The counterfeiting issue is huge in hba. It can come at you from every direction, and I think your private label products may make you an even bigger target…especially if you have any level of success selling them. The forums are full of sad stories on this sort of activity, and it’s not pretty.
I have been here a long long time. Before the scammers figured out how to create chaos it was a great venue for hba. I personally would no longer recommend it, as I am encountering a new scam or a new twist on dishonest behavior almost daily.
I’ll give Amazon the benefit of the doubt. I think they are working on it, but not very hard as I see it. Plus the general buying public has become so demanding there are often wildly uninformed accusations to deal with. The Amazon culture has enabled so many to get things for free if they launch a complaint, that many will simply game the system, as Amazon has made it easy for them.
The merchant is always ‘guilty until proven innocent’…not the other way around. There is very rarely any reciprocal treatment toward merchants. There is unprecedented time taken out of your schedule to answer fraudulent claims and frivolous complaints…All of which are damaging to your metrics via automatic translation of ANY complaint being an order defect of some kind…An “ODR.” When the Amazon ‘bots’ pick up on certain words, it is automatically recorded on your seller account as an ODR, even if the issue is easily addressed and the customer is left highly satisfied with your resolution.
It’s crazy …
Another of the larger issues I have is their automated systems do not recognize you as a human who can competently answer questions and communicate. Due to new ‘policies,’ in many cases, we are not allowed to communicate with customers at all. When we were allowed to communicate many issues were resolved easily. Now they are often automatically elevated to A-Z Claims which can damage your metrics fast, and threaten your selling privileges.
I started in books and later moved to Hba. It definitely is a rough turf to start. Good luck to you!