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I just bought some products from an authorized seller and I have invoices to back it up. Is it still possible for the brand to kick me off their listing? There are other sellers on the listing as well.

This is really out of the norm. At most I usually only have 20 open orders. Yesterday it was 80 today 88 It is not like sales have increased. It also seems certain popular skus are being targeted. I have never seen anything like this in the last 10 years. Any advice?

Tengo problemas para poder vender mi primer producto. Quiero cargarlo y me dice que mi cuenta de vendedor tiene problemas. Mi tarjeta Peyoneer está correctamente registrada. Y acabo de pagar los 40 usd del plan de Amazon. Por qué no me deja? Necesito ayuda

Not Eligible for Featured offer - Promise Extensions even on Premium Shipping

Case ID: 17206499321

Today, we're not eligible for Featured offer for almost all products (including those with Premium Shipping Templates). All our listings on Amazon.com today are delayed by 3 business days. For example, we receive orders expected to deliver tomorrow, but customers are informed delivery will be in 3 business days. This is stopping us to become Featured Offer, since other sellers are able to maintain delivery next day and we cannot. Requesting someone to internally check our listings, it most likely needs a reset to featured offer eligibility.

The Case Log received no support. Here is our account stats:

Premium Shipping: Eligible

ODR: 0.83%

Late Shipment Rate: 0.03%

Pre-fulfillment Cancel Rate: 0.27%

Valid Tracking Rate: 99.65%

On-Time Delivery Rate: 89.62%

Account Health Rate: 630

As per Health Center, here is their response: Currently, you're not eligible to be the Featured Offer for this item. We are unable to disclose all the criteria for Featured Offer eligibility. However, you can try the below points to improve your chances to be Featured Offer eligible.

1) Listings that are Fulfilled by Amazon (FBA) are automatically eligible to become the Featured Offer

2) Only Professional selling accounts are eligible for the Featured Offer

3) Perform better in your Performance Metrics, to increase your chances to be the Featured Offer eligible

4) Listings must have a sufficient order volume to be Featured Offer eligible

We already fulfill point #2 and #4. Point #1 makes no sense in our case, 90% of ASINs affected are featured offer by FBM. Point #3, also makes no sense. All ratings are industry standard, most sellers are in those ranges, for Amazon only condition not met might be On Time Delivery rate, but only by 0.4%, it's not like other sellers are mainting above 90% at all times. In fact our account has been through 80-90% range entire last 6 months and we maintained 1-2 day delivery status on Amazon.com without promise extension.

Our account was probably caught by bot. Requesting internal team to reset Featured offer eligibility status.

Hi All,

This is my first time adding a product to my inventory. I have a barcode, but I am having difficulty using it here. Can anyone help me with step-by-step guidelines?

On November 6, 2024, my Amazon.com seller account was suspended due to a Section 3 policy violation. Previously, in June 2024, I underwent a video verification for the same brand, submitted all required documents, and my account was reinstated. Now, despite submitting the same documents again, my account remains inactive.

In the latest performance notification, Amazon requested documents for a specific ASIN, and I have provided all the required documents:

1- Invoice from the authorized supplier

2- Supplier's Letter Of Authorization

3- Proof of product delivery

4- Proof of Payment

5- Photos of the products with barcodes and packaging

6- Business License of Supplier

7- Supplier's Supplier invoice (Distributor)

8- Appeal (I have explained all the documents in detail)

Key points:

-Amazon contacted my supplier and verified both my invoices and supplier.

-Also, when we repeatedly called Amazon officials, they told us that your documents met Amazon's policies and the supplier had approved them, but they didn't know why your account was not activated.

-I have sold over 5,000 units of this brand’s products in the past eight months. Previously, when customer complaints arose, I submitted my invoices, and Amazon approved them every time.

All the documents I submitted are official, verified, and have been previously accepted by Amazon. However, my account remains deactivated without any clear explanation. Additionally, I have a significant amount of inventory waiting in Amazon warehouses, causing a major inconvenience.

Please escalate my case to a higher-level team for further review and expedite the resolution process.

Thank you.

We have a handful of products that are currently having their own PDPs and will be enrolling each into Vine.

Are we able to put multiple separate products into Vine and afterwards put them all into a variation together or do we have to wait until all the reviews come in prior to putting them all into a variation?

Recently noticed my delivery estimates on the catalog page for West Coast buyers are pretty out of wack. Below you can see my actually delivery time is shorter than Amazon's promised delivery time, but on the catalog page some buyers are seeing delivery promises spread out up to 5 whole days. Why is this?

This specfic listing (below) has a huge gap of 5 days for potential delivery, this is hurting my conversions as buyers don't want see this kind of huge swing, they want to know exactly when they can expect their purchase. I can get my items from East Coast to West Coast in 3 days (including handling time) - why would Amazon show customers delivery times of up to 1 week?

Hi Everyone,

There seems to be some lack of information on my end being a new seller, it seems that my offer feature eligibility isn't turned on, and it is not being reviewed is there a way to request for a review?

Can anyone guide me properly on this?