I've seen similar threads, so this is probably a common complaint, but:

• We're Brand Registered
• B0BRLCHGVY is one of our ASINs
• Another seller listed an offer on that ASIN, which is fine
• However, based on the fact that the other seller's price was less than half of what that product costs, we suspected they weren't delivering the authentic product
• So we did a test buy, and sure enough, they're selling a different, much lower-priced product that they bought at Lowe's - not the much higher quality, Amazon-exclusive product that we listed as B0BRLCHGVY
• So we took photos showing what we received (with a label showing the Lowe's item number) and screenshots of the Lowe's product page (both showing the Lowe's item number and SKU - again, different than the SKU tied to that ASIN)
• And I reported it via "Account Health > Report Abuse > The product received is different than the product on the detail page (different version, model or product)" - the case ID is 16601009471
• And the response was to instead report it via Help > Get Help & Resources - which became case ID 16607387781
• So I did that, and the Seller Support response was truly one for the ages
• Over the course of a 100-minute chat spanning three agents, I was repeatedly told to report it via Account Health > Report Abuse (which I already had), told that I have the Buy Box (despite the fact that I provided screenshots showing that I do not, and that's beside the point anyway, because the bait-and-switch OFFER needs to be removed), and then I - the Brand Registered, authentic seller - was given a Policy Violation Warning while quite literally no action has been taken against the seller who is defrauding Amazon's customers
• And then, when the third support agent said he was transferring me to a fourth agent, he instead ended the chat
• So I responded to the case created by that chat, and the support agent said "I understand that, another seller has listed a product on an ASIN: B0BRLCHGVY that you own, but the product they're delivering (as validated by a test buy) is NOT that ASIN" and their proposed solution is ... I kid you not ... for me to acknowledge the policy violation that was wrongfully issued to us during the chat.

It's clear to me that the intent here is to frustrate us into giving up and simply accepting the negative product reviews and damage to our reputation that will inevitably arise from this fraud. But I will not do that, and I would appreciate a moderator stepping in to help us:

• Get the fraudulent offer removed from our ASIN
• Remove the Policy Violation Warning that was nonsensically given to us

And one question:

• Since reporting this violation through Account Health > Report Abuse (as Seller Support told us to do) has been futile, should we instead submit it as a counterfeit complaint? My concern here is that since we own the ASIN, I don't want that complaint turned around on us - like we're reporting ourselves for selling a counterfeit item. Based on the runaround we're getting here, I can absolutely envision that happening.

@Dougal_Amazon@Cooper_Amazon@SEAmod@Micah_Amazon @Jim_Amazon@Glenn_Amazon