Copy infringment
I am a brand registry seller and recently noted someone is selling a different product in the same category and they are using some of my photos which are copyright protected from my website and from my listing here on Amazon. I have filed complaints, yet I keep getting the same answer that the offending ASIN/seller has had the photos removed from their listing. However, when I search the listing over the course of several days, they are still up. I have escalated this several times and continue getting the same automated reply that the content has been removed, even though it clearly has not. What can be done and or who can I speak with DIRECTLY beyond getting the same automated email reply?
1 reply
Sandy_Amazon
Hi @Seller_XhNfnC0xhZ4Iq
My name is Sandy from the Community manager team.
I would like to investigate this situation. Would you please provide me the complaint IDs so I can review the action taken and contact internal teams for further clarification?
Best,
Sandy