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Hello Community Managers, @Seller_4GjtS9k0cnHHv@Seller_37l8i4vuvugjG

I am reaching out regarding an issue with my account that I hope you can assist with or provide guidance on.

My account is currently inactive in four marketplaces—US, Canada, Mexico, and Australia—despite receiving confirmation from the Seller Identity Verification (SIV) team that my identity has been successfully verified. All my other marketplaces are active, but these four remain inactive.

I have turned off all vacation settings, yet the account status has not changed. This situation is causing significant disruption to my ability to manage my business, fulfill orders, and maintain customer satisfaction.

Here are the relevant case details for your reference:

Account Review Case ID: 2930441873

Account Status Issues ID: 16866142891

I’ve reached out to support but haven’t received a clear resolution. Could you please look into this matter or advise on the appropriate next steps to resolve this issue?

Thank you in advance for your assistance!

Best regards,

DR

I faced problem. In my account is showing not correct registration number. To change it Amazon support telling me that I can do it using the VAT information page. I am sending here screenshot what I see. Nothing! I have been clean the cash, I have been using apple, windows, chrome, Firefox, safari. No matter of what I am using I have this - nothing

I need to change information because in my account I have not correct one, and I can not go trough DAC7 because of it. I have been opened a lot of cases about this starting from summer, and no updates. No help.

please guide me how to resolve this situation!!

Hello friends

Isell one product FBM but I cant get a label because on my screen there inst PRINT LABEL. Someone know what is happen? someone can help me ?

Dear Support Team/Amazon Seller Support!

I am writing regarding the deactivation of my Capital Bazar seller account. This occurred before I was able to create any listings or make any sales. The deactivation notice mentioned that the issue stems from multiple accounts associated with my name.

I have thoroughly reviewed the situation, as I have only intentionally set up one seller account. Upon logging in, I noticed that I am prompted to choose between two accounts, both sharing the same name and merchant IDs for the North America and Europe stores. My intent is to sell solely in the USA for now.

Could the issue be due to duplicate, identical accounts? If so, I would like guidance on how to delete one of these accounts to resolve the matter and have the remaining account reactivated. Alternatively, if there is another underlying issue, I would appreciate further clarification to address it effectively.

I have submitted reactivation requests previously but have only received unhelpful responses. I would greatly appreciate your assistance in resolving this matter so I can proceed with my business plans.

Thank you for your time and support.

Best regards,

Capital Bazar LLC

Hello,

I’m very confused about the deactivation of my account. I’m a new seller and currently working on getting my watch battery compliance approved. However, I received this message from Amazon, and I’m unclear about what they are requesting. I’ve already sent my inventory to their warehouses, and this brand is FBA, so I’m not sure what the issue is. I’ve called customer service several times, but I haven’t received helpful support, which is extremely frustrating. Has anyone else gone through this? Any advice would be greatly appreciated!

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Your Amazon.com seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Business Solutions Agreement. Please continue to ship open orders to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.

Why did this happen?

We have taken this measure because we found that you have violated our Drop Shipping policy:

https://sellercentral.amazon.com/gp/help/G201808410

Sellers are not allowed to use drop-shipping to fulfill orders without meeting the following criteria:

-- Have an agreement with your supplier that they will identify you and no one else as a seller of your products on all packing slips, invoices, external packaging, and other information included or provided in connection with the products.

-- Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop-shipper prior to shipping the order.

-- Be responsible for accepting and processing customer returns of your products.

Has your account been deactivated in error?

If you believe there has been an error, submit an explanation by clicking the "Reactivate your account" on the banner at the top of your Account Health page:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

Your explanation should include evidence or examples that demonstrate your account complies with our Drop Shipping policy. This may include:

-- Evidence of inventory to support your sales. This should include invoices or receipts from your supplier. When sending this documentation, note the following:

1. The documents must reflect your sales volume over the last 30 days.

2. You must include the business details for your supplier, including the business name, business phone number, business address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier's information.

3. You can remove the pricing information from the documents, but the rest of the document must be visible.

4. You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

5. Evidence that you are an authorized retailer or supplier for your listings.

6. If you have employed a third-party drop-shipping service, provide evidence of this agreement and authorization for access to your account.

7. If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.

My US account went inactive but my Canada and Mexico accounts still show active. This platform is ridiculously difficult to use and I want to close all 3 accounts but I keep getting sent in circles on the website. How do I stop being an amazon seller?

Good afternoon. I recently registered, and I believe I’m doing everything correctly according to the instructions. However, in the "See All Buying Options" section, there’s always a message:

"This item cannot be shipped to your selected delivery location. Please choose a different delivery location."

What do I need to do to get a regular "Add to Cart" option like everyone else?

how can I list that first product?

A long time Pre covid Assembler and Installer wondering what happened to the service, why haven't we been contacted and told why it never opened again. It is an availible option to buy certain Items and have them assembled but who is doing the work we aern't. How about an answer to the Loyal People who made you money Amazon??????