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Recent discussions

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Seeking Feedback: Just for Fun Conversations
by Seller_s3amN64nZ4y9V
Amazon replied

Hi Sellers,

We're wondering if there would be interest in "just for fun" or more casual conversational threads, within the Seller Forums? We know that sellers share tips and tricks on how to navigate Amazon, but this could be things like:

  • Introductions and getting to know each other
  • Discussing hobbies, interests, or entrepreneurship tips
  • Crowd-sourcing ideas or opinions on non-Amazon related topics

We want to gauge the community's thoughts, a few questions for you:

  • Do you want to have just for fun topics in the Forums?
  • Do you feel like there is a place for you to do this now? If not, what would be your recommendations?
  • Would you have these conversations more often if there was a place for this?
  • What kind of topics would you post/like to post?

Please share your feedback! We're looking to understand the community's interests and needs in this area. Your input is always integral to considerations about changes and enhancements

Thanks in advance for your thoughts!

Best,

Dominic

3 votes
4 votes
278 views
24 replies
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Anyone else notice USPS Ground Advantage (less than 1lb) has gone up in price?

8 votes
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23 replies
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Support Case: 16575235641

Problem: I uploaded an inventory file for the US marketplace and Amazon sent back an error summary (which is an Excel file in .xlsm format) saying there was an error because my product variation uses the term "color" but Amazon is now only accepting the British spelling of "colour".

I regretfully opened a seller support case for this idiocy.

Support asked me for my batch file number - I provided it. 178625020026

Support then said they could not find the batch file, so they asked me to upload Amazon's own file summary showing the error.

But when trying to upload Amazon's own .xlsm file I get an error message that support does not support that file format.

So I email it to seller support using the email address they use - and get the message it cannot accept incoming email.

Sigh.

So maybe a moderator can figure this out ...

1 - Fix Amazon error that product variations based on "color" to the US Marketplace are invalid and we now need to know British spelling of "colour" and who knows what else some well-meaning idiot changed.

2 - Figure out why support cannot find inventory batch files

3- Fix why support cannot receive a file they request - either via upload or email.

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This has happened on 2 orders in the past 2 weeks. I ship on time, buying postage through Amazon. After 2 days in transit, USPS scans "possible delivery delay" and then delivers the package a day late. OBVIOUSLY the delay was caused by USPS, they even state it! How can I control this??

I went into live chat thinking it would quickly by fixed but they say that it requires an internal specialist and they'll have to get back to me. what? This seems like a pretty simple thing once you see the USPS scan for yourself.

CHECK ALL YOUR LATE PACKAGES!!! I don't know if it's the hurricane damage or what, but you probably have late packages that the carrier admits is their fault, but Amazon is punishing YOU for it!

This is ridiculous.

12 votes
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As both a buyer and seller on Amazon, I've been dealing with their support nearly every day lately, and it’s been a nightmare.

As a seller, I reached out with a simple question about my account—just trying to understand what they needed from me. I ended up talking to 30 representatives, and guess what? Only three of them could even answer part of my question. I felt like I was being passed around without anyone actually wanting to help.

Then, as a buyer, I noticed some random charges on my account and tried to get an explanation. I went through four reps, and it was a comedy of errors: one kept transferring me to others, one told me to call a different number, and another had a “system problem” and asked me to hang up because she couldn’t search anything on her computer!

Amazon, with your resources and size, I expect so much better than this runaround. We’re talking about basic service here, not rocket science. I know I’m not the only one who’s frustrated—this is something Amazon needs to fix, fast.

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Shipment creation has been temporarily deactivated

Your ability to create shipments has been temporarily deactivated. For more information, go to your Case Log.

I contacted Seller Support, and I have still not received any help from them.

All of the MODS, please help me.

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Error with the return manage page
by Seller_msih1wg8sr0vf
Amazon replied

Hi, Dear Steve @Seller_F4AbbFj6ovBk3

These days there was a error with the seller-fulfilled return manage system. I have attached the error screenshot .

Does anyone have the same problem ?How to solve it ?

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7 replies
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Dear Amazon Support Team,

I am writing to request assistance regarding a payment that has been reserved on my account for approximately seven months. Despite my attempts to resolve this issue, the payment has not yet been released. I would appreciate any guidance on how I can proceed to have this matter resolved.

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🎃 What's Your Favorite Halloween Movie? 🎃
by Seller_aEROSwwdnzGiU
Amazon replied

Happy Halloween! In the spirit of the season, we would love to hear from our selling partners a list of some of your favorite Halloween movies (and other spooky merriments)—in no particular order.

What's your go-to Halloween movie to watch this time of year? Any classic Halloween movies you always rewatch? Which movies give you the most chills?

Aside from the classics which include The Shining, Exorcist, and Children of the Corn, I have really enjoyed Hereditary. The film follows a grieving family tormented by sinister occurrences after the death of their secretive grandmother. My next one would have to be Smile. It is chilling, unnerving, and very difficult to watch sometimes, hence making it a great Halloween movie.

So let's hear which films get you in the Halloween spirit! Post your favorites below.

What's Engage with Amazon? I like to think of it as a section of the forums where we can connect and collaborate together as a community. Everyone is welcome to chime into the discussion and share their unique perspectives. There's really no pressure here, just a fun way to engage with each other. Looking forward to engaging with you all!

10 votes
5 votes
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41 replies
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BOO! Welcome to the spooky edition of the Listing Lounge for the month of October.

This month gave sellers plenty of crafty content and chilling tales for all to learn and engage with. Here is what was covered in case you missed it:

We started off the month checking in with you (our Listing Lounge guests) to harvest leaves (metaphorically speaking) and fresh ideas of what you want to hear more about in the lounge. @Seller_8hQgfj6OVZYse's post linked here is still collecting ideas if you want to share them with us!

Based on trending topics that have been circling around the forums, our Community Managers have used their spell book to cook up these bewitching articles for you:

There have also been some new announcements and policy changes that have appeared in the month of October that we want you to know about. Feel free to check them out now:

And of course, it wouldn’t be Halloween without a little fun... share a good cackle with us and join our discussions below:

If you are already over Halloween and ready to move on to the holiday season, @Seller_l7Jtck9jxnEA0 is kicking us off with her latest thread called, Miracle on Merchant Street: Reviving Your Selling Spirit. Check it out now!

We hope everyone enjoyed this spooktacular month of content this time around in the Listing Lounge. Feel free to share your thoughts on how you liked our content in the replies of this post.

👻 See you next time! ~ Cooper_Amazon 👻

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I recently got hijacked with a competing offer on a non-branded item that I sell. Yes, I am aware that it is perfectly legal except I bought his and its nowhere close to what I'm selling. I contacted Amazon to file an abuse claim and here is their response:

"Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported ASIN for the violation type selected."

I'm all for a fair competitive market but not when you aren't selling the same product. Pretty soon there will be ton's of negative reviews which will kill its perfect rating. Since I created the listing, I'm bout to delete the pictures and descriptions or possibly modify the product entirely and teach him a lesson. Any advice would be helpful as Amazon doesn't care about these types of selling practices?

6 votes
1 vote
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