Welcome to Seller Forums

Hello,

Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.com/help/hub/reference/9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.

Why is this happening?

We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more: https://sellercentral.amazon.com/help/hub/reference/521.

How do I reactivate my account?

To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.

Your account will be considered for reactivation once the policy violations have been successfully appealed.

We’re here to help.

Use this link (https://sellercentral.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.

Has your account been deactivated in error?

If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.

I do not have the UL test report, and upon checking, the cost for obtaining it is around $50,000. It is the brand's responsibility to provide this documentation, but we have contacted them, and they do not possess the necessary certificates. As a result, my account has been temporarily deactivated.

I need assistance with this matter. I have already deleted the listing and do not intend to sell the product again since the brand cannot provide the UL certification and testing report. What steps can I take to resolve this issue?

Thank you for your support.

I have an AWD Shipment that shows that was delivered on 10/14. It is now 11/4 and ZERO units have been received.

This was delivered well before the 10/19 cutoff date.... and I need these units!!!

I've contacted CS-- gotten me nowhere.

I've contacted AGL -- they're "investigating"

This shipment was delivered using amazon freight, AGL.

Shipment ID STAR-SUGHQZXVB4TXK

We purchased a Brand (vegan cookies and food) in 2023 through a broker. We are trying to set up brand registry but the USPTO # has already been submitted and used by the previous owner. We sent a "'contact the admin" email option, but we don't even know if this person still exists, or uses that email. There is no contact with him nor do we know where he is to get a hold of him.

We have 2 documents with USPTO as well as a transfer of ownership document. We also have packaged goods with the brand logo. Brand Registry rep declined us and doesn't give us very specific directions - just some assumptions.

@Seller_t9kvdr2yixQej and team, can you shed some light and help us? This can't be the first example of this scenario: CASE 16590071061

Hi everyone,

I have a question regarding a product category and potential rebranding to ensure compliance with Amazon’s policies. I currently sell a product designed to support gentle breathing habits, and it was recently flagged as restricted due to the way it was initially branded.

I’m considering updating the product name and description to better align with Amazon’s guidelines. For example, I’m thinking of using more general terms and avoiding any direct references to sensitive topics, even though similar products are still listed on Amazon.

Has anyone had experience with successfully rebranding a product like this? Are there any best practices or recommendations for updating the listing and packaging to make sure it aligns with Amazon’s compliance standards?

Any insights or advice would be greatly appreciated!

We are in desperate need of assistance regardimng the Shafter, CA DC - BLF2. We have had 2 shipments closed with 0 items checked in and 1 shipment with 288 missing units (two boxes). We are not comfortable sending in more inventory to this DC, which is clearly either stealing product or inundated and unable to process in a timely manner. Every time we try to send in inventory to another DC. - no matter how we configure the shipment - it defaults to this Shafter DC. Our entire holiday is now affected by the missing inventory and our inability to send in more. The normal course of business where we open cases and supply paperwork/invoice to prove ownership will not help us in the short term. We will comply but this is a very serious situation that needs escalation beyond the case process. I have included case numbers for each missing shipment for reference regardless. Please, any help you can provide is greatly appreciated. Our main concern is sending in more inventory to somewhere outside of Shafter to try to salvage what we can of our holiday season. Thank you.

FBA ID: FBA18BLTF1SC

Shipment date: August 21

Missing 288 units (2 boxes)

Case: 16601702471

FBA ID: FBA18F9P4SB1

Shipment date: Sept 17

Miissing all 750 units (5 boxes)

Case: 16601820191

FBA ID: FBA18FJNWR3Z

Shipment date: Sept 19

Missing: 428 out of 535 units (3 out of 5 boxes)

Case: 16601864331

what is the policy for reimbursement of non-returnable food products??

I’m confused

If the product is non returnable why does Amazon give the customer a refund when it is clearly stated this product is non returnable. If the customer didn’t like to product it’s not the seller responsiblity. I need to be reimbursed

How can I say that my product is non refundable ? Unless damage where amazon will hold responsibility

What is the deal with how bad they are? Why?

22 years of selling on Amazon. Will we be suspended for things we cannot control?

We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon.. We cannot use your expensive methods to ship our mostly inexpensive items under $15 item. We cannot spend $20 to a ship a $15 item! Do the math!

Amazon, what is the point of dangling promised protection to us, telling us a shipping method will meet the customers' promised delivery dates, show us the green check marks and saying we are protected, only to then terrorize us with a threatened suspension for following your advice?? There is something so callous and twisted about this practice.

Ever call Account Health? I'm glad the Amazon associate found my panic humorous. Well, if nothing else he had a laugh at my expense. He said something to the effect of "well, you know how the higher ups can be. They will not change." Then he chuckled. Glad I made your day a little brighter. All it took to brighten your day is me panicking over the potential loss of my livelihood.

He told us to go on "vacation." What?????? Why????? Everything is open. Everything is running. There are just hiccups. Here in Florida. In Georgia. In Texas even. It is not as if the hurricane is bearing down on us. it has passed and everything is open. Go on vacation? What is wrong with you?

There is a sickness at Amazon. If there is God in heaven, look down and see the way Amazon treats us..