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not going into details, but wow...

What kind of marketing strategy is that? Is there something I should know about? As an FBA seller on Amazon, most of my customers are Prime, so this concerns me.

Why are many Amazon customer service agents pressuring customers into leaving prime?

Hello All,

I am starting this new thread to help add some tweaks and updates from sellers like you and myself who are daily users of Seller Central.

Hopefully AMZ Seller App development Team looks at this thread from time to time and can use it to for updates to the Seller App in future releases.

Does anyone know how to find all the inventory you are currently running a sale on? I’m referring to a SALE, not a promotion. The only way I have found to do this is by using a listing loader file. I can set the dates and prices for a sale in the listing loader, but I haven’t found any other way to manage sales or check existing sales elsewhere.

Any help with this would be greatly appreciated.

This has to be illegal to a certain extent. Keeping sellers money on hold sometimes for 30 days?

Or until the buyer oks everything? What has Amazon turned into? Holding sellers money so they can

use it as they need it. I am a 17 year seller, never had a rolling reserve ever, recently they put my account

on a rolling reserve due to having my account on vacation mode like once in 17 years. No help from mods

or Amazon as to why. Then all of sudden I get financing emails to get my money. Haha. Get lost.

Now deferred transactions piling up. Amazon has turned into a Mob boss holding everyones money hostage.

17 years and I now have a rolling reserve for no reason at all. What a crock of crap.

I've seen similar threads, so this is probably a common complaint, but:

• We're Brand Registered
• B0BRLCHGVY is one of our ASINs
• Another seller listed an offer on that ASIN, which is fine
• However, based on the fact that the other seller's price was less than half of what that product costs, we suspected they weren't delivering the authentic product
• So we did a test buy, and sure enough, they're selling a different, much lower-priced product that they bought at Lowe's - not the much higher quality, Amazon-exclusive product that we listed as B0BRLCHGVY
• So we took photos showing what we received (with a label showing the Lowe's item number) and screenshots of the Lowe's product page (both showing the Lowe's item number and SKU - again, different than the SKU tied to that ASIN)
• And I reported it via "Account Health > Report Abuse > The product received is different than the product on the detail page (different version, model or product)" - the case ID is 16601009471
• And the response was to instead report it via Help > Get Help & Resources - which became case ID 16607387781
• So I did that, and the Seller Support response was truly one for the ages
• Over the course of a 100-minute chat spanning three agents, I was repeatedly told to report it via Account Health > Report Abuse (which I already had), told that I have the Buy Box (despite the fact that I provided screenshots showing that I do not, and that's beside the point anyway, because the bait-and-switch OFFER needs to be removed), and then I - the Brand Registered, authentic seller - was given a Policy Violation Warning while quite literally no action has been taken against the seller who is defrauding Amazon's customers
• And then, when the third support agent said he was transferring me to a fourth agent, he instead ended the chat
• So I responded to the case created by that chat, and the support agent said "I understand that, another seller has listed a product on an ASIN: B0BRLCHGVY that you own, but the product they're delivering (as validated by a test buy) is NOT that ASIN" and their proposed solution is ... I kid you not ... for me to acknowledge the policy violation that was wrongfully issued to us during the chat.

It's clear to me that the intent here is to frustrate us into giving up and simply accepting the negative product reviews and damage to our reputation that will inevitably arise from this fraud. But I will not do that, and I would appreciate a moderator stepping in to help us:

• Get the fraudulent offer removed from our ASIN
• Remove the Policy Violation Warning that was nonsensically given to us

And one question:

• Since reporting this violation through Account Health > Report Abuse (as Seller Support told us to do) has been futile, should we instead submit it as a counterfeit complaint? My concern here is that since we own the ASIN, I don't want that complaint turned around on us - like we're reporting ourselves for selling a counterfeit item. Based on the runaround we're getting here, I can absolutely envision that happening.

@Seller_t9kvdr2yixQej@Seller_GEZPMc4CeQfh6@Seller_nS0jcFQNDLG3e@Seller_aEROSwwdnzGiU @Seller_guPeMXBrBxqyU@Seller_zukQNO61PzGck

When I login to Seller Central, the following message is displayed.

“Your account is inactive

You have attempted to access a store that is currently inactive. To reactivate the store, ask your account administrator to log into Seller Central and follow the steps for reactivation.”

Unfortunately, we are unable to determine who the account administrator is for Seller Central.

All employees and staff that have been logging into Seller Central receive the same message.

We attempted to use the drop down from the Help link in the upper right but nothing appears (beacause the account status is inactive).

How do we reactivate out account when we are unable to determine who our account administrator is?

I reviewed the statements on the payment report and noticed that the sales amount for the last settlement period was unusually low. When I checked the seller dashboard and order history, I found that the actual number of orders was more than double what the report showed.

We’ve been selling on Amazon for over 8 years, and nothing like this has ever happened before. I hope this is just a system error and that Amazon will correct it soon. As a small business, we can’t afford discrepancies like this.

case ID 16596336401

So, in short. Trackable FBM package sent from Ireland to UK.

Sent on time, received actually ahead of time. Royal Mail has invested into additional info on tracking by adding GPS location and PHOTO of delivery. In this case a person receiving the package in the doorway.

Customer emails about two weeks after delivery: "I didn't get it". Why did customer say that? Because Amazon sent a customer an email saying: "Your package may be lost!"

Here are exact customer words: "Amazon informed me the package may be lost and as of today I am entitled to a refund".

We sent a reply within an hour or two about the tracking, delivery and info etc: who knows, perhaps a confused with another order. However, the customer replies the next day: "I am still awaiting your response to my request for a refund".

Again, a reply showing the tracking shows it's delivered to your location with a PHOTO.

A few days later: A-Z decision in customer favor.

Appeal also denied with UNDENIABLE proof customer received the order. Literally holding the package !!!

What the heck is this nonsense? Also customer is not receiving our replies or not acknowledging a reply helps them win A-Z?

Can a mod look into this absolutely clear INR abuse and quite honestly - a fraud?

As a small seller every single ding on our account has a huge impact and puts the defect over the limit.

Post appeal Case ID: 16361860741 (also seems to be denied).

Ive been trying to get ungates done on my new amazon account and it seems to be not getting audited anymore and just always denied. I have provided multiple different invoices in the past from several suppliers and they all have been denied.

@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0