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We have a customer who requested a replacement through AMAZON, it was an Amazon replacement order then the customer wanted to return the replacement. Instead of Amazon making the customer return it they immediately granted their A to Z claim and never returned the item. Amazon keeps saying the customer did return the item however they only returned the original not the replacement which can be confirmed under both orders and tracking numbers under the returns. Seller support is clueless and can't seem to comprehend this. Looking for help from any mods please.

@Seller_1KYLYkgAlu4xX @Seller_nS0jcFQNDLG3e @Seller_s3amN64nZ4y9V @Seller_guPeMXBrBxqyU

Been selling on amazon for over 12 years. Rare to receive any sales now days. Check my account, maybe some ones on this form can help me. First time posting. Amazon has gone down hill for the worst.

Hello. I have been selling on Amazon for 2 years. At the end of July, my account was suspended due to 3 ASIN invoice requests. I passed this verification and was able to open my Amazon account. Then, ten days after my Amazon seller account was opened, my account was suspended again. They requested the invoice for the product I bought a year and a half ago and last sold a year ago, and stated that they suspended my account due to their fake product policy. I sent the invoice of the product they wanted from me to Amazon, but this time they did not accept my invoice because the invoice for the product was older than 365 days. I have made many objections and phone calls since August 16, but my account has not been opened. I emphasized that my product is original and that I bought it from Amazon TR. I sent my invoice to almost every objection and explained the situation. I explained that since I made the purchase a year and a half ago, it was not possible for my invoice to be issued within 365 days. There was only one purchase of the product, and that purchase was dated at that time. That's why my account is still suspended. How can I open my account? How can I fix this situation and explain myself?

The front-end display of the link variant has been split, but the back-end inventory management page shows that there is a variant relationship. The case 16596867331, which started on November 4th, has not received a clear response yet. Why is it necessary to forcibly split the variant?!All 9 variants without exception have become independent links. Why hasn't Amazon been handling cases?

Took a fairly large business invoiced order in March, now in November and still have no access to this money. Also found a failed (unrelated) disbursement that appears to have been completely ignored by Amazon's system while digging around to investigate. This is killing my cash flow and causing struggle.

Seller (un)support are running me around in circles telling me I've already received the money because it's been released. I keep telling them that it may be released, but that doesn't mean that I can withdraw it. Despite being explicitly asked for it, they are unable to point towards the disbursement I have allegedly been paid this sale on.

Most recent case IDs

16662570391

16662519611

Mods please help, this is far beyond the comprehension of the dozens of seller support staff that have tried to engage (I will never say help, I don't believe there is ever any intention to help from them).

It's getting to the point where it's not sustainable anymore. Within the past year, Amazon has constricted profitability and growth to where it's just about a complete standstill. After all calculations are done, pretty much working for free now. They've made it where you can't survive or thrive on their platform without giving them a minimum of 50% of sales. They've done this by hiking up fees, and making it where you have to spend heftily on ads. And if not.....minimal sales and visibility. They've made products harder to find by relevant organic search. It's gotten crazy, it's too much for what it's worth now.

It's really unfortunate, as we've been in business for almost 20 years. Amazon has almost 40% of retail market share, possibly more by this year. A LOT if not most retailers rely on them to stay in business. For the 1st time in 20 years..... about to throw in the towel. We have to price our sh#% higher than we want to just so we can pay all the fees, and the pay to play tactics. It's really really crappy on Amazon's part to do this to sellers. It's really really crappy that they do this to their customers.

Hello Amazonians,

We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).

We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.

The appeals process has currently become a three-step procedure:

Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply

Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished

Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply

Repeat Step 2

Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.

As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.

The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.

How do you think we can create a better appeals system?

What do you think is the biggest flaw of the current appeals system?

Do you believe the current appeals system is fair?

Today am here to get help for account deactivation under section 3. In Orignal Notification Amazon Mentioned that I found in Relation with another account and I know that account that was my Cousin's account and This Link up created when he asked my debit card and without informing me he used my card in his account.

Than his account deactivated and Amazon want to identify his identity ( I helped him in Virtual Verification call too ) in which he failed but than my account also get deactivation which told me that I need to Reactivate my cousin account.

I did not use his account. I do not have access to his account And I never Opened his account on my System and for Proving this to Amazon I asked him to immediately Remove my card from his account and I submitted Notirised Affidavit that I have no access to my cousin account and I give affidavit that My account Information will not be used in any other account But It has been 2 days I did not hear back from Amazon.

Please help! @Emet_Amazon @Steve_Amazon @Tatiana_Amazon @CR_Amazon @TaylorR_Amazon @Micah_Amazon @Atlas_Amazon @Rose_Amazon