Child ASIN separated from Parent ASIN
One of my child ASIN is separated from the Parent ASIN. I have not taken any action to do so.
Please tell me why it happened and how it can be regrouped to the current parent ASIN.
Thank you.
5 replies
Seller_rI7BZIczK8iAC
We have seen that variations fall apart after a long time of "out of stock".
Seller_0D3VGuKcH4QUw
This happened to me in early March. The automated system (the bot) sweeps through parent ASINs and sometimes reclassifies them into a different overall product category. What you need to do is open a Support ticket (yeah, I can here your sigh from here) and have them look at it. Chances are an "internal team" needs to correct it so your stuff is connected again. I would not do the "upload a spreadsheet" file for catalog chances unless you get no action from Support for a couple weeks. It took them 2 weeks to correct the problem, in my case. My guess is that the bot does this thousands of times every day, and the human "internal team" can't keep up with fixing it in a timely manner.
Seller_lFx2vAZSGf0EF
Open an case and the AZ staff will help you to fix it .
Manny_Amazon
Hello @Seller_KhjsOThY2yK2w,
I would recommend that you review the Create parent-child relationships and the Variation relationship FAQ for things you can do to manage this.
If you have reviewed the above and still run into difficulties, please contact Seller Support. Share your case ID in this thread and I'll review to ensure it's being addressed properly.
Regards,
- Manny
