Identity verification deactivation

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Seller_oAp7Hcy7O1EyS

Identity verification deactivation

Dear Team,

I am writing about the recent suspension of my Amazon account.

I received an identity verification request on April 1, and I promptly completed and submitted all required documents on the same day. According to Amazon's guidelines, identity verification is typically completed within 2 business days, but as of today, my account remains suspended, and the status still shows “verification in progress.”

I respectfully request that my case be reviewed urgently, as this delay is impacting my ability to operate. All documentation was submitted accurately and on time, and I am fully committed to complying with Amazon's policies.

Case ID: 17535727301

Sincerely,

Aziz

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5 replies
Tags:Deactivated
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Seller_CduvLQyRshLID

We are also facing the same problem. Submitted documents on April 1st, but still stuck in verification. Our account is also deactivated, and we are losing sales. Waiting for Amazon's response.

@Atlas_Amazon

@Connor_Amazon

@CR_Amazon

@Nano_Amazon

@Levi_Dylan_Amazon

10
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Seller_ev0TSBQVF0HgO

It's the same story. I have called them multiple times, and they say they are working on it. They told me to wait.

20
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Seller_uZKxCWYwXGuGK

Same happened to us and still in process the verification. We are hoping to get their response.

20
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Seller_STLssmEf1OWBZ

I also faced same issue.

I submitted the required documentation and live photo for the verification process. However, I received conflicting notifications: one stating that my submission is still under review and another indicating that it’s unverifiable, with my account remaining deactivated.

This situation is unclear, especially since the same documentation was accepted during account setup. Despite follow-ups, I’ve been advised to wait.

Could you please clarify why my submission was marked as unverifiable and assist in resolving this issue promptly?

@Atlas_Amazon

@CR_Amazon

@Connor_Amazon

@Nano_Amazon

@Levi_Dylan_Amazon

20
user profile
Seller_fSi7ZWAjZCVnO

I was told the same thing. I reached out to them, and they asked me to use the "Contact Us" button, but it doesn't work.

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