We’re currently facing a frustrating issue with the Amazon Brand Registry process and are hoping someone here can share some insights or guidance.

We’ve submitted three applications, and all of them have been rejected with the same reason:

> “Product images appear to be computer-generated.”

However, we made sure none of our photos were computer-generated. In fact, we paid for professional printing services to permanently print our brand name on the product — just to comply with Amazon’s exact guidelines.

We're stuck and genuinely confused. The most frustrating part is that we cannot proceed with launching our first product due to this reason.

Has anyone else experienced this issue? How did you resolve it?

Any help or direction would be *greatly appreciated*! 🙏

Dear Amazon Team

Order ID: 114-7700558-0066601

A customer purchased a vanity table from our store on February 14th. We set the shipping time at 7 days, but after only 2 days of shipping by sea, the buyer requested a return. Since the goods had already been shipped, it was impossible to intercept them.

Our company, adhering to the principle of sincerely serving customers, sent 5 friendly emails asking the customer for the reason behind the return, but received no response. We then informed the customer that we would refund $50 first to close the return request.

If there were any issues upon receipt of the item, they could contact us anytime, and we would strive to provide a satisfactory response as soon as possible. Unfortunately, on the same day the order arrived within the time specified by Amazon, the buyer immediately gave us a one-star negative review: 'I would like the full respond on this Item.

I am also trying to send it back but with the tag provided it doesn’t not give an English Address where to send it too. Additionally, the charge for sending it will be exceeding the $30.' As mentioned above, if the buyer has any issues after receiving the item, they can contact us anytime, and we will definitely provide a satisfactory response.

The buyer simultaneously submitted another return request, stating 'delayed delivery' as the reason for the return: 'too small.' This confuses us because the product dimensions are clearly marked on the detail page. Additionally, the buyer mentioned delayed shipping in the return request, which is not true; we shipped within Amazon's requirements. However, upon receiving the product, the buyer immediately gave a one-star negative review without contacting us. We promptly contacted the buyer, sending multiple emails to inquire about the situation, but received no response.

We offered a solution: refund 50% of the order amount and allow the customer to keep the product. The buyer agreed to remove or change the one-star feedback. We immediately refunded the buyer, but after 20 days, the buyer took no action despite numerous follow-up emails.

This one-star negative feedback has greatly affected our new three-month-old store. The buyer's behavior leaves us very puzzled. Therefore, we request Amazon to delete this feedback based on the buyer's agreement to remove or change the negative review.

Thank you for your help

We sent in the EXACT items and QUANTITIES stated in our shipping plan, and everything is labeled correctly. Amazon has signed for delivery and we have provided proof of delivery.

Amazon only reimbursed 22 lost units and refused to reimburse other 48 lost units.

Here is their response:

"We are denying your reimbursement claim for this shipment because we did not receive all of the expected units, as required by the FBA inventory reimbursement policy. Based on your shipping plan, we expected to receive:

[ASIN XXXXXXXX] / 48

We have no record of receiving these units. We recommend that you work with your carrier on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers assume limited liability for damage or loss in transit.

============================================================

We've investigated your shipment XXXXXXXXXXX and determined that a reimbursement is required.

We have therefore initiated a reimbursement request on your behalf. A credit, either in cash or in the form of replacement products with the same FNSKU, will appear in your account in 4-5 business days after the reimbursement has been approved.

FNSKU: [ASIN XXXXXXXX], Quantity: 22"

Can someone please help look into cases?

17242442531

17395164591

17395092461

17512221051

@Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej @Seller_1KYLYkgAlu4xX @Seller_F4AbbFj6ovBk3 @Seller_RsATYbG9XP0HP @Seller_l3eCP9f1PtJXC @Seller_s3amN64nZ4y9V @Seller_OOVUXZLmb2UEH @Seller_YeWcEeTwlVO93 @Seller_aEROSwwdnzGiU @Seller_hme3Wbydd1ihr @Seller_SBIjJooGeXSQ6 @Seller_khUF6HPR2AHxu @Seller_37l8i4vuvugjG @Seller_RSwABJNHpHnEZ

Hello,

I am unable to download a spreadsheet of my existing items to be able to edit it and then upload again. I can find blank templates but that is of no use. This is crazy. I want to edit the prices and the details.

The chat people cannot help me.

Judy