Seeking Help with Subscription Fee Refund After Account Deactivation
Hello everyone,
I am reaching out for assistance regarding my deactivated Amazon seller account. My account was deactivated within a week of registration despite my attempts to appeal. I submitted various utility bills, which were accepted without issue for my Amazon Europe account. However, the same documents were rejected for my North America account, and the reasoning was unclear.
Now, I am not seeking to reactivate my account, but rather requesting a refund of the $39.99 subscription fee, as my account was inactive and I could not generate any sales. I have reached out to Amazon Seller Support multiple times without a satisfactory resolution.
If anyone has faced a similar situation or can offer advice, I would greatly appreciate your help. Thank you!
2 replies
Seller_CW0P5hgbsiqWX
Just go into seller central tools and down grade to the individual account, You will not be refunded but will not be charges no the next billing date.
Connor_Amazon
Hi @Seller_w2qjPGEOPT7Gj
Connor from Amazon here, thanks for your question.
I do see that you are currently working with seller support via case 16577325501 and they are looking into your professional account refund request.
Continue to monitor your case logs and e-mail for further communication.
While I am not able to reactivate your account, I do see that you have been suspended in accordance with section 3 of the Amazon Services Business Solutions Agreement and the documents you provided to our support team were deemed invalid. Please review your performance notifications for further information.
Cheers,
Connor
Seeking Help with Subscription Fee Refund After Account Deactivation
Hello everyone,
I am reaching out for assistance regarding my deactivated Amazon seller account. My account was deactivated within a week of registration despite my attempts to appeal. I submitted various utility bills, which were accepted without issue for my Amazon Europe account. However, the same documents were rejected for my North America account, and the reasoning was unclear.
Now, I am not seeking to reactivate my account, but rather requesting a refund of the $39.99 subscription fee, as my account was inactive and I could not generate any sales. I have reached out to Amazon Seller Support multiple times without a satisfactory resolution.
If anyone has faced a similar situation or can offer advice, I would greatly appreciate your help. Thank you!
Seeking Help with Subscription Fee Refund After Account Deactivation
Hello everyone,
I am reaching out for assistance regarding my deactivated Amazon seller account. My account was deactivated within a week of registration despite my attempts to appeal. I submitted various utility bills, which were accepted without issue for my Amazon Europe account. However, the same documents were rejected for my North America account, and the reasoning was unclear.
Now, I am not seeking to reactivate my account, but rather requesting a refund of the $39.99 subscription fee, as my account was inactive and I could not generate any sales. I have reached out to Amazon Seller Support multiple times without a satisfactory resolution.
If anyone has faced a similar situation or can offer advice, I would greatly appreciate your help. Thank you!
2 replies
2 replies
Seller_CW0P5hgbsiqWX
Just go into seller central tools and down grade to the individual account, You will not be refunded but will not be charges no the next billing date.
Connor_Amazon
Hi @Seller_w2qjPGEOPT7Gj
Connor from Amazon here, thanks for your question.
I do see that you are currently working with seller support via case 16577325501 and they are looking into your professional account refund request.
Continue to monitor your case logs and e-mail for further communication.
While I am not able to reactivate your account, I do see that you have been suspended in accordance with section 3 of the Amazon Services Business Solutions Agreement and the documents you provided to our support team were deemed invalid. Please review your performance notifications for further information.
Cheers,
Connor
Seller_CW0P5hgbsiqWX
Just go into seller central tools and down grade to the individual account, You will not be refunded but will not be charges no the next billing date.
Seller_CW0P5hgbsiqWX
Just go into seller central tools and down grade to the individual account, You will not be refunded but will not be charges no the next billing date.
Connor_Amazon
Hi @Seller_w2qjPGEOPT7Gj
Connor from Amazon here, thanks for your question.
I do see that you are currently working with seller support via case 16577325501 and they are looking into your professional account refund request.
Continue to monitor your case logs and e-mail for further communication.
While I am not able to reactivate your account, I do see that you have been suspended in accordance with section 3 of the Amazon Services Business Solutions Agreement and the documents you provided to our support team were deemed invalid. Please review your performance notifications for further information.
Cheers,
Connor
Connor_Amazon
Hi @Seller_w2qjPGEOPT7Gj
Connor from Amazon here, thanks for your question.
I do see that you are currently working with seller support via case 16577325501 and they are looking into your professional account refund request.
Continue to monitor your case logs and e-mail for further communication.
While I am not able to reactivate your account, I do see that you have been suspended in accordance with section 3 of the Amazon Services Business Solutions Agreement and the documents you provided to our support team were deemed invalid. Please review your performance notifications for further information.
Cheers,
Connor
