CPC certificate review process help!!!
Dear Amazon Team and Community,
Case ID: 17583613151
I hope this message finds you well. I’m reaching out with a sincere request for assistance regarding our CPC certification, which has been under review for over three weeks. We submitted all required documents promptly and our inventory is fully prepared for shipment, but the delay in certification approval is now impacting our launch timeline and operational plans.
We’ve proactively double-checked all submissions (including test reports ) and confirmed alignment with CPSC guidelines. This delay is causing significant logistical challenges, and we’d be incredibly grateful for any support to resolve this swiftly.
If there’s any way to prioritize this case or escalate it to the relevant department, we’d deeply appreciate your help.
Thanks,
Elaine
1 reply
Manny_Amazon
Hello @Seller_27rsjXjJXB1Ti,
Thanks for posting to the Forums. For Cases 17490820821 (ASIN B0F1CBSGGX) & 17491866881 (ASIN B0F1C3SHD9), I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
For cases 17583609211 (ASIN B0F4QYJMVQ) & 17583653361 (ASIN B0F4QXHQMG), both requests are only 3 days old. Please be advised that it could take up to 15 business days for your request to be processed by the team. I would recommend allowing the time up to May 5, 2025 for the requests to update. If you see that the request exceeds this time, let me know and I'll look into seeing what options exist for escalation.
Regards,
- Manny
