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Mods,

We have numerous refunds granted to customers that purchased dog food that was deemed non-returnable by Amazon. The refund reason is "Product Not As Described" even though the product is a perfect match to the ASIN. What evidence is the Customer service team using to validate these refunds? Does a customer simply need to call customer service when they purchase a non-returnable item and lie about the product so they can have free stuff? We would like to know details on the validating evidence or have these refunds reversed.

It feels like customers are abusing Amazon policy by calling Amazon and incorrectly claiming the product is not as described knowing they will get refunded and have free food for their dogs. The Safe-T claims team will not supply any evidence of the claim and refuse to reverse the refunds. I understand Amazon can refund an item if it was not as described but this simply isn't the case on these claims. The product is exactly as advertised.

Here are a few case ID: 16682252581, 16682070831, 16681887451, 16628351751 and more currently in the process.

Mods, Please look into these case ID's and escalate them to another team for review.

Thank you, Clier Sales

Hello.

Brand Registry application has been under review for four days. Is it normal for it to take this long?

Viewing it LIVE in Amazon search. My handmade listings are being moved into the WRONG categories in the marketplace. My stethoscope tag is NOT an office product! It is a stethoscope accessory under Industrial & Scientific / Professional Medical Supplies / Diagnostics & Screening / Stethoscope Accessories

Opened a case 16729114431 as I noticed 1 earlier and now in looking at my handmade listings, they are all being moved and are in office products. This would explain why we are suddenly selling our handmade items this morning. I am grateful for finally being visible but at least reclassify them correctly!

@Seller_RSwABJNHpHnEZ@Seller_RTAKHeZqlPLvF@Seller_RsATYbG9XP0HP@Seller_nS0jcFQNDLG3e

from Last year my sell gone down almost 35% what happened I don't know and campaign daily out of budget

What should I do

I have been working to resolve this issue for weeks with no resolution. The most recent case, Case #16662664791, has been open for two weeks with no progress in sight. Unfortunately, this delay has caused the item to go out of stock for Amazon customers, including those subscribed through Subscribe and Save (SnS), as we are unable to replenish it.

Please note that we use Amazon's FNSKU barcode for this item due to its expiration date. We currently have over 10,000 cartons printed specifically for Amazon, sitting idle while we wait for this catalog issue to be corrected. Your prompt assistance in resolving this matter would be greatly appreciated.

Hello,

I recently applied to register my trademark, but the application was denied due to the inability to verify my business identifier. My business is registered in Ukraine under a simplified registration format known as "Individual Entrepreneur." In this system, the business identifier is the Taxpayer Registration Number (RNTRC), which can be verified through the following documents:

The back of the ID card: The RNTRC (Registration Number of the Taxpayer Record Card) is clearly listed here.

Bank statement: The business identifier is listed as the USREOU code (Unified State Register of Enterprises and Organizations of Ukraine).

I have attached these documents for your reference. The information provided in these documents fully matches the data issued by USTPO, yet my registration continues to be denied.

To my knowledge, there are no other official documents available in Ukraine that specify the Tax ID or its equivalents. Despite this, I keep receiving a generic response:

Originals of all documents in English.

"This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form."

I don't know what I should provide so that Amazon can verify this data. However, when registering the store, all the same documents were suitable.

Recently my account was deactivated due to suspected inauthentic item. I sold that item in March 2024 and till date received no complaint. But in my inventory the item was still showing and I got a notification that Amazon suspects that it is inauthentic item and they need invoices or receipts which I do provided but each time they say not enough submission to reactivate the account. My invoices are genuine and authentic and from a verified supplier but still they are getting rejected and not verified. I think they are not contacting my supplier may be for cross verifying. This whole procedure is quite disheartening as my store is shut down for the suspected reason and not reactivated and I have the documents to prove the genuineness but the team is denying.

I want the team to please verify the details from my supplier and reactivate my account as the invoices are true and genuine.

Thank You

Planet07

Posting because some wouldn't believe me if I didn't show the evidence.

Here is a Return that was rancid by the time it arrived at our facility. Sent via USPS & based on tracking took a week to arrive from the Acceptance Scan.

You can clearly see the Food is underneath the Buyer's Label + Tape + seeping out once I lifted the Top of the Package.

Now get the reason for the SAFE-T Claim Denial - the Refund of $0.00 is in line with the Seller Fulfilled Refund Policy. We literally went back & forth 5x with the SAFE-T Claim Representatives.

Sidebar - We don't sell Food. Anything in this Pkg is a BioHazard no matter what's in it. SAFE-T Reps associated with this claim 90199 - 81278 - 8307133 should really be evaluated not just based on their knowledge of what is practical but evaluated on their Case Approval vs Denial Rates. While I am a Seller & I would hope there is a Balance of Approvals vs Denials - I realize these Reps are aiming for more Denials. But this here really takes the cake.

I will start prepping my email to the Senior Mgrs now. That's for letting me vent.

We have just purchased a trademark (Goldnut), because it takes time for the trademark to be transferred, we sought the permission and authorization of the original holder, and were ready to apply for the Amazon trademark brand filing, but just submitted it for a second, it was rejected in seconds, and now we have filed an appeal, but the appeal email has not been able to progress, what should I do, or what can I do?We have just purchased a trademark (Goldnut), because it takes time for the trademark to be transferred, we sought the permission and authorization of the original holder, and were ready to apply for the Amazon trademark brand filing, but just submitted it for a second, it was rejected in seconds, and now we have filed an appeal, but the appeal email has not been able to progress

what should I do, or what can I do? Is there anything I need to submit now?

The screenshot is the content of the current case, caseID: 16719325331