Account deactivate
discussion.i dont know why my account is deactivated and they didn't even provide a explanation why my account is deactivated
Account deactivate
discussion.i dont know why my account is deactivated and they didn't even provide a explanation why my account is deactivated
8 replies
Seller_nRFmxiQg4EGrw
Amazon sent you an e-mail telling you why.
Post that notice here if you need help understanding it.
Seller_pue0WQKnCFGaD
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account HMPSTORE which was enforced for violating one of our policies. As a result, you may no longer use the HMPSTORE Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, HMPSTORE please follow the below steps:
1. You must first reactivate the account associated with HMPSTORE by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, HMPSTORE by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – HMPSTORE ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting . We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
Atlas_Amazon
Hello @Seller_pue0WQKnCFGaD
Thank you for the information you have provided regarding the recent impact to your store. I understand from the messaging shared that the issue appears to be due to an association that exists between your account and another store that has been impacted. I know this can be complex to navigate when there is minimal information, so I do want to get you some support.
The messaging will have included the details regarding the other store name, from what you shared, it does appear the name matches your store. This will indicate that the issue is due to another marketplace that you have that has been impacted, have you had a chance to review the other markets you are registered in?
When an association exists due to an association between two markets, the requirement for proceeding will be to resolve the impact to the other market. This does mean that you will need to identify the original issue and take action to address it. Once you can confirm that all other issues have been resolved, you may return to your US market to submit an appeal for the removal of the restrictions.
For more information regarding global accounts and our multiple accounts policy, I would advise on reviewing this thread as it does include valuable information on this type of issue. If you do have any additional questions you would like to share, please refer back to this thread so that I may continue to offer support.
Best,
Atlas
Account deactivate
discussion.i dont know why my account is deactivated and they didn't even provide a explanation why my account is deactivated
Account deactivate
discussion.i dont know why my account is deactivated and they didn't even provide a explanation why my account is deactivated
Account deactivate
discussion.i dont know why my account is deactivated and they didn't even provide a explanation why my account is deactivated
8 replies
8 replies
Seller_nRFmxiQg4EGrw
Amazon sent you an e-mail telling you why.
Post that notice here if you need help understanding it.
Seller_pue0WQKnCFGaD
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account HMPSTORE which was enforced for violating one of our policies. As a result, you may no longer use the HMPSTORE Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, HMPSTORE please follow the below steps:
1. You must first reactivate the account associated with HMPSTORE by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, HMPSTORE by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – HMPSTORE ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting . We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
Atlas_Amazon
Hello @Seller_pue0WQKnCFGaD
Thank you for the information you have provided regarding the recent impact to your store. I understand from the messaging shared that the issue appears to be due to an association that exists between your account and another store that has been impacted. I know this can be complex to navigate when there is minimal information, so I do want to get you some support.
The messaging will have included the details regarding the other store name, from what you shared, it does appear the name matches your store. This will indicate that the issue is due to another marketplace that you have that has been impacted, have you had a chance to review the other markets you are registered in?
When an association exists due to an association between two markets, the requirement for proceeding will be to resolve the impact to the other market. This does mean that you will need to identify the original issue and take action to address it. Once you can confirm that all other issues have been resolved, you may return to your US market to submit an appeal for the removal of the restrictions.
For more information regarding global accounts and our multiple accounts policy, I would advise on reviewing this thread as it does include valuable information on this type of issue. If you do have any additional questions you would like to share, please refer back to this thread so that I may continue to offer support.
Best,
Atlas
Seller_nRFmxiQg4EGrw
Amazon sent you an e-mail telling you why.
Post that notice here if you need help understanding it.
Seller_nRFmxiQg4EGrw
Amazon sent you an e-mail telling you why.
Post that notice here if you need help understanding it.
Seller_OvL8C4BJWiuS9
Check your performance notifications.
Seller_pue0WQKnCFGaD
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account HMPSTORE which was enforced for violating one of our policies. As a result, you may no longer use the HMPSTORE Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, HMPSTORE please follow the below steps:
1. You must first reactivate the account associated with HMPSTORE by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, HMPSTORE by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – HMPSTORE ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting . We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
Seller_pue0WQKnCFGaD
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account HMPSTORE which was enforced for violating one of our policies. As a result, you may no longer use the HMPSTORE Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, HMPSTORE please follow the below steps:
1. You must first reactivate the account associated with HMPSTORE by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, HMPSTORE by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – HMPSTORE ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting . We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
Atlas_Amazon
Hello @Seller_pue0WQKnCFGaD
Thank you for the information you have provided regarding the recent impact to your store. I understand from the messaging shared that the issue appears to be due to an association that exists between your account and another store that has been impacted. I know this can be complex to navigate when there is minimal information, so I do want to get you some support.
The messaging will have included the details regarding the other store name, from what you shared, it does appear the name matches your store. This will indicate that the issue is due to another marketplace that you have that has been impacted, have you had a chance to review the other markets you are registered in?
When an association exists due to an association between two markets, the requirement for proceeding will be to resolve the impact to the other market. This does mean that you will need to identify the original issue and take action to address it. Once you can confirm that all other issues have been resolved, you may return to your US market to submit an appeal for the removal of the restrictions.
For more information regarding global accounts and our multiple accounts policy, I would advise on reviewing this thread as it does include valuable information on this type of issue. If you do have any additional questions you would like to share, please refer back to this thread so that I may continue to offer support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_pue0WQKnCFGaD
Thank you for the information you have provided regarding the recent impact to your store. I understand from the messaging shared that the issue appears to be due to an association that exists between your account and another store that has been impacted. I know this can be complex to navigate when there is minimal information, so I do want to get you some support.
The messaging will have included the details regarding the other store name, from what you shared, it does appear the name matches your store. This will indicate that the issue is due to another marketplace that you have that has been impacted, have you had a chance to review the other markets you are registered in?
When an association exists due to an association between two markets, the requirement for proceeding will be to resolve the impact to the other market. This does mean that you will need to identify the original issue and take action to address it. Once you can confirm that all other issues have been resolved, you may return to your US market to submit an appeal for the removal of the restrictions.
For more information regarding global accounts and our multiple accounts policy, I would advise on reviewing this thread as it does include valuable information on this type of issue. If you do have any additional questions you would like to share, please refer back to this thread so that I may continue to offer support.
Best,
Atlas
