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I'm so hopeless. Does anyone have any idea?

My product was assigned to a wrong category, I opened many cases, and it didn't work.

I also tried uploading a flat file and changing it like that, but it also didn't work.

Last time I even opened a very detailed case with many photos showing the usage of the product, many explanations, and various proofs, and it still didn't work.

I can't see any reason why my product is related to the wrong item type, when it is totally irrelevant. I am truly hopeless. Can anyone help me?

Thanks a lot

I have been trying to reach out to Amazon from last one month. They could not setup my Australian account. They are going in circles, and support teams are not helpful at all, They don't have any courtesy to call. I could not setup my account for Australian account. They charged upfront and their responses are useless.

已在亚马逊后台成功备案的R标品牌被制裁，然后后台被移除了品牌；11月我找后台加速器的律师重新注册了同名品牌，品牌名称一样，类目不一样，然后我用新的申请序列号备案被拒；我已经提交了申诉，不知道什么时候可以得到回复；我现在的链接无品牌功能，被改了图片与品牌；我只能停售掉链接；现在是旺季，我还有很多库存在亚马逊仓库；很着急，我现在是处于品牌失效的状态，我也没办法联系品牌团队；只能等申诉结果；有人可以帮忙催促解决品牌备案问题吗？case 16649718351

被拒绝的理由我不确定，是因为账户之前的品牌备案并被移除记录，导致账户滥用吗？

Amazon does not respond to cases created exactly 1 month ago and delays them with copy-paste answers when you talk to them via live chat.

If you're not going to support us from Amazon, why are we paying fees?

I am having issues with the AHT and SSA most of my items are under $10 I ship between 500 and 1000 packages daily across multiple venues. About half of that is on Amazon. Since they have started me with AHT and SSA about 25% of my orders that go across the country they are wanting me to spend more than my order on shipping, I was doing fine before they changed me. My shipping was set to two days although i ship every day and my metrics are great. But I am not spending sometimes twice my order total on shipping and have been using another service to ship these items (and they all get there on time) USPS ground advantage. The AHT and SSA does not account for small towns (especially in Texas for some reason) and Oregon Washington Nevada Arizona California and many others. i thought I would give AHT and SSA a chance but it is not working for me. At the moment I have 10 orders to ship that are not supposed to go out until monday and every single one the shipping is higher than the order. Printing these orders on another shipping service also takes alot of extra time that i dont have. So do I turn off the AHT and SSA (as 98% of packages are scanned at pick up and delivered on time) or is there something else i can do? I have no issues with my other sites i ship on as I get to choose my delivery method. Any help or suggestions would be apreciated

thank you

Hi,

My inventory has recently been standard, and the reason on fix standard inventory is ''account not fully onboarded." I have an action in my seller account that fix standard inventory.

Everything is fine with our store performance, but the Buy Box for all products in our store are lost. I am very confused about this, can anyone give me some advice please?

Account Health Rating - 244

Order Defect Rate - 0.46%

Late Shipment Rate - 0%

On-Time Delivery Rate - 98.86%

My Case ID: 16666456471

Hi Fellow Sellers,

I’m dealing with a frustrating issue with my Seller Central account and could really use advice from anyone who has faced something similar. Here’s what happened:

On November 1st, my browser was compromised in what I believe was a cookie attack. The attacker recreated my browser session, which allowed them to log into any saved accounts. While they weren’t able to access my Seller Central account directly due to 2FA, they did get into the buyer Amazon.com account connected to it and placed a fraudulent order for $1,600 (and also signing up for Prime).

I noticed immediately, contacted Amazon to report the fraud, and took action by resetting all my passwords and updating my payment methods.

Now, I’m locked out of my Seller Central account. When I try to log in, I get a “billing verification required” message, and my orders are on hold. The only email I’ve received from Amazon said I could either pay the $1,600 for the fraudulent order or request a review of my account. I chose the review option, but it’s been over 2 weeks, and I haven’t heard back or received any further instructions.

Luckily, my accountant has almost full access to Seller Central with their account, which has allowed us to keep some operations going. However, I’m still at a loss on how to fix my admin account issue and get full control back.

This account is my main source of income, and I’m really stuck. Has anyone experienced something similar? How long did it take for Amazon to resolve it? Is there any way to expedite this process or reach someone who can help?

I appreciate any guidance or tips you can offer!

FEEDBACK RECIEVED:

11/18/2024 1 111-4220989-4292218

Still waiting. It was supposed to be delivered yesterday. Now it says 2 more days? Well, I guess a plastic bag and tape it is. Useless.

MY APPEAL TO AMAZON -

Customer order this item on nov 18, then left negative feed stating it was suppose to be delivered yesterday. HOW CAN AN ORDER BE DELIVERED THE DAY BEFORE IT WAS PLACED? Please remove this feedback as it is impossible to delvery something BEFORE it was actually order

AMAZON SENT THE NORMAL BOT REPLY and closed the case with no option to appeal except stating to CONTACT US which I did.

Contact us stated that to appeal I had to reply to the closed case that does not actauly have the option to reply. SO WHY DOES IT SAY TO USE THE CONTACT US IF THEY CAN NOT DO ANYTHING.

BOTTOM LINE, AMAZON NEEDS TO HAVE A WAY FOR A REAL HUMAN TO REVEIW SOME FEEDBACK REMOVAL REQUEST THAT ARE ABSOLUTELY UNFAIR TO THE SELLER.