New Seller Community
Technical Issue – Account Still Inactive After Identity Verification Approval HELPPPPPPPPPPPP
Dear Amazon Support Team,
I recently encountered an Identity Verification Violation, but I have completed all the necessary steps, including submitting my documents and attending the video verification appointment. I received the following confirmation email from your team:
"Thank you for completing your video appointment. We have completed our review and no further action is required on your part. You are now eligible to sell on Amazon.com."
However, when I try to access my seller account, it remains inactive, and I still see the following message:
"Identity Verification: Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days."
It seems like a technical issue is preventing my account from being fully activated despite having successfully completed the verification process. I kindly ask for your assistance in resolving this issue and activating my account as soon as possible.
Thank you for your time and understanding. I look forward to your prompt response.
@Roxy_Amazon @Emet_Amazon
3 replies
Atlas_Amazon
Hello @Seller_NEKaAu8tqtthf
Thank you for the information provided regarding the recent verification issues you have encountered. I understand that you received communication regarding the resolution of the verification, but have not seen any action on the account. I know this can be frustrating given the disruption to your ability to sell.
I have gone ahead and compiled the information to be sent off to the appropriate teams for review. At this time, I do not have any updates available, but I will continue to monitor the situation closely.
If you receive any new details or observe any changes, please refer back to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_NEKaAu8tqtthf
I wanted to follow up on the information that had been transferred for your situation as I did hear back from our teams on your situation. I was able to confirm that at this time they are seeing the account in a normal status, so I did want to confirm with you on whether or not you are still being impacted. If so, I encourage you to provide more information on what you are experiencing so I may work with the appropriate teams.
Otherwise, no additional action will be required, but I will encourage you to refer back to this thread so that guidance can be provided to you.
Best,
Atlas
