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We've been listening to feedback from our sellers, and we understand for some, the image guidelines for Brand Registry applications can be challenging to navigate.

“Your blog is easy to comprehend. However, we appreciate if you add a few visuals. Label them right and wrong (Do and Don't)”. - Mystore_general

“My application for brand registration has been rejected several times, they keep saying that my pictures aren't real, my brand name is printed on the packaging bag, and the pictures were taken by myself” - YPZHA

We listened and actioned!

We updated the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines. (Located on page 6 through 7)

We are also going to host a Ask Amazon event on image guideline so sellers have the opportunity to connect directly with our Brand team experts if there are questions. More information to come on this event soon!

Please let us know if you have any feedback or questions.

Best,

Sandy

8 votes
1 vote
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10 replies
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54% Cumulative Tariffs from China announced Today
by Seller_V0hze4HocU3cp

What will you do? Will you be able to pay for these tariffs?

Will you limit your imports?

Will you increase your prices?

Will you go out of business as a 3rd party seller?

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4 votes
356 views
10 replies
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I don't know how to flag this for account representatives, but I sell antennas for ham radios which are passive wires. Amazon delisted my product because they said they weren't certified. The FCC says (in responses to my emails) "How can you certify a piece of wire?" "Wires can't be certified". Amazon restored my listing but now all my inventory is suddenly marked defective. They were distributed to several FCs and sold under prime until the delisting incident. No one will tell me why they are defective; they just provide a list of 20 reasons product are marked as defective. None of the reasons fit my scenario. I am now trying to get them back, but support says it could take 90 days to return them. How am I supposed to stay in business if Amazon keeps coming up with reasons for me not to sell? Here is what I know:

I manufactured the products. They meet requirements for effective devices.

They were not recalled.

They are made of titanium alloy wire and are indestructible (a selling point).

Every item is packed separately and has a UPC code.

The packages are sealed with packing tape.

They are distributed to several FCs.

They have good customer reviews.

The are not dangerous.

The only possibility is that they are packed in tubes rather than boxes, but I checked with Amazon and the post office before hand and both said they were acceptable. Besides, receiving accepted and distributed them without any errors.

Support is worthless. They do investigations and then tell me the result is that they can't do investigations.

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PRODUCT LIABILITY INSURANCE
by Seller_OX7WqygSjeeez

I get notice email from Amazon and ask me to provide the product liability insurance.

but I'm having issue with purchasing insurance on Amazon insurance platform, my Amazon account is personal account, the Amazon insurance platform must input the company lisence while purchasing, but I don't have, Could anyone can help me on this issue? How should I purchase insurance?

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Account deactivate
by Seller_pue0WQKnCFGaD
Amazon replied

discussion.i dont know why my account is deactivated and they didn't even provide a explanation why my account is deactivated

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8 replies
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Level Playing Field ?? Hardly
by Seller_6Sj4J9EV85Pt7

Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.

7 votes
0 votes
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26 replies
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Your account is at risk
by Seller_OM35JxWnbuaUP

Hi everyone,

My seller account recently had its account health reduced to critical due to an Identity Verification Violation. I submitted an appeal three days ago, and the status has been showing:

"You have provided your document and information.

Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days."

However, despite waiting, my account status has not changed, and I haven't received any additional requests or updates from Amazon. I'm concerned about how long this process will take and whether I need to take any further action. Has anyone else experienced this delay? Is there any way to escalate the case or contact the right team for quicker resolution?

Any advice or guidance would be greatly appreciated!

Thanks in advance.

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1 reply
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Incorrect Rejection
by Seller_ZnPMHAXck4KF6

We are receiving automated responses stating that we are "not eligible to sell," despite having submitted all required and valid documents. Our documents fully comply with Amazon’s requirements for proving product authenticity and supply chain verification. The automated rejection appears to be an error.Kindly escalate this matter to the appropriate team. We appreciate your prompt attention to this matter and look forward to your response

0 votes
0 votes
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5 replies
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Outrages forced return label charges
by Seller_3uDqNMpWhKtoy

I sell fashion, as we know return % is sky rocketing so it is hard to survive, been selling on Amazon since 2012 !! it was never this bad, and last few years Amazon is forcing us on automatic returns authorization with UPS Amazon return label at an outrages costs, we ship with FedEx 2nd day flat rate and most items will ship for $8.00, when a buyer returns we are being charges anywhere from $13 to $20 !! PER ITEM how can we survive this ?? Amazon refund the buyer in full including original shipping fees (we do not offer free shipping anymore) so Amazon decide for us that we refund original shipping + we pay for return label no matter what the return reason is, so each return item now costs us $8.00 + ($13-$20) , when we open a T-safe case we get $5-$7 back.....we try to contact Amazon to let us give buyers labels - nothing, we try to contact UPS to get these costs reduced they say it not them its Amazon, Amazon say its UPS .....

this is frustrating and really not fair, I am sure I am not the only one who deals with this, and now I am working toward closing my company because I am now paying Amazon more then I make ....no seance

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Since Amazon Robotics was founded in 2012, we’ve developed, produced, and deployed more than 750,000 robots across our operations network.

The goal of robotics technology within our operations is simple: pair employees with the right technology to make their workday safer, easier, and more productive—while helping us deliver packages to customers faster than ever.

We’ve taken robotics technology to the next level with the launch of our state-of-the-art fulfillment center in Shreveport, Louisiana. Equipped with the latest innovations, this site uses eight different robotics systems that work in harmony to support package fulfillment and delivery.

Additionally, these robots use Amazon Web Services cloud computing technology to operate more efficiently by storing and processing rich data generated by sensors, cameras, and machine processes. We plan to scale these robotics systems to existing facilities across the network.

For more information on our latest robotics innovations, go to About Amazon.

1 vote
24 votes
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26 replies
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USPS Postal Service Slowdown
by Seller_8HBeojhszSviQ
Amazon replied

Hi @Seller_RSwABJNHpHnEZ,

I don't know if you are aware but USPS has initiated a deliberate slowdown of their services for a very large majority of package recipients starting today. This is an even greater issue for the many post offices that refuse to scan individual packages but rather will only scan SCAN Forms such as my local post office. Part of the adopted plan also eliminates transiting packages on Saturdays. That has a massive impact not only of delivery speeds but also combined with the no end of day package pickups at the vast majority of local post offices.

This is marketed under the article entitled "USPS Is Enhancing Service Standards" on the USPS website.

"Allowing flexibility in regional transportation schedules, which may extend service expectations by one day for mail collected at certain Post Offices, while overall improving delivery speeds for mail and packages between regions."

That quoted text means that unless your local post office is within 50 miles of a regional center (most of the country is not); those packages will not be picked up until the following business day in the morning. This is an absolute nightmare scenario when sellers are stuck in the situation like us who are in a postal area where the post office refuses to scan individual packages. We lose all types of Amazon shipping protections at this point.

How does Amazon plan to address these changes made by this carrier?

21 votes
0 votes
454 views
42 replies
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