Recently i have received a mail from Amazon asking for seller identity verification. I provided my documents, the same passport which i gave on my registration and face id. But amazon rejected it . Plz help me i have my inventory in my warehouse but my account got deactivate by Amazon. What should i do now and why are they rejecting my original documents

Hi everyone,

On April 1st, 2025, we noticed an unusual situation on one of our listings that we’ve never encountered before.

We offer this product in New condition and also in Used – Like New condition. Under normal circumstances, the New offer consistently wins the Buy Box and is shown by default on the product page.

However, on April 1st:

• The Used – Like New offer started winning the Buy Box at times.
• The default condition on the product page occasionally switched between New and Used.
• Sometimes the Used offer was displayed above the New one, even when not selected as default.
• These changes were noticeable throughout the day as we refreshed the product page.

This had a direct impact on our advertising. Compared to our daily average, impressions dropped by more than 98% — since the New offers weren’t consistently in the Buy Box, and Used listings cannot be advertised.

After going back and forth with support, we couldn’t get a clear answer — only a generic explanation that Buy Box placement is determined by algorithms.

By the end of the day, we decided to disable the Used – Like New offer, just to see what would happen — and it seems that ad impressions started returning to normal, which supports our suspicion that the Buy Box behavior was the root cause.

We’ll be monitoring closely today to see how things go.

Has anyone else experienced something like this? Is this normal behavior we just haven’t encountered before, or possibly some change being tested?

Appreciate any insights or similar experiences.

Asking @Seller_guPeMXBrBxqyU or other moderators for help with our inventory mishandled by Amazon under Remote Fulfillment with FBA program.

Recently 80 units of our product were disposed of by Amazon CA (removal order B73+Z/nu4P). We opened the Case ID 17425807261 and received a response that these units were stranded in Canada, and were eventually disposed of according to our automatic removal settings (set to Dispose).

This is clearly a mistake made by Amazon:

1. We never shipped anything to Canada, Mexico or Brazil.

2. We never authorized Amazon to send our inventory to Canada, Mexico or Brazil.

3. Amazon violated their own rules by sending our inventory to be stored at Fulfillment Centers outside the US. According to Amazon's policies, "Amazon will use your inventory in US fulfillment centers to fulfill orders across the border directly to customers through Amazon.com services LLC".

4. We do not have a presence in Canada, Mexico or Brazil, otherwise we wouldn't be using Remote Fulfillment with FBA program. Therefore, we don't have an address to return our inventory to.

5. It was Amazon who set the automatic removal settings in Canada, Mexico and Brazil to Dispose, and because we didn't have a valid domestic address in those countries, we couldn't change it to Remove even if we did want to.

6. Amazon never notified us about our inventory to be disposed of in Canada, Mexico or Brazil.

7. Disposed inventory was moved to Canada by Amazon not long before it was actually disposed of.

8. We found more of our products stranded in Canada (144 units), Mexico (158 units) and Brazil (295). Again, we never shipped ourselves, nor authorized Amazon to ship our inventory to fulfillment centers outside the USA.

After we found out about the issue, we stopped participating in Remote Fulfillment with FBA program and deleted all listings in Canada, Mexico and Brazil.

Similar issue has been described in another post and it was reviewed by @Seller_guPeMXBrBxqyU.

Hi

Case ID: 17441326611

ASIN: B0F1WWDNCM

I have contacted Amazon time and time again. My product Is a natural dog shampoo, I have been told I need Approval to sell my product however my product does not fit the criteria any of the reasons for needing approval. I have gone around in circles and yes I am still setting with an inactive product. I am happy to request approval if that is what I need to do but I am unable to get to that page that lists the documentation that is required. I have also been instructed to contact Brand Remedy which I have done and waiting for a response. Any advice would be much appreciated.