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Hello everyone,

I am reaching out for assistance regarding my deactivated Amazon seller account. My account was deactivated within a week of registration despite my attempts to appeal. I submitted various utility bills, which were accepted without issue for my Amazon Europe account. However, the same documents were rejected for my North America account, and the reasoning was unclear.

Now, I am not seeking to reactivate my account, but rather requesting a refund of the $39.99 subscription fee, as my account was inactive and I could not generate any sales. I have reached out to Amazon Seller Support multiple times without a satisfactory resolution.

If anyone has faced a similar situation or can offer advice, I would greatly appreciate your help. Thank you!

There’s a glitch in the video verification system. I completed the verification four weeks ago, and two weeks ago, a support agent informed me that my video verification was rejected and that I’d need to redo it. However, each time I attempt to start the process again, I’m redirected to a page (see attached screenshot) that prevents me from re-verifying.

Over the past four weeks, I’ve opened over ten cases, with each response advising me to wait longer or redo the verification—even though I can’t. Given the ongoing delays and repetitive responses, I believe a manual escalation is needed. If you could either schedule the verification for me or let me know how to provide additional details directly, I would greatly appreciate it.

Anybody had a similar experience?

Hello,

I have been selling on this platform for a few years now and I know at this point that it is really hard to earn postitive feedback and to get negative feedback removed.

However in this case, to my understanding, the customer received a damaged order and proceeds to send it back with a prepaid shipping label (and to this day, I do not authorize pre paid shipping labels but it always happens). Upon receiving the order back I went ahead and issued a partial refund. (This order was approx 22$ post taxes).

The customer then is upset and immediately creates a claim on Amazon and I went ahead and provided my evidence and the claim was then denied. I am not sure if the customer kept the partial refund I sent but it does not show a red balance when I click on the item's order information.

Days go on, and customer decided to copy paste their experience on past orders and the current order with us. (screenshot provided).

It is quite fraudulent for many reasons, the most important one is that I shipped this item damaged originally, which I did not and it was most likely damaged by the carrier.

I understand now that I may have handled my situation poorly and should have given a full refund and open a case with the carrier. That takes some time and effort, I went the lazy way, sure. But how is the customer able to just annihilate my 96% rating that I work hard for, especially since customers do not leave feedback, it is a rare occurance to do so, but not when things go wrong.

Here is my case number, although it only shows that I am filing for 1 order ID in it, if I can have an admin assist me in the issue (attempt to remove these 3-4 copied pasted feedbacks), as the customer no longer wants to reply to me. ID 16607762321

@Seller_FJwyF3iu5qxUY@Seller_1KYLYkgAlu4xX

Hi!

One of our ASINs B00I51885U got restricted for Negative .product experience. We have tried appealing numerous times and we keep getting denied.

Backstory - we are an authorized reseller by the brand, we do have an LOA(which we do submit with every appeal). Amazon keeps stating that the product does not match the description and/or the description is misleading, but won't say exactly which part is misleading and we have no way to figure out what to change to resolve this. We have raised a few BIN checks which resulted in fulfillment center employees confirming product is in new condition and product matches the description.

There is a link for the listing https://www.amazon.com/Carroten-Tan-Express-Intensive-Tanning/dp/B00I51885U

Our appeals have included 1)invoices 2) screenshot of successfully resolved BIN check cases 3) LOA issued by the brand

Any way we can get some help here as I have no idea what to do and we have about 11k units currently marked as "defective".

Thank you in advance!

@Seller_nS0jcFQNDLG3e @Seller_0LGKv5aIHcC3F@Seller_dnxnrsZIeTNo3 @Seller_F4AbbFj6ovBk3@Seller_RSwABJNHpHnEZ

I reviewed the statements on the payment report and noticed that the sales amount for the last settlement period was unusually low. When I checked the seller dashboard and order history, I found that the actual number of orders was more than double what the report showed.

We’ve been selling on Amazon for over 8 years, and nothing like this has ever happened before. I hope this is just a system error and that Amazon will correct it soon. As a small business, we can’t afford discrepancies like this.

case ID 16596336401

Hello,

Any tips would help. I have received the below e-mail. I've sold a few items and I received a customer complaint. The products were sourced from an authorized supplier and I have a letter to confirm that I am allowed to sell those products. Do I need the brand authorization as well?

This is authorized supplier statement on their website: "i the supplier" and the brand work together to offer a structured reseller onboarding programme that will support sales teams with materials and training to enable them to deliver clear and relevant messaging to their markets. Given this, would I need a letter of authorization from the brand as well?

This is the message from amazon:

Your account is currently under review as per section 3 of the Amazon Services Business Solutions Agreement. During the review, FBA shipment creation ability will be disabled and your funds will be withheld in accordance with our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We've taken this measure because we believe that your account or a related account may have been used to engage in deceptive or illegal activities that harm customers and our store, such as the sale of counterfeit inventory, thereby infringing intellectual property rights. For more information, see section 3 of the "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/help/hub/reference/external/G1791

What happens now?

To demonstrate the authenticity of your account and inventory, you are required to show up for a video interview verification.

How do I verify my identity and inventory supply chain?

You must complete virtual identity verification via video interview by following the next instructions:

1. Access the following link:

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Note: After your verification interview is complete, we will review the results and reply with the outcome within 5 business days.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be other business associates who are important to your business operations. These parties may also attend the verification interview. They must have proving documentation of their relationship to the business.

What documents are required?

To complete your instant identity verification, make sure you have the original physical and digital copies of the following documents with you:

-- A valid government-issued photo identity document. The document must include the following information: Full name, date of birth, ID number, expiry date, signature of the bearer (if applicable), country where it was issued or country of citizenship.

-- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.

-- Registered businesses must upload their registration document. The document must state the name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the authority that issued the document, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

-- Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.

ASIN : xxxxxxx, Quantity : 35 ;

What happens if I do not sign up for my interview or my verification is not successful?

If within 14 days you don't complete your virtual video verification interview using the link provided in this email, or if your verification is not successful, we may not allow you to sell on Amazon.

Hello

I received a message from Amazon regarding my joining a link to verify my identity, and when I click on the link, this message appears:

“We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request. "

But when I write to support to inform them of this (via the appeals page), I quickly receive a response: “We do not have enough information to activate your account.”

Any tips?

P.S: I tried in many browser and completed all the basic steps.

What is the deal with how bad they are? Why?

I recently deleted my Amazon account, which had the name "Zafaro." Now that I’ve created a new account, I’m unable to use that name again.

Has anyone experienced this before? If so, do you have any tips or advice on how to resolve it? Any help would be greatly appreciated!

Thank you!