"Your supplier/invoice" can not be verified" - Anyone know why?
I get authenticity complaints on regular basis because I sell branded sunglasses. When you sell 1000s of units, SOMEBODY is bound to be unhappy about their purchase and file these uneducated and incorrect authenticity complaints.
I wouldnt care about this so much if Amazon would accept the information I have sent them. The following are the docs and other info I have sent them about my supplier:
1) Invoice & reciept of payment
2) Website
3) Supply chain paperwork: invoice from manufacturer to my supplier
4) Letter of Authorizations from the manufacturer to my supplier
5) D&B registration info
6) Linkin profile
But Amazon always comes back and says "Your supplier can not be verified" and Amazon CS can not tell me why.
Anyone have any idea what more I can do to convince Amazon that my supplier is legit and they sell authentic products?
What more could I possibly send them?
16 replies
Seller_OvL8C4BJWiuS9
LOA from the manufacturer to your supplier? That isn't a LOA from the brand to you, so it sounds like you do not have authorization.
Seller_nRFmxiQg4EGrw
Not on Amazon it's not. If you are not authorized, then your invoices don't matter to Amazon.
Seller_nRFmxiQg4EGrw
Yes, that is exactly what we are telling you.
It's not always required, but for many big brands, you are stuck without it. Not sure if Hanes is one of those brands or not, but the fact that you are unable to get by with invoices, then it's a reasonable assumption.
Seller_nRFmxiQg4EGrw
You won't get much argument there. It's very frustrating. Part of it is to keep black-hat types from working the system, but they should at the very least tell you the basics. The closest Amazon has been to being clear about this is this post from a mod:
https://sellercentral.amazon.com/seller-forums/discussions/t/8a170817-8e58-4c13-99e9-27827beb1931
Seller_hFzlf81bvje9u
@Seller_OvL8C4BJWiuS9& @Seller_nRFmxiQg4EGrw
You are both partially wrong about this, and you know you are as I have explained this to you both in other forums.
You don't know if this is the case as you have asked no objective questions. There could just be a simple quantity or supplier info error on the invoice.
If the supplier is an authorized distributor of the brand and the invoice can demonstrate authentic supply chain, then it sure does matter.
@Seller_Vd3fzE8t2WKbNCan you please post the text of the complaint that you received? It is probably Counterfeit without test buy.
This is normally an issue with the invoice that you provided (Retail receipts will not suffice). This is contingent upon the distributor being authorized by the brand. Did you ask the brand about the distributor prior?
1) Invoice & reciept of payment
2) Website
3) Supply chain paperwork: invoice from manufacturer to my supplier
4) Letter of Authorizations from the manufacturer to my supplier
5) D&B registration info
6) Linkin profile
Only submit what Amazon is asking for; The rest of these documents "muddy the waters" in a way, in terms of, your invoice could be good but the rest of the items can trigger a rejection.
The biggest invoice error that I see is quantity compared to the last 365 days of sales. For example, if your ASIN level sales are 100 units for the last 365 days (for easy arithmetic) but you submit a single invoice with anything less then 100 units (there might be a standard deviation of a few units) you invoice will be rejected. Even if it is from an authorized distributor (heck it can be from the brand themselves, still wont work). You need to submit multiple invoices if need be.
This is true. If you call an account health specialist, they can let you know what notes the internal team left on why they rejected your documents. In many cases, they can even analyze your submitted invoice themselves and see if the notes left by the internal team match with what they see. If it does not, they can raise an escalation for re-review with the internal team. I would start here.
Now I will say, an LOA provided to you from a brand is a surefire to work every time. Ask the brand if they are accepting applications from distributors and how many units do you need to order to become an authorized distributor as brands are less likely to give you an invoice as a retailer. This can also cost you a pretty penny but that is ultimately up to how bad you want to sell this brand.
What I believe both @Seller_OvL8C4BJWiuS9& @Seller_nRFmxiQg4EGrware implying is that because you are not authorized to sell on Amazon by brand, they can send you a cease & desist and even sue you. Then if you loose in court, you likely will loose your Amazon account as well. It should never get this bad.
Good Luck!
Seller_nRFmxiQg4EGrw
What I believe both @Seller_OvL8C4BJWiuS9& @Seller_nRFmxiQg4EGrware implying is that because you are not authorized to sell on Amazon by brand, they can send you a cease & desist and even sue you.
Please do not attribute things to me that I did not state.
All I'm implying is that, in many cases, Amazon wants a LOA. Period. Any assumptions you make and attribute to me such as above are WRONG.
Seller_IzGa8mfqu5HlE
I am having the same issues. They are not accepting my invoices or my letter of authorization direct from the brand. I\
I even had one case closed with the note "Amazon no longer accepts letters of authorizations, please submit some other document proving you have authorization to sell this brands products"
Seller_HP0CuTSNvJvu9
If there is another leg, that is redistribution (best case) or arbitrage (worst case.) Either way, you're cooked if the owner of the brand doesn't authorize you.
