Escalation Needed: Urgent Inventory Processing Issue – Case IDs: 17308264261 & 17179133201

Dear Amazon Seller Support Team,

I am writing to escalate our unresolved issue. Despite previous communications under Case ID 17179133201, we continue to experience significant delays, with over 1400+ units stuck in "FC Processing" for several months. Consequently, we have now opened a new case (ID: 17308264261) to address this matter urgently.

We require immediate clarification on the following points:

• Current Inventory Status: Please provide an exact update on the location and status of the affected units.

• Reason for Delay: A detailed explanation for the prolonged delay in moving these units from FC processing to sellable status.

• Definitive Timeline: A clear timeline for when we can expect the inventory to be fully processed and available for sale.

This ongoing issue is severely impacting our business operations, and we need your prompt attention to resolve it. We appreciate your immediate response with a clear resolution plan.

Thank you for your prompt assistance.

I am reaching out to seek urgent assistance regarding an ongoing issue with my FBA shipment (Shipment ID: FBA18DTZ66W6). The shipment was delivered and signed by the GEU3 warehouse on October 4th, and the shipment status was marked as "Completed" on October 20th. However, the inventory is still not live on Amazon.

Here’s a breakdown of the situation:

Warehouse Status: According to the Inventory Ledger, the shipment is still in the GEU3 warehouse and the disposition is marked as SELLABLE. However, when I check the FBA Inventory page, the status shows Out of stock.

Customer Impact: The earliest customer order was placed on October 6th, but the item has not been shipped yet due to this listing delay.

Seller Support Response:

I first contacted Seller Support on October 14th (Case ID: 16474717781), but the response I received was that I should just wait, and there were no channels to escalate this issue to the warehouse.

On October 17th, I opened another case (Case ID: 16492398711), and the response was that the shipment is in transit, which would take 22-25 days to complete.

On October 20th, the shipment status finally showed "Completed," but upon reopening Case ID: 16474717781 on October 21st, I was informed that the transit process had started on October 8th and would take 30 days to finish.

Concerns/Questions:

Why has the GEU3 warehouse delayed the stocking of my shipment? What is the current status of Shipment ID: FBA18DTZ66W6?

Why is there an inconsistency between the Inventory Ledger and FBA Inventory pages?

If the shipment is in transit, why is the process taking up to 30 days to complete?

Given the delay in listing, are there any compensation measures for affected customers or sellers due to unshipped orders?

Why is Seller Support unable to provide a clear or consistent solution? Responses have varied between cases, and none have resolved the issue.

This situation has negatively impacted both my business and my customers, and I am in urgent need of a resolution. Any assistance or escalation of this issue would be greatly appreciated.

Can anybody helping me ?

Hello,

I'm reaching out to seek urgent assistance regarding an unresolved issue with my inbound shipment. The shipment was closed on March 9, 2025, and the system currently indicates that 76 units are missing.

We have already submitted valid documentation verifying the contents of the shipment. Although we received an email confirming an ongoing investigation, no further communication, clarification, or resolution has been provided.

We have tried to reach Seller Support multiple times with no answer or a clear path to fix the issue.

Given the prolonged duration and impact of this issue, I kindly request immediate attention from a moderator or support representative to expedite a review and resolution.

Thank you in advance for your prompt assistance.