Seller Forums
Sign in
Sign in
user profile
Sign in
ForumsHomeDiscussionsGroups
ForumsHomeDiscussionsGroups
user profile
Sign in
user profile

New Seller Community

527K members
2.7K discussions
user profile

New Seller Community

527K members
2.7K discussions
Discussions

Browse discussions

user profile
Seller_Z1tsU7bGwXNpH∙in New Seller Community group
user profile
Seller_asXyI6yX0MQp5∙in New Seller Community group
user profile
Seller_j9JMVsTfY1lVw∙in New Seller Community group
user profile
Seller_dP813AwmGvQfj∙in New Seller Community group
user profile
Seller_tzXYvbRWi7TwH∙in New Seller Community group
user profile
Seller_3zD4fvMa6hnUu∙in New Seller Community group
user profile
Seller_QLQ1UT6FoPIgY∙in New Seller Community group
user profile
Seller_FVYr0uuXkC8yP∙in New Seller Community group
user profile
Seller_sfYZOxS9lCnQ1∙in New Seller Community group
user profile
Seller_4nQyxu32iolIh∙in New Seller Community group
Sort by
Latest activityRecently createdMost viewedMost voted
Filters
Date/timeAll TimePast dayPast weekPast monthPast 3 monthsPast yearDate Range
Quick filters
Discussions
Categories
Tags
Tags will populate based on category selection

Browse discussions

user profile
Seller_Z1tsU7bGwXNpH∙in New Seller Community group
user profile
Received Verification Request Letter To my Personal Email Addresses From Someone
by Seller_Z1tsU7bGwXNpH

Im a new seller and I received a letter to verify my 1 item that I sorced legally from a store with a valid receipt. I'm trying to understand why im being picked on when there are 15 other sellers on the same listing. I don't even know if they are real and the fact that they have my personal emails they sent that email to my two personal emails has annoyed me and Amazon has not said anything to me about the listing. I'm trying to figure out how they obtained my personal information. Can anyone tell me what I should do with this? I have told them I don't mind providing a receipt however, I would like to know how they got both of my personal email addresses.

0 votes
0 votes
2 views
1 reply
Latest activity
user profile
Seller_asXyI6yX0MQp5∙in New Seller Community group
user profile
What does the Reserve total mean under the Inventory section?
by Seller_asXyI6yX0MQp5

I shipped in my first inventory and it has been received. But when I look in manage inventory it has a reserve total higher than the number of units I shipped in. Why is the reserve total listed under the inventory tab higher than the total # of units I sent in?

0 votes
0 votes
1 view
1 reply
Latest activity
user profile
Seller_j9JMVsTfY1lVw∙in New Seller Community group
user profile
My account got deactivated.
by Seller_j9JMVsTfY1lVw

My account was made inactive. How do I get it to be active again? Amazon asks "Please provide the following information to gain complete access" and they just say to reactivate the account.

0 votes
0 votes
2 views
1 reply
Latest activity
user profile
Seller_dP813AwmGvQfj∙in New Seller Community group
user profile
Request for Urgent Account Reactivation
by Seller_dP813AwmGvQfj

Dear Amazon Support Team,

I am facing difficulties in providing quality service to your customers because my account has been deactivated. I have submitted all the required documents and proofs as requested. Kindly review them and reactivate my account so I can continue serving your customers with the best offers and services.

Thank you for your support.

0 votes
0 votes
3 views
1 reply
Latest activity
user profile
Seller_tzXYvbRWi7TwH∙in New Seller Community group
user profile
Frustrations over requesting reactivation and getting same responses over and over!!
by Seller_tzXYvbRWi7TwH

Two years ago, my domestic partner and I each opened separate Amazon Seller accounts to pursue individual e-commerce ventures. His account was created as part of my the wholesale business, which involved a manager handling inventory and sales. My own account, was established to build a private-label brand focused on unique products. While the accounts were opened simultaneously, they were created with completely independent business goals and operations. Soon after opening, both our accounts were deactivated.

Per Amazon instructions: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”

I continue to send documents explaining this and no action to reactivate was taken. Every message received from Amazon Performance team was to submit the same documents that I've sent several times.

Unfortunately, after facing persistent challenges the accounts were eventually abandoned. My partner made the decision to dissolve his business entirely, and it was formally dissolved with the California Secretary of State. The associated Amazon Seller account went through the account closure process.

To support this, I have sent the certificate of dissolution.

Since his account is no longer operational and has been legally dissolved, I respectfully requested the reactivation of my account. My account is entirely separate, and I am committed to complying with all Amazon Seller policies moving forward.

Response from performance team: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”

OMG! This is so frustrating!! Please help.

0 votes
0 votes
8 views
2 replies
Latest activity
user profile
Seller_3zD4fvMa6hnUu∙in New Seller Community group
user profile
Shipping Details - Company Name In Chinese
by Seller_3zD4fvMa6hnUu

Hi,

I am in the process of finalizing my shipping order and am being asked to input my company name in Chinese, but I do not have a Chinese company name, it's a US company. However, I am having the product shipping to Amazon from China, I am not sure what information I need to input to bypass this to proceed with getting my shipping labels.

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
Seller_QLQ1UT6FoPIgY∙in New Seller Community group
user profile
Amazon UK - Unable to change my address.
by Seller_QLQ1UT6FoPIgY

This is not a duplicated discussion of Glitch in the video verification system | 4 weeks without update, it's a different topic about address change in Amazon UK, please do not delete claiming it's a duplicate topic, thanks.

I registered my account with the wrong address. While all other marketplaces were able to update my address, Amazon UK insists that I must activate my account to make any changes. However, I cannot activate the account because the company information I initially provided is incorrect.

All my cases are now automatically closed, I'm unable to get in touch with anybody with the ability to simply change my address to reflect my business document.

P.S: I haven't sold a single product on the platform, I got suspended from day 1, without the option to change my address in Amazon UK, all other marketplace have collaborated with me.

0 votes
0 votes
1 view
1 reply
Latest activity
user profile
Seller_FVYr0uuXkC8yP∙in New Seller Community group
user profile
How to remove inventory. Please help
by Seller_FVYr0uuXkC8yP

hey, my account is deactivated and I want to remove my inventory from my USA account but I’m not able to remove it. Can anyone know how to remove it ??

Please help I need to close my account and they are charging me subscription fees every month and I need to get rid of this.

Please help

0 votes
0 votes
2 views
0 replies
Latest activity
user profile
Seller_sfYZOxS9lCnQ1∙in New Seller Community group
user profile
Some amazon ad support agents are not professional
by Seller_sfYZOxS9lCnQ1

Some amazon ad support agents response was very subjective, arbitrary, and assertive, completely ignoring her own mistakes, which resulted in my problem not being resolved in a timely manner.

0 votes
0 votes
6 views
2 replies
Latest activity
user profile
Seller_4nQyxu32iolIh∙in New Seller Community group
user profile
Is there specific help with Brand Registration?
by Seller_4nQyxu32iolIh
Amazon replied

I am the brand owner / manufacturer / company owner. I have gone through the registry process and been denied stating that I am not the owner. I uploaded my TPT business license and everything.

I called into support for help,and can only reach someone I can not understand. They were not helpful in anyway, and there is so much noise happening in the background I can’t understand through the accent enough to hear what they are asking.

I’m going to try to call in again and maybe get someone I can understand a bit better. I am asking if there is a specific department that help with brand registration?

Thanks,

0 votes
0 votes
5 views
5 replies
Latest activity
About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.