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Does anyone know what happened to Amazon in home services where provider could bring in resource to do work?

Hi everyone,

I’m a new seller and could use some guidance from those with more experience dealing with brand ungating appeals.

I initially submitted an ungating request for a product category on Amazon, but it was denied due to an insufficient order quantity — I had submitted documentation showing a purchase of 96 units, which I later learned fell short of Amazon’s minimum threshold.

To address this, I updated the order increasing the quantity to 104 units, ensuring it clearly met the requirement. I then submitted an updated invoice reflecting the corrected quantity along with other supporting documentation (invoice and authorization letter from supplier) as part of my appeal submitted on March 28, 2025.

After not hearing anything back for several days, I contacted Amazon Seller Support to inquire about the status. They advised me to reply directly to the appeal with a follow-up message requesting an update, which I did yesterday (04/01).

So far, there’s still been no response, and I’m unsure if this delay is typical or if there’s anything else I should be doing to move things forward. I’d really appreciate hearing from anyone who’s been through a similar process:

- How long did your appeal review take after submitting corrected documents?

- Is there an additional way to escalate or check the status beyond replying to the appeal?

- Any tips on how to avoid further delays?

Thanks in advance for any insight or advice you’re willing to share—I really appreciate it!

We fulfilled an Amazon order for 3 paddles and shipped them via an Amazon FedEx label. We did not use our FedEx account. The package was shipped via FedEx One Rate for $29.50, but then FedEx audited the package incorrectly and Amazon charged us an additional $243.73. The dimensions they audited were the same as ours, but FedEx audited the weight incorrectly. FedEx made an error and audited the package at 40 lbs, we reported it at 91 oz. This package was for 3 paddles, each weighing 26 oz. There is no possible way that this package could be 40 pounds!!! Even with shipping materials there is no way it could be 40 pounds. We always round up after we weigh our packages, so 91 oz is accurate! 3 paddles = 78 oz (less than 5 pounds). If going by the dimensional weight, the package was 15 pounds - still not 40 lbs that FedEx reported.

I have contacted FedEx, but they couldn't help me because this package was not shipped on our account. I have reached out to Amazon several times, and each time they say the charges are valid.

FedEx made an error, how do we get this resolved? I appreciate any help you can offer.

CASE 17444770651

Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.

Good Morning,

We encountered a scam and claim of a missing package from a buyer named Handeline Global on our Ebay selling account and since then they have tried ordering from us 24 times on Amazon over the past year and every order we tell them we do not ship to freight forwarding addresses and we cancel them. He even replies back "Understood" and this is getting beyond ridiculous. How many more times are they going to keep submitting orders when we know for a fact that it is a scammer because they scammed us on Ebay marketplace?

Handelnine Global LLC 4300 S CLINTON AVE

S PLAINFIELD, NJ 07080-1219

I found that the reviews aren’t being shared between the listings.

I’ve contacted customer support multiple times, and each time they pointed out the same issue: “Both of those ASINs are listed under gl_kitchen, while the parent and other children are under gl_home.” They assured me they would resolve it on their end and asked me to wait 48 hours.

It’s now been two weeks, and nothing has changed.

Any advice on how to fix this?

Case number: 17396896861

I'm not entirely sure (and I don't think anyone within Amazon is either) as to what is going on with Amazon FBA and the receiving of inventory since the new shipment work-flow has been implemented. My company manages a number of large sellers that have many shipments with missing units in to the hundreds of units missing per shipment. One customer in-particular, has 12 pallets of inventory delivered to FBA in mid November however the inventory/stock has not been actually received and nobody within Amazon has even responded to our cases about the issue. It's really quite unbelievable to be honest. Every client that I manage is very nervous about sending inventory in to FBA these days and even more so since that Amazon has implemented this new policy to only reimburse for inventory lost at the manufacturing cost!

How is everyone else doing out there? Anyone else experiencing similar when shipping to FBA lately?