Hello @Seller_F4AbbFj6ovBk3, @Seller_aEROSwwdnzGiU
I hope this message finds you well. I am writing to urgently request your assistance in resolving the deactivation of my Amazon Handmade account (Primary Account), which is my main source of income.
The account was deactivated due to a related account issue, specifically the existence of a second seller account that I opened some time ago purely for exploratory purposes. I would like to explain the situation in full transparency; The second account was created solely to explore the possibility of launching a dropshipping business. I was unaware that opening a second account without prior approval from Amazon was against the Terms of Service. This was an honest mistake.
The second account has never been used — there are no listings, no sales, no customer interactions, and no operational activity of any kind. Nothing.
Despite its inactivity, it has now caused a suspension of my primary Handmade account, where I am an active, policy-abiding seller. Also, it is a fully verified account.
When I try to reactivate either account; "each one, refers me to appeal and reactivate the other" , creating a loop that I am unable to resolve on my own.
I kindly ask for your support to resolve this issue that is in a never ending loop.
Best Regards
Pinned by community manager