fix:

- After making changes, allow 24–48 hours for updates to reflect on the detail page

- Re-check the category breadcrumb on your listing to confirm the correction took effect

- If the category reverts or doesn't change, open a support case referencing your original request

If you still need help after troubleshooting, please reach out to Seller Support. Be sure to provide your batch ID so they can investigate the errors.

Note: If you have a case-specific issue, please create a new discussion and provide your case ID. We will get to your post as quickly as possible.

Helpful Resources

- Accurately classifying your products

- Classify Your Products Using Product Classifier

- Create inventory file templates and classify your products

- Browse Tree Guide & Inventory File Templates

- Review a Processing Report

- Categories and products that require approval

- Optimize Your Product Discoverability

- Product Detail Page Rules

💬 LET'S TALK — ENGAGEMENT CORNER 💬

We'd love to hear from you! Drop your answers below:

➡️ Have you ever noticed a sales boost after correcting your product's category?

➡️ What's the trickiest product you've had to categorize — and how did you figure it out?

➡️ Pro tip to share? If you've found a workflow that makes categorization easier (especially for bulk uploads), share it with the community!

Your experience could help a fellow seller avoid a common pitfall. Let's learn from each other! 👇

5 votes
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Seller_l9X0x6PSlUbNZ
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No estoy vendiendo y necesito ayuda
by Seller_l9X0x6PSlUbNZ

Hola, soy un nuevo vendedor en Amazon, llevo 4 meses mas o menos con mi producto activo pero no vendo nada, he hecho todo lo que se me ocurre para que se venda pero no pasa nada aun y me inquieta bastante, cabe resaltar que mi marca no esta registrada, por lo tanto mi producto sale como “generico”. Si hay alguien que me pueda ayudar seria estupendo, gracias!

4 votes
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Seller_0EiTWTPC4Lbig
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Best Advice to all new sellers....
by Seller_0EiTWTPC4Lbig
Amazon replied

In my 18+ years doing this, I see a common thread of new and/or struggling sellers blaming Amazon for everything. They complain and cannot understand why Amazon does not "care" about them.

I will advise anyone to get past this thinking immediately.

Amazon is a business that has its only obligation to its shareholders. Not sellers.

This platforms is a money making machine IF and only IF you can adapt to the way THEY do things! Dont expect Amazon to adapt to the way you do things!

As to the forums here, its also good to ask those giving you advice what their success has been. Lots of sellers come here to complain and paint Amazon as this or that. They make their experiences seem universal and fact based, rather than what they are - just singluar data points.

Amazon IS hard. Amazon IS worth it - if you figure out how to speak THEIR language!

22 votes
10 votes
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Seller_wP06ObHUTB6Y7
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"Delivered to Buyer" vs "Shipped"
by Seller_wP06ObHUTB6Y7

The vast majority of my orders end at the state "Shipped". Clicking on the tracking number shows the package delivered and everyone is happy.

I have 3 orders that were delivered according to the tracking number a week ago. The status of the order is listed as "Delivered to Buyer". I have received no complaints or messages from the buyers.

What does it mean that a few orders are listed as "Delivered to Buyer" but the vast majority of orders are listed as "Shipped"?

Thanks.

Chris

1 vote
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Seller_ioWkxwoW6iMYw
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大家哈,非常高兴认识广大的卖家们!,很高兴认识你们,可以在我的帖子下留言,我们相互交流,互相学习成长。

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Seller_Qbd0RsfZFEZBY
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The policy:

Amazon pays sellers via Automated Clearing House (ACH) or electronic funds transfer. All payments are sent directly to the bank account on file in your payment settings - Amazon cannot make payments to credit cards or online payment systems like PayPal.

Amazon settles seller accounts every two weeks. The process works by taking your beginning balance, adding sales, subtracting expenses and refunds, then transferring payment after withholding a reserve amount. This reserved amount becomes your beginning balance for the next settlement period.

After Amazon initiates a payment, it can take up to five business days for funds to appear in your bank account. The actual transfer timing depends on your bank’s processing schedule.

