Dear Amazon officer,

this problem is very serious

BOD56VW5SV My listing was active earlier, when I optimized my listing it became inactive My product is washing machine cleaner

tablet. Amazon is saying that my product is a pesticide product but it is not that. I spoke to the Amazon team on yesterday to resolve the

issue.l talked to their team and they said it will be solved in 24 hours and you will be emailed. My product is on its way to Amazon Warehouse I did not receive any mail nor did my

solution come out. Resolution for CaselD: 15537291051

Order ID: 113-5381104-1950619

Feedback comment: Received a wrong item, received a used item. Seller backed off and di not offer full refund, currently with amazon trying to get my money back.

To Amazon

Thanks for taking time in this case, please check the buyer's feedback "Received a wrong item, received a used item. Seller backed off and di not offer full refund, currently with amazon trying to get my money back." on June 11,2024. The buyer is trying to deceive us or defraud us, you can check the mail record. And, The fulfillment issues associated with the order were not due to the seller, please help us remove this feedback.



The buyer placed a heat press from our store, our parcel's original tracking number is Fedex 776552751998,our items' link is "https://www.amazon.com/gp/product/B0BKZGPJTY",

Howevr, the buyer returned us a package with original tracking number is TBA 313479068625, it is not our product, attachments are their returned parcel's pictures. (We had provided the returned pictures to the buyer via E-mail on Jun 7, 2024, you can check the mail record.)

They returned a WRONG product and wants to get Full refund, we can not issue the refund due to WRONG product received. And, due to we do not issue the refund for the buyer so they left a BAD feedback on June 11,2024, this feedback is Malicious evaluation. The buyer wants seller to be compensated for their feedback.



The fulfillment issues associated with the order were not due to the seller, it is buyer's malicious evaluation. Please check the case carefully and help us remove the feedback since the buyer wants seller to be compensated for their feedback and the buyer's behavior is trying to deceive us or defraud seller. thanks for your consideration.

Hello,

So long story short, I am launching a new product on amazon that is brand registered. When I created the listing I entered the wrong brand name and now now only does the product not appear as brand registered, but it showing an incorrect brand on my listing.

The main problem is that I have 675 units already in transit to the fulfillment center. I reached out to amazon and they told me I needed to recreate my listing because I cannot change the name of my brand that is assigned an ASIN.

They said that once it gets to the warehouse I should call them to do a BIN check on my inventory to switch out the ASINs once I create a new listing.

The only issue is that the UPC code that is printed on the current inventory is attached to the old ASIN and I cannot use that UPC for the new ASIN.

I am not sure what I can do here. Any suggestions?

Our listings have been removed due to this issue:

"This product has been identified as potentially making false claims about fiber content, and improperly references bamboo fibers. The Textile Product Identification Act requires proper display of fiber content for all bamboo textile products. Product must display: 1) Synthetic fiber names (e.g. rayon or viscose), 2) Percentages by weight of each fiber in descending order (e.g. 60% Rayon derived from Bamboo, 40% Cotton), and 3) Import designation (e.g. Made in the U.S.A, Imported or both) For more information, please visit our seller help page: https://sellercentral.amazon.com/help/hub/reference/external/201707090?locale=en-US"

We are trying to edit our PDP to adjust for this correctly, however our listing page has been fully pulled down and there is no option to edit the page. Can someone please help us so we can get our product live, shipped from China and to AMZ customers -- @Seller_7e4TizkSOVtBf@Seller_zukQNO61PzGck @Seller_guPeMXBrBxqyU@Seller_l3eCP9f1PtJXC can one of you PLEASE help me? Case ID 15546472741

Thanks,

Abbey

ASINs:

B0D84CYTVM

B0D84GNFTN

B0D84D2NQJ

B0D827PN79

B0D82L7G54

B0D81Q8SJ8

B0D8332T46

B0D82WNYW4

B0D82LYR17

B0D84BJYM4

B0D84DXTKS

B0D84FP5GN

B0D84F93KR

B0D84FFDC2

B0D84FZ7LS

We are a brand new seller to amazon as a brand with a pending trademark, We currently sell on walmart and etsy with no issues but for some reason we are having issues with getting listed on here, I have submitted documents 3 times last one being the certification (Now Pending) . I have submitted ISO lab reports, images, ingredient list, range codes and everything else. My Partner and manufacturer who has been doing formulations for over 25 years in a certified laboratory is stating our products should not be categorized as a skin lightening product as there are no chemicals or ingredients that are harsh to the skin at all. I have adjusted my listing to reflect some changes as I was not aware about certain verbage. We are a comestic company not a Pharmaceutical company and do not make any medical claims to our product.

Can someone please work directly with me to help us get listed on amazon.

Asin: B0D2CQ1YGR

Hello Amazon,

Can you please assist me with this. Seller Support sees my Brand Registry application as “Approved” on their end; however, on my end, my application shows as “Rejected” I also have not received any notices of recent approvals.

Brand name: Kobiva

Application #: 98345981

Can you please explain the discrepancy in what Seller Support is telling me and what I see on my end?

Thank you

P.S I opened a new thread as this is a brand new and unique issue that I just came across

New sellers beware of all the dirty tricks and manipulation that goes on. I had 10-13 fake orders created all about the same time in my FBA account tying up inventory and saying "pending, awaiting payment" all of them. It's obviously a scam. It's very upsetting that people are so dirty. I have reported to seller support.

Hi! I am totally new to this and have not even started selling yet. I have a manufacturer in Viet Nam for a canned fruit juice. I need to get 10 pallets of packaged fruit juice from Viet Nam to the US Amazon North Carolina Fulfillment Center. The pallets are sized 48x40x75 inches. Length, Width, Height And each pallet weights 2910 pounds. I was originally quoted $3500 for shipment from port in Viet Nam to Port in Savannah in US. I accepted that quote. I am new with nothing to compare quotes with. Now I am told that prices have changed and the cost is now $8400. I feel like I am being taken advantage of due to not knowing what a reasonable cost should be. Does anyone have recommendations for carriers or suggestions and recommendations on what I should do???? Any help at all would be more than greatly appreciated.......

I am new to amazon selling. I recently shipped a case with mixed SKUs. I packed them in one case. Only 3 out of 5 Skus are received. Unfortunately, the missing SKUs have the most items. One has 5 and the other has 11. I have submitted a case for this. I am wondering how long I should expect to wait and how likely I am going to get my items back. As said, I am new to amazon selling and just want to test the water. However the loss will be like more than $400 already without counting the shipping fee I have to pay to ship to amazon. I still do not understand why some skus are received while some are lost when they are actually packed in one single case.

Thank you so much for your help!!

HELLO DEAR AMAZO ,OUR WORKER USE UNPROFESOAL LANGUAGE TO YOUR SALES REP ,AMAZON DID DEACTIVATE OUR ACCOUNT WE ARE TRYING TO ET BACK MORE THEN A YAR PLS HELP US I DDI WITE 20 ESSAY TO FIX THIS PROBLEM BUT I DONT KNOW HOW TO FIX I NEED HELP ,IT WAS NOT MY FAULT BUIT STILL IAM PAYING