Is there any other team or department that an honest seller can really get the help needed to fix my sellers account? I've been hit with a Unsuitable inventory investigations policy which is killing my business and I'm unable to pay expenses due to amazon tying up funds/inventory but whats strange is the ASIN in question is still selling but if amazon really had concerns for their customers, why allow the ASIN to still sell but partially deactivate my account where I cant create a FBA shipment nor retrieve my funds! I've uploaded the required documentation but can't seem to get anywhere but to upload the same documentation, wait the 3-5 business day to tell me ton upload the same already uploaded documentation! Please someone help or point me in the right direction!!!!

FYI: I've been selling this product since 2023 and can't understand what's the problem nor am I given a reason to why this happened and how could this be prevented in the future.

Case ID 17535319391

So, an order comes in today, (Sat, 4/5) via FBM. The order processes in 30 min as usual, not 15 minutes later, I go to buy a label, and all delivery options do not have OTDR protection options?? How could I possibly ship this order faster?

Maybe I don't understand the OTDR guidelines, I'm hoping someone can provide some insight on this.

TIA

I received the identity verification and supply chain documents notification on the 11th of March, 2024. I completed the identity verification as per the schedule on the 18th of March and submitted the supply chain documents, which were missing and it was mentioned in the notificatio, we will respond within 5 business days

- Initial order confirmation and then revised order confirmation, payment of which agrees with bank statement

- Invoice from the authorized distributor (amount as per invoice not matching with order confirmation as 1 item dropped at the time of delivery and the amount is credited with supplier in my account.

- Delivery note of the distributor to prep centre for labelling services

- Prep centre invoice and its payment details

- Brand authorisation letter

I have submitted all these documents. By the 22nd of March, I received notification that the review is currently ongoing and will respond up to 3 business days. No response until 28th March when I followed up, and the same message: Wait for the next up to 3 business days and then 3rd April, again for the next up to 3 business days.

I have funds withheld by Amazon and paid suppliers in advance for the orders and those are on hold.

I don't know what to do. Please if anyone has faced the same issue and can advise, I would greatly appreciate it.

New Account is deactivated after verification callWe recently had our Amazon seller account deactivated due to what Amazon believes is a connection with a previously existing account. After speaking with Amazon Seller Support by phone, we learned that the reason for this deactivation was the use of a phone number that had previously been associated with another Amazon account belonging to a different company (Advanced Industrial Solutions).That phone number belongs to one of our new employees, , who was recently transferred to our company,. He now works in our marketing department and has no role at all in managing or operating our Amazon account. The use of his phone number during registration was an unintentional mistake and does not reflect any actual connection between the two businesses.The new comapny Trading is a completely separate, legally registered business with no operational or legal ties to the old account. The association flagged by Amazon was purely accidental and based solely on the reuse of a personal phone numberWe kindly request that you review our case and allow us to continue operating our Amazon business. We are fully committed to complying with Amazon’s policies and are prepared to provide any documentation needed to confirm the legitimacy and independence of our account.