Hello @Seller_uZKxCWYwXGuGK,

Thank you for reaching out about your account here on the forums.

Seller_uZKxCWYwXGuGK

I got a notification on 1st April that there is a critical policy violation of identity verification. I immediately responded to the request and provided the live scan of document and face as they requested. The account got temporarily deactivated on 4th April because the verification was still in process. The Account Health Support said that just wait for 5 to 7 business days. Yesterday on 9th April we received a notification that my account has been activated as verification process has been completed. But after almost 50 minutes I again received a notification that my account has been deactivated due to failed verification on a video call, a video call that had never happened or Amazon didn't asked or invited. Please i need a help regarding this critical matter.

View post

I see that despite providing the information to complete the required verification, your account has been deactivated again, and you are seeking assistance to get this addressed. I understand that the lack of clarity here is no doubt confusing for you, so I am here to offer guidance toward a resolution.

So that I can assist you the best, I have passed your information over to the appropriate teams to be reviewed. Please keep an eye on your performance notifications during this time, in case you receive further instruction. I will also monitor this with you and once I see any updates, I will be sure to let you know.

If you have any additional questions or concerns, please don't hesitate to let us know. The forums community and I are here to support you.

Wishing you the best,

LeviDylan