The Reality:

While all the above is true it does not paint a realistic picture for when a new seller can expect to get paid and the "nuts and bolts" are more nuanced.

As a new seller do not expect to receive a disbursement for sales for the first 30-60 days optimistically. I didnt receive a full disbursement for three months when I first started.

This is due to sales proceeds being withheld for the potential returns and refunds of items sold. Buyers have 30 days to initiate a return or refund request, this time period is extended during the holiday season. So..do the math. If someone buys your item those funds wont be elidgible for disbursement for a month. Then disbursements for new sellers a bi-weekly so add 2 weeks. This is the optimistic viewpoint. Now if your seller account has increasing sales over time your sales proceeds can be held longer to cover for the expected exponential increase in sales,refund and returns. This is called sales velocity and it can trigger a "Velocity Review" which is 45 days on its own.

Expect this to run like a business. 30/60/90 day terms are normal in business. That means you dont get paid usually for up to three months for items sold. This is accounts receivable. Now of course you'll need to continue operating and buying inventory, this is called accounts payable.

The gap between accounts receivable and accounts payable is where some new sellers can get in trouble. This is the time between you getting paid and you buying more inventory. Most businesses have cash on hand, a line of credit, credit cards or a small business loan to manage this.

Word to the wise. Using third party lenders to fill this gap can kill your business as it is widely known that these lenders are predatory and will take funds out of your account that may not match the time and amount you agreed to and it is always expensive to borrow fromm these types of lenders.

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Seller_dnxnrsZIeTNo3
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Hello sellers!

This Ask an Experienced Seller thread will be featuring 3 sellers who will help you tackle one of the most frustrating challenges new sellers face: managing feedback, buyer-seller messaging and customer relations. Our experienced sellers are here to answer your questions based on their real-world experience.

💬 How This Works

Drop your question in the comments below. Our experienced sellers will respond with practical, experience-based advice throughout the thread. Whether you're dealing with a situation right now or want to be prepared — this is your space to ask.

🔍 Not Sure What to Ask? Here Are Some Common Questions to Get You Started:

"What communication strategies work best for preventing feedback?"

"How do I handle customers who are angry even after I did everything right?"

"What's the best way to apologize without admitting fault?"

Sound familiar? These are exactly the kinds of questions our experienced sellers are here to tackle.

💡 Pro Tip: The more specific your question, the more useful the answer. Share the situation you're dealing with — what happened, what you've already tried, and what outcome you're hoping for. Our experienced sellers can give you a real, actionable response instead of a generic one.

Meet our experienced sellers:

Seller TVOI50: Hi, my name is Tish. We’ve been selling on Amazon for 5 years in the Office Furniture category. We are FBM, an authorized re-seller for a major furniture manufacturer and strive to make every transaction a seamless one. If it’s not, our customer service makes up for it with a short response lag time and a top warranty program.

Seller LaudisiDG: Hello! My name is Leandra. I have been selling on Amazon for almost 20 years as both a private account manager and an agency account manager, as well as a creative team lead and compliance specialist. My primary focus is navigating Amazon’s compliance requirements, using SEO as the main driver of sales with advertising in a supporting role, and providing clear, easy-to-read product information through both infographics and text.

Seller Bad_Mouse_Vinyl: Hello! I’m Amanda. For nearly 10 years, I have been handcrafting custom products — including vinyl stickers, epoxy cups, DTF and vinyl t-shirts, earrings, signs, and buttons in the Handmade category. I have a background in both art and business, and 30 years of experience in Customer Service - that I now use to help new sellers find their footing in the early stages of building an online business!

👇 Ready? Drop Your Question Below

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Seller_l7Jtck9jxnEA0
in New Seller Community group
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Hi Sellers!

One of the most common questions we see in the forums is about product categorization — and getting it right can make a real difference in your visibility and sales. Think of it this way: if your product were in a physical store, you'd want it on the right shelf so customers can actually find it. The same principle applies to your Amazon listings.

Now is the time to ensure that your listings are in the correct category! Let's walk through the essentials of getting your products into the right category.

