ASIN restricted for Negative Product Experience.
Hi!
One of our ASINs B00I51885U got restricted for Negative .product experience. We have tried appealing numerous times and we keep getting denied.
Backstory - we are an authorized reseller by the brand, we do have an LOA(which we do submit with every appeal). Amazon keeps stating that the product does not match the description and/or the description is misleading, but won't say exactly which part is misleading and we have no way to figure out what to change to resolve this. We have raised a few BIN checks which resulted in fulfillment center employees confirming product is in new condition and product matches the description.
There is a link for the listing https://www.amazon.com/Carroten-Tan-Express-Intensive-Tanning/dp/B00I51885U
Our appeals have included 1)invoices 2) screenshot of successfully resolved BIN check cases 3) LOA issued by the brand
Any way we can get some help here as I have no idea what to do and we have about 11k units currently marked as "defective".
Thank you in advance!
@SEAmod @Nikki_Amazon@Xander_Amazon @Steve_Amazon@KJ_Amazon
6 replies
Seller_4zBzdtgCyS9EI
that listing is active and showing 30+ available
Note: if you look at the negative reviews, vs the promises in the listing, you will see where it doesn't match. if it doesn't work for everyone, you need to explain why and who it may not work for. If it has ingredients someone could be allergic too (as in peanut oil) that needs to be clearly stated.
But mostly, way to many people say it didn't work, only stained their clothing. lack of instructions?
Seller_LQBNImBQN1ZCX
Also a quick update, received this performance notification, but product is still restricted for my account and violation is still in our account health dashboard.
ASIN restricted for Negative Product Experience.
Hi!
One of our ASINs B00I51885U got restricted for Negative .product experience. We have tried appealing numerous times and we keep getting denied.
Backstory - we are an authorized reseller by the brand, we do have an LOA(which we do submit with every appeal). Amazon keeps stating that the product does not match the description and/or the description is misleading, but won't say exactly which part is misleading and we have no way to figure out what to change to resolve this. We have raised a few BIN checks which resulted in fulfillment center employees confirming product is in new condition and product matches the description.
There is a link for the listing https://www.amazon.com/Carroten-Tan-Express-Intensive-Tanning/dp/B00I51885U
Our appeals have included 1)invoices 2) screenshot of successfully resolved BIN check cases 3) LOA issued by the brand
Any way we can get some help here as I have no idea what to do and we have about 11k units currently marked as "defective".
Thank you in advance!
@SEAmod @Nikki_Amazon@Xander_Amazon @Steve_Amazon@KJ_Amazon
ASIN restricted for Negative Product Experience.
Hi!
One of our ASINs B00I51885U got restricted for Negative .product experience. We have tried appealing numerous times and we keep getting denied.
Backstory - we are an authorized reseller by the brand, we do have an LOA(which we do submit with every appeal). Amazon keeps stating that the product does not match the description and/or the description is misleading, but won't say exactly which part is misleading and we have no way to figure out what to change to resolve this. We have raised a few BIN checks which resulted in fulfillment center employees confirming product is in new condition and product matches the description.
There is a link for the listing https://www.amazon.com/Carroten-Tan-Express-Intensive-Tanning/dp/B00I51885U
Our appeals have included 1)invoices 2) screenshot of successfully resolved BIN check cases 3) LOA issued by the brand
Any way we can get some help here as I have no idea what to do and we have about 11k units currently marked as "defective".
Thank you in advance!
@SEAmod @Nikki_Amazon@Xander_Amazon @Steve_Amazon@KJ_Amazon
6 replies
6 replies
Seller_4zBzdtgCyS9EI
that listing is active and showing 30+ available
Note: if you look at the negative reviews, vs the promises in the listing, you will see where it doesn't match. if it doesn't work for everyone, you need to explain why and who it may not work for. If it has ingredients someone could be allergic too (as in peanut oil) that needs to be clearly stated.
But mostly, way to many people say it didn't work, only stained their clothing. lack of instructions?
Seller_LQBNImBQN1ZCX
Also a quick update, received this performance notification, but product is still restricted for my account and violation is still in our account health dashboard.
Seller_4zBzdtgCyS9EI
that listing is active and showing 30+ available
Note: if you look at the negative reviews, vs the promises in the listing, you will see where it doesn't match. if it doesn't work for everyone, you need to explain why and who it may not work for. If it has ingredients someone could be allergic too (as in peanut oil) that needs to be clearly stated.
But mostly, way to many people say it didn't work, only stained their clothing. lack of instructions?
Seller_4zBzdtgCyS9EI
that listing is active and showing 30+ available
Note: if you look at the negative reviews, vs the promises in the listing, you will see where it doesn't match. if it doesn't work for everyone, you need to explain why and who it may not work for. If it has ingredients someone could be allergic too (as in peanut oil) that needs to be clearly stated.
But mostly, way to many people say it didn't work, only stained their clothing. lack of instructions?
Seller_LQBNImBQN1ZCX
Also a quick update, received this performance notification, but product is still restricted for my account and violation is still in our account health dashboard.
Seller_LQBNImBQN1ZCX
Also a quick update, received this performance notification, but product is still restricted for my account and violation is still in our account health dashboard.
