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I have experienced multiple times people post as a Amazon customer with fake addresses and order multiple items and only to see those items being returned after three weeks because of wrong address or the post office attempted delivery three to four times ,

I’m investigating this issue, And I also believe Amazon has a product testing site that also posts as customer and order a product to be tested most especially if this product post a serious problem to competitor all this strategy is implemented to kill the spirit and momentum including those pay agents that works in Amazon warehouse for big sellers on Amazon.

I opened the safe-t claim stating that I'm covered by AMAZON BUY SHIP PROTECTION. All needed is 3 things, buy your shipping label through amazon, ship on time and the order was refunded by customer service if the item is lost in the mail. The page is here https://sellercentral.amazon.com/help/hub/reference/GB2FHL2QMQ5NT397 . All 3 of the criteria I met.

Claim was denied by the SAFE-T team for the reason "customer didn't take delivery of the order".

I'm perplexed how they could deny me after I quote policy and even included a screen shot of it in my claim. It's a very simple case of an item getting lost in the mail. In my history I've had a few AtoZ claims for orders lost in the mail which I was REIMBURSED for, this is my first SAFE-T of this type.

Does amazon simply deny all claims nowadays?

Hello,

I have been trying to enroll in a brand registry with a pending trademark that my company owns. I have tried to enroll multiple times but am getting automatically rejected after enrollment since Amazon "could not verify the registered business name and business identifier (for example: tax ID number or business ID number)."

I have summited an appeal after every rejection which I also follow up by sending my company registration paper which shows my company name and registration number.

This however has not seemed to work as after 3 to 5 days the appeal just gets rejected again with the exact same rejection message I initially received.

What would be the best practices in this situation? Would appreciate any help and advice I can get.

Thank You. Maceron.

Ive been trying to get ungates done on my new amazon account and it seems to be not getting audited anymore and just always denied. I have provided multiple different invoices in the past from several suppliers and they all have been denied.

@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0

As both a buyer and seller on Amazon, I've been dealing with their support nearly every day lately, and it’s been a nightmare.

As a seller, I reached out with a simple question about my account—just trying to understand what they needed from me. I ended up talking to 30 representatives, and guess what? Only three of them could even answer part of my question. I felt like I was being passed around without anyone actually wanting to help.

Then, as a buyer, I noticed some random charges on my account and tried to get an explanation. I went through four reps, and it was a comedy of errors: one kept transferring me to others, one told me to call a different number, and another had a “system problem” and asked me to hang up because she couldn’t search anything on her computer!

Amazon, with your resources and size, I expect so much better than this runaround. We’re talking about basic service here, not rocket science. I know I’m not the only one who’s frustrated—this is something Amazon needs to fix, fast.

Hi. We have a product that is listed in jewellery and it has small magnets for securing the bracelet. We have been asked to provide a GCC and are trying to find out what the Magnet test report is called so we can ask the manufacturer to provide one. Any help?

An very old and well selling listing (sold over 6 years) has suddenly changed ASIN display from what is always to be as another old ASIN, ever since October 29th in Amazon front page.

Just like old ASIN disappeared from shopping results.

We wonder if there's any keyword restrictions come out to change display rules and caused anomaly keyword inclusion.

Since that day, majority of key words display changed cause a huge lost of orders and sales, more than 40% from before.

Allegedly, they said there's something error with system match, or maybe search rules changed from that time. More and more sellers talking about it and mostly happened with a well selling listing.

Please help and investigate it ASAP.

Thank you!

In September, a shipment delivered to Amazon showed over 80% of units missing for a particular SKU. Our supplier confirmed that the items were packed in an inner case, with a barcode placed on the outer packaging. This setup likely caused the entire case to be processed as a single unit instead of individual ones. We previously contacted Amazon about this issue, but their recent response suggests further correspondence on this may not be addressed.

We kindly request assistance from an Amazon moderator to re-evaluate case ID 16370808051. We would appreciate if Amazon could provide a photo of the received box and consider reimbursement for the missing units, as a review appears warranted in this situation. Thank you for your attention and support!

I have a listing, with child asins color variations, who ranked around 10-20 for a keyword that drive most of my sales since launch one year ago, in a competitive niche. Everything was fine until this morning when my product disappeared from search results for this keyword. I searched through page 10 my listing was nowhere. It is weird that if I had the color of the variation before that keyword, my listing appears in the the top 10. I have not made any changes in my listings, images, neither in PPC...

I contacted support but they apparently have no idea of what is happening. Still waiting for the response of their "internal specialist" tho