Why Accurate Categorization Matters

When your product is in the right category:

- Customers find it more easily through browse and search

- Your listing is eligible for the correct filters and refinements

- You avoid potential listing errors or suppression

- You meet category-specific requirements from the start

How to Categorize Your Products

1. Use the Product Classifier tool - When adding a product in Seller Central, the Product Classifier helps you search for and select the most specific category (browse node) for your item. Always choose the most specific sub-category available rather than a broad parent category.

2. Create Listings in Bulk - Use category-specific feeds to ensure you are mapping your product data to the correct fields, reducing errors and listing suppression.

3 . Download the Browse Tree Guide (BTG) - Available in the Downloads section of Seller Central Help, the BTG provides a complete list of category nodes for each product type. This is especially helpful if you're listing in bulk using inventory file templates.

4. Match your Item Type Keyword - When using flat files, ensure the item type keyword you select closely matches your product. This determines which category your product lands in and which attributes are required.

5. Review Product Page Style Guides - Each category has guidelines for required fields and best practices. This will help ensure your product has all the required information on your listing.

Common Mistakes to Avoid

- Selecting a broad category when a more specific one exists (e.g., choosing "Kitchen" instead of "Kitchen > Bakeware > Cake Pans")

- Using an incorrect item type keyword in your flat file upload

- Ignoring processing report errors related to categorization — these often indicate a mismatch

Note: It is a violation of our Product Detail Page Rules to classify your products incorrectly, so ensure that you start out

What If You Need Approval?

Some categories require approval before you can list. If you encounter an "approval required" message, navigate to the Add a Product page, search for your product type, and follow the application steps. Requirements vary by category and may include documentation or performance checks.

How to Fix Incorrectly Categorized Items

Already listed and suspect your product is in the wrong category? Here's how to identify and correct the issue:

1. Confirm Your Current Category

- Go to your product's detail page and check the category breadcrumb displayed near the top (e.g., "Home & Kitchen > Bakeware > Cake Pans")

- Compare this to where your product *should* appear — look at where similar, correctly-categorized competitor products are listed

2. Update via Inventory File (Recommended)

3. Use the Product Classifier tool in Seller Central

- Go to **Help > Get Support** and search for "product category change"

- Use the self-service function to submit a reclassification request

- Provide the ASIN, the current (incorrect) category, and the correct category you'd like it moved to

4. Contact Brand Support (Brand Registered Sellers) if you need help after taking the steps above

- If you're enrolled in Brand Registry, contact Brand Support directly — this is often the most effective route for category corrections

- Provide your batch ID, ASIN, the incorrect category, and the target category with supporting evidence (e.g., competitor ASINs in the correct category)

5. Review and Fix Processing Report Errors

- After any upload, download your Processing Report from the inventory upload page

- Look for error codes related to categorization mismatches — these often indicate your item type keyword doesn't match the category and can be found in the help pages by searching the error code number

- Correct the flagged fields and re-upload

Tips for Verifying the Fix:

- After making changes, allow 24–48 hours for updates to reflect on the detail page

- Re-check the category breadcrumb on your listing to confirm the correction took effect

- If the category reverts or doesn't change, open a support case referencing your original request

If you still need help after troubleshooting, please reach out to Seller Support. Be sure to provide your batch ID so they can investigate the errors.

Note: If you have a case-specific issue, please create a new discussion and provide your case ID. We will get to your post as quickly as possible.

Helpful Resources

- Accurately classifying your products

- Classify Your Products Using Product Classifier

- Create inventory file templates and classify your products

- Browse Tree Guide & Inventory File Templates

- Review a Processing Report

- Categories and products that require approval

- Optimize Your Product Discoverability

- Product Detail Page Rules

💬 LET'S TALK — ENGAGEMENT CORNER 💬

We'd love to hear from you! Drop your answers below:

➡️ Have you ever noticed a sales boost after correcting your product's category?

➡️ What's the trickiest product you've had to categorize — and how did you figure it out?

➡️ Pro tip to share? If you've found a workflow that makes categorization easier (especially for bulk uploads), share it with the community!

Your experience could help a fellow seller avoid a common pitfall. Let's learn from each other! 👇

5 votes
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6 replies
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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.