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Urgent Issue: Incomplete Transition from Individual to Business Account
Dear Amazon Seller Support,
I am writing to report a critical issue with my seller account transition from an individual account to a business account. Despite submitting all necessary business documentation and successfully verifying my company details, my account remains in an inconsistent state, preventing me from conducting business properly.
Here is a summary of the issue:
In the Business Information section, my personal name and address are still displayed instead of my LLC’s details.
When I attempt to edit this section, my registered business address does not appear as an option.
When I try to add a new address, the country field is locked as Turkey, and I cannot change it to the United States.
In the Legal Entity section, my Business Registration Address correctly reflects my LLC’s address, but my Legal Business Name still shows my personal name instead of my company name.
As a result, my account is currently in a state of inconsistency where some information reflects my personal details while others show my business details. This issue is preventing me from managing my business in compliance with Amazon’s policies.
I have already contacted Seller Support multiple times and provided screenshots illustrating the problem. However, I keep receiving automated responses that do not address the issue. As a new seller, I am committed to following all Amazon policies and conducting my business professionally, but this system-related issue is blocking my progress.
I kindly request your urgent assistance in fully transitioning my account to a business account with my LLC’s correct details. Below, I have included previous case IDs for reference.
17469152741 17460407601
Thank you for your prompt attention to this matter. @Connor_Amazon
Best regards,
7 replies
Seller_rI7BZIczK8iAC
Please read this thread and the threads mentionned in it. Although I didn't read the whole post I think it could concern you.
Seller_Ikzryg84S5b8X
I am sharing my support case IDs below: 17432469811 17428564581 17469152741 17460407601
CR_Amazon
Hi there @Seller_Ikzryg84S5b8X
My name is CR and wanted to hop in here. I appreciate you taking the guidance from @Connor_Amazonin creating a new discussion for your individual issue. This will give you a dedicated spot for your unique situation here.
I am going to see if I can connect internally with the appropriate partner team to see if we can get you some additional details here. I am going to put this together now and will report back as soon as I have any further information to share here.
Thank you for your patience while I work on this for you.
CR_Amazon